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GW2 support question
Ugenius
Member UncommonPosts: 40
in Guild Wars 2
I sent my issue in and now ithey say
v
Your Question has been Submitted
Thanks for submitting your question. Use this reference number for follow up: #120826-013446
A member of our support team will get back to you soon
Does anyone know how long they respond?
btw my issues was buying the game full price 8-4-12 and receiving error 9
I should have reveived the 3 day but still receiving error 9
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Hmm yah
But I did reg my serial code already
So im going to see if I get in by 11 or midnight for the 1 day head start
if not then i dunno what to do.
I think the support is buried under all the requests/problems, so their response times are not particularly fast.
I've received the first non-automated response the third day, but I don't know what the average response time is ATM. Since you can't even log into the game, I hope they'll get back to you quickly. From the automated response I received it seemed their priority is to get people into the game.
As Castillle said, try calling them tomorrow if you don't get a reply, you might get it solved quicker that way.
Also, maybe it's better to omit your reference number from the post? I doubt it could be abused, but these are public forums, so you never know...
I think this is relevant.
A post about error 9 on GW2's facebook account:
"We have noticed a higher volume of players reporting they get Error Code 9, this implies that your account is not able to participate in headstart. If you are a prepurchase customer that purchased from a 3rd party retailer please first check this list: https://buy.guildwars2.com/en/retailers if your retailer is there, please contact their support as a priority they will be able to help rectify the issue.
If you pre-ordered from your normal retailer, please first check that they were participating in headstart as a pre-order bonus. If they were please contact their support and ask for a pre-order key (in Europe for example pre-order boxes were black and they contained a pre-order key). If you have a white box that only has the “Guild Wars 2 logo” then you will not be able to access the game servers until 9am CEST (on 12am PDT) the 28th August.
If you are still not able to get in game due to Error 9 and you have exhausted the above options, please contact our support team at: http://en.support.guildwars2.com/
We’d like to thank you again for your continued patience and understanding at this time. ~AT"
I got my answer after 48h.
The answer:
Your ticket has been forwarded to the billing department
So yeah they are swamped no doubt
"Try Calling Them"
Is there a phone number?
What is it?
My account is completely borked. They're not responding to me.
There is a live chat option. It's technically on the GW1 site so it's for GW1 issues, but I read of some who managed to solve their issues that were also connected to GW2 (GW1 and GW2 account linking) through it, so it might be worth a try.
https://guildwars.custhelp.com/app/chat/chat_home/session/L3RpbWUvMTM0NjE0NjM5Mi9zaWQvT3g0bmhQNGw%3D
As for GW2 support page, no, I didn't find any phone number either.
Thanks... Appreciate the help.
I'd found that, but it won't do me any good until noon on Thursday which will, should my problem go unresolved until then, the 7th day from purchase.
Chat is currently unavailable.
Thursday - Friday: 12:00 PM - 05:00 PM CDT
Saturday - Sunday: Closed
It is currently Tuesday, Aug. 28, 2012 06:34 AM CDT