Look here - sounds like an unauthorized access to your account. Better check with A.Net.
I have a dynamic ip will this be the problem?
Most people have dynamic IPs, that shouldn't be an issue. IPs are specific to a geographic region. Unless ANet is stupid, it is very, very simple to distinguish between loggin in from another part of your home/neighborhood vs another country/state.
Look here - sounds like an unauthorized access to your account. Better check with A.Net.
I have a dynamic ip will this be the problem?
It is not a problem - you would have gotten an email from A.Net, if the IP was different from the original but in the same series. If you didn't - did your email get hijacked? Just asking all the common question A.Net would do.
Look here - sounds like an unauthorized access to your account. Better check with A.Net.
I have a dynamic ip will this be the problem?
It is not a problem - you would have gotten an email from A.Net, if the IP was different from the original but in the same series. If you didn't - did your email get hijacked? Just asking all the common question A.Net would do.
I had my email hacked once, no telling for how long. I was going through settings one day and noticed I had a forwarding address set as some random asdasdacxzc@blahblah.cn
Who knows what they had taken but I got a 2step authenticator the same day.
Be sure to comb through your stuff just to be safe. And do it regularly, no one is fool-proof.
Lots of accounts seem to have been compromised, which does suggest a failure in A-nets security. One of our guildies found a similar message meaning he couldn't log in for a couple of weeks and discovered his account had been moved to multiple servers in the meantime and had been running gold faming macros and spam on the way. The only good thing was when he eventualy got the account back, he found the hackers had actually made a huge amount of money along the way that was left in his account
Originally posted by BethelsBoy It doesn't make them bad people for doing this to your account. They could have possibly just stopped a hacker from accessing your account or was notified of strange activity concerning your account. With the huge amount of accounts getting hacked these days, companies really have to start keeping their customers' accounts as safe as possible.
Customers should be keeping their accounts safe by using a strong unique password for their GW2 account. If at all possible use an E-mail for just GW2. Using the same, or almost the same E-mail/password combination elsewhere is what gets people hacked 99% of the time. If the customer doesn't have the common sense to follow the security guidelines, then what else can Anet do?
That info I posted is in the customer service forums in the form of did this help you. The reposted it again in the help forums as well. But I'm pretty sure you only see that screen when you or someone else on your account did something wrong. The accidental bannings look different than that.
Originally posted by Silentstorm That info I posted is in the customer service forums in the form of did this help you. The reposted it again in the help forums as well. But I'm pretty sure you only see that screen when you or someone else on your account did something wrong. The accidental bannings look different than that.
If it is in fact a manual ban it warrants some form of communication of reason so that it can be appealed or at least understood. Simply banning folks for reasons unknown is no way to go about handling issues of any type.
Reason one on your list of reasons they may have been banned (think it was you at least) is also silly. Banning on suspicion is no way to go about handling customers. However, this is their game and their rules as folks like to say, but eventually people will get tired of being handled this way. I'm sure many earn their bans, but if reasons like this exist to ban, its only a matter of time before folks that are innocently playing the game get whacked and are justified in their complaints.
I'm not saying ANet has indeed done any of this, but if it is true that they're banning without any means of communication for an appeal, I wouldn't support them (not that I do as is).
I'd like to hear what becomes of OPs email to ANet. Hopefully they can shed some light on the topic with a direct reason for what happened and not something overly vague like "well this one time you did something that broke the EULA or TOS."
Or even better, it was all a misunderstanding and they can have their account back.
hi guys i have good news, I got my account right back, I'm online on the server (Darkhaven) characters agrahan: guardian, and devion: ranger, they thought there was something wrong with the payment of the key, but I sent some data from my credit card to them and after a while my account was released
Companies usually dont warn botters caught red handed. Or in some cases cant if the email was changed. Grats speedy like I said pretty much that screen is a GM ban screen. Which is when someone manually does it. But glad you got it back with no issue.
Comments
I have a dynamic ip will this be the problem?
Most people have dynamic IPs, that shouldn't be an issue. IPs are specific to a geographic region. Unless ANet is stupid, it is very, very simple to distinguish between loggin in from another part of your home/neighborhood vs another country/state.
It is not a problem - you would have gotten an email from A.Net, if the IP was different from the original but in the same series. If you didn't - did your email get hijacked? Just asking all the common question A.Net would do.
I had my email hacked once, no telling for how long. I was going through settings one day and noticed I had a forwarding address set as some random asdasdacxzc@blahblah.cn
Who knows what they had taken but I got a 2step authenticator the same day.
Be sure to comb through your stuff just to be safe. And do it regularly, no one is fool-proof.
Sure you wern't banned for this sort of thing?
Just a joke, don't worry.
Customers should be keeping their accounts safe by using a strong unique password for their GW2 account. If at all possible use an E-mail for just GW2. Using the same, or almost the same E-mail/password combination elsewhere is what gets people hacked 99% of the time. If the customer doesn't have the common sense to follow the security guidelines, then what else can Anet do?
If it is in fact a manual ban it warrants some form of communication of reason so that it can be appealed or at least understood. Simply banning folks for reasons unknown is no way to go about handling issues of any type.
Reason one on your list of reasons they may have been banned (think it was you at least) is also silly. Banning on suspicion is no way to go about handling customers. However, this is their game and their rules as folks like to say, but eventually people will get tired of being handled this way. I'm sure many earn their bans, but if reasons like this exist to ban, its only a matter of time before folks that are innocently playing the game get whacked and are justified in their complaints.
I'm not saying ANet has indeed done any of this, but if it is true that they're banning without any means of communication for an appeal, I wouldn't support them (not that I do as is).
I'd like to hear what becomes of OPs email to ANet. Hopefully they can shed some light on the topic with a direct reason for what happened and not something overly vague like "well this one time you did something that broke the EULA or TOS."
Or even better, it was all a misunderstanding and they can have their account back.
All of my posts are either intelligent, thought provoking, funny, satirical, sarcastic or intentionally disrespectful. Take your pick.
I get banned in the forums for games I love, so lets see if I do better in the forums for games I hate.
I enjoy the serenity of not caring what your opinion is.
I don't hate much, but I hate Apple© with a passion. If Steve Jobs was alive, I would punch him in the face.