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Blizzard's new banning policy?

//\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

Now that it has been almost 6 months since I've last played, I really miss World Of Warcraft and the many features (including the best utilization of 3d ever seen to produce incredible immersion).

The only problem is: The last time I had played, I was banned for something I didn't do and wasn't given proofnor recourse. I realize that a cynical nature would lend itself to believe that I am just posting this to somehowdamage blizzard's reputation, or that I am merely posting this because I had been banned justly and want to create some pretense in case of another ban, but in truth the last policy Blizzard had (this was late this may) wasto ban people without presenting proof or offering further investigation or even contacting the invidual directly(I was only sent one email stating that I had used "teleportation" hacking and was permanently banned and then another stating that they refued to investigate the situation further).

I had been banned for "teleportation" hacking, which probably meant that the server received coords that were non-adjacent and not consistent with a teleportation spell. Although I had during my interval of play (only one instance of 20 minutes or so)lagged during a raid and mounted a bat-rider and I could move short distances and would be teleported back to the rider's starting position.

This is the only logical explanation I can muster that could explain how I had been banned, and when I explained thisto accountbilling (or whatever it was.. it's almost been 6 months here) I was merely told that the decision was PERMANENTand so they denied a further investigation. If you assume that I am telling the truth (cynics that have alreadybranded me guilty should read past this), then it is possible that they implemented this policy solely for economy (a very strong method of proof for hacking means more logs need to be reviewed => more hours spent by the employees and a smaller profit).

I have also recently learned that blizzard is scanning for hacks on the client side (was in the post Blizzard scanning harddrives or something around those lines), which I find is POSITIVE (if it cuts back on the moronic, cursory server side scanning, then I greatly approve of it), but I also realizethat it would not be the sole basis of a ban and that it will still be possible that they use superficial server side scans of logs to determine hacking.

In other words: Can the community leader that possibly has access to the mods/admins prove to me that something around those lines couldn't happen again?

Has blizzard changed it's banning policy and will they provide an IN-DEPTH investigation if they suspect anything while contacting the individual directly to ensurethat something like this would be VERY UNLIKELY?

Well.. just an ex WoW addict feeling withdrawal symptoms.. especially after seeing the upcoming MMORPGs (and being disappointed by quite a few).

And if they actually do client-side scans, I wouldn't mind if they were to go through my entire HD ... as long as they don't pull off two-packet clause bannings.

This is a sequence of characters intended to produce some profound mental effect, but it has failed.

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Comments

  • CroeCroe Member Posts: 194

    The check they run checks the processes ran on your computer. If they banned you it was because when they checked (wich i hear is like every 3 or 5 mins) There was a 3rd party program running. Does anyone else play your chars? The only way theyd ban you for somthing like that is if you had the prosess running during the check or if it had been checked and found in the past. Also i think blizzard had stated (im not sure on this one tho) no 3rd party programs from my understanding this can mean a wide array of things and leaves a big area form wich to pick someone out and say "your banned".

  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    Hope this isn't a double post >.< in any case.. if you had read my post properly, then you would understand that I was banned during a time when THERE WERE NO SYSTEM SCANS, meaning they had A DIFFERENT EULA, and were using ONLY THEIR SERVER LOGS to deduce whether somebody had used third party programs or not .

    This was more than few months ago; before the honor system had even been implemented (and even then I was hardcore pvp).

    Don't mean to shamelessly bump my post like this, but oh well ...image 

     

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • CroeCroe Member Posts: 194

    Yeah but once its found it doesnt matter if it was done for 3 seconds or an hour i imagine when they got thier program it could scan both ways past logs and present. Also teleport is the most detectible hack out of all of em. Ive heard of more teleporters banned then the botters or the guys that were duping. But if you didn't do it then you didnt do it it wouldnt be on your accnt ativity thats why i had asked if other ppl play your accnt. Also the game has always had a way to find different hacks even before the honor system the scans are just standing out cause it looks at what you got running on your comp and people feel that invades their privacy. Either way hacking was bannible before the honor patch and still is now, Ive heard of people they just suspended for teleporting i wonder why they didnt warn you. Ive heard of a couple people that got caught and got 3 suspension.

  • KargKarg Member Posts: 22

    I had this happen to a RL friend. He got banned for a "teleport" hack as well.

    He said he never used a 3rd party program (and, he speaks the truth, he is that type of person).

    They banned a few thousand players off of logs only awhile back, and I believe the numbers of people who were really innocent is staggering (hundreds).

    It doesnt matter to them who they ban, they have a million other subscribers (and most had paid the 50$ or more for the box allready..) to make money off of. Better luck next game, eh?

  • IcoGamesIcoGames Member Posts: 2,360

    Why don't you start a new subscription?

    Ico
    Oh, cruel fate, to be thusly boned. Ask not for whom the bone bones. It bones for thee.

  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    "Why don't you start a new subscription?"

    Because I am not sure if the same BS will happen to me again: I still have a crappy internet connection with the same video card etc. .. none of my parameters have changed, so who is to ensure that it wouldn't happen again?

    And please Croe... read up on the changes they made to the EULA a while back... they did not do the explicit system scans that they do now, or otherwise they wouldn't have had to change the EULA.

    Even their email contained no mention of hacks being on my "system", but that it was according to their server data, so that they didn't explicitly find "hacks".

    The reason I am considering another subscription is because of their new "hack-detection" method which might be stronger than their previous one, or maybe they have improved their team: When I was playing the game was still pretty much in it's infancy (I was still crashing frequently at the Zepp in Ogrimmar and other people were as well at the time.. hopefully this has been fixed) and their customer service was so understaffed that it took me 3-4 hours to get to customer service (by phone of course).

    I waited for hours .. to talk to a human being.. and when I finally did he gave me a one liner: Send an email to accountbilling, have a nice day (or something to that effect).

    Sorry to hear about your friend (btw); he has my condolences, since I understand entirely what he went through: It isn't the fact that you were branded a hacker, but the fact that you played fairly (acquired the gold for a mount and spent those many hours farming (by yourself.. not with a bot) for elemental leatherworking/black smithing ingredients only to have finally obtained them and get deleted..) and lost everything due to incompetency.

    and you claim now Croe that Blizzard only suspends for teleporation hacking? Does this imply that they actually investigate suspected "hackers", or is it an automated system with no human contact?

    If I do renew my subscription and they pull the same shit on me.. I swear you'll see me in the headlines

    Or if some representative from blizzard would have the balls to answer my plea.. not that one ex/potential subscriber matters, since they only seem to care about profits...

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • CroeCroe Member Posts: 194

    Also the game has always had a way to find different hacks even before the honor system the scans are just standing out cause it looks at what you got running on your comp and people feel that invades their privacy. [/b][/quote]


    That is very true about the exploit system hacks man. But did you think they didnt do anything before that? there was a system before the scan there had to be cause people were getting caught and banned before the scans. (this system can be anything from an uppity gm to logs im just trying to relay that before the hack scan they still caught hackers maybe not alot but they still caught em)Im aware of the the scans cause it was such a big deal to the players.

    Yeah man they do check for the teleports and bots and stuff Ive listened to people that have just got banned straight up man and some that got suspended and didnt even get to talk to a human being or nothin and they got the same response in email about account billing. (from what i understand some of the teleporters got 3 days and some got banned, i dont know if the banning is automated or not but im sure it sends a red flag to the gm and thats when the ban comes im sure when they get the red flag they look over your logs to see if its a constant thing)That in itself is a crook cause you paid for the game you at least deserve to despute your account getting deleted.

    There are more things they will ban for then just teleport like , map hacks, botting and the fish bots. those so far are the ones that i know are bannible. Ive heard horrible things about the customer service in regaurds to them thinking your a "hacker" But i think its very rare that someone gets banned and not do anything your the second person ive talked to that had that happen to them if you like the game come back cause i doubt theyd ban an innocent man two times.

  • Sephiroth_99Sephiroth_99 Member Posts: 1

    wow that really sucks. i feel bad. u should bitch about that on the forums. then maybe blizz will give u your account back.

  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    Sorry about the misunderstanding Croe.. thanks for that bit of you info you have provided me: Still hard to believe that they are treating their customers that way (with the enforced lack of human interaction).

    Sephiroth: I would have done it earlier (and I had even read posts that people that had been banned for the same offense wrongfully got their accounts back with even a GM response..), but I did not have the resources: In order to post on the WoW forums you need to have an active WoW acccount(banned => terminated). The people that, supposedly, did get their accounts back had friends or second accounts to bitch on the forums with. Since I didn't have any friends that played the game in real life nor a second account, I was forced to post on this forum about it (in an attempt to get somebody to post for me on the forums (real forums) and needless to say; it never happened).

    Unfortunately, I didn't build strong enough relationships with the people in my guild to be able to email/IM them outside the guild, so they had no way of knowing what had happened.

    I was also a very casual player, only getting a lvl 53 rogue in the time from November 12th - May 24th in the time that I had played in, so that most of the time I had spent on my rogue was actually in PVP (while there were no rewards at the time (no honor system yet)) (although the last week I did spend farming elemental essences for the tedious elemental leatherworking quest as well as for ingredients for a phantom blade which took me days to get the ingredients for ( had a smith craft it for me for only a few extra essences ))

    What really ticked me off though was how I had pre-ordered and bought the game before I had even betaed it: I had so much faith in blizzard to deliver a strong game with good service (although they had little need for it before and are still learning the trade.. (hopefully)), only to have been banned because of incompetence and lack of consideration (aggregate customer satisfaction => profit => that a few hundred customers can go to hell).

    Well, enough of the morose drivel: Hopefully, some blizzard employee will respond to these posts...

    I think the problem is that it has such a ridiculously high subscription rate and online games are not considered serious enough a source of revenue to have their ethics reviewed.

    I do know that funcom, which had maybe 1/10th-1/20th of the subscriber base of blizzard, always responded to me (rather promptly too.. within hours) and it isn't half the size of blizzard.

    Although I would be playing AO right now if it were 1/5th the game that WoW is.

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • jimmyman99jimmyman99 Member UncommonPosts: 3,221

    I had that lag where i could ride a griffon and move with it anywhere i wanted several times and i never got any problem from Bliz. I think its more then just lag in your case

    I am the type of player where I like to do everything and anything from time to time.
    image
    http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.
    imageimage

  • paravionparavion Member Posts: 422

    This is one of the Blizzard's weakest point. They failed to support their customers when they request help.  My friend and I have lost some items accidently by selling it to the vendor.  Of course the first thing you will do is to contact their staff.  I get their responses and they promised me that they will check their records and if it is approved by their staff they will restore my lost items.  Well, I have been waiting and keep telling them about this and they just keep telling me the same thing.  I figure they will not restore my items because they do not even have a department that deals with lost items.  Blizzard, smiling with handfuls of our monthly fees, cannot afford a team of people to work on lost items is just ridiculous.  /spit on their service.

  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    (hope this isn't a double post).

    (Addressing Jimmy)

    If you had experienced the same thing, then when did you experience it? How long ago ?

    All I know is that it had happened to me a week or so before I had been banned and that the problem was definitely not detected client-side.

    I also used a net-zero internet client that regulated packets and sygate firewall..., but I wouldn't know the details, since blizzard would never disclose their method of "detecting" hacks. I don't blame them for that, but banning people left and rigth without considering the possibility of their error or that somebody else had been using their account is not fair:

    If somebody had been using that person's account and if an account that had been banned was permanent, then how does that serve the customer?

    Or in the case of spyware/internet-clients that intercept some packets and change them (possibly for encryption purposes or something of the sort)? With blizzard already showing a lack of regard for customers, how are we to know that those cases are even considered?

    It was possible in my case that somebody had been using my account, since my guild wasn't the most active in the world... and I generally had so few gold on hand at any one time (<= the gold required for mount.. once I got a mount I spent like crazy image) .. but I sincerely doubt that anybody had been using my account, since I never gave my password away or used third-party programs (I refused to use even Kosmos.. if that's what it was called).

    Assuming I'm not lying => Blizzard's customer service was crap

    Assuming I am lying => Blizzard's customer service was still crap, since they failed to consider the aforementioned cases.

    So .... is Blizzard's customer service still crap, or has it improved with their revenue (or has GuildWars leaked too much away already.. no wait. that's still a subsidiary of blizzard, isn't it.. just under a different publisher >.<) ?

     

     

    The latter post still seems to confirm that they have no consideration for their customers.

     

    Sorry if it's another shameless bump, but I want this to function as an outlet for people that have been wronged by blizzard.. so that hopefully (and I'm really being optimistic) their customer service is forced to respond to these issues... also I encourage people that still have accounts with WoW to post their issues on the private forums there so that they will have to do something (or at least give the pretense of doing something like they usually do).

     

     

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • HeartBrokenHeartBroken Member Posts: 128
    puzzling.......this is a darker side of Blizzard I've never seen before lol.  Except for its aggresive legal action on the Freecraft project.  Do u still ahve ur emails on this matter?  I'd like to see them.
  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    Bah.. I had posted all of emails on a post in this forum in march, but I'm almost certain that they have been deleted.. (so it's actually been longer than I thought.. since I stated earlier that it was may lol.. how the time flies)

    After days and days of waiting.. (maybe a weekish) and many angry emails.... this is all I got...

    I only have one email left (their last email), but it does state their refusal to conduct another investigation and implies the automated nature of their customer support:

     


    From: wowaccountadmin@blizzard.com  Add to Address Book
    CC:
    Subject: World of Warcraft - Account Issue
    Date: Sat, 5 Mar 2005 21:32:57 -0800
    Hello,
    Thank you for your follow-up email. Unfortunately, we have provided all
    pertinent information regarding the World of Warcraft account in
    question. We regret to inform you that the account closure decision is final
    and the account status permanent. The World of Warcraft account will
    not be re-opened or re-activated under any circumstance.

    We hope this has cleared up any concerns you may have had and expect no
    further communication on this matter.



    Regards,

    Ticall
    Account Administration
    Blizzard Entertainment
    www.worldofwarcraft.com



    Customer satisfaction is a top priority here at Blizzard Entertainment,
    and we would like your feedback on the level of service you have
    received. Please feel free to provide such feedback at the following web
    address:

    -----Original Message-----
    Subject: Nothing new

    Having NOT used any third party programs and also heard testimonies
    from others that they were WRONGFULLY BANNED, I have finally realized that
    is futile to try and communicate with you.

    To preclude public awareness of any fallacy, you constrain the accused
    to email communication. You certainly generate enough revenue to hire
    representatives to deal with this issue, yet you brick wall us in order
    to preserve your cheap methods.

    Where does our money go? Profits? More candy for the shareholders? It
    certainly doesn't go in maintenance/server-administration.

    Most of us don't want YOUR METHOD, BUT FORMAL EVIDENCE WHICH YOU DENY.

    There are many different assertions I can make about HOW I was falsely
    accuse of using a speed hack, but I can't prove any of them since this
    game is 100% black box.

    The very least you could do is run a second GM check and convey to your
    ever-faithful subscribers that were banned WHEN they were using the
    "teleportation/speed-hack" and HOW IT IS NOT ONE OF THE MYRIAD BUGS IN
    YOUR GAME.

    Try incorporating some kind of case-analysis before trying to do it
    though....

    Because your first check was cursory at best.

    Although I am tempted to fall for your scam and create another account,
    I will not:
    Since I was wrongly accused once for something I didn't do, why
    couldn't it happen again?


    I am giving you and your company 2 days to respond to this email
    (nevermind that is the weekend, considering your situation you should be
    working 24-hr shifts overtime), or I am going to give up and find my
    entertainment elsewhere.

    Kind of ironic that I kept it.. guess it still
     pisses me off to this very day .. of course
    ... they didn't even respond within the 2 days 
    image
    
    

    BTW.. the email is unedited (only info about my email address was deleted from this email.. because I don't want to disclose anything I don't have to)

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • paravionparavion Member Posts: 422

    This is one of the Blizzard's weakest point. They failed to support their customers when they request help.  My friend and I have lost some items accidently by selling it to the vendor.  Of course the first thing you will do is to contact their staff.  I get their responses and they promised me that they will check their records and if it is approved by their staff they will restore my lost items.  Well, I have been waiting and keep telling them about this and they just keep telling me the same thing.  I figure they will not restore my items because they do not even have a department that deals with lost items.  Blizzard, smiling with handfuls of our monthly fees, cannot afford a team of people to work on lost items is just ridiculous.  /spit on their service.

    -----------------------------------

    Let me show you some of their emails I get.  Btw, this pertition is not about a lost item accidently sold to the vendor but it is about a bug in the AH system.

    Hello

    Thank you for contacting the World of Warcraft Game Master Department.

    Petition: I bought out a spider silk on AH for only 20silver but it ends out it took 10g away from me.... its about 7:00 pm server time on laughing skull. hmm. would you please take a look at the AH ? .. i never got my stuff back from my other character so can you at least give my 10g back on this server? thx

    Answer: I apologize for being unable to speak to you while you were online. Unfortunately we are unable to verify this and are unable to reimburse. Alot of times what happens is, players accidentally buy grossly overpriced items by bidding or buying out and do not realize it. I apologize for any inconvenience or frustration this may have caused you.

    Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!

    For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

    *** Please do not respond to this email as all conversations on this matter would be best handled online. ***



    Regards,
    Krynore
    Game Master
    Blizzard Entertainment
    http://www.worldofwarcraft.com

    Thank you for contacting the World of Warcraft Game Master Department.

    Petition: I bought out a spider silk on AH for only 20silver but it ends out it took 10g away from me.... its about 7:00 pm server time on laughing skull. hmm. would you please take a look at the AH ? .. i never got my stuff back from my other character so can you at least give my 10g back on this server? thx

    Answer: I apologize for being unable to speak to you while you were online. Unfortunately we are unable to verify this and are unable to reimburse. Alot of times what happens is, players accidentally buy grossly overpriced items by bidding or buying out and do not realize it. I apologize for any inconvenience or frustration this may have caused you.

    Should you require further assistance, please submit another help request the next time you are online. We hope you continue to enjoy your experience in World of Warcraft!

    For any game play questions, please refer to our site at http://www.blizzard.com/support/wowgm/

    *** Please do not respond to this email as all conversations on this matter would be best handled online. ***



    Regards,

    Game Master
    Blizzard Entertainment
    http://www.worldofwarcraft.com

    --------------------------------------------

    This email is about how I cannot get my lost items back...

    Greetings,

    Thank you for contacting the World of Warcraft Game Master Department.

    Unfortunately, we were unable to provide the restoration you requested. While we make every effort to verify your loss there are times where restoration is not possible. We sincerely apologize for any inconvenience you may have been caused.

    Please remember that restorations are NOT always guaranteed. For further information please check our Restoration Policy located at (http://www.blizzard.com/support/wowgm/?id=agm01724p)

    Thank you again for contacting us.

    *** Please do not respond to this email as all conversations on this matter would be best handled online. ***

    Regards,


    Game Master
    Blizzard Entertainment
    http://www.worldofwarcraft.com



    Customer satisfaction is a top priority here at Blizzard Entertainment, and we would like your feedback on the level of service you have received. Please feel free to provide such feedback

     

    - I left out the game master names, my e-mail and my in-game character name because I do not want them to spend their time trying to figure out who I am and probably banning me for posting their emails.

     

    All this is plain bs...they just do not have any service to deal with these sort of issues.  I really lost items and also lost money because their auction was not working properly at that time.  They just refused all my requests. /spit on their service again

  • WOWLagsWOWLags Member Posts: 115

    The GMs in the game are criminals. Here is the name of one “Chideki”. I was forced to loose my name “withheld on purpose” due to the fact that “Chideki”a GM , could give it to their friend. They stated it was unpronounceable. Unfortunately the GMs in the game are out sourced over seas and do not speak English as their primary language. Try and speak to them and you will learn this immediately. The name of my Primary Toon who was lvl 60 in December by the way is now a 35+ Dwarf Priest on our server. Imagine that?  The support or lack there of sucks! I had my name for over 8 months and had numerous contacts (6-8) with GMs in November and December due to the buggy software. The most common was the old " A character by that name is already logged on". During this time I was never told the name was illegal. Why was that?

    Any way back to the point, the new Toon on the Alliance side the friend of the GM now has my original name that I had for 8 months. WOW has not responded to my letter and it has been 6 days. Imagine that?  People in my server community are appalled at the lack of action by Blizzard. I’ve done myself a favour and canceled my account. I’ll miss the guild and friends but not the criminal activity by Blizzards employees. And yes most states and some countries do allow prosecution of crimes in cyber space.due to the fact that “Chideki”a GM could give it to their friend. They stated it was unpronounceable. Unfortunately the GMs in the game are out sourced over seas and do not speak English as their primary language. Try and speak to them and you will learn this immediately. The name of my Primary Toon who was lvl 60 in December by the way is now a 35+ Dwarf Priest on our server. Imagine that?  The support or lack there of sucks! I had my name for over 8 months and had numerous contacts (6-8) with GMs in November and December due to the buggy software. The most common was the old " A character by that name is already logged on". During this time I was never told the name was illegal. Why was that?

    Any way back to the point, the new Toon on the Alliance side the friend of the GM now has my original name that I had for 8 months. WOW has not responded to my letter and it has been 6 days. Imagine that?  People in my server community are appalled at the lack of action by Blizzard. I’ve done myself a favour and canceled my account. I’ll miss the guild and friends but not the criminal activity by Blizzards employees. And yes most states and some countries do allow prosecution of crimes in cyber space.
  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    (hope this isn't a double post) That GM would have been lynched in Korea...

    In any case I am going to bring this thread out on the general discussion to increase awareness of Blizzard's unethical practices.

     

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • jimmyman99jimmyman99 Member UncommonPosts: 3,221


    Originally posted by //\//\oo

    I had the flying mount bug several times, first one was 1 or 2 months after the game was released and the last one was about 2 weeks ago.

    I am the type of player where I like to do everything and anything from time to time.
    image
    http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.
    imageimage

  • sushimeessushimees Member Posts: 489


    Originally posted by //\//\oo
    Hope this isn't a double post >.< in any case.. if you had read my post properly, then you would understand that I was banned during a time when THERE WERE NO SYSTEM SCANS, meaning they had A DIFFERENT EULA, and were using ONLY THEIR SERVER LOGS to deduce whether somebody had used third party programs or not .
    This was more than few months ago; before the honor system had even been implemented (and even then I was hardcore pvp).
    Don't mean to shamelessly bump my post like this, but oh well ...image

    Wait, am I getting this right? You lagged in a bat rider and then u could like fly with it and when the lag stopped u got back to your flight master?

    EDIT: If I'm true, then try to e-mail Blizz again and tell them that it is their fault, you had nothing to do with this and it is not your fault that you could fly with a bat. This could be totally same that when lag hits then the mobs dissapear and you could just run anywhere.

    You gotta e-mail them and say that it's their fault cause they can't their servers up running ok. Besides, how do they dare ban people while the server is lagging, that's just not right.

    image
    image

  • jimmyman99jimmyman99 Member UncommonPosts: 3,221

    Moo, did u say your ISP is monitoring/changing packets?

    I am the type of player where I like to do everything and anything from time to time.
    image
    http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.
    imageimage

  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    I think it was: I was using the Netzero Internet Client, which always loaded a DLL called "Hook.dll" whenever I loaded WoW for some reason (I know this because I use sygate firewall and I have the DLL check on... maybe it has to do with the unconventional ports that WoW uses). Mysteriously, whenever I refused the application to load this DLL, I couldn't connect to WoW. I think whatever the application was doing, it was monitoring or somehow adding something to packets for some reason.. (maybe it was even functioning as spyware), but I really can't comment intelligently on this since I am not that technically savvy.

    Maybe somebody could help me out here, so that the same crap doesn't happen to me again when I renew my subscription?

    If you want to see the application for yourself, download it at netzero.com

    Although I've recently changed isp's (I have encrypted wireless in my dorm ATM), but may still obtain a dial-up connection (definitely not net-zero though.. maybe people pc, since netzero is simply horrible), since it is much more reliable (and I am also not sure if the ports that WoW uses are restricted or not on my school's network.. or does it matter?)

    I still would like to make sure that this was indeed the problem, since I can remember frequently losing synch with the server: I would lose my ping with the server, but I could move half-way across the world and would actually end at the current coordinates when I reconnected with the server (very very much like in Diablo 2 if you have ever "lost synch" with the server).

     I do not, however, understand it entirely since I have yet to take any classes in networking. I also assumed that this problem was ubiquitous, so that it couldn't have been considered... but a lot of people complained when they started banning irrevocably (and of course those people got their account back by bitching on the forums, which I couldn't do) so maybe it was the subset of people that got disconnected and moved around, so as to give the appearance (since the server logs could have only the differences in counted packets received and maybe not their discrepancies in time) ...

    I would have posted this on the technical forums at WoW, but I didn't have an account >.<

     

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • jimmyman99jimmyman99 Member UncommonPosts: 3,221

    http://www.2-spyware.com/file-hook-dll.html

    Seems you have a spyware. Im not sure if it alone can change pakcets on the fly - theoreticaly (im not very knowledgable about this) programs that can sniff packets and change them on the fly are the ones that hackers use to force game server "think" they are somewhere else while walking/running.
    Forexample, if your current x coordinate is 100, and you move 1 meter ahead, the game tries to send new coordinate to the server - x=101, but if a program intercepts this and send 201 instead, then on server, you will "warp".

    I dont have a very deep knowledge of how these tools work, but i dont see how a generic spyware packet-sniffer could do that. The only way it can be done, imho, is if a program specificaly designed for this changes packet. If thats the case and you have no knowledge of it then you were hacked, and there is nothing you can do about that becuase you cant prove to Bliz you were hacked.

    My suggestions, keep your system clean, install firewall, antivirus (install one antivirus but you can use a free online scans of various antiviruses, mcafee, norton,panda, trendmicro) and regularely check for spyware (spybot, addaware)

    I am the type of player where I like to do everything and anything from time to time.
    image
    http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.
    imageimage

  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    .... I'm angry now, because I had the best security settings for my system or so I had thought: I had sygate with DLL authentication + window's firewall + a spyware detection program (which obviously didn't work) and Hook.dll never showed up as being possibly malicious (firewall only lets you know what is trying to access your ports or what dll/application is being launched, not what's in it).

    Since I have programmed for applications before, I knew that "hooking" dlls were used for catching various windows commands (anything from a click by a mouse to a termination command).. but oh well >.< ...

    I didn't even mention that to them, since I hadn't really considered it until the rider lag was ruled out.

    Although I doubt they would have done anything anyway....

    I am very concerned now about my credit card information.. (since I have purchased many MMORPGs online.. along with music and movies..), do you think that if the dll was only connected to one application, that it was only monitoring the key presses in that one application, or do you think I'd need to contact my bank? .. well this is my last post here for now.. thanks Jimmy for your input.. I think I have more serious issues to worry about >.<

    And for those of you that are reading this that are currently subscribed to Netzero: TERMINATE YOUR SUBSCRIPTION IMMEDIATELY; THEY ARE STEALING YOUR INFORMATION (OR EVEN WORSE; SELLING IT TO OTHER PEOPLE/COMPANIES!)

     

     

     

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

  • jimmyman99jimmyman99 Member UncommonPosts: 3,221

    Im not sure how bad that DLL file is, it could be as innocent as a simple tracker, although that spyware website classifies hook.dll as a keylogger, so theoreticaly, "they", whoever they are, could steal that kind of information. But seing that this is an official company, i have doubts they would do that, thats kinda illegal.

    The best explanation that I have:

    a) you did hack
    b) that hook.dll changed packets causing false information to be sent to the server (unlikely, i would think changing packets without your consent is not legal and it doesnt make sense to do so)
    c) you have spyware/virus and someone hacked your account (very unlikely, if someone would hack your account, theyd steal your items and money)

    As you can see, B and C is very unlikely. Since I dont know you personaly, and since Ive had similar lag without any questioning or problems from blizzard and since none of my friends that I know personaly had any problems with this issue, I have to assume that it was you that hacked and got caught. Sorry m8.

    Unless there is a professional who knows more about packet sniffers and may have some other ideas...

    I am the type of player where I like to do everything and anything from time to time.
    image
    http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.
    imageimage

  • //\//\oo//\//\oo Member, Newbie CommonPosts: 2,767

    And the thing is.. that I really don't care whether you believe me or not, it's the fact that Blizzard implemented a policy without taking their customers into consideration.. that was the whole basis of the thread, not the verity of my statements proclaiming my innocence.

    I will subscribe again as soon as I can find out whether I can open the ports necessary to play/download the upgrades.

    But you really should take your faith in Blizzard into consideration: Didn't you see the many posts on the main forums during that time? Did you not read how people (specifically those that had bitched with several accounts) received apologies etc.. (Blizzard even contradicted their own policy in those cases, since the ban was supposed to be irreversible)? Did you not consider the case where a subscriber had been UNABLE to post?

    Even if you assume that I am lying, you can't disprove the case that there had been others that were innocent and had lost their accounts unjustly.

    This is a sequence of characters intended to produce some profound mental effect, but it has failed.

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