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They are on top of the bans............

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  • reeereeereeereee Member UncommonPosts: 1,636
    Originally posted by winter
    Originally posted by reeereee

    I don't know if "I told you so" is the right expression here, but there was no shortage of people around here warning about how terrible PWE was... and no shortage of people trying to explain that somehow this time it would be different. 

     

    Good job on getting your money back though... I do love Discover card...

      Just out of curiousity what has PWE done thats any worse then what 90% of other game campanies have done? Have they pulled a NGE nerf like SOE? have they sold a expension so a month later they could change the game and make said expansion worthless? Are they the only game thats had bugs on release or required a roll back? Perhaps you need more experience or just better perspective. Shit happens in life, its not always the best but sometimes you have to deal with it. No you can't have everything and have it now.

     

      I also like discover card but it is also one of the least accepted cards, even pizza places like Papa Johns won't accept it as people tend to abuse it.

    You clearly missed playing PWI which really became the poster child for p2w with people spending over $10k in the cash shop to dominate in PvP.  Which is why I would be skeptical of any PWE product. 

     

    Sounds like you're still pretty bitter at SOE, perhaps you should take some of your own advice and get over it?

  • DahkohtDahkoht Member UncommonPosts: 479
    Originally posted by MMO-Rogue

    OP - dude really you think you are the consummate consumer because you are charging back after a forum post / removal / ban. I hope you aren't going to Discover and saying you tried to resolve the problem first, because you didn't. Forums are not the place for account service, account service personnel don't read or post on forums, account service issues are handled by them privately. You tried to get something from forum moderators they can't give you. Why not admit it, you made the forum post to vent and rant and rave, you always planned on doing the charge back no matter what.

    If you were really doing this in a conscientious way and trying to work with them you would have 1) seen what their "solution" is (I don't think there will be one, they are so screwed no matter what at this point) 2) if you weren't happy actually contact people who are responsible for account service 3) then charge back if not resolved.

    You got pissed off, ragequit on a forum, then charged back your credit card charge is what you have actually done no matter how else you try to describe it.

     

    Reading comprehension again is hard.

    Discover specifically has an option for "product or service did not meet my expectations".

    It didn't and neither does their service. Which is the option I checked.

    Now PWE can prove how it does meet quality expectations..

    I'll make sure and post the final resolution screenshot for you folks who think they won't chargeback PWE.

    Side bets anyone ?

  • sexypanda198sexypanda198 Member Posts: 151
    This is exactly why i never give a penny for F2P game until least month after launch if ever. I even wait on P2P until few months after launch unless it's IP i'm huge fan like star wars or star trek. If you pay $200 for game in closed beta and find out it is trash then you have no one to blame but yourself for falling for it. Some wisdom here dont buy before a product is final.

    image

  • GanksinatraGanksinatra Member UncommonPosts: 455

    Dahkoht, you can keep spamming your utter stupidity of "didn't meet expectations", but your expectations are unrealistic at best. It's an OPEN BETA. That means there might be bugs and exploits not found yet. That SHOULD have been your expectation going in, but apparently you live in a world of gumdrops and unicorns crapping rainbows, where nothing is ever wrong with a game at launch, much less a BETA stage. I totally hope Discover bones you on this, because the utter stupidity of your expectations is like saying you'd like some "food" at a restaurant, and when they don't bring you the exact food you wanted, you scream and cry until you get the meal comped. You are the reason there aren't more quality games out right now......everyone is so busy making sure crap like this can't happen before even letting people touch it so people like you won't squirt out a litter of puppies when something goes wrong.

     

    PS: How stupid do you have to be to pay the price of a console to play in a Beta? Apparently as stupid to expect no bugs in a BETA. Guess I answered my own question there. I will agree with you on one thing.....they should not have allowed the users to use the AD/Zen until the official launch so this stuff wouldn't happen.

  • DahkohtDahkoht Member UncommonPosts: 479
    Originally posted by Ganksinatra

    Dahkoht, you can keep spamming your utter stupidity of "didn't meet expectations", but your expectations are unrealistic at best. It's an OPEN BETA. That means there might be bugs and exploits not found yet. That SHOULD have been your expectation going in, but apparently you live in a world of gumdrops and unicorns crapping rainbows, where nothing is ever wrong with a game at launch, much less a BETA stage. I totally hope Discover bones you on this, because the utter stupidity of your expectations is like saying you'd like some "food" at a restaurant, and when they don't bring you the exact food you wanted, you scream and cry until you get the meal comped. You are the reason there aren't more quality games out right now......everyone is so busy making sure crap like this can't happen before even letting people touch it so people like you won't squirt out a litter of puppies when something goes wrong.

     

    PS: How stupid do you have to be to pay the price of a console to play in a Beta? Apparently as stupid to expect no bugs in a BETA. Guess I answered my own question there. I will agree with you on one thing.....they should not have allowed the users to use the AD/Zen until the official launch so this stuff wouldn't happen.

     

    Since it's an open "beta" then they lose nothing by being forced to give me my money back. There's no product yet then.

    Or either it is a product and they have to live up to the expectations clause of my own CC company they chose to accept.

    Either way I win.

    ;)

     

  • eggsnbakoneggsnbakon Member Posts: 1
    Originally posted by Dahkoht

    They banned my account , for asking for a refund in a thread about that exact subject , that's why I then promptly went and did the chargeback , their response to all of us with zero communication , for posting in a thread.

     

    And really folks , do any of you think Discover doesn't side with me on this one ? 

     

    PWE now has to

    1.) submit a response to them

    2.)submit said response to them in time

    3.)show why they banned my account for asking for a refund

    4.)prove my assertion their product was "not ready to be sold and in an incomplete state, the quality is not what I expected"

     

    Then if they actually manage to do all of the above , convince the dispute department on every account they have a case , I get to respond and so on , and at any point they don't make a deadline or such it's closed and done.

    Seriously folks , they let a massive bug like this through their game , haven't answered people for weeks now who emailed customer support , they don't have a clue how to run a large scale mmo.

    My cc company says I should file a dispute if I don't find a product as expected , and well , I don't , now I'll let Discover decide if I or PWE is right.

    Who do you think wins that ?

    My wife and I are very close to doing the same thing with AmEx. We've also got lawyers that we will contact if we have any issues with it.  If it gets to extreme I'll be starting a class action lawsuit against them but my experiences with the customer service wise to this point have not been bad so I don't really see it being a huge issue.

     

  • dcoy68dcoy68 Member Posts: 30
    Originally posted by Ganksinatra

    Dahkoht, you can keep spamming your utter stupidity of "didn't meet expectations", but your expectations are unrealistic at best. It's an OPEN BETA. That means there might be bugs and exploits not found yet. That SHOULD have been your expectation going in, but apparently you live in a world of gumdrops and unicorns crapping rainbows, where nothing is ever wrong with a game at launch, much less a BETA stage. I totally hope Discover bones you on this, because the utter stupidity of your expectations is like saying you'd like some "food" at a restaurant, and when they don't bring you the exact food you wanted, you scream and cry until you get the meal comped. You are the reason there aren't more quality games out right now......everyone is so busy making sure crap like this can't happen before even letting people touch it so people like you won't squirt out a litter of puppies when something goes wrong.

     

    PS: How stupid do you have to be to pay the price of a console to play in a Beta? Apparently as stupid to expect no bugs in a BETA. Guess I answered my own question there. I will agree with you on one thing.....they should not have allowed the users to use the AD/Zen until the official launch so this stuff wouldn't happen.

     

     

    You said utter stupidity and "its open beta" in the same post.  Oh the irony.

  • WylfWylf Member UncommonPosts: 376

    To the OP, I actually appreciated the 1st few times you responded to the fan boys and those that  wanted to share their non-knowledge of how credit cards work.  But now it seems the flamers and trolls are out in force, sad little people who don't know what they are talking about, so I would suggest that you simply ignore them or post, "You can't fix Stupid" in response.

    As for your actions GOOD JOB! I applaud you efforts.

  • aesperusaesperus Member UncommonPosts: 5,135
    Originally posted by Dahkoht
    Originally posted by MMO-Rogue

    OP - dude really you think you are the consummate consumer because you are charging back after a forum post / removal / ban. I hope you aren't going to Discover and saying you tried to resolve the problem first, because you didn't. Forums are not the place for account service, account service personnel don't read or post on forums, account service issues are handled by them privately. You tried to get something from forum moderators they can't give you. Why not admit it, you made the forum post to vent and rant and rave, you always planned on doing the charge back no matter what.

    If you were really doing this in a conscientious way and trying to work with them you would have 1) seen what their "solution" is (I don't think there will be one, they are so screwed no matter what at this point) 2) if you weren't happy actually contact people who are responsible for account service 3) then charge back if not resolved.

    You got pissed off, ragequit on a forum, then charged back your credit card charge is what you have actually done no matter how else you try to describe it.

    Reading comprehension again is hard.

    Discover specifically has an option for "product or service did not meet my expectations".

    It didn't and neither does their service. Which is the option I checked.

    Now PWE can prove how it does meet quality expectations..

    I'll make sure and post the final resolution screenshot for you folks who think they won't chargeback PWE.

    Side bets anyone ?

    You'll win your chargeback for sure.

    What it will mean is that Cryptic / PWE won't ever accept that credit card / email again for future products (in most cases). However, if they get into the habit of making mistakes as severely as what happened w/ NWO.. that probably won't be that big of a deal for you, lol.

  • yangdudeyangdude Member UncommonPosts: 72
    Originally posted by sexypanda198
    This is exactly why i never give a penny for F2P game until least month after launch if ever. I even wait on P2P until few months after launch unless it's IP i'm huge fan like star wars or star trek. If you pay $200 for game in closed beta and find out it is trash then you have no one to blame but yourself for falling for it. Some wisdom here dont buy before a product is final.

    This is so true and my philosophy exactly.  I do find it interesting that the current state of NW has somehow turned into a f2p v p2p argument?  If it was a sub game, the only difference would be many more unhappy customers, because the exploit would still have occurred and the economy destroyed. 

    At this point in time, its either a f2p OR a p2p depending on your personal choice.  I have a level 40 rogue, some gold, my level gears, a companion, a mount, 20k AD and I haven't spent a cent. For me the game has given extreme value for money so far.

    But having said that, its taken what, 2 weeks to get to 40 playing very casually.  I welcome a total server wipe and would be more than happy to do it over again at this time.  A server wipe after a year or two would be a different story but at this time it would represent a minor hiccup and nothing else. 

    The foundry will save this game after the current issues are fixed (if they are fixed)

  • HellidolHellidol Member UncommonPosts: 476
    Originally posted by sexypanda198
    This is exactly why i never give a penny for F2P game until least month after launch if ever. I even wait on P2P until few months after launch unless it's IP i'm huge fan like star wars or star trek. If you pay $200 for game in closed beta and find out it is trash then you have no one to blame but yourself for falling for it. Some wisdom here dont buy before a product is final.

    To each his own, I paid my $200.00 and dont really regret it. I knew that this was a possibility but really didnt care...its only $200.00 to me that is not a lot to some i can understand. It is sad, PW's own greed is what caused this, charging $10.00 US for a 24 slot bag....sounds like they are getting what they deserve.

    image
  • mordicai052mordicai052 Member Posts: 15

    I am still really enjoying the game and have only bought the $59 founders pack (did surveys to get the additional 500 zen I needed for 2 extra character slots). I don't really care how this ends up, I'll still play.

     

    I do really hate the "Dude, this is OPEN BETA" defense. Its not a open beta, the game is launched. They aren't wiping the servers, the item shop is live, and people are buying and using zen. They call this a "open beta", so when stuff goes wrong they can say "Oh well, its still in beta" and then once the bugs are ironed out, they can announce a launch date and say they had a flawless launch.

  • GanksinatraGanksinatra Member UncommonPosts: 455

    <facepalm> This damned world these days. Have you guys ever heard of this thing called SELF RESPONSIBILITY? YOU chose to give money to a game that wasn't finished. YOU chose to have a conniption fit when things weren't exactly what you wanted. YOU decided to give the company only HALF A DAY to fix the problem before throwing a tantrum like a toddler and yanking your money. These were all things YOU did. Want to know what PWE did in all of this? Nothing. This dupe wasn't put out by them. It wasn't put there to screw the game on purpose. It was done by players. So your "product didn't meet expectations" schtick is stupidity squared, seeing as their product is A) still in an unfinished stage and B) your dissatisfaction with it has nothing to do with them, and the small part that does, you gave them 12 hours to fix. <clap> you win the Gaming Darwin award for the dumbest overreaction on the planet this year.

     

    Again, PS: PWE is a TERRIBLE company. One would think that before handing over $200 for access to an unfinished game, one would take a look at the company. A Blizzard game, sure. A Bioware game (pre-SWTOR)....sure. A PWE game? Cmon man. Therein lies the "SELF RESPONSIBILITY" part again.

  • yangdudeyangdude Member UncommonPosts: 72
    Originally posted by eggsnbakon

    My wife and I are very close to doing the same thing with AmEx. We've also got lawyers that we will contact if we have any issues with it.  If it gets to extreme I'll be starting a class action lawsuit against them but my experiences with the customer service wise to this point have not been bad so I don't really see it being a huge issue.

     

    You mustn't be in Australia then that's for sure.  No civil case would ever reap enough to compensate for the lawyers/time cost - not by a million miles. Or maybe you've been watching just a little too much Boston Legal........

  • InsaneDalekInsaneDalek Member Posts: 119
    Originally posted by Ganksinatra

    Dahkoht, you can keep spamming your utter stupidity of "didn't meet expectations", but your expectations are unrealistic at best. It's an OPEN BETA. That means there might be bugs and exploits not found yet. That SHOULD have been your expectation going in, but apparently you live in a world of gumdrops and unicorns crapping rainbows, where nothing is ever wrong with a game at launch, much less a BETA stage. I totally hope Discover bones you on this, because the utter stupidity of your expectations is like saying you'd like some "food" at a restaurant, and when they don't bring you the exact food you wanted, you scream and cry until you get the meal comped. You are the reason there aren't more quality games out right now......everyone is so busy making sure crap like this can't happen before even letting people touch it so people like you won't squirt out a litter of puppies when something goes wrong.

     

    PS: How stupid do you have to be to pay the price of a console to play in a Beta? Apparently as stupid to expect no bugs in a BETA. Guess I answered my own question there. I will agree with you on one thing.....they should not have allowed the users to use the AD/Zen until the official launch so this stuff wouldn't happen.

    If it's a beta, then why are they charging people for goods & services? If it's a beta, then why won't they wipe everything to reset the economy? After all, wipes are quite common in actual betas, both open and closed.

    Oh that's right. It's not a beta. It's a released game using 'beta' as a way to excuse rampant bugs & piss poor programming.

    Not to mention the complete devaluation of the OP's purchased goods due to their ineptitude, and (most likely) unsatisfactory resolution of the problem. Sorry, but if the goods & services I purchased were rendered completely and utterly worthless in a matter of hours, you can damn well bet I'd be asking for a refund too.

    You think the OP is the reason we have shit games? WRONG. It's because of people like YOU who just swallow whatever these companies shovel down your throat, then come back to the pot like Oliver Twist asking for more. 

    It's a sad day indeed when a family is too afraid of reprisals to publicly thank somebody for saving their lives.

  • HorusraHorusra Member EpicPosts: 4,411
    would probably not make enough money in the US either. 
  • GanksinatraGanksinatra Member UncommonPosts: 455
    Originally posted by mordicai052

    I am still really enjoying the game and have only bought the $59 founders pack (did surveys to get the additional 500 zen I needed for 2 extra character slots). I don't really care how this ends up, I'll still play.

     

    I do really hate the "Dude, this is OPEN BETA" defense. Its not a open beta, the game is launched. They aren't wiping the servers, the item shop is live, and people are buying and using zen. They call this a "open beta", so when stuff goes wrong they can say "Oh well, its still in beta" and then once the bugs are ironed out, they can announce a launch date and say they had a flawless launch.

    Did they or did they not say this was in open beta? It matters not what features are working, that they planned no wipes, etc.. The OFFICIAL word about this game is that it is in OPEN BETA. That's like going to see a sneak peek of a movie, paying money to see it, then screaming at the top of your lungs when you come back the next day with friends and they tell you the release date is actually in a week on Friday. You were made WELL AWARE of its status, you just ignored it.

  • HorusraHorusra Member EpicPosts: 4,411
    Originally posted by InsaneDalek
    Originally posted by Ganksinatra

    Dahkoht, you can keep spamming your utter stupidity of "didn't meet expectations", but your expectations are unrealistic at best. It's an OPEN BETA. That means there might be bugs and exploits not found yet. That SHOULD have been your expectation going in, but apparently you live in a world of gumdrops and unicorns crapping rainbows, where nothing is ever wrong with a game at launch, much less a BETA stage. I totally hope Discover bones you on this, because the utter stupidity of your expectations is like saying you'd like some "food" at a restaurant, and when they don't bring you the exact food you wanted, you scream and cry until you get the meal comped. You are the reason there aren't more quality games out right now......everyone is so busy making sure crap like this can't happen before even letting people touch it so people like you won't squirt out a litter of puppies when something goes wrong.

     

    PS: How stupid do you have to be to pay the price of a console to play in a Beta? Apparently as stupid to expect no bugs in a BETA. Guess I answered my own question there. I will agree with you on one thing.....they should not have allowed the users to use the AD/Zen until the official launch so this stuff wouldn't happen.

    If it's a beta, then why are they charging people for goods & services? If it's a beta, then why won't they wipe everything to reset the economy? After all, wipes are quite common in actual betas, both open and closed.

    Oh that's right. It's not a beta. It's a released game using 'beta' as a way to excuse rampant bugs & piss poor programming.

    Not to mention the complete devaluation of the OP's purchased goods due to their ineptitude, and (most likely) unsatisfactory resolution of the problem. Sorry, but if the goods & services I purchased were rendered completely and utterly worthless in a matter of hours, you can damn well bet I'd be asking for a refund too.

    You think the OP is the reason we have shit games? WRONG. It's because of people like YOU who just swallow whatever these companies shovel down your throat, then come back to the pot like Oliver Twist asking for more. 

    I suggest you never play the stock market.

  • GanksinatraGanksinatra Member UncommonPosts: 455

    Nah bro, I'm smart enough not to pre-order or buy "lifetime/founders" packs anymore for just this reason. Some people aren't that smart anymore. I wait for games to be played, and for the most part, read only user reviews, as media out there these days seems all to happy to give high scores to undeserving games for a check.

     

    This ALL goes back to how stupid someone has to be to hand over $200 for a game that isn't even technically out yet.

  • HorusraHorusra Member EpicPosts: 4,411
    Originally posted by Ganksinatra

    Nah bro, I'm smart enough not to pre-order or buy "lifetime/founders" packs anymore for just this reason. Some people aren't that smart anymore. I wait for games to be played, and for the most part, read only user reviews, as media out there these days seems all to happy to give high scores to undeserving games for a check.

     

    This ALL goes back to how stupid someone has to be to hand over $200 for a game that isn't even technically out yet.

    P.T. Barnum...enuff said.

  • GanksinatraGanksinatra Member UncommonPosts: 455
    Originally posted by Horusra
    Originally posted by InsaneDalek
    Originally posted by Ganksinatra

    Dahkoht, you can keep spamming your utter stupidity of "didn't meet expectations", but your expectations are unrealistic at best. It's an OPEN BETA. That means there might be bugs and exploits not found yet. That SHOULD have been your expectation going in, but apparently you live in a world of gumdrops and unicorns crapping rainbows, where nothing is ever wrong with a game at launch, much less a BETA stage. I totally hope Discover bones you on this, because the utter stupidity of your expectations is like saying you'd like some "food" at a restaurant, and when they don't bring you the exact food you wanted, you scream and cry until you get the meal comped. You are the reason there aren't more quality games out right now......everyone is so busy making sure crap like this can't happen before even letting people touch it so people like you won't squirt out a litter of puppies when something goes wrong.

     

    PS: How stupid do you have to be to pay the price of a console to play in a Beta? Apparently as stupid to expect no bugs in a BETA. Guess I answered my own question there. I will agree with you on one thing.....they should not have allowed the users to use the AD/Zen until the official launch so this stuff wouldn't happen.

    If it's a beta, then why are they charging people for goods & services? If it's a beta, then why won't they wipe everything to reset the economy? After all, wipes are quite common in actual betas, both open and closed.

    Oh that's right. It's not a beta. It's a released game using 'beta' as a way to excuse rampant bugs & piss poor programming.

    Not to mention the complete devaluation of the OP's purchased goods due to their ineptitude, and (most likely) unsatisfactory resolution of the problem. Sorry, but if the goods & services I purchased were rendered completely and utterly worthless in a matter of hours, you can damn well bet I'd be asking for a refund too.

    You think the OP is the reason we have shit games? WRONG. It's because of people like YOU who just swallow whatever these companies shovel down your throat, then come back to the pot like Oliver Twist asking for more. 

    I suggest you never play the stock market.

    LOL no kidding. These are the same people who get butthurt about only getting $15 for a game they bought 3 years ago in trade in. Yeah, it's not worth $60 anymore. It's called capitalism. You should look it up.

  • mordicai052mordicai052 Member Posts: 15
    Originally posted by Ganksinatra
    Originally posted by mordicai052

    I am still really enjoying the game and have only bought the $59 founders pack (did surveys to get the additional 500 zen I needed for 2 extra character slots). I don't really care how this ends up, I'll still play.

     

    I do really hate the "Dude, this is OPEN BETA" defense. Its not a open beta, the game is launched. They aren't wiping the servers, the item shop is live, and people are buying and using zen. They call this a "open beta", so when stuff goes wrong they can say "Oh well, its still in beta" and then once the bugs are ironed out, they can announce a launch date and say they had a flawless launch.

    Did they or did they not say this was in open beta? It matters not what features are working, that they planned no wipes, etc.. The OFFICIAL word about this game is that it is in OPEN BETA. That's like going to see a sneak peek of a movie, paying money to see it, then screaming at the top of your lungs when you come back the next day with friends and they tell you the release date is actually in a week on Friday. You were made WELL AWARE of its status, you just ignored it.

    Settle down big fella. As I said I enjoy the game, have no problems with it so far and will play no matter what comes up the downtime, but no matter how much you scream at me in a red font in caps, its not a open beta no matter what the official word is (read Bill's column this week. Even this site agrees with me).

    You don't like my opinion, cool, but read what I am saying before you ForumStar it up.

  • Shadowguy64Shadowguy64 Member Posts: 848
    Is it realistic to hope for permanent  IP bans for the guilty of all PW games?
  • GanksinatraGanksinatra Member UncommonPosts: 455
    You said you didn't like the "Dude, it's open beta 'excuse'".....but it's NOT an excuse. See, excuses are usually pulled out of ones rectum on the fly when the truth might damage their agenda. They didn't say "We're launching the game", then when this crap happened said "Um.....it's open beta.....yeah that's it!".......they said "It's open beta, and barring any catastrophic coding, there will be no roll backs". They say the no roll backs thing to get people to play as much as possible, to find bugs like these. If you're told "Yeah, you can play, but at the end of X amount of time, we're going to delete the character you spent so much time on", the ONLY places that get saturated and really tested are the first 10-15 levels. Everything else goes untested for the most part, and then you find game breaking bugs at endgame that cost them dearly, as they won't be found until after the initial launch. You say excuse, I say you were told and are being willfully obtuse about it so you can make a complaint (not you per se, but the OP).
  • GanksinatraGanksinatra Member UncommonPosts: 455
    Originally posted by Shadowguy64
    Is it realistic to hope for permanent  IP bans for the guilty of all PW games?

    One can only hope. I know a lot of games do this now, and are starting to share cheater lists with other companies.

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