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An honest flame
Anofalye
Member, Newbie CommonPosts: 7,433
I am unable to play CoV for 1 hour now. I already enter my CoV pre-order and retail code, I even re-activate my account (even if should not have to) and I am still unable to play.
Here is my theory.
- Short after the moment we can register, I did register ASAP, I am like this. Personality or whatever, I was happy to register ASAP (devs should be happy to see that in a customer).
- They cleanse every pre-order the access to CoV, regardless of if the peoples already register the game or not. Assuming that they will register the game AFTER they cleanse and give back access. But what if someone is enthusiasm like me and enter the code BEFORE the cleanse and now I am jamn outside of CoV?
- As a result I am penalize and unable to play CoV, me that is an enthusiast player, that register everything ASAP, I am jamned outside of the game because I am doing everything the best I can to make them happy devs.
I honestly expect apologies for such lousyness. They should have make sure players like me would not be trap by their lack of thinking. I am unhappy to say the least. And what I see in the meanwhile is all the reasons why I left CoH, all the nerfs, all the mistakes.
Whoever is responsible for this need to work extra hours for the next 3 week end. 
Because if I am trapped, I assume that many of the most enthusiast players are also trapped just like I am.
- "If I understand you well, you are telling me until next time. " - Ren
Comments
I feel you. Someone over there is obvious from the short-bus. Not that I should insult the people from the short-bus like that.
It took 3.5 hours for me to get the comfirmation to upgrade email and even then...I still can't play. Not to mention one of my favourite things is that I can't even go to the community forums to check with other community members about this problem because you can't post on the forums without an active account.
"What is it I have against Microsoft, you ask? Well, you know how you feel when you wait for an MMO to come out and when it does you feel like you've paid to play it's beta test for another 6-9 months before anything even thinks of working the way it should? Being a network engineer you feel that way about anything Microsoft puts out."
30 hours later...and still unable to play.
And they send me stuff about how I feel about their CS. A real joke. My account is already upgrade for both the retail and the preorder of CoV...and I am unable to play because they purge AFTER I upgrade...and I can't upgrade twice.
If tomorrow it still don't work, I will activate and unactivate my account like 10 times just to draw their attention on my problem.
Blizzard would have fire a guy over such a mess. I don't want to see a guy lose his job, but I really want to see him have a hard time, like almost two months working 6 days a week or something. Damn, I have everything in good record, I just upgrade faster than they purge the pre-order. Now I can't play. Lousiness.
- "If I understand you well, you are telling me until next time. " - Ren
Have you tried contacting support@plaync.com? I don't think you are alone, as the devs are asking people to post to that address for it to be sorted.
It doesn't look like the CoV launch has gone to well. What with retailers shipping boxes late (still havn't got mine) and technical issues.
Blizzard wouldn't have cared less, dealt with them first hand myself (sadly). Great game, crap customer service.
I use the feedback option 3 times and they tell me to stop since I can play CoH regardless of subscribing or not (my free month of CoV). (I didnt even realize I did it 3 times, I was just angry)
I assume it is the same address.
- "If I understand you well, you are telling me until next time. " - Ren
I'd e-mail that address I gave.
There is no gurantee where that feedback may be directed.
This thread may help with clarification (http://boards.cityofheroes.com/showflat.php?Cat=&Number=3995564&page=&view=&sb=5&o=&fpart=1&vc=1) in that you aren't alone. CuppaJo's post about who to e-mail is also in there.
yeah, it is the same address than the /feedback in game.
And they told me to stop sending them messages. I only send 3. They ALWAYS send me 3 messages when I send them 1, so I received back 9! And a free 10th asking me to stop. Talk about social skills. I know drunkards who are more socials, at least they are polites.
It is not like the guys who answer email have any link with the programmers who correct the bugs, they have no links. He is just lazy since he work for once at the CS while the programmers are freaking asleep or on strike or whatever.
- "If I understand you well, you are telling me until next time. " - Ren
If you have access to the official forums I would suggest you conntact the community manager and tell them what is going on. Its CuppaJo, if you are on the US service. Otherwise I'm not sure, although you should be able to obtain the EU one's name from browsing the dev tracker.
CuppaJo, I've found to be usually really helpful.
Still unable to play.
I suspect with their efficiency that I will never be able to play my free month, which mean I will be long time gone and have DELETE my characters out of pure frustration (SoE can tell you it would require quite some unhappiness for me to actually delete a character).
Maybe if I let my free month expire and than subscribe I could play. But I don't have that type of patience.
Unless they repair the bug (and hopefully present apologies), everything on this account is heading for the delete button.
Delete is a final solution, it is a permanent turn back on a company. I didnt even do that to Blizzard. And I am strongly thinking about it. (the nerfs are the main reason, this is just the flame on the oil)
Cuppajo is aware of the problem and his team told me to stop sending messages (only 3, like they dont always answer 3 times to every message you send them).
I am extremely unhappy with this less than average service. The only worser situation I can think of is...FFXI, and this isnt is saying much.
- "If I understand you well, you are telling me until next time. " - Ren
I usually email my tech support requests to Tackkimjun@plaync.com
I too have been knobbed off by the service. It strikes me that they don't do anymore than cut and paste links to the answers already available in the FAQ or on the forum. And if you ask thenm to do any more than this, they get annoyed and request that you stop.
If they offered a two tier subscription service where I could pay less but have no access to 24/7 support, I would seriously consider resubscribing to an NCsoft product.