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Advice about refund
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Game isn't officially launched. Your case doesn't stand a snowballs chance in hell of winning until the game officially launches and even then, you are full of crap. I paid for the same "game" and am getting what I was told I would get. Explain that?
Cash shop is optional, always is in these games. There is no mandatory aspect to it, so you have no point there. City of Heroes bites and has copy pasta'd environments. Sure you were playing GW2 at all? I think you are lying.
I personally wouldnt ever do this for a game unless it was a really bad case of false advertising or something, but he has every right to cancel his preorder. Nothing illegal about it.
I would bet that there is even an official way to do it through the publisher.
Here is an example: remember how you got in the head start through TOR preorders? Bioware allowed you to cancel your preorder after headscarf started but before release date and they even actually let you finish the head start. They even came out and officially said you could do this. Several forum goers around here did it.
It's called good customer service. If ncsoft isn't allowing people to cancel their preorders then they are asking for trouble.
It's not fraud to do a credit card charge back. It's called Consumer protection. It's perfectly legal and in fact banks are REQUIRED to provide th service.
It's not as if he got the game, played it for a bit, and then did this. However, even if he did do that it would be perfectly legal and well within his rights. Again, consumer protection.
And @op I would be shocked if there wasn't an official means to cancel your preorder through arenanet. Try that first before attempting a chargeback.
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LOL. You put that out there, you are the one worried about what someone else does with a refund and I mention, you shouldn't, why? Because you shouldn't. Ok I do get the "they put it out there" well the question was advice on how to get a refund. I gave the answer. You gave them "They shouldn't do it, bad for company". That wasn't the question now was it? Why not go down to the local Wal-Mart today and stop buyers coming in with returns and tell them, that isn't good for the compaines involved. Take it to the streets man!
But I do like the sound of horrorscopeisthecenteroftheuniverse.com. Hmm....
They have said that so many times that they have gotten obnoxious for saying it so much. If you somehow missed that and bought the game anyway, then the problem isn't ArenaNet. It isn't PayPal, and it isn't your bank. The problem is somewhere between your keyboard and your chair. And that's not ArenaNet's fault.
If you bought the game and don't like it, fine. You would do well to learn from the experience and wait until after launch to buy a game. But you can't seriously expect a refund when ArenaNet has already given you what you paid for. The point of trying to get people to preorder is so that some people who won't like the game will buy it anyway.
Also note that if you do dispute the charge, you should expect anything else you've bought from the same company on the same credit card or PayPal account or whatever to be banned. I don't know if that means just Guild Wars 1 (in addition to your GW2 account), or if it extends to all NCsoft games (City of Heroes, Lineage, etc.). Game companies hate fraudulent chargebacks, whether it's fraud on the part of someone stealing your credit card, or on the part of a disgruntled player who doesn't think he should have to pay for what he bought.
March 20th, 2012. for me personally (and probably for many others) will be worst day in history of my involvement with GW, it's the day when Mike O'Brian introduced horror
called legal RMT. After that day all forums where on fire, don't know how you missed that.
My advice, don't do any PayPal dispute, it's the bad move on the long run.
---
"I'm sorry Dave, I'm afraid I can't do that."
what if a forum member suspects fraud is being done by the OP and a person wants to report it? What if by not deleting this thread, mmorpg.com is supporting fraud?
Epic Music: https://www.youtube.com/watch?v=vAigCvelkhQ&list=PLo9FRw1AkDuQLEz7Gvvaz3ideB2NpFtT1
https://archive.org/details/softwarelibrary_msdos?&sort=-downloads&page=1
Kyleran: "Now there's the real trick, learning to accept and enjoy a game for what it offers rather than pass on what might be a great playing experience because it lacks a few features you prefer."
John Henry Newman: "A man would do nothing if he waited until he could do it so well that no one could find fault."
FreddyNoNose: "A good game needs no defense; a bad game has no defense." "Easily digested content is just as easily forgotten."
LacedOpium: "So the question that begs to be asked is, if you are not interested in the game mechanics that define the MMORPG genre, then why are you playing an MMORPG?"
if made his business public, expect side effects.
Epic Music: https://www.youtube.com/watch?v=vAigCvelkhQ&list=PLo9FRw1AkDuQLEz7Gvvaz3ideB2NpFtT1
https://archive.org/details/softwarelibrary_msdos?&sort=-downloads&page=1
Kyleran: "Now there's the real trick, learning to accept and enjoy a game for what it offers rather than pass on what might be a great playing experience because it lacks a few features you prefer."
John Henry Newman: "A man would do nothing if he waited until he could do it so well that no one could find fault."
FreddyNoNose: "A good game needs no defense; a bad game has no defense." "Easily digested content is just as easily forgotten."
LacedOpium: "So the question that begs to be asked is, if you are not interested in the game mechanics that define the MMORPG genre, then why are you playing an MMORPG?"
Tried it... don't like it. Refund time.
And if you want to whine about me pulling my money back. I care ... no not really. There was no other way to get a sense for the product with out playing it for a few levels and I didn't enjoy it.
I've seen enough American legal TV shows to know that this is not a very strong case...
Sure there was. Wait until the free trial that inevitably comes a while after release and play that.
Or the free weekend before launch that Eric talked about earlier.
You played a couple levels and decided that's it? Wow.
Not sure how you're ever going to buy a car.
When I said i had "time", i meant virtual time, i got no RL "time" for you.
Actually it has a very good chance. Paypal generally favors the buyer in these cases. And since it was a digital purchase, the seller can just disable the account. So it it's not like he/she bought a lawn mower and caused wear and tear on it. Also, there are enough people doing the refund via paypal that it will cause red flags. Further if paypal wants to keep the buyer as a customer they will consider the buyer's points. Your arguement is merely a product of your wishful thinking and a sense of how you want things to be.
As I see it he couldn't wait for the free weekend before launch and then got cold feet. He is getting exactly what he paid for.
If he in some way can prove that ANET isn't giving him what he paid for he has the consumer right to get his money back, of course. But he didn't make a preorder, he bought the game to be delivered when it is ready.
If he preordered the game as some people have done he can easily cancel it (Gamestop charges 5 bucks for it) but that wouldn't have given him beta access.
OP would have gotten a chanse to try it out for free before launch anyways. At least my local gamestore does not let you return any game with some kind of code in if it is opened, that goes both for MMOs and FPS games.
For some people if a game doesn't grab them from the get go..it isn't worth their time. I don't think people needs ho force themselves to play 40 to 50 or 80 levels to realise that. And it is valid for any MMO not just GW2.
And if Paypal routinely sides with the buyer in situations where they demonstrably got what they paid for, then sellers won't accept Paypal. People who want to take stuff without paying for it aren't the most profitable customers.
In my experience, what companies say, and what my rights are by law are two very different things.
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Don't you already have a thread out about this game? http://www.mmorpg.com/discussion2.cfm/thread/348924/page/1
I don't see how you can justify your claims after starting this topic http://www.mmorpg.com/discussion2.cfm/thread/337440
Where was that "insight" when it came to knowing about the cash shop? That information is old news.
Reaching are we? What if MMORPG mods deal with that? I can't afford a lawyer to wonder if an anonymous poster is working in the black markets.
Visa, Mastercard, American Express, <Insert way you payed here>, contact the support for the company and tell them you did not get or the product was not as described and they will refund it. Just good ol fashion credit customer policy...
That's an idiotic response, inregards to the car. You get to test drive a car, don't use a snarky lame fallacy. I will concede that I could have waited for a 'free trial', but wouldn't that be indicative of a bad product shortly after launch. Not to mention one losses out on all the 'googies', because you didn't join in right away. I played 7 levels as a human thief, and five levels as a norn warrior. I liked the norn area the least. The bear cubs were cute, but that's about it.
Douchbaggery abounds.
This entitled generation will be the downfall of us all. =(
On the bright side at least they will ban any account you have or try to make in the future
Op as many have stated to your post you are quite bonkers how the heck can u even mention F2P when A-net have been ramming B2P with cash shop down our throats for bloody ages,and i would add why would you want to miss out on this piece of gameing magic anyway and in BETA it is still one of the best games i've ever tested/played.
Douchbaggery abounds.
This entitled generation will be the downfall of us all. =(
On the bright side at least they will ban any account you have or try to make in the future
It would be better for everyone involved if they cut these "open beta" marketing stunts and just had a purchase on the day.
TSW - AoC - Aion - WOW - EVE - Fallen Earth - Co - Rift - || XNA C# Java Development