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Isn't this exactly what happened to WoW?

13

Comments

  • NadiaNadia Member UncommonPosts: 11,798
    Originally posted by Distopia
    Originally posted by timeraider
    which fucking mmo didnt have problems with start

    Did any of them receive slack from the community on their problems? Not really...

    sums its up image

  • BadSpockBadSpock Member UncommonPosts: 7,979

    FFXIV:ARR is having the 2nd best kind of problems a new MMO can have.

    Best kind of problems are NO problems, of course.

    2nd best are that you have too many players and too much interest and your servers can't handle the load and have to upgrade / open more etc.

    Which they are doing.

    Has anyone really been having ANY problems once your actually in the game or instance?

    I haven't... not one.

     

    So when you compare that to loot bugs and broken quests and massive horrible lag or disconnects or the thousand other things we've all seen go wrong with unpolished, buggy, unstable MMO releases...

    FFXIV:ARR is doing pretty damn good.

    I'm not an appologist or white knight, there are problems - 1017 still gives me some rage (took me 90 minutes to log in last night) but once I am in, the game is great.

    So as I said, 2nd best kind of problems a new MMO can have. Bravo SE, now get crack'n on them upgrades!

  • BadSpockBadSpock Member UncommonPosts: 7,979
    Originally posted by Nadia
    Originally posted by Distopia
    Originally posted by timeraider
    which fucking mmo didnt have problems with start

    Did any of them receive slack from the community on their problems? Not really...

    sums its up image

    There are always those who rage and those who accept and those who make excuses for...

    Nothing has changed, FFXIV:ARR and its fans/haters/whatever else are no different.

  • Panther2103Panther2103 Member EpicPosts: 5,779
    Originally posted by NetSage
    Originally posted by Four0Six

    What I find funny is that there was little to no hype for this game, yet lo and behold EVERYBODY seems to want to pay. Huh?

    On this site it was second in hype before launch :P.  I think it just shows there is a silent majority for this game.

    Yeah the silent majority are the FFXI players that enjoy the changes that were made to the game enough to make the leap, the people who were willing to try FFXIV originally, and the PS3 users that never had a chance to play the game because it never launched on ps3 before. I think it's going to be a big hit, even with the issues that are occurring currently with the servers, there are enough people sticking it out. Last night when I finally got on I couldn't even go into an area that didn't have 50+ people running around talking to eachother. Chat wasn't even bad, it was all just people discussing the game and looking for groups. I really really hope that SE can get through this and have a big following for the game because it's one of the best MMORPG's I've played.

  • MyriaMyria Member UncommonPosts: 699
    Originally posted by BadSpock

    2nd best are that you have too many players and too much interest and your servers can't handle the load and have to upgrade / open more etc.

    In this age of pre-orders and open betas it seems somewhat absurd to suggest they had no idea how much interest there was in their game, nor any way to know that their server capacity would inevitably be massively overwhelmed.

     

    If nothing else, Phase 4 -- which, to be honest, was a bit of a disaster, even if it went well for me personally -- should have been a big clue that their server tech/capacity wasn't up to snuff. Add in that they had to know roughly (or, more likely, fairly exactly) how many pre-orders had been sold and it really is puzzling that they were so clearly unprepared.

     

    Well, not really puzzling, the reasons seem quite clear (hint: money), but, I guess, puzzling as to why people keep putting forth the idea that it somehow makes sense to portray SE as a clueless victim of their own unforeseen and unforeseeable success.

  • AyadoriAyadori Member Posts: 12

    Are people for real here? Really ....

    Its like if I buy a new Audi in 2013 and find out the clutch doesnt work and report it back and then get a reply, that its no big deal, the 2004 BMW had the same problem....

    I understand many here are infatuated with FF franchise and want it soooooo badly to succeed, but this is getting ridiculous.

    I have been trying to create a character on EU servers for 48 hours now with no success, frankly I dont give a damn whether another game had these problems back in 2004 or did not.

  • TinybinaTinybina Member Posts: 2,130

    Love the amount of liars in this thread.

     

    I Beta tested WOW and played at launch on the Illidan server and the ONLY problems WOW had was the loot lag issue (which was quickly fixed) and queues which may have taken up to 50 mins to GET into the server.  There was 1 other bug but it was so small I even forgot it...

     

    And notice I said get into the server!  Because you got in after your queue went down to 0.  I remember saying to myself this is one of the best MMO launches ever. 

     

    Never once did you see a WOW developer hold a conference where he starting balling  like a little girl because how bad they screwed up like the FF developers did.

     

    So please keep trying to use excuses for your boring pathetic stand in one spot and cast spells game all you want, the truth of the matter is this is a launch to go down in the History books.  Another Anarchy Online type launch.

     

     

    ------------------------------
    You see, every mammal on this planet instinctively develops a natural equilibrium with their surrounding environment, but you humans do not. You spread to an area, and you multiply, and you multiply, until every natural resource is consumed. The only way you can survive is to spread to another area. There is another organism on this planet that follows the same pattern. Do you know what it is? A virus. Human beings are a disease, a cancer of this planet.-Mr.Smith

  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    Originally posted by Ayadori

    Are people for real here? Really ....

    Its like if I buy a new Audi in 2013 and find out the clutch doesnt work and report it back and then get a reply, that its no big deal, the 2004 BMW had the same problem....

    I understand many here are infatuated with FF franchise and want it soooooo badly to succeed, but this is getting ridiculous.

    I have been trying to create a character on EU servers for 48 hours now with no success, frankly I dont give a damn whether another game had these problems back in 2004 or did not.

    It's actually QUITE real here. It's the same now as in 2004. It's no different. What people want, what people expect, what people "give a dam about" what people "Want to succeed" and what is "getting ridiculous" What's acceptable, what's not, what's considered a success or an "Epic Failure" all mean nothing at the end of the day. They are all opinions. You might be 100% correct, but it changes nothing. Because it boils down to the same answer in each case. (2004 or 2013) What can you do about it? In regards to the situation? Nothing, just like in 2004. You can't do a damned thing to fix the server issues. For yourself? You have 2 options.

    You can adjust your expectations accordingly (Wait)

    You can remove yourself from the situation altogether (Refund)

    That's it!

  • AyadoriAyadori Member Posts: 12

    Yeah, frankly I am not sure even if I bother to ask for a refund. Its only 25€, and I wanna try the game out eventually. What I am sure however is, that this company aint getting no money from me in the future, so they just lost some of their future cash flow. 

    You shrug? Bet we are legion. 

  • XssivXssiv Member UncommonPosts: 359
    Originally posted by GeezerGamer
     

    It's actually QUITE real here. It's the same now as in 2004. It's no different. What people want, what people expect, what people "give a dam about" what people "Want to succeed" and what is "getting ridiculous" What's acceptable, what's not, what's considered a success or an "Epic Failure" all mean nothing at the end of the day. They are all opinions. You might be 100% correct, but it changes nothing. Because it boils down to the same answer in each case. (2004 or 2013) What can you do about it? In regards to the situation? Nothing, just like in 2004. You can't do a damned thing to fix the server issues. For yourself? You have 2 options.

    You can adjust your expectations accordingly (Wait)

    You can remove yourself from the situation altogether (Refund)

    That's it!

    You actually have a third option:

    3) Stop trying to play MMO's the first week that they come out.  

     

    Considering that an MMO is designed for months to even years worth of play, it's amazing how many people will do whatever it takes to cram into the servers on the opening day(s).   

    I especially enjoy the people who waste vacation time to take off on launch weeks then freak out when they can't play 24 hours a day due to issues.   

  • PhryPhry Member LegendaryPosts: 11,004
    Originally posted by Ayadori

    Are people for real here? Really ....

    Its like if I buy a new Audi in 2013 and find out the clutch doesnt work and report it back and then get a reply, that its no big deal, the 2004 BMW had the same problem....

    I understand many here are infatuated with FF franchise and want it soooooo badly to succeed, but this is getting ridiculous.

    I have been trying to create a character on EU servers for 48 hours now with no success, frankly I dont give a damn whether another game had these problems back in 2004 or did not.

    So if you buy a car and the road you want to travel on is in gridlock, you take the car back right? okay...

    Just logged out of the game for dinner, and yeah, i queued to get in but i got there eventually. My guess is that SE are aware of the problem, which is more than likely because their having to deal with far more players than they expected.. not saying this is a wow killer... yet image

  • MendelMendel Member LegendaryPosts: 5,609
    Originally posted by Quizzical
    <snip>.

    A month?  WoW's servers were still a complete disaster a year and a half after launch.  And probably a lot longer than that, but that's when I quit.

    Everquest had the same issues with its launch in 1999.   The initial 6 servers completely underestimated the popularity of the game.  The servers were up and down for a month or so, until Sony installed a new series of servers.  Even after the servers were able to handle the more stable population, the network was intermittent a good portion of the time.   Dialup was the king, and there were very few broadband options.   There were notorious bugs, too.   My favorite was when a barbarian went LD trying to zone from Qeynos Hills to West Karana -- any subsequent people trying to use the same zone would bounce off the barbarian and zone back into QH.  I remember nights when West Karana was simply inaccessible for hours.

    Still, despite the early teething problems, it's still operational.

    Logic, my dear, merely enables one to be wrong with great authority.

  • doodphacedoodphace Member UncommonPosts: 1,858
    Originally posted by GeezerGamer
    Originally posted by Ayadori

    Are people for real here? Really ....

    Its like if I buy a new Audi in 2013 and find out the clutch doesnt work and report it back and then get a reply, that its no big deal, the 2004 BMW had the same problem....

    I understand many here are infatuated with FF franchise and want it soooooo badly to succeed, but this is getting ridiculous.

    I have been trying to create a character on EU servers for 48 hours now with no success, frankly I dont give a damn whether another game had these problems back in 2004 or did not.

    It's actually QUITE real here. It's the same now as in 2004. It's no different. What people want, what people expect, what people "give a dam about" what people "Want to succeed" and what is "getting ridiculous" What's acceptable, what's not, what's considered a success or an "Epic Failure" all mean nothing at the end of the day. They are all opinions. You might be 100% correct, but it changes nothing. Because it boils down to the same answer in each case. (2004 or 2013) What can you do about it? In regards to the situation? Nothing, just like in 2004. You can't do a damned thing to fix the server issues. For yourself? You have 2 options.

    You can adjust your expectations accordingly (Wait)

    You can remove yourself from the situation altogether (Refund)

    That's it!

    I think the main point is, why are you comparing a game released in 2013 to a game released in 2004, all while ignoring all of the huge AAA releases inbetween that time with millions of players on day 1? That is what most people are questioning...

  • taus01taus01 Member Posts: 1,352
    Originally posted by Phry
    expected.. not saying this is a wow killer... yet image

    Hey now, hey ... hey now! Slow down there, son. We don't take kindly to folks like those wow players around here. They better not coming on our land less they want get shot. XD

    "Give players systems and tools instead of rails and rules"

    image
  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    Originally posted by doodphace
    Originally posted by GeezerGamer
    Originally posted by Ayadori

    Are people for real here? Really ....

    Its like if I buy a new Audi in 2013 and find out the clutch doesnt work and report it back and then get a reply, that its no big deal, the 2004 BMW had the same problem....

    I understand many here are infatuated with FF franchise and want it soooooo badly to succeed, but this is getting ridiculous.

    I have been trying to create a character on EU servers for 48 hours now with no success, frankly I dont give a damn whether another game had these problems back in 2004 or did not.

    It's actually QUITE real here. It's the same now as in 2004. It's no different. What people want, what people expect, what people "give a dam about" what people "Want to succeed" and what is "getting ridiculous" What's acceptable, what's not, what's considered a success or an "Epic Failure" all mean nothing at the end of the day. They are all opinions. You might be 100% correct, but it changes nothing. Because it boils down to the same answer in each case. (2004 or 2013) What can you do about it? In regards to the situation? Nothing, just like in 2004. You can't do a damned thing to fix the server issues. For yourself? You have 2 options.

    You can adjust your expectations accordingly (Wait)

    You can remove yourself from the situation altogether (Refund)

    That's it!

    I think the main point is, why are you comparing a game released in 2013 to a game released in 2004, all while ignoring all of the huge AAA releases inbetween that time with millions of players on day 1? That is what most people are questioning...

    Because for all that matters and for all that we can do about it, it's the same.

    I mean, sure, you can run to the hills, find the highest one and shout through a bullhorn that SE is the worst company ever. It's not going to change anything.

    What is really ridiculous here? MMO Launch trouble or players who cannot manage their expectations?

  • doodphacedoodphace Member UncommonPosts: 1,858
    Originally posted by GeezerGamer
    Originally posted by doodphace
    Originally posted by GeezerGamer
    Originally posted by Ayadori

    Are people for real here? Really ....

    Its like if I buy a new Audi in 2013 and find out the clutch doesnt work and report it back and then get a reply, that its no big deal, the 2004 BMW had the same problem....

    I understand many here are infatuated with FF franchise and want it soooooo badly to succeed, but this is getting ridiculous.

    I have been trying to create a character on EU servers for 48 hours now with no success, frankly I dont give a damn whether another game had these problems back in 2004 or did not.

    It's actually QUITE real here. It's the same now as in 2004. It's no different. What people want, what people expect, what people "give a dam about" what people "Want to succeed" and what is "getting ridiculous" What's acceptable, what's not, what's considered a success or an "Epic Failure" all mean nothing at the end of the day. They are all opinions. You might be 100% correct, but it changes nothing. Because it boils down to the same answer in each case. (2004 or 2013) What can you do about it? In regards to the situation? Nothing, just like in 2004. You can't do a damned thing to fix the server issues. For yourself? You have 2 options.

    You can adjust your expectations accordingly (Wait)

    You can remove yourself from the situation altogether (Refund)

    That's it!

    I think the main point is, why are you comparing a game released in 2013 to a game released in 2004, all while ignoring all of the huge AAA releases inbetween that time with millions of players on day 1? That is what most people are questioning...

    Because for all that matters and for all that we can do about it, it's the same.

    I mean, sure, you can run to the hills, find the highest one and shout through a bullhorn that SE is the worst company ever. It's not going to change anything.

    What is really ridiculous here? MMO Launch trouble or players who cannot manage their expectations?

    You see, thats the thing though....you cant say players havent managed their expectations properly, then point to a game from 2004 as your "proof"....all while ignoring the mutiple million+ day 1 players in MMO launches in the last 9 years that went WAY better....if you have played MMOs for the last 7 years at launch, you expect issues, but nothing like this...so players expecations are for the most part right on target...their reaction may be a bit overblown, but you cannot say their expectations are wrong...

     

  • MyriaMyria Member UncommonPosts: 699
    Originally posted by GeezerGamer

    What is really ridiculous here? MMO Launch trouble or players who cannot manage their expectations?

    Personally what I find ridiculous is people acting like the onus is on the playerbase and not the companies.

     

    Consumer pays for Product X, available on Date Y.

     

    Product is not available on Date Y.

     

    Consumer is pissed.

     

    It's the consumer's fault?

     

    I'm really having a hard time wrapping my head around how that makes any sense whatsoever to anyone.

     

    The gaming industry in general gets away with crap no one would accept anywhere else. Until and unless gamers start acting like consumers, rather than sports team fans (SE is good, so their having issues is okay, Blizz is bad, so D3 having issues is proof they suck) and hold all of these companies responsible for their failures, it's not going to change.

  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    Originally posted by Myria
    Originally posted by GeezerGamer

    What is really ridiculous here? MMO Launch trouble or players who cannot manage their expectations?

    Personally what I find ridiculous is people acting like the onus is on the playerbase and not the companies.

     

    Consumer pays for Product X, available on Date Y.

     

    Product is not available on Date Y.

     

    Consumer is pissed.

     

    It's the consumer's fault?

     

    I'm really having a hard time wrapping my head around how that makes any sense whatsoever to anyone.

     

    The gaming industry in general gets away with crap no one would accept anywhere else. Until and unless gamers start acting like consumers, rather than sports team fans (SE is good, so their having issues is okay, Blizz is bad, so D3 having issues is proof they suck) and hold all of these companies responsible for their failures, it's not going to change.

    I am not defending SE here. Don't think I am. They EFFED up pretty bad. I won't deny that. But that's my point. It comes after the fact that we have established "blame" I am in no way promoting SE gets a pass for this. But at the same time. What does that mean? NOT giving SE a free pass? What are you going t odo about it? WEll, you can come here and bitch up a storm, but as you can see that gets mixed responses. And still doesn't get you into the game.

  • DrakynnDrakynn Member Posts: 2,030

    No company should get slack for a bad launch of any game in any genre and MMORPGs are not a special unique snowflake anymore like it was a decade ago when it was still being formed and pioneered and it's player base growing fast.

    Comparing FFXIV relaunch to WoW's launch is like saying well cars back in 1940 were inefficient and unsafely designed so it's ok if cars today are the same.I don't no of any other industry or genre where we would be having this conversation.

    Also factor in how different things were in 2004.Digital sales weren't a thing and most preorders were done in retail stores who didn't report back then how much of their orders were preorders and how much was just stock for the store.

    Unlike SE,Blizzard had no idea how many people had purchased WoW and would try to log in the first day,week or month.By comparison SE had preorder number and the number of 1.0 players who might return.So the comparison is false on another level.

    Finally Blizzard compensated people for lost play time and continues to if the servers are down long enough on any given day.I'm not saying SE won't do the same just that they haven;t said anything about doing so.

  • doodphacedoodphace Member UncommonPosts: 1,858
    Originally posted by GeezerGamer
    Originally posted by Myria
    Originally posted by GeezerGamer

    What is really ridiculous here? MMO Launch trouble or players who cannot manage their expectations?

    Personally what I find ridiculous is people acting like the onus is on the playerbase and not the companies.

     

    Consumer pays for Product X, available on Date Y.

     

    Product is not available on Date Y.

     

    Consumer is pissed.

     

    It's the consumer's fault?

     

    I'm really having a hard time wrapping my head around how that makes any sense whatsoever to anyone.

     

    The gaming industry in general gets away with crap no one would accept anywhere else. Until and unless gamers start acting like consumers, rather than sports team fans (SE is good, so their having issues is okay, Blizz is bad, so D3 having issues is proof they suck) and hold all of these companies responsible for their failures, it's not going to change.

    I am not defending SE here. Don't think I am. They EFFED up pretty bad. I won't deny that. But that's my point. It comes after the fact that we have established "blame" I am in no way promoting SE gets a pass for this. But at the same time. What does that mean? NOT giving SE a free pass? What are you going t odo about it? WEll, you can come here and bitch up a storm, but as you can see that gets mixed responses. And still doesn't get you into the game.

    You clearly and directly accused players of not having managed their expectations. You clearly wrote that. If I am an MMO player who has been into MMOs for at least the last 7 years, and the games I have played at launch were DCUO, Rift, SWTOR, or GW2.....I would expect the launch to go similer.....where as in this case, the launch has been a total disaster in comparison....and one can argue a few of the aformentioned games launched with far more players day 1 than FFXIV.

    Reactions to the issues, I agree, have been toally batshit crazy (ie: ppl threatening lawsuits), but thats totally diff than managing expectations...

  • BladestromBladestrom Member UncommonPosts: 5,001
    It's really simple - they screwed up, they are working to fix it, it could have gone better, in a couple weeks this will be old news, and if you are still playing in 6 months it will be irrelevant. Pouring anger and hate into a gaming forum is pointless and a bit immature imo.

    rpg/mmorg history: Dun Darach>Bloodwych>Bards Tale 1-3>Eye of the beholder > Might and Magic 2,3,5 > FFVII> Baldur's Gate 1, 2 > Planescape Torment >Morrowind > WOW > oblivion > LOTR > Guild Wars (1900hrs elementalist) Vanguard. > GW2(1000 elementalist), Wildstar

    Now playing GW2, AOW 3, ESO, LOTR, Elite D

  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    Originally posted by doodphace
    Originally posted by GeezerGamer
    Originally posted by Myria
    Originally posted by GeezerGamer

    What is really ridiculous here? MMO Launch trouble or players who cannot manage their expectations?

    Personally what I find ridiculous is people acting like the onus is on the playerbase and not the companies.

     

    Consumer pays for Product X, available on Date Y.

     

    Product is not available on Date Y.

     

    Consumer is pissed.

     

    It's the consumer's fault?

     

    I'm really having a hard time wrapping my head around how that makes any sense whatsoever to anyone.

     

    The gaming industry in general gets away with crap no one would accept anywhere else. Until and unless gamers start acting like consumers, rather than sports team fans (SE is good, so their having issues is okay, Blizz is bad, so D3 having issues is proof they suck) and hold all of these companies responsible for their failures, it's not going to change.

    I am not defending SE here. Don't think I am. They EFFED up pretty bad. I won't deny that. But that's my point. It comes after the fact that we have established "blame" I am in no way promoting SE gets a pass for this. But at the same time. What does that mean? NOT giving SE a free pass? What are you going t odo about it? WEll, you can come here and bitch up a storm, but as you can see that gets mixed responses. And still doesn't get you into the game.

    You clearly and directly accused players of not having managed their expectations. You clearly wrote that. If I am an MMO player who has been into MMOs for at least the last 7 years, and the games I have played at launch were DCUO, Rift, SWTOR, or GW2.....I would expect the launch to go similer.....where as in this case, the launch has been a total disaster in comparison....and one can argue a few of the aformentioned games launched with far more players day 1 than FFXIV.

    Reactions to the issues, I agree, have been toally batshit crazy (ie: ppl threatening lawsuits), but thats totally diff than managing expectations...

    Your initial expectation requires adjusting. What more can I tell you?

    Wait it out or get a refund. Which do you choose?

  • DrakynnDrakynn Member Posts: 2,030
    Originally posted by Bladestrom
    It's really simple - they screwed up, they are working to fix it, it could have gone better, in a couple weeks this will be old news, and if you are still playing in 6 months it will be irrelevant. Pouring anger and hate into a gaming forum is pointless and a bit immature imo.

    I personally have no animosity or anger toward SE or any other game.From what little I played during a weekend it seems like a fine game but  didn't interest me enough to want to pre order or day one purchase it.I'll probably pick it up later on at some stage.

    I don't even have anger toward any of the posters here.I just don't believe companies should ever be excused for bad launches or that just because previous games have had bad launches to varying degrees that it excuses future releases.Every company should be held accountable for it's errors and response times to these errors and that is irregardless of how I personally feel about the game or company.

    Consumers need to start acting like consumers and not company mouthpieces.

  • doodphacedoodphace Member UncommonPosts: 1,858
    Originally posted by GeezerGamer
    Originally posted by doodphace
    Originally posted by GeezerGamer
    Originally posted by Myria
    Originally posted by GeezerGamer

    What is really ridiculous here? MMO Launch trouble or players who cannot manage their expectations?

    Personally what I find ridiculous is people acting like the onus is on the playerbase and not the companies.

     

    Consumer pays for Product X, available on Date Y.

     

    Product is not available on Date Y.

     

    Consumer is pissed.

     

    It's the consumer's fault?

     

    I'm really having a hard time wrapping my head around how that makes any sense whatsoever to anyone.

     

    The gaming industry in general gets away with crap no one would accept anywhere else. Until and unless gamers start acting like consumers, rather than sports team fans (SE is good, so their having issues is okay, Blizz is bad, so D3 having issues is proof they suck) and hold all of these companies responsible for their failures, it's not going to change.

    I am not defending SE here. Don't think I am. They EFFED up pretty bad. I won't deny that. But that's my point. It comes after the fact that we have established "blame" I am in no way promoting SE gets a pass for this. But at the same time. What does that mean? NOT giving SE a free pass? What are you going t odo about it? WEll, you can come here and bitch up a storm, but as you can see that gets mixed responses. And still doesn't get you into the game.

    You clearly and directly accused players of not having managed their expectations. You clearly wrote that. If I am an MMO player who has been into MMOs for at least the last 7 years, and the games I have played at launch were DCUO, Rift, SWTOR, or GW2.....I would expect the launch to go similer.....where as in this case, the launch has been a total disaster in comparison....and one can argue a few of the aformentioned games launched with far more players day 1 than FFXIV.

    Reactions to the issues, I agree, have been toally batshit crazy (ie: ppl threatening lawsuits), but thats totally diff than managing expectations...

    Your initial expectation requires adjusting. What more can I tell you?

    Wait it out or get a refund. Which do you choose?

    How dare anyone expect the launch to go similer to every AAA MMO in the last 7 years...i got it...

  • thinktank001thinktank001 Member UncommonPosts: 2,144
    Originally posted by timeraider
    WoW has massive problems, aion has problems, swtor had massive problems, gw2 had problems .. which fucking mmo didnt have problems with start

     

    If I remember correctly the only perfect launch was LOTRO, and I believe that is the reason why Turbine had such a high reputation for quality support for the many years. 

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