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For those who want a refund
Jackdog
Member UncommonPosts: 6,321
It seems as if AD is deleting refund topics as fast as they are being made over on the main boards so here is what you should do. Since they made the statement that you can get a refund as long as you have not logged into your pioneer account.
Just call the 1-800 number on the credit card statement and challenge the charges.
This is a public service announcement.
I miss DAoC
Comments
i doubt it would be hard at all. when you pre-order you are paying for DnL, not SOG.
they say after you log into your SOG account you cannot get a refund. dont make sense considering your not logging into DnL (which you paid for) but SOG.
so you really have not received the product you paid for at all. wont be for another few months. you would still be able to cancel and get your money back the day before DnL is released.
Head Joint SoundCloud Page
https://soundcloud.com/headjointambient1
Yes. Very easy to do. Cancel through Click and Buy. They will refund you if you want one. There is nothing difficult about it. Jack is correct only if you receive any hassle from Click and Buy which I sincerely doubt as they are governed by the same financial regulations and laws as the CC companies, in Europe anyway. If you do for some strange reason encounter problems with Click and Buy then a charge back can be claimed.
Jack why do you keep bringing this up? I've been through this with you more times than I care to remember now. Click and Buy are *bound by law* and must refund if the product is *not delivered*, *is delayed beyond a reasonable time* or is *not as described*. It really is that simple! Anyone who purchased a pre-order and now wishes a refund can get one anytime unless they use the key in *DnL full* come its release in April. If it isn't released in April they are covered. If it's delayed again come April they are covered. It it fails to contain the features claimed by Farlan/NPC/AD they are again covered for a refund.
It is no different in law than buying the the Lineage 2, EQ2 or WoW pre-order and receiving the nice little pre-order boxes with the incentives prior to full product launch. Again had any of these games failed to show at all, had been substantially delayed or had failed to contain the content they claimed then a refund would have been obtainable under consumer law. The Dark and Light pre-order is *no different* in this respect.
There was a killing to be made on eBay too I believe. Some folks Christmas expenses have been fully covered I'd imagine, courtesy of Farlan. Wasn't that nice of them?
“Hustlers of the world, there is one mark you cannot beat: the mark inside.”
― William S. Burroughs
Actually, the Click&Buy that I used is a US domain, and located in New York.
A simple trace with VisualRoute showed that.
So no one in the US should have any trouble getting a refund as long as they do not log into SoG.
However, the Pioneer account is not limited to DnL release. Since you are getting bonuses in SoG, specifically a flying mount (dragon), guaranteed spot in SoG, and early play in SoG before the 10k free acounts, they would have standing to not refund your money if you log.
Faithless is he that says farewell when the road darkens.
J. R. R. Tolkien
Well first off, isn't this the way anyone with any common sense would do it anyhow?
I mean if you REALLY wanted your money back cuz you are pissed at DnL or think you got robbed or whatever... why would you ever try getting a refund by spamming the forums with "I wanna refund!"
I truly think most people know what to do should they truly want their money back. People, for the most part, are only spamming such refund crap on the DnL forums to try and get attention or to show that they are frustrated as hell, but prolly still wanna play the game as much as any the other hardcore fans on the forums.
But still, good advice. Dark and Light can say no refunds now all it wants too. They cannot however control customer chargebacks. And if they are not VERY careful with this release and how they start giving their customers much desired/needed information, I think that they will be getting a LOT of chargebacks in the coming days. People that are dis-satisfied can think of a million other things to spend $60 on I'm sure then the headaches and delays and constant rewordings and schedule changes.
Along with this, I will say for DnL, that I hope for their sakes they havent spent the whole $500,000+ they made on pre-orders. Cuz I think a LOT of that will be coming back.
- Zaxx
LOL I have to agree with you.
I will add, after This SOE mess I don't think people are going to start taking crap of a different company. Its not good for AD to start to get a bad rep now, or its going to find all of its SWG reffugees going to a nother place.
the poster formerly known as melangel :P
aHahaha this gets better and better..
Exactly. Most such threads are done to stir the community and whine, therefore are rightfully deleted.
Those with actual concern to cancel their pre-order are being redirected from the AD team to customerservice@darkandlight.net , which should have been the first place to contant anyway, not a public forum hoping that a moderator (with no authority on the billing department) to notice your thread.
Currently playing:
* City of Heroes: Deggial, Assault Rifle/Devices Blaster. Server: Defiant.
* City of Villains: Snakeroot, Plant/Thorns Dominator. Server: Defiant.
Three points
I did not pre order so I am not whining. Momma dog did not raise her pup to spend money on other peoples promises unless they had a good track record of delivering on said promises.
Nor am I trying to stir the community as such because I am not advocating that anyone get a refund, that is their decision. However if they want one and are not getting any satisfaction through Click and Buy. This is a alternative.
Third and most important point . I witnessed a thread appear yesterday on the official site where the OP had tried unsuccessfully to get a refund through Click and buy and was being 'stonewalled' by them. There were about three other posts made on this thread with one guy suggesting that he Ebay the account, another person was having the same problem, one had been double billed. Before I got a chance to type in what i suggested above the thread was deleted by AD. That is why I posted this here.
I miss DAoC
Shudn't of wasted your money on a product you know nothing about!
Isn't the company french?
---------------------------------------------
Don't click here...no2
Whine, whine, whine - nag, nag, nag... is that all u guys can do all day? Man Im so tired of hearing all that same crap over and over again.
I have one of the pioneer accts and have no intention at all cancelling it. Why the hell should I? I havent even tried it yet and neither have you. All these accusations I see on these boards are born in some poor idiots brain after he didnt get a pioneerkey, or possibly someone who has a personal grudge against some of the companys employee/s.
You know noone is forcing you to play this game - as a matter of fact I think everyone could benefit from you guys (the negative ones) NOT playing the game. I heard there are lots and lots of other games out there - why dont you play some of those - WoW for instance =p (let us know how GOOD you find that game to be, there seem to be so many playing it - I think you'd fit right in).
Also, as I said - noone has played this game yet (cept for some betatesters of course, of wich Im sure none of you are part of) so all you are basing this mad rant on is hearsay and scetchy info.
Sure the company is tightlipped about their game - they dont want to spoil it in advance by releasing to much info. And I agree totally that they are a small, new company with perhaps not as much money as the bigger companys (but I bet they have more innovation).
Anyway - tomorrow morning I will be enjoying SoG and these boards will be nothing but a bad memory. And should I have to wait yet another few days for the game I wont complain - afterall its FREE OF CHARGE.
- J
First of all, I was not referring to you, I was referring to those who create threads in the official boards asking for a refund, instead of contacting the Customer Support like they should have. It serves no purpose complaining for a refund in the forums, but to stir up trouble.
Secondly, the correct way to get a refund is first contact the Dark and Light's Customer Support department and ask for a refund, instead of blocking the transaction.
Currently playing:
* City of Heroes: Deggial, Assault Rifle/Devices Blaster. Server: Defiant.
* City of Villains: Snakeroot, Plant/Thorns Dominator. Server: Defiant.
I miss DAoC
did you know that they double billed over 1,000 orders?
thats about ohhhhhhhhhh an extra what? $60,000
BOOYAAAAAAAAAAAA NIGGA'S
What a company may say and what your statutory rights are in consumer law are very often two different things entirely. That is why consumer laws exist in the first place
.
If every company spoke the truth as to your rights in law there would be no county court cases nor would there be a need for large government departments like the Trading Standards and Consumer Protection depts.
Do you beleive that because a company or corporation says something, that makes is so? Many contracts, agreements, terms and conditions, EULAs etc. are in fact not legal if challenged in court. Companies know this. They also know that the vast majority of people do not know their rights or are unprepared to challenge. Know your rights, do not just accept what a business tells you!
“Hustlers of the world, there is one mark you cannot beat: the mark inside.”
― William S. Burroughs
If this is the case the a chargeback would do it. Was the person getting stonewalled by Click and Buy in the US or Europe? I am unfamiliar with US consumer law but I'd be sursprised that Click and Buy in the UK would even try this as I would have the UK Trading Standards office chewing their arses off.
I know however that Paypal were forced to have different terms and conditions in the UK than in the US as UK consumer and financial services laws are, apparently, far tighter than in the US. It also seems many folks are sadly unaware of their statutory rights and simply beleive what a company tells them
.
“Hustlers of the world, there is one mark you cannot beat: the mark inside.”
― William S. Burroughs
I miss DAoC
Ah it was AD/NP3. This I can see. I doubt they will be keen to hand out the refunds until the squeeze is put on them to do so.
“Hustlers of the world, there is one mark you cannot beat: the mark inside.”
― William S. Burroughs
-Umm not only do the rules say your wrong, but your also a ...
Why would anyone want to refund their key for 60 bucks when they can sell it on Ebay for at least twice as much??
/boggle
Yeah because it makes alot of sense to go about getting a refund. The extreme way first. Before trying anything else. Then complaining about high interest rates on your card. Doing a Charge Back should always be done as the last option. Not the first. Also charge backs are the reason why by end of next year. Most pre-orders will require you to pay the full amount upfront. As opposed to 10 to 15% down like usual.
In War - Victory.
In Peace - Vigilance.
In Death - Sacrifice.
I can't be arsed to buy or sell anything on ebay. Twice I've bought something online from a retailer, had difficulty getting a refund and sorted it out with my bank. It's easier and I'm not a greedy girl.