Agreed, I thought it was weird too. The only possible explanation would be IP related--we're on the same network, possible that a mix-up of some kind occurred. I don't know, but you're absolutely right that it's highly unlikely. We were logged in at the same time on the same network, although on two separate systems. It's fishy, for sure.
About to clock up 3 hours on this hold lol. I pretty much have the sequence of "on hold' events memorized now.
Let's put it this way. Putting aside the most likely cause for this scenario is that you were accidentially logged into your brother's account at the time of registration, If there is any truth to what you are saying and the issue is on SE's end and not yours, don't you think you should consider your self one lucky SOB?
But if this is related you user error and/or your IP/Firewall/system Cache, or even your own ISP. Is it still valid to come here and bash the game?
SE NA customer service isn't the greatest. I also experience the EU code and couldn't get rid of it by entering my 18 digit like many have been able to.
So instead of waiting for support to fix the issue (which I know won't be until after release). I took matters into my own hands and looked for trades. Many EU players got NA codes, so there has been a bit of code trading. Which, to me, is the fastest way to resolve the issue.
Edit: Never mind me, read OP wrong... Sorry to hear, SE NA CS is a nightmare
Yeah, exactly. I fully understand that and that's why I made two separate purchases.
I was logged into my account on my computer, and my brother on his across the room. He registered his, I registered mine. Somehow, my key was applied to his. He got two emails saying "thanks for registering" and two early access codes sent to his email, although the one I input had my name on it (and my account has a separate email, to which I got nothing sent to).
Looking at our accounts, he has one product of FFXIV showing registered 21/8/13 (when we registered), and his beta registration back in April. My account shows no registries whatsoever.
Does that help clarify the doubt?
Trust me, I want to play come 2am when early access goes live. I've been in since early P2 beta and thoroughly enjoyed my experience in Eorzea. So, again, I'm hoping this gets sorted out well and I get in. I'm not making a troll thread just to stir up unfounded hate, lol.
Currently 41 in chat queue (been about an hour, could be worse), and don't know the phone status, but been on hold for about 2.5 hours.
So you are saying that the code you activated on your account got applied to your brothers account even tho the infos and emails are different on the accounts?
Thats rather lucky isn't it?
I mean if what you are saying is true than that means that your code got randomly added so some account and that account just so happened to be your brothers account?
After all if both accounts have no relation to each other than why would your code get added to your brothers account it could also have been my account or my wifes or well any other account really.....but it just so happened to be your brothers account?
I am sure that SE has some problems but in your case i wonder if the problem wasn't on your end after all the chances that your code randomly would be applied to your brothers account are rather slim is it not?
Unless they both used the same credit card which may have screwed things up and his brother probably finished ordering first and then the system noticed the Card # registered with that email and then OP finished his order soon after and the system just screwed up if you haven't noticed the games site has been undergoing a ton of maintenance lately.
SE NA customer service isn't the greatest. I also experience the EU code and couldn't get rid of it by entering my 18 digit like many have been able to.
So instead of waiting for support to fix the issue (which I know won't be until after release). I took matters into my own hands and looked for trades. Many EU players got NA codes, so there has been a bit of code trading. Which, to me, is the fastest way to resolve the issue.
So its "I'm one of the few having problems so as such, EVERYONE shouldn't be allowed into Early access because of me." Is that the message you are giving, because its quite selfish to say the least. I can see if its a major issue sure, but its just you, and the entire world doesnt' stop for YOU, for an issue that theres a possibility its on YOUR END that things are wrong.
I do feel how codes were handled wasn't the best, yes, but a good majority have seemed to have plenty of success with things, and the whole world won't stop because YOU are having problems.
Yep, we used the same card. He's 14, I'm 24 haha. That could have possibly flagged it too I guess.
But yeah I suppose I could consider myself lucky that it went to him and not someone random. I did log into my own account prior to inputting the key, so I doubt it was user error on my part.
I wouldn't call my post bashing the game at all. I bought it after all, didn't I? Haha. It's more of a hey, these issues are happening, it's happening to me and it sucks, and hopefully support can pull through. Again, nowhere did I say this game sucks/I hate it/don't play it. Just, my experience so far.
Puru, where in the WORLD did you get that I said no one at all should have early access? LOL. Clearly a misunderstanding. I'm just saying I got problems, some other people got problems, and support isn't helping, although they are busy. Sheesh, rough crowd these days.
Yeah, exactly. I fully understand that and that's why I made two separate purchases.
I was logged into my account on my computer, and my brother on his across the room. He registered his, I registered mine. Somehow, my key was applied to his. He got two emails saying "thanks for registering" and two early access codes sent to his email, although the one I input had my name on it (and my account has a separate email, to which I got nothing sent to).
Looking at our accounts, he has one product of FFXIV showing registered 21/8/13 (when we registered), and his beta registration back in April. My account shows no registries whatsoever.
Does that help clarify the doubt?
Trust me, I want to play come 2am when early access goes live. I've been in since early P2 beta and thoroughly enjoyed my experience in Eorzea. So, again, I'm hoping this gets sorted out well and I get in. I'm not making a troll thread just to stir up unfounded hate, lol.
Currently 41 in chat queue (been about an hour, could be worse), and don't know the phone status, but been on hold for about 2.5 hours.
So you are saying that the code you activated on your account got applied to your brothers account even tho the infos and emails are different on the accounts?
Thats rather lucky isn't it?
I mean if what you are saying is true than that means that your code got randomly added so some account and that account just so happened to be your brothers account?
After all if both accounts have no relation to each other than why would your code get added to your brothers account it could also have been my account or my wifes or well any other account really.....but it just so happened to be your brothers account?
I am sure that SE has some problems but in your case i wonder if the problem wasn't on your end after all the chances that your code randomly would be applied to your brothers account are rather slim is it not?
Unless they both used the same credit which may have screwed things up and his brother probably finished ordering first and then the system noticed the Card # registered with that email and then OP finished his order soon after and the system just screwed up if you haven't noticed the games site has been undergoing a ton of maintenance lately.
I suppose that could be possible?
I think its rather unlikely but i guess it could have happened.(you think that the chances of that actually being the case are bigger than his code randomly getting assigned to his brothers account?)
Yep, we used the same card. He's 14, I'm 24 haha. That could have possibly flagged it too I guess.
But yeah I suppose I could consider myself lucky that it went to him and not someone random. I did log into my own account prior to inputting the key, so I doubt it was user error on my part.
I wouldn't call my post bashing the game at all. I bought it after all, didn't I? Haha. It's more of a hey, these issues are happening, it's happening to me and it sucks, and hopefully support can pull through. Again, nowhere did I say this game sucks/I hate it/don't play it. Just, my experience so far.
Puru, where in the WORLD did you get that I said no one at all should have early access? LOL. Clearly a misunderstanding. I'm just saying I got problems, some other people got problems, and support isn't helping, although they are busy. Sheesh, rough crowd these days.
Maybe its a stupid question but did you check with your CC company that both transactions went trough?
After all you say that there is only 1 registered product on your brothers account.
So you are saying that the code you activated on your account got applied to your brothers account even tho the infos and emails are different on the accounts?
Thats rather lucky isn't it?
I mean if what you are saying is true than that means that your code got randomly added so some account and that account just so happened to be your brothers account?
After all if both accounts have no relation to each other than why would your code get added to your brothers account it could also have been my account or my wifes or well any other account really.....but it just so happened to be your brothers account?
I am sure that SE has some problems but in your case i wonder if the problem wasn't on your end after all the chances that your code randomly would be applied to your brothers account are rather slim is it not?
Unless they both used the same credit which may have screwed things up and his brother probably finished ordering first and then the system noticed the Card # registered with that email and then OP finished his order soon after and the system just screwed up if you haven't noticed the games site has been undergoing a ton of maintenance lately.
I suppose that could be possible?
I think its rather unlikely but i guess it could have happened.(you think that the chances of that actually being the case are bigger than his code randomly getting assigned to his brothers account?)
Well yeah definitely that at least gives a plausible explanation both payments had a factor connecting to them and who knows how overloaded Square's systems are right now combined with what I already mentioned about the site having been under a lot of maintenance lately. That sounds far more likely then a totally random person getting his email and it just happened to be his brother. Only possible reason I could think of, same credit card combined with the fact they probably both have the same last name sounds very likely the system could have screwed up, even more so seeing they both made their purchases within minutes of each other.
So you are saying that the code you activated on your account got applied to your brothers account even tho the infos and emails are different on the accounts?
Thats rather lucky isn't it?
I mean if what you are saying is true than that means that your code got randomly added so some account and that account just so happened to be your brothers account?
After all if both accounts have no relation to each other than why would your code get added to your brothers account it could also have been my account or my wifes or well any other account really.....but it just so happened to be your brothers account?
I am sure that SE has some problems but in your case i wonder if the problem wasn't on your end after all the chances that your code randomly would be applied to your brothers account are rather slim is it not?
Unless they both used the same credit which may have screwed things up and his brother probably finished ordering first and then the system noticed the Card # registered with that email and then OP finished his order soon after and the system just screwed up if you haven't noticed the games site has been undergoing a ton of maintenance lately.
I suppose that could be possible?
I think its rather unlikely but i guess it could have happened.(you think that the chances of that actually being the case are bigger than his code randomly getting assigned to his brothers account?)
Well yeah definitely that at least gives a plausible explanation both payments had a factor connecting to them and who knows how overloaded Square's systems are right now combined with what I already mentioned about the site having been under a lot of maintenance lately. That sounds far more likely then a totally random person getting his email and it just happened to be his brother. Only possible reason I could think of, same credit card combined with the fact they probably both have the same last name sounds very likely the system could have screwed up, even more so seeing they both made their purchases within minutes of each other.
I guess you could be right it would make sense at least.
Actually we have differing last names (mom remarried and had him, I kept my last name), but the cc info would be mine on both accounts and transactions. And yep, I checked my account both transactions went through. 3.5 hrs on hold, SE Suppoet just updated their on site estimated wait time to 1.5 hrs. Lmao, right... Anywho it sounds like we have a plausible explanation for why it may have occurred and we'll see what SE says whenever they get to me.
Originally posted by archangelptx Actually we have differing last names (mom remarried and had him, I kept my last name), but the cc info would be mine on both accounts and transactions. And yep, I checked my account both transactions went through. 3.5 hrs on hold, SE Suppoet just updated their on site estimated wait time to 1.5 hrs. Lmao, right... Anywho it sounds like we have a plausible explanation for why it may have occurred and we'll see what SE says whenever they get to me.
Good luck!
Their accounts system really is atrocious. It's a terrible mix of over-security, combined with coding that allows for zero flexibility on their end. I'm sure it will get resolved, though. Just requires some patience.
Originally posted by archangelptx Actually we have differing last names (mom remarried and had him, I kept my last name), but the cc info would be mine on both accounts and transactions. And yep, I checked my account both transactions went through. 3.5 hrs on hold, SE Suppoet just updated their on site estimated wait time to 1.5 hrs. Lmao, right... Anywho it sounds like we have a plausible explanation for why it may have occurred and we'll see what SE says whenever they get to me.
Well glad you got proof both purchases went through. All I can say is good luck, you still have 12hrs until Early Access. Customer service couldn't possibly take that long? LMAO
After 4 hours and 10 minutes on hold, Kevin from NA Support (at the 310 number in Inglewood, CA, local to me) finally picked up, said they're having an extremely busy day (as expected). He checked both accounts after verifying them, and said it's all good. The account I was checking is like a members/rewards one, so not to worry about what shows up there, and to only worry about what shows up as a "Service" on the Square Enix Master Account system.
He also pointed out that the preorder code given from the purchase is more of like an access key to issue the second "early access" code. The SECOND code is the one that carries with it the account for both early access, actual game registered on the account, and the pre-order items (for either CE or regular, whichever you purchased). So even if somehow the first code got "associated" with my brother's email / Square Enix ID, it's not a big deal. Luckily it was his so I was still able to get the important key from him once the email turned up.
He did see a Windows key on both accounts since each account applied exactly one of the "early access" (2nd) codes issued, and said I should have no problems logging in or anything. Phew!
While it did take me quite a long time to get to them, Kevin was extremely helpful and patient with the issue, sorting it out extremely quickly (we were off the phone in about 5 minutes or so, most of which was just verifying all the info on both accounts).
Issue solved on my end, and it sounds like they're working as hard as they can to sort out all the other issues (accounts not showing registration, new keys showing up as invalid ones, and EU codes being issued to NA players).
So, at the end of it, I'm more satisfied than I expected I'd be. I'm used to getting the run around and having to make multiple calls about these kinds of things, so A+ out to SE on this one. I'll be seeing everyone on when early access hits--provided we don't have too many server outages, timeouts, or other common first opening rush issues.
NOTE: For anyone else having problems, be sure to submit a ticket BEFORE calling SE for support. They're quite strict that something be logged in their ticket system prior to seeking phone support. If you have the ticket in and provide it (it's the first thing they ask you for), things will go much smoother, and you won't have to call back later and wait again.
No problems thus far yet and I ordered mine from amazon also . Maybe its operator error . Maybe lack of following instructions , which most people were jumping the gun and trying to put in there codes before the proper emails and such . Yes a lot of the codes have been problematic but that doesn't mean the people that pre- ordered and purchased the game shouldn't get there early access.
Yeah, I wasn't the guy who suggested early access be cancelled, that was the guy after me. I agree issues should be sorted out, but not that we should cancel EA just because I personally had an issue, lol.
I spent 2 hours in support chat queue, and when I got down to 1st in queue they canceled me. Im thinking they saw "wrong region code" and just didnt want to deal with it.
Originally posted by svann I spent 2 hours in support chat queue, and when I got down to 1st in queue they canceled me. Im thinking they saw "wrong region code" and just didnt want to deal with it.
File your ticket then check your PM. If you're NA, I sent you a number you can call, although it will probably be a while on hold like I did.
Originally posted by svann I spent 2 hours in support chat queue, and when I got down to 1st in queue they canceled me. Im thinking they saw "wrong region code" and just didnt want to deal with it.
I waited about 2 hours as well, got to 1 then status was changed to cancelled not agents were available or some nonsense.
I can't hold a cell connection long enough for their phone lines, i'll have to try Monday early morning if I don't hear back from their email support. Unless they decide to forgo their mon-frid 9-5 bullshit hours for launch.
Yeah, try early (9am is when they open if you can be in que the minute of) or so.
Are you calling the 310 NA number? If not, let me know and I can PM the one I used to you. You already have your ticket so you should be set.
I imagine Monday will be less busy too since the major brunt of the traffic should be today/tomorrow/Sunday.
I think they're going 9-6 now also, if that extra hour helps. I was lucky my boss didn't mind me being on hold with an earbud in for those 4 hours as long as I was still productive (I was at work and they finally picked up when I was on lunch).
Originally posted by Aori Ya I tried early morning hours couple days ago and it took 45 minutes. Hopefully they'll have weekend hours for the first couple weeks otherwise its going to suck.
Comments
Let's put it this way. Putting aside the most likely cause for this scenario is that you were accidentially logged into your brother's account at the time of registration, If there is any truth to what you are saying and the issue is on SE's end and not yours, don't you think you should consider your self one lucky SOB?
But if this is related you user error and/or your IP/Firewall/system Cache, or even your own ISP. Is it still valid to come here and bash the game?
SE NA customer service isn't the greatest. I also experience the EU code and couldn't get rid of it by entering my 18 digit like many have been able to.
So instead of waiting for support to fix the issue (which I know won't be until after release). I took matters into my own hands and looked for trades. Many EU players got NA codes, so there has been a bit of code trading. Which, to me, is the fastest way to resolve the issue.
Edit: Never mind me, read OP wrong... Sorry to hear, SE NA CS is a nightmare
Unless they both used the same credit card which may have screwed things up and his brother probably finished ordering first and then the system noticed the Card # registered with that email and then OP finished his order soon after and the system just screwed up if you haven't noticed the games site has been undergoing a ton of maintenance lately.
If by difficult, you mean no issues at all - yep, I'm right there with you.
It seems like they are having more problems with the legacy players as opposed to the new ones.
But also very risky.
So its "I'm one of the few having problems so as such, EVERYONE shouldn't be allowed into Early access because of me." Is that the message you are giving, because its quite selfish to say the least. I can see if its a major issue sure, but its just you, and the entire world doesnt' stop for YOU, for an issue that theres a possibility its on YOUR END that things are wrong.
I do feel how codes were handled wasn't the best, yes, but a good majority have seemed to have plenty of success with things, and the whole world won't stop because YOU are having problems.
Yep, we used the same card. He's 14, I'm 24 haha. That could have possibly flagged it too I guess.
But yeah I suppose I could consider myself lucky that it went to him and not someone random. I did log into my own account prior to inputting the key, so I doubt it was user error on my part.
I wouldn't call my post bashing the game at all. I bought it after all, didn't I? Haha. It's more of a hey, these issues are happening, it's happening to me and it sucks, and hopefully support can pull through. Again, nowhere did I say this game sucks/I hate it/don't play it. Just, my experience so far.
Puru, where in the WORLD did you get that I said no one at all should have early access? LOL. Clearly a misunderstanding. I'm just saying I got problems, some other people got problems, and support isn't helping, although they are busy. Sheesh, rough crowd these days.
I suppose that could be possible?
I think its rather unlikely but i guess it could have happened.(you think that the chances of that actually being the case are bigger than his code randomly getting assigned to his brothers account?)
Maybe its a stupid question but did you check with your CC company that both transactions went trough?
After all you say that there is only 1 registered product on your brothers account.
Well yeah definitely that at least gives a plausible explanation both payments had a factor connecting to them and who knows how overloaded Square's systems are right now combined with what I already mentioned about the site having been under a lot of maintenance lately. That sounds far more likely then a totally random person getting his email and it just happened to be his brother. Only possible reason I could think of, same credit card combined with the fact they probably both have the same last name sounds very likely the system could have screwed up, even more so seeing they both made their purchases within minutes of each other.
I guess you could be right it would make sense at least.
Good luck!
Their accounts system really is atrocious. It's a terrible mix of over-security, combined with coding that allows for zero flexibility on their end. I'm sure it will get resolved, though. Just requires some patience.
Well glad you got proof both purchases went through. All I can say is good luck, you still have 12hrs until Early Access. Customer service couldn't possibly take that long? LMAO
Thanks for the positive wishes. Good news!
After 4 hours and 10 minutes on hold, Kevin from NA Support (at the 310 number in Inglewood, CA, local to me) finally picked up, said they're having an extremely busy day (as expected). He checked both accounts after verifying them, and said it's all good. The account I was checking is like a members/rewards one, so not to worry about what shows up there, and to only worry about what shows up as a "Service" on the Square Enix Master Account system.
He also pointed out that the preorder code given from the purchase is more of like an access key to issue the second "early access" code. The SECOND code is the one that carries with it the account for both early access, actual game registered on the account, and the pre-order items (for either CE or regular, whichever you purchased). So even if somehow the first code got "associated" with my brother's email / Square Enix ID, it's not a big deal. Luckily it was his so I was still able to get the important key from him once the email turned up.
He did see a Windows key on both accounts since each account applied exactly one of the "early access" (2nd) codes issued, and said I should have no problems logging in or anything. Phew!
While it did take me quite a long time to get to them, Kevin was extremely helpful and patient with the issue, sorting it out extremely quickly (we were off the phone in about 5 minutes or so, most of which was just verifying all the info on both accounts).
Issue solved on my end, and it sounds like they're working as hard as they can to sort out all the other issues (accounts not showing registration, new keys showing up as invalid ones, and EU codes being issued to NA players).
So, at the end of it, I'm more satisfied than I expected I'd be. I'm used to getting the run around and having to make multiple calls about these kinds of things, so A+ out to SE on this one. I'll be seeing everyone on when early access hits--provided we don't have too many server outages, timeouts, or other common first opening rush issues.
NOTE: For anyone else having problems, be sure to submit a ticket BEFORE calling SE for support. They're quite strict that something be logged in their ticket system prior to seeking phone support. If you have the ticket in and provide it (it's the first thing they ask you for), things will go much smoother, and you won't have to call back later and wait again.
File your ticket then check your PM. If you're NA, I sent you a number you can call, although it will probably be a while on hold like I did.
Yeah, try early (9am is when they open if you can be in que the minute of) or so.
Are you calling the 310 NA number? If not, let me know and I can PM the one I used to you. You already have your ticket so you should be set.
I imagine Monday will be less busy too since the major brunt of the traffic should be today/tomorrow/Sunday.
I think they're going 9-6 now also, if that extra hour helps. I was lucky my boss didn't mind me being on hold with an earbud in for those 4 hours as long as I was still productive (I was at work and they finally picked up when I was on lunch).
Keep trying man, you'll get it eventually.