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So Your Account Is Prepared... Or Not - It's Your Fault Says ArenaNet
Kaiye
Member UncommonPosts: 31
So, I - like several other players currently trying to get into the Weekend Beta Event for Guild Wars 2 - have been getting this error labled, 9:4:5:1093:101. The error basicly states that although your account is prepared for the beta event, you're not currently able to participate in one because, according to the error, there isn't one going right now. Obviously, this isn't true.
So what gives?
I asked myself the same thing as well as numerous players over at the offical forums - well, when they're actually up and running due to the player-overload that is trying to access them.
On a brighter note, a customer over at the offical forums actually recieved a message from the ArenaNet staff and I figured I'd post it here. Take a gander:
Hello,
Just to be clear, pre-order is not the same as pre-purchase. If you paid in full (pre-purchased) before April 10th, then you should get back in touch with your retailer so they can get you a Serial Code. That code is what grants all the benefits of an official Guild Wars 2 pre-purchase. If you only paid a small amount (pre-ordered) to reserve a copy when the game comes out, then you will definitely not receive the pre-purchase benefits unless you talk to your retailer about upgrading to an official pre-purchase. Only the authorized retailer from whom you placed your order can give you a pre-purchase serial code.
More info on pre-purchase can be found here: http://www.guildwars2.com/en/the-game/game-faq/#pre-purchase
Thanks,
Nick
Guild Wars Support Team
http://support.guildwars2.com/
********
Well, that being said - ArenaNet is saying that it's our fault (as a customer) that we pre-ordered the game versus pre-purchasing the game. Oddly enough, I - along with countless other customers - purchased my pre-order from Gamestop and wasn't told that there was a difference between access codes recieved in either a pre-order or pre-purchase, regardless - this may be an issue with Gamestop communcation so I won't complain so much on that end about ArenaNet.
So what's the problem then? Well, ArenaNet is still inviting players to come and participate in the event by e-mail as was advertised by the pre-order. So, players getting the invite, download the client, and attempt to login to get this problem. ArenaNet, obviously realizing that they had a problem, noted that they planned to fix the issue but it would take a little bit - this was several hours ago.
On any case, reflecting back to the message from "Nick" of the Guild Wars support team, It's all but apparent that the company is saying it's a problem for YOU (the customer) that there was a break-down in commucation and that they arn't responsible. I don't know about anyone else, but I had actually participated in the last weekend beta event for Tera and had pre-ordered it with all intentions on playing that as my primary MMORPG but not without giving Guild Wars 2 the opperunity to impress me with this weekend's event. Now with Tera's head-start beginning tomorrow, my Guild Wars 2 pre-order will be cancelled and I won't even bother attempting a second shot at it just because of this cluster-f*ck.
Sorry, normally I'm not vocal about these things but I know numerous other players have been having this same problem and with the Guild Wars 2 staff saying it was a customer issue and not a staff issue dispite what is posted, I've never been more disrespected as a customer. I wish everyone who intends on staying with ArenaNet the best of luck, but to the others who were put through the same sh*t - I'd just urge you to speak with your wallet and walk away from this company.
The way this has been handled is utterly, disgusting.
Comments
It is your own damn fault.
ANET has ZERO to do with pre orders. They have only ever said PRE PURCHASE. If you were misled by whatever retailers you went to ((if it's gamestop, well, you should know better)), that is not anet's fault.
It is nice to know people care so much about this game, in any case, else there wouldn't be so much rage over what...5-10 dollars for a pre order? lol
The Deep Web is sca-ry.
Not going to argue as you can't win in a online forum - this was posted for players who are going through this same situtation.
On any case, if I was to agree with you, I would note that there should never have been an e-mail that was sent out assuring Weekend Beta Event access for this weekend. Again, argue all you want but ArenaNet is not without fault on this - plain and simple.
Just for people who were inquiring - this is the e-mail that was recieved by numerous players...
____________________________________________________________________________
Greetings!
We're writing to let you know that your spot in the upcoming Guild Wars 2 Beta Weekend Event has been reserved—and the beta client is now ready for preloading! We recommend that you begin your download as soon as possible so you’re ready to start playing when the festivities begin on Friday, April 27, at noon PDT (GMT -7). The Beta Weekend Event will end Sunday, April 29, at 11:59 p.m. PDT (GMT -7).
Click here to go to the "Getting Started" thread in our beta forums, where you can download the beta client and learn important information about the upcoming weekend event. You can log in to the forums using the same User ID and password that you created when you registered your Guild Wars 2 account. Please note that you will only be able to browse the forums for now. Commenting and posting will not be enabled until the Beta Weekend Event begins.
If you're having issues downloading the client, please visit support.guildwars2.com.
We'll see you in-game!
The Guild Wars 2 Team
Wait...posted for players with the same situation? How does your complaint help them? Enlighten me pls.
So your saying you have an email thanking you for your purchase, and giving you a code/key for the game?
No? It's just the regular one sent out to everyone telling them to PREPURCHASE the game?
The Deep Web is sca-ry.
Because, I like others on MMORPG.com, didn't have any information in regards to the error code listed above. Although I am ranting in the first post, it gives additional information as to the error code and what is to believed to be the cause - according to ArenaNet.
"So your saying you have an email thanking you for your purchase, and giving you a code/key for the game?
No? It's just the regular one sent out to everyone telling them to PREPURCHASE the game?" - Toxia
Please read above.
I pre purchased paid in full for GW2 at gamestop today. I get home and after experiencing a problem due to an email being sent in german, I managed to download the client... I come home from work a half hour ago looking forward to log in and receive an awesome message stating that my account is fine (((but no beta event is running at this time))))
So, looks like the wonderful employees at gamestop somehow mistakenly gave me the pre order code and not the pre purchase code.. Hopefully there won't be any confusion when i go there tomorrow to explain this to them because I won't leave there without the right god darn code!
Guess it's a good thing I cant play because it gives me an excuse to actually sleep tonight... Cuz once I start playing, I won't stop until I have to work on monday afternoon.
Rallithon Oakthornn
(Retired Heirophant of the 60th season)
I wouldn't be mad at Arenanet, but more so at Gamestop.
Its not the first time they've fumbled the ball with preorder/prepurchase things. I'm quietly and patiently awaiting thier demise and eventual death in the retail universe.
I'd say go to the Gamestop to try to clear things up. ....though I have a sneaking suspicion they'll just look at you and shrug thier shoulders, saying theres nothing they can do on thier side to fix things.
"Serial codes? Who? Whats a Guild War?" ..and you'll see that the actual Guild Wars 2 stand you picked up your game from was actually a crayon-colored posterboard with pictures from God of War 2 all over it.
They'll deny everything, throw a bit of sand in your eyes, then toss a smokebomb before diving out of the building.
This is the 'customer service' to expect from Gamestop.
+1
People need to learn to read up on what they are buying, not blaming someone else when it was posted weeks ago that this was the case.
The only one to blame is you. Sorry your $5 transferable gamestop preorder did not live up to expectations.
Pay attention to what you read and do some research next time and you won't have to go thru this kind of confusion! They clearly announced on their site that if you want garanteed beta access then you must PRE-PURCHASE the game!
Pre-purchased = you buy the game in full in advance
Pre-order= you give the retailer small fee so that they will hold the copy of a game for you when it is released and you will still have to pay full price for the game when you pick it up. BIG difference!
If you were confused because you obviously did not do enough reading and pre-ordered instead of prepurchase then YES it is your own fault!
Gamestop employees failed to provide you correct information then take it to them not Arenanet.
I prepurchased the game and I enter this weekend's beta without a problem!
Thanks Arenanet good job on the game! Loving it.
In War - Victory.
In Peace - Vigilance.
In Death - Sacrifice.
Sure, they should have sent out the invitations to everyone, some didn't get it. But to be frank was it not that hard to figure out how to download the client without the mail, I just don't see myself waiting even if I never got the mail or got it on friday as some did.
As I see it is the login server the real problem right now, and should be fixed ASAP.
No, it wasn't difficult to download the client outside of the e-mail. The only problem was, by getting it 3rd party, players wern't certain if they were experiancing the error mentioned above due to having an out of date client (due to not getting it straight from the source). There was never any mention of the problem until several hours AFTER the beta started - it was then that it was mentioned that the error code was possibly due to a pre-order/pre-purchase issue. Again, it's not so much the purchase issue, it's the communication issue.
What a bunch of crap...
I bought the game from the GW2 website and paid 55€ in advance. I received a mail inviting me to the beta weekend and guess what?
I get this "Your account is all prepared but there's no current beta event runnng".
AND I BOUGHT THE DAMN GAME ON THE OFFICIAL STORE
There's no solution yet.
No official response.
No one replies to the tickets I sent.
So go Fanboys keep saying it's MY FAULT.