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A.Net suspending first party digital sales of GW2

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Comments

  • MothanosMothanos Member UncommonPosts: 1,910


    Originally posted by gracefield
    Originally posted by JeroKane Originally posted by gracefield It might be a good move from the perspective of those who are already playing, but it's a slap in the face to those who had intended to purchase this weekend. And it's criminally bad business practice by ArenaNet - to tell potential customers "No, we're not actually able to take your money" is just about the worst place to be in business and demonstrates a woeful lack of planning and preparation on their part. This is pay day for about 90 per cent of the UK by the way - so if you were waiting until you got paid before purchasing this game - as I suspect many were - too bad. Good move ArenaNet!
    I know it sucks, but what do you really want? - Say "feck it" I want to play now! Having them opening up too many servers and then end up on low populated servers a month later. or  - Suck it up! Wait a week or two for the rush to die off a little and then being able to play a heavy populated servers and enjoy the game for many months to come.   I know I would pick the latter..... wouldn't you?
    Aye, you're right of course. I'm just pissed off. Been looking forward to this all week. Got up at 7am to start the download before going to work and got hit with the news. Now I have to try and track down a boxed copy, but since Game has closed most of its stores in the UK (and specially in NI where I am), that's not that easy to do any more. Grrr!


    You had months to prepurchase the game and now you want to blame Arenanet for seliing to many boxes ?

    If you realy wanted to play GW2 that bad, you had the chanse to buy the box in April 5 months has passed :)

    Players who already bought the game doesnt have to suffer from late purchasers, they will add servers, it take's a little time and they dont want 400 servers half full, they want all their servers full so it feels alive ;)


    Might have sounded a little rude, but thats the way Anet is playing the market.
    Qaulity for qauntity

  • gracefieldgracefield Member UncommonPosts: 279
    Originally posted by Mothanos

     


    Originally posted by gracefield

    Originally posted by JeroKane

    Originally posted by gracefield It might be a good move from the perspective of those who are already playing, but it's a slap in the face to those who had intended to purchase this weekend. And it's criminally bad business practice by ArenaNet - to tell potential customers "No, we're not actually able to take your money" is just about the worst place to be in business and demonstrates a woeful lack of planning and preparation on their part. This is pay day for about 90 per cent of the UK by the way - so if you were waiting until you got paid before purchasing this game - as I suspect many were - too bad. Good move ArenaNet!
    I know it sucks, but what do you really want? - Say "feck it" I want to play now! Having them opening up too many servers and then end up on low populated servers a month later. or  - Suck it up! Wait a week or two for the rush to die off a little and then being able to play a heavy populated servers and enjoy the game for many months to come.   I know I would pick the latter..... wouldn't you?
    Aye, you're right of course. I'm just pissed off. Been looking forward to this all week. Got up at 7am to start the download before going to work and got hit with the news. Now I have to try and track down a boxed copy, but since Game has closed most of its stores in the UK (and specially in NI where I am), that's not that easy to do any more. Grrr!

     


    You had months to prepurchase the game and now you want to blame Arenanet for seliing to many boxes ?

    If you realy wanted to play GW2 that bad, you had the chanse to buy the box in April 5 months has passed :)

    Players who already bought the game doesnt have to suffer from late purchasers, they will add servers, it take's a little time and they dont want 400 servers half full, they want all their servers full so it feels alive ;)


    Might have sounded a little rude, but thats the way Anet is playing the market.
    Qaulity for qauntity

    I wasn't aware that there was a date by which I had to have had the game purchased. Perhaps it's my fault then that ArenaNet aren't ready to accept my money. What a fool I am, thanks for putting me right...

  • shiner421shiner421 Member Posts: 70
    Originally posted by expresso
    Originally posted by JeroKane
    Originally posted by Calerxes
    No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

    Which again, is a good move!

    Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

    The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

    Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

    What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

    all aboard the blizzard hate train.. chu chu chu

    But in all seriousness D3 issue was/is different to the GW2 issue, D3 had issues with too many people logging into the game at the same time and peek hours, this effected just the person trying to log in and not those currently playing.  GW2 issues do effect people currently playing.

    It also feels like ANET are sitting on their butts waiting for the party bug to go away they have said it's due to load on the servers but it's been a problem since BW3 and no sign of a fix.

    I dont have and never have had any lag or login issues or queues for anything in GW 2. I am on tarnished coast server, and havent looked at the server screen to see if this server is full or not, but again I am not being affected by these issues whatsoever.

  • grapevinegrapevine Member UncommonPosts: 1,927
    The real answer would have been to add more servers, if they believed retention will be high.   Suspect this move just highlights they aren't expecting increased server numbers to be sustainable.
  • heartlessheartless Member UncommonPosts: 4,993
    Originally posted by Seelinnikoi

    It's like a shop owner who doesnt want to sell anymore because the till is full...

     

    A company like Anet/NCsoft doesnt have a single server to hand the sales/website data separately?

     

    Are things that bad?

     

    Bad management of assets and priorities IMO.

     

     

    You completely misunderstood their reasoning for suspending sales. It's not that they can't process them. They simply have so many people playing the game that it's impacting performance and player experience. That's why they temporarily took down their digital sales, to stem the flow a bit in order to ensure the best possible experience for existing customers.

    Just to give you an idea, right now it's almost 6am on the east coast of the US and all but 3 US servers are listed as full. The other 3 are listed as high. You cannot create new accounts on full servers. Basically there is no room for new accounts until new servers are made.

    They are probably going to launch new servers in a few days, then the digital sales will resume.

    image

  • FozzikFozzik Member UncommonPosts: 539

    You can still buy the game at multiple retailers. They didn't turn off ALL SALES, just digital sales through their own website. If you want the game this weekend, go buy it, or order it one-day shipping.

    http://www.amazon.com/Guild-Wars-2-Pc/dp/B001TOQ8X4/ref=sr_1_2?ie=UTF8&qid=1346407624&sr=8-2&keywords=guild+wars+2


  • expressoexpresso Member UncommonPosts: 2,218
    Originally posted by shiner421
    Originally posted by expresso
    Originally posted by JeroKane
    Originally posted by Calerxes
    No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

    Which again, is a good move!

    Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

    The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

    Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

    What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

    all aboard the blizzard hate train.. chu chu chu

    But in all seriousness D3 issue was/is different to the GW2 issue, D3 had issues with too many people logging into the game at the same time and peek hours, this effected just the person trying to log in and not those currently playing.  GW2 issues do effect people currently playing.

    It also feels like ANET are sitting on their butts waiting for the party bug to go away they have said it's due to load on the servers but it's been a problem since BW3 and no sign of a fix.

    I dont have and never have had any lag or login issues or queues for anything in GW 2. I am on tarnished coast server, and havent looked at the server screen to see if this server is full or not, but again I am not being affected by these issues whatsoever.

    Maybe it's worse in the EU, first day or two of headstart it took a while to get logged in at peek, since the offical release the game has been laggy at times, worst was Wednesday evening with the game frezzing for 10-20 seconds every 30 seconds.

  • CrashrollCrashroll Member UncommonPosts: 60

    How on earth are people twisting this into a bad thing...? In a way they have sold out their product. They seem to have a very real grasp of the situation, they are not expecting to sell millions month after another. Many businesses go under because they over react to the popularity of their product, they increase production and one day notice that they have way more production then they can sell, and wonder why they are losing money. I know this doesn't apply quite like that in mmo- or game industry, but the idea is close enough to the truth. Am I making any sense? Perhaps it's just my coffein rush...sorry...

     

    Not tonight dear...I have a haddock!

  • SeelinnikoiSeelinnikoi Member RarePosts: 1,360
    Originally posted by heartless
    Originally posted by Seelinnikoi

    It's like a shop owner who doesnt want to sell anymore because the till is full...

     

    A company like Anet/NCsoft doesnt have a single server to hand the sales/website data separately?

     

    Are things that bad?

     

    Bad management of assets and priorities IMO.

     

     

    You completely misunderstood their reasoning for suspending sales. It's not that they can't process them. They simply have so many people playing the game that it's impacting performance and player experience. That's why they temporarily took down their digital sales, to stem the flow a bit in order to ensure the best possible experience for existing customers.

    Just to give you an idea, right now it's almost 6am on the east coast of the US and all but 3 US servers are listed as full. The other 3 are listed as high. You cannot create new accounts on full servers. Basically there is no room for new accounts until new servers are made.

    They are probably going to launch new servers in a few days, then the digital sales will resume.

    You seriously think they would reject customers because the game has too many people playing it?

    Do we live in the same world ?

     

    It's a smart marketing move IF that, that tells people: "Hey we got such a good game that people flooded to get it and now we are full and you gotta hold until we can let you buy it..."

    I smell horse manure on Anet's part.

    If you are a Star Wars fan, why not try the Star Wars The Old Republic?
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  • expressoexpresso Member UncommonPosts: 2,218
    Originally posted by Seelinnikoi
    Originally posted by heartless
    Originally posted by Seelinnikoi

    It's like a shop owner who doesnt want to sell anymore because the till is full...

     

    A company like Anet/NCsoft doesnt have a single server to hand the sales/website data separately?

     

    Are things that bad?

     

    Bad management of assets and priorities IMO.

     

     

    You completely misunderstood their reasoning for suspending sales. It's not that they can't process them. They simply have so many people playing the game that it's impacting performance and player experience. That's why they temporarily took down their digital sales, to stem the flow a bit in order to ensure the best possible experience for existing customers.

    Just to give you an idea, right now it's almost 6am on the east coast of the US and all but 3 US servers are listed as full. The other 3 are listed as high. You cannot create new accounts on full servers. Basically there is no room for new accounts until new servers are made.

    They are probably going to launch new servers in a few days, then the digital sales will resume.

    You seriously think they would reject customers because the game has too many people playing it?

    Do we live in the same world ?

     

    It's a smart marketing move IF that, that tells people: "Hey we got such a good game that people flooded to get it and now we are full and you gotta hold until we can let you buy it..."

    I smell horse manure on Anet's part.

    I get what you're saying, sometimes you eye somthing up and you're not sure to get it but once you know you cannot have it you kinda want it more.

  • RaekonRaekon Member UncommonPosts: 532
    Originally posted by Calerxes
    Originally posted by JeroKane
    Originally posted by Calerxes
    No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

    Which again, is a good move!

    Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

    The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

    Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

    What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

     

    Its not a good move its a forced move they have no choice in the matter. To me thats a red flag that the underlining problems GW2 has are not minor and cannot be fixed quickly. Stopping sales on a B2P game is never a good thing and Blizzard knew that. potential customers will look for reasons why and will see all the problems being posted on the web and that will do even more damage. They should have had a contingency plan in place but of course Anet get away with this when Bioware got hammered for not having a plan b.

    I don't know where you see a "red flag" when the so called issues doesn't affect gameplay for like 99% of the time.

    Have no issues with anything myself and can enter and play the whole time.

    The only times I have to disconnect or they disconnect me is when they apply a patch and the whole thing takes like 20-30 seconds before I can play again.

    Other than that the only thing that doesnt work yet (or at least didn't till last night I was in game) is the trading post.

    Since yesterday also the mail system in game is down.

    Both things one can live without, while enjoying the game.

  • korent1991korent1991 Member UncommonPosts: 1,364
    Originally posted by expresso
    Originally posted by JeroKane
    Originally posted by Calerxes
    No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

    Which again, is a good move!

    Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

    The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

    Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

    What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

    all aboard the blizzard hate train.. chu chu chu

    But in all seriousness D3 issue was/is different to the GW2 issue, D3 had issues with too many people logging into the game at the same time and peek hours, this effected just the person trying to log in and not those currently playing.  GW2 issues do effect people currently playing.

    It also feels like ANET are sitting on their butts waiting for the party bug to go away they have said it's due to load on the servers but it's been a problem since BW3 and no sign of a fix.

    Actually, GW2 had the same problem lately... but they atleast fixed it in the first 2 days... Login servers were overloading and they were crashing because too many people tried to login. No1 who was already playing the game wasn't affected by this issue.

     

    "Happiness is not a destination. It is a method of life."
    -------------------------------

    image
  • JeroKaneJeroKane Member EpicPosts: 7,098
    Originally posted by shiner421
    Originally posted by expresso
    Originally posted by JeroKane
    Originally posted by Calerxes
    No company leaves money on the table unless they have to, they cannot cope with the problems they are already having its a simple as that so this is the only course of action to ease the pressure.

    Which again, is a good move!

    Blizzard lost total control of Diablo 3 during the first weeks and just continued on selling more boxes! They didn't give a crap at all!

    The login issues and severe lag issues continued for weeks and it wasn't until enough people got fed up and quit, that the presure on their servers dropped and game became actually playable and you being able to login when you wanted to.

    Blizzard didn't do jack.... just PR talk and just sat on their butts and waited for the problems to solve itself. All they cared about was box sales and getting the Real Money Auction House online to rake in more cash!

    What ArenaNet is doing now, is what Blizzard used to do with World of Warcraft back in 2004, when Blizzard still cared for their customers and weren't the greedy money hungry giant they have become now.

    all aboard the blizzard hate train.. chu chu chu

    But in all seriousness D3 issue was/is different to the GW2 issue, D3 had issues with too many people logging into the game at the same time and peek hours, this effected just the person trying to log in and not those currently playing.  GW2 issues do effect people currently playing.

    It also feels like ANET are sitting on their butts waiting for the party bug to go away they have said it's due to load on the servers but it's been a problem since BW3 and no sign of a fix.

    I dont have and never have had any lag or login issues or queues for anything in GW 2. I am on tarnished coast server, and havent looked at the server screen to see if this server is full or not, but again I am not being affected by these issues whatsoever.

    I am also on Tarnished Coast hehe. No login issues whatsoever.

    But then again... I play during EU peak hours and this is an US server... so that helps a bit too. ^^

  • RingsideRingside Member UncommonPosts: 249

    I personnaly moved to a lower pop server to minimize lag and wait time for WvW 

    i think they should release 1 or 2 more servers

  • donpopukidonpopuki Member Posts: 591
    This move will make the box sales fly off the sheleves.
  • DragonantisDragonantis Member UncommonPosts: 974
    A good move imo, at least you can still buy a box version if you really want to play.
  • LydonLydon Member UncommonPosts: 2,938
    Originally posted by gracefield

    It might be a good move from the perspective of those who are already playing, but it's a slap in the face to those who had intended to purchase this weekend. And it's criminally bad business practice by ArenaNet - to tell potential customers "No, we're not actually able to take your money" is just about the worst place to be in business and demonstrates a woeful lack of planning and preparation on their part.

    This is pay day for about 90 per cent of the UK by the way - so if you were waiting until you got paid before purchasing this game - as I suspect many were - too bad. Good move ArenaNet!

    How about getting up, popping down to your local store and getting it there instead? If there are a myriad stores I could choose to buy it from here in South Africa it can't be that hard to find a copy in the UK?

  • KnightblastKnightblast Member UncommonPosts: 1,787
    Originally posted by Seelinnikoi
    Originally posted by heartless
    Originally posted by Seelinnikoi

    It's like a shop owner who doesnt want to sell anymore because the till is full...

     

    A company like Anet/NCsoft doesnt have a single server to hand the sales/website data separately?

     

    Are things that bad?

     

    Bad management of assets and priorities IMO.

     

     

    You completely misunderstood their reasoning for suspending sales. It's not that they can't process them. They simply have so many people playing the game that it's impacting performance and player experience. That's why they temporarily took down their digital sales, to stem the flow a bit in order to ensure the best possible experience for existing customers.

    Just to give you an idea, right now it's almost 6am on the east coast of the US and all but 3 US servers are listed as full. The other 3 are listed as high. You cannot create new accounts on full servers. Basically there is no room for new accounts until new servers are made.

    They are probably going to launch new servers in a few days, then the digital sales will resume.

    You seriously think they would reject customers because the game has too many people playing it?

    Do we live in the same world ?

     

    It's a smart marketing move IF that, that tells people: "Hey we got such a good game that people flooded to get it and now we are full and you gotta hold until we can let you buy it..."

    I smell horse manure on Anet's part.

    Eh, no.  The line they are trying to walk is the one between (1) being able to match demand at the time of peak concurrent users (i.e., now) and (2) having servers with active populations when concurrency begins to move down from its current peak.  Note this has nothing to do with "how many people are playing the game" -- it has to do with how many are playing lots and lots of hours at exactly the same time, something which only takes place around launches.  

    The most common solution (see: Warhammer, TOR) is to just keep adding servers at launch so that you sell as many as you can at launch, and institute queues -- so that people who want to "PLAY NAU DAMIT" can play on servers without queues, and you sort out the mess later once the "medium" servers become ghost towns after peak concurrency fades.  This solution defers the problem until later, and manages to keep people happy at launch.

    Anet's solution here is to throttle the community into a more limited number of servers, only adding a few new ones here and there, so that in a month or two once peak concurrency is a thing of the past, they still have relatively active populations.  It's  a solution which avoids login queues but also front-loads the piss off factor, unlike the "just add servers and let them bitch later" solution that most MMO developers take to the problem of how to match demand at launch.  Clearly the game is oversubscribed at this point -- there was enough server capacity for the pre-sales and for the pre-orders (i.e. the data that they had), plus some percentage for transient sales.  However, what has likely happened is that transient sales (i.e., sales that were not pre-sales and not pre-orders, but people strolling up to the website and buying/downloading) have been way beyond what they expected and built for, so they are shutting that off temporarily until they can bring more servers online.  This makes sense according to their approach of keeping the server footprint down so as to provide for a better game environment once the launch rush fades, rather than building an infrastructure that is launch-oriented and leads to a lot of issues down the road.

  • AdiarisAdiaris Member CommonPosts: 381
    I remember anet stating quite a while before launch that they would have taken this step if required, glad they did! Now fix my tradepost ;)
  • gracefieldgracefield Member UncommonPosts: 279
    Originally posted by Lydon
    Originally posted by gracefield

    It might be a good move from the perspective of those who are already playing, but it's a slap in the face to those who had intended to purchase this weekend. And it's criminally bad business practice by ArenaNet - to tell potential customers "No, we're not actually able to take your money" is just about the worst place to be in business and demonstrates a woeful lack of planning and preparation on their part.

    This is pay day for about 90 per cent of the UK by the way - so if you were waiting until you got paid before purchasing this game - as I suspect many were - too bad. Good move ArenaNet!

    How about getting up, popping down to your local store and getting it there instead? If there are a myriad stores I could choose to buy it from here in South Africa it can't be that hard to find a copy in the UK?

     

    Would love to, but the no. of stores here selling PC games over the counter is dwindling. In Northern Ireland, we really only seem to have GAME and they've just closed the vast majority of their stores in NI. Just off the phone to Belfast and they've sold out of their copies. So it seems no Guild Wars 2 this weekend, so I'll stick with LOTRO...

     

  • WraithoneWraithone Member RarePosts: 3,806
    Originally posted by Indrome
    The interview with Mike O'Brien explaining it a bit better.

    Thanks. That was interesting.  Lets see if they stick to it, and how things work out.

    "If you can't kill it, don't make it mad."
  • TavvraTavvra 2029 CorrespondentMember Posts: 112
    Amazon still has collectors edition digital for sale. I bought the regular last night right before they stopped selling but needed two copies. Dropped the extra $20 for it just now and got a key. Now I wonder if it will work with registration

    "Yea, I've been drinking again.."

    image

  • jjdejong0jjdejong0 Member Posts: 25

    This could be a very good marketing move from Anet. For everyone who wants to see a comic relative of this go watch the South Park episode where Cartman inherits 1 million dollars and buys his own theme park.

    If you tell 100 people that they CANT have your game, what is the first thing that those 100 people will want?

     

    Exactly. :P

  • evilastroevilastro Member Posts: 4,270
    Originally posted by grapevine
    The real answer would have been to add more servers, if they believed retention will be high.   Suspect this move just highlights they aren't expecting increased server numbers to be sustainable.

    Duh.

    "We are tracking our concurrency closely while expanding our infrastructure. We’ll re-enable first-party digital sales as soon as we feel that we can do so safely"

    Pretty much means - we are adding new servers, we will start selling copies again once they are up. They just dont want to overload the existing servers, or sell to players and then have them unable to join a home server as they are all full.

  • JustsomenoobJustsomenoob Member UncommonPosts: 880

    Haha, I love this company.

     

    Also the fact they're selling TOO MANY COPIES is awesome.

     

    "Whoa whoa folks, maybe you should try that Secret World game for a bit or something"

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