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Star Wars Galaxies community being screwed AGAIN

In a nutshell, all Euro servers were taken down for so called "emergency maintenance" about 32 hours ago with absolutely no prior notification.  Since that time, only TWO posts have been made by Tiggs (the director of communications) and all she said was that servers were down for maintenance, but no further clarification, CSRs know nothing.  Just a further sign of SOE's blatant contempt for their customer base, following constant nerfs to professions rather than FIXING imbalances, bugs that have been present for 2 years etc.

feel free to drop by and browse the European forums

http://forums.station.sony.com/swg/board?board.id=Chimaera_Euro

Comments

  • scaramooshscaramoosh Member Posts: 3,424

    Well the dev's don't know anything ;)

    The people fixing the servers will tell them an ETA when they know!

     

    I'm p*ssed off at this and specially as we're getting nothing in return.

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  • PodgerPodger Member Posts: 3
    course, it's halloween weekend, so they're probably not in much of a rush... too busy decorating their offices with pumpkins
  • fishercfisherc Member Posts: 134

    Blizzard's at least good with customer service :)

    If this happened they'd give extra time for free.

  • GameloadingGameloading Member UncommonPosts: 14,182



    Originally posted by fisherc

    Blizzard's at least good with customer service :)
    If this happened they'd give extra time for free.



    excuse me? you mean when servers are down all day and they give you one day for free? (wich is...0,30~0,50$?) or when they give full rested exp bonus, wich is just useless to most of the community who's lvl 60? definitly great service support! image
  • hadzhadz Member Posts: 712



    Originally posted by Gameloading



    Originally posted by fisherc

    Blizzard's at least good with customer service :)
    If this happened they'd give extra time for free.


    excuse me? you mean when servers are down all day and they give you one day for free? (wich is...0,30~0,50$?) or when they give full rested exp bonus, wich is just useless to most of the community who's lvl 60? definitly great service support! image


    Yeah...I'm sorry, but you can't fault blizzard in this department.  Even though this is WAY off topic.  I played/payed for 3 months and in that time I got given 19, yes 19!, free days.  And I remember my server being down maybe twice in that whole time (and only a few more times, which I didn't count, for upgrades and server maintenance).
  • ObraikObraik Member, Newbie CommonPosts: 7,261

    Unless you expect SOE to be mind readers, how can they predict that Servers are going to crash and need Emergency Maint and hence give you a warning?  Be realistic!

    They haven't said there won't be any compensation yet, so until they do, hold your horses image

    They are back up now btw...

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  • JestorRodoJestorRodo Member UncommonPosts: 2,642
    SOE Never ever compensates for downtime - Blizzard Does ! Sorry that SOE does not focus on the Euro Servers, that is not right. /shug and I should find this suprizing?

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  • ObraikObraik Member, Newbie CommonPosts: 7,261



    Originally posted by JestorRodo
    SOE Never ever compensates for downtime - Blizzard Does ! Sorry that SOE does not focus on the Euro Servers, that is not right. /shug and I should find this suprizing?


    Ahem, http://forums.station.sony.com/swg/board/message?board.id=Announcements&message.id=744

    Double XP is in effect on the three Euro servers from Oct 30th until Nov 3rd

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  • TookyGTookyG Warhammer Online CorrespondentMember UncommonPosts: 1,115



    Originally posted by Podger

    In a nutshell, all Euro servers were taken down for so called "emergency maintenance" about 32 hours ago with absolutely no prior notification.




    EMERGENCY MAINTENANCE

    Meaning, shut them down right fricken now.

    Until you cancel your subscription, you are only helping to continue the cycle of mediocrity.

  • CleffyCleffy Member RarePosts: 6,414

    You guys forgot when the GMs teleported everyone into space.

    Anyways wow a 5 day 2x exp event, that is really good compensation lol.  If you want a game with customer support and only customer support go with ragnarok online.

  • Weezy555Weezy555 Member Posts: 22

    32 hours is quite a long time, and you should probably get some free time out of it.  But it burns me up when people talk about how bad the customer service at SOE or Blizzard is because their server goes down for an hour once a week or something.  And they're given compensation for it.  I played Shadowbane at launch and I crossed my fingers every time I signed on for the first 3 months that the game would be running that night.  It probably spent 25% of the time down for a good while.  Did I complain?  Yes.  But I don't now, with a game like WoW or EQ2 that has probably 99.5% uptime.  Use the downtime to get outside and remember what the sun looks like.

  • RazorbackRazorback Member, Newbie CommonPosts: 5,253
    What do you mean "again", you make it sound like they stopped screwing the community at some stage.

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  • pirrgpirrg Member Posts: 1,443


    Originally posted by Razorback
    What do you mean "again", you make it sound like they stopped screwing the community at some stage.

    Wisdom in those words.

    And anyone that thinks that $OE will give you a free day for anything concerning their own ineptitude, think again.

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  • SONOFAGUNNSONOFAGUNN Member Posts: 414



    Originally posted by Podger

    In a nutshell, all Euro servers were taken down for so called "emergency maintenance"
     
     
    That Means "I suppose.. that the servers crashed and they don't know why.... but they will fix them as soon as possible."

    Witty saying to amuse you goes here.

  • ElnatorElnator Member Posts: 6,077


    Originally posted by SONOFAGUNN
    Originally posted by Podger
    In a nutshell, all Euro servers were taken down for so called "emergency maintenance"


    That Means "I suppose.. that the servers crashed and they don't know why.... but they will fix them as soon as possible."

    MMM suuure...

    I love how people who know ZIP about IT just start making lame comments like this.

    Speaking from experience with a 300,000 user network:
    Sometimes there are reasons other than just goofing with your user's minds to shut down a server on 0 notice for extended periods.

    And not ALL of those reasons can be discussed with the public.

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  • JohnarkJohnark Member Posts: 901

    I'm so happy I left this crap game and invested my time into WoW.

    I mean come on.

    Imagine I stayed in SWG hoping it'll be better... my WoW characters would end up sucking and by the time the expansion will be released, I won't be ready to go from level 60 to level 70!!!

    But no, I left the crap game known as SWG, grinded like crazy in WoW, now I have full epics and fully loaded!

    God bless Blizzard and burn in hell SOE! I'm never touching a SOE game ever again!

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  • ElnatorElnator Member Posts: 6,077


    Originally posted by Johnark
    I'm so happy I left this crap game and invested my time into WoW.I mean come on.Imagine I stayed in SWG hoping it'll be better... my WoW characters would end up sucking and by the time the expansion will be released, I won't be ready to go from level 60 to level 70!!!But no, I left the crap game known as SWG, grinded like crazy in WoW, now I have full epics and fully loaded!God bless Blizzard and burn in hell SOE! I'm never touching a SOE game ever again!


    Yes John, we know, you love WoW :)
    Hope you enjoy it, glad you enjoy it :)

    Personally I don't play either SWG or WoW but your rabid fanboi posts sure are annoying.

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  • n25phillyn25philly Member Posts: 1,317

    Let me get this straight, they are actually trying to fix the problem instead of running is circles to give your whiney ass an update every 15 seconds. Why don't you try getting a life so you don't have to obsess over a video game? If everything is so horrible why no leave for another game?

    member of imminst.org

  • bigbaldpapabigbaldpapa Member Posts: 27

    They gave double exp for 3 days as a concession for downtime.  I would take double exp any day over getting a few days credited to my account.

    The MOST amazing thing is when you read these posts from people who make it abundantly clear that they hate SOE and truly believe that SOE is out to get them... STILL PAY THEIR SUBSCRIPTIONS!!!

    Whats worse... the company that supposedly screws their subscribers?  Or being a dumb@ss who believes that and continues to pay a monthly fee for it?

    All spelling and grammar errors are made solely for the entertainment of those who like to point them out.

  • ShownderShownder Member Posts: 72

    This might be a forshadowing of things to come...

    http://www.gamespot.com/pc/rpg/starwarsgalaxiesaned/news.html?sid=6136964

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  • MarkuMarku Member Posts: 452

    thats a hard blow to SOE/SWG. publicity wise.

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  • ObraikObraik Member, Newbie CommonPosts: 7,261



    Originally posted by Marku

    thats a hard blow to SOE/SWG. publicity wise.



    Not really to SOE.  EA was running the Japan side of thing, it's really their loss.

    Personally I think the closing of the Japan servers has very minimal effect on the Western SWG.  The game is still getting new players (and vets are returning) and people are still playing.  SOE seem to be learning how to make bug free expansions, as ToOW is pretty much near bug free (unlike ROTW which is still bugged for some) and they're making some good changes to many of the proffessions (like Squad Leader which for the first time in 2 years, is now actually useful). 

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