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What me and my friends like to do in-game!
Talsalus
Member Posts: 12
Oh wait..... you can't even play this game. Fix your shit already.
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That moment when the loading screen appears, and you think you got in.
I hate when you get the loading screen, think you're going to get kicked, then 3 seconds go by and the loading screen stays.
"Woot! Really am gonna get in this time!"
Then a good 5 more seconds go by, THEN it kicks you.
I didnt get that. How will opening up new servers fix the problem that they cant handle the number of characters on the servers they have? Did they say they will allow free xfers to alleviate the overfull servers, or do they just expect half the server to reroll on a new server?
http://forum.square-enix.com/ffxiv/threads/73680-Further-Details-on-Access-Restrictions?p=1111872#post1111872
Read again
Ok, if I understand correctly - they will allow more people to login (up to 5k max) when more people get higher level and spread out more? So we need to sit tight and hope the people that got in can level quickly - and that they dont spend too much time going back to lower level zones to level up their alternate classes, right? Yea that just fills me with confidence. That sounds like a plan. Gee, I hope the high level players dont spend all their time in town since that would prevent the whole "spreading out" theory.
Joekra, rarely do much more than lurk, learn, and gather information about the games and genre I love, but you actually moved me to post. Why? Bc YOU, YOU specifically, are one of the reasons that this the MMO landscape is riddle with such garbage titles, subpar effort, and barely feigned customer care. You and everyone like you who to try and bring a defense to such obviously inexcusable actions of these companies. The truth is that no where else is it acceptable to produce half-done work (not this specific title), provide an clearly broken infrastructure, or expect the understanding of a customer base that has not only paid upfront for your product, but also promised or prepaid future monies.
Yes, it is unfair that I'm targeting you, and you may or may not care. Furthermore it would be incredibly naive for me to think you may sit back and have a moment of clarity from this post, but to you and to everyone else who thinks similarly: we, the MMO gaming demographic, will never escape this sub par treatment as PAYING customers until we demand that the product that we are consuming is at LEAST up to the standards of Console games, movies, television or anything else you pay for with your money. Not saying those things are perfect, but not being able to LOG INTO a game that you have purchased is akin to not being able to watch the NFL after you bought DirectTV and hooked it up. No, there are too many viewers atm, wait for the current fans to finish watching the 1pm games and move on to the later ones for you to slide in the newly vacated slot.
Also, before anyone cops out by saying "its just a game", or "just get some sun", 1) you are also the reason we'll never be taken seriously even though our money is real and not something taken lightly by most consumers, but also 2) it doesn't matter whether its a game or the nuclear defense program. Whether gaming is productive or urgent isn't the case, its simply that these piss poor performances are par for the course in MMOs to the point that a stable launch is considering GOOD. Think about that. Getting what we paid for is so rare, that its a cause for celebration in our community.
But please, get back to your unpaid and unasked for job as a CSR to a company that's pissing on your head as much as everyone elses'.
http://buffbots.blogspot.com/
So, posting facts is bad. ok.
I get what you are saying, but its not like square enix doesn't take us seriously. They already know how much is on the line and they really do care about this launch a lot. If you look at all Yoshi P's statements and interviews and the extreme amount of effort they put into making this game, you will understand that they really did give it their all. It is not fair to think this is just another MMO company that doesn't give a sh*t about their customers. Maybe they just made a wrong decision for server technology from the start and now they are just utterly screwed and are just trying to do what they can to make up for it but its just not working. Are you and I experts about server technology and know exactly what it takes and how much it costs to fix their server problem? No. GW2 was smarter and they had anticipated this and planned the overflow server technology in the first place, but even then it was still relatively rocky.
Most memorable games: AoC(Tryanny PvP), RIFT, GW, GW2, Ragnarok Online, Aion, FFXI, FFXIV, Secret World, League of Legends (Silver II rank)
No, but posting that OP is just complaining shines a spotlight on the stick up your ass. OP has a legitimate quarrel as a consumer.
But how dare he come to FORUMS and state his opinion. Clearly that's not allowed here on the forums of the sovereign lands of North Korea. <salute>
You are doing God's work, keep it up.
http://buffbots.blogspot.com/
Fair enough, I appreciate that counter, and while I'm not lambasting them for absolute disdain for their consumers, I will say that a lack of preparedness is their fault and responsibility. Furthermore I find it hard to swallow anymore that after <deep breath> WoW, LOTRO, GW2, Rift, Aion, AoC, SWTOR, WAR etc etc <exhales> its hard for me to think "poor SquareEnix, they couldn't have known about possible launch problems." At some point is it not reasonable for us to expect stable launches as par for the course? How long before they get down the "tech" to figure this out?
However I agree, I'm not a DB expert or MMO employee so I can't criticize the how. But I am relatively certain that even though I don't know dick about cars, if I put my money down, it should drive off the lot, no excuses. Is that not reasonable?
http://buffbots.blogspot.com/
No offense, but I can see the reason you were only lurking. When you speak, I'm afraid, you can only speak for yourself. There is no need to break out the pitchforks and torches just yet. Sh!t happens and developers make mistakes. Not everyone had 100% clairvoyance on how things are going to pan out and that goes for developers with no previous experience in mmorpgs. So to expect a near perfect launch from such a complicated process is akin to pulling the wool over your own eyes so to speak. The thing you do have to watch for though is genuine effort being put forth to correct the mistakes that have been made and no, this doesn't mean Yoshi-P has to perform seppuku. Not even for unleashing 1017 on the masses of potential customers. The man recognized, apologized and prioritized within days. And new servers are coming in another week. If it was any sooner I'd suspect them of orchestrating the whole fiasco.
But like you mentioned to Joekra: "it would be incredibly naive for me to think you may sit back and have a moment of clarity from this post" What I do expect though is for you to throw your hands up in irritation and claim myself as well as others who choose to bear with the situation as unwavering CSR fanbois who reek of piss, and go back lurking from whence you came. And as a parting gesture I'll leave you with this entry about Yoshida:
Yoshida eventually joined Square Enix in 2004 and became the head of the Dragon Quest: Monster Battle Road series as well as a game designer of Dragon Quest X in its early stages. In December 2010, he was taken off the Dragon Quest team and placed in charge of the staff that developed the massively multiplayer online role-playing game (MMORPG) Final Fantasy XIV, which had been unsuccessful since its launch several months before. Then company president Yoichi Wada attributed this decision to Yoshida's experience, "charismatic" leadership skills and "passionate" will to satisfy customers. Yoshida was not acquainted with any of the Final Fantasy XIV team's members and thus had to demonstrate his dedication to the project first to gain their trust as director. He then talked with the individual developers to find out their ideas for improvements to the revised version known as Final Fantasy XIV: A Realm Reborn. He proceeded with describing to the team the precise goals to achieve. Yoshida drew some inspiration from his long-lasting enthusiasm for MMORPGs, having played such titles as Ultima Online, EverQuest, Dark Age of Camelot, World of Warcraft, Warhammer Online, Rift, Star Wars: The Old Republic and Guild Wars 2.
"Small minds talk about people, average minds talk about events, great minds talk about ideas."
Here is a simply question. Why did SE sell more copies of a game then they had the infrastructure to support?
If I go to watch a movie do they sell 300 more tickets to the show then they have chairs to put asses in?
My reason for lurking has absolutely nothing to do with lack of knowledge or experience, I have worked as a tech writer and as a software tester in my past as well played MMOs since my start with DAoC. So insinuating about my character and bonafides is silly.
Also while I understand the point you are reaching for, its doesn't matter. It doesn't matter to me if Yoshida is nice. I don't care if launches are tricky. Other games have launched without having to shut down multiple levels of service to survive it. If it can be down then it should have been done. I'm not saying that from the point of an elitist despite thoughts to the contrary. I'm saying it from a purely business and quality of service standpoint. In majority of other businesses, you have to execute your plan with precision and success, pleasing your client and your company's bottom line or you suffer consequences. Despite how honorable or nice you are. That is just business as they say.
Also I came to the defense of the OP bc I think we should be allowed to vent justifiable frustration without being told to quit complaining.
Lastly, yes you are a fanboi, rather than an MMO gamer if you can't reconcile being unfairly upset at an MMO for things not in their control, and fairly expecting that "we are trying our best" makes some of us feel better for paying our money. Why? Because I didn't "try my best" to pay with my credit card or whatever the chosen form of payment is.
http://buffbots.blogspot.com/
for that analogy to be even comparable, you would have to use the example of a family of 8 buying a 4 seat capacity car and then complaining that they couldnt all fit in..
The problem isnt that the game doesnt work, it isnt about bugs in the game, they just underestimated how many people would want to get in. Given the first launch of the game, they probably thought numbers would be fairly low, maybe they didnt even expect to get anywhere near a million, i must admit though i am curious as to what sort of figures they were expecting, and how much it was wrong by
They do have a limited window in which to address this issue, but its is encouraging that they are doing something about it, and that players are in the meantime, getting 'free time' as an original 'owner' from the first launch i only expected 7 days, i think at last count it had bumped up to 13 days. I look forward to when the situation is resolved, at least this time i know its worth it
They may not have 100% clairvoyance on how things are going to pan out, but you would think that with a previous launch of the exact same game under their belt, they might have an inkling. Just a flutter of an idea of what to expect, perhaps. That is of course only assuming that they live in a vacuum where no other MMO launches have been witnessed even second-hand.
And sure, it is great that they are working to fix the problems. Most of these problems should not exist, however. Why is there no login queue? "World full, try again."? What in the hell? You want me to constantly spam the servers to try to log in, with ZERO idea of how full it is, or how long it could take? This is standard fare in this day and age. A queue. Not a revolutionary design feature. As to being unable to make new characters.... how does that make sense? Unless they are hard up for hard drive space, the act of creating a new character should be fine. It's not like I am going to be playing both simultaneously. Server load will remain the same.
And on another note... in what parallel universe is it a sound business practice to STOP SELLING your product at launch? Take income from "box" sales --> Purchase more servers --> Rinse and Repeat --> Profit. You see what they did though? They stopped selling the product because of the horrible infrastructure they have currently on their servers. If there was a login queue, they'd be able to sell the product still, and purchase more servers, etc etc. The problem is compounded because of their own silliness.
To use the car dealership analogy I saw mentioned earlier... what would you do if at a car dealership you purchased a car, had the salesman hand you the keys and then walk away. You naturally now insert the key into the door, and low and behold, it does not open. You do not have access to the car you just purchased. So you go back to the salesman, and explain there must be a mistake. He says "Oh I'm terribly sorry, it appears we are out of the keys for that car, but we will have some here within the week!"
Would any of you actually want that car from that dealership anymore? Personally, I'd be shopping elsewhere at that point.
What? No. You just turned this around onto the consumers as being at fault lol. Your analogy states that the customers in their own stupidity bought a product that did not fit their needs. That did not happen here.
"Small minds talk about people, average minds talk about events, great minds talk about ideas."
That sarcastic comment is what I objected to, as though he had no right to complain.
Lastly I'll stop repeating myself, bc my main point isn't being addressed, but all sorts of other shots are taken. The question was:
Should we not justifiably expect the servers to be working fine bc 1) we paid for that product and this is like the only consumer product where its CONSTANTLY excused, and 2) why is it ok for others to freely give them time and be understanding, but not ok for some of us to be pissed bc by this point after so many MMO launches this MMO can't do it properly.
Try to respond with answers in the next post instead of explaining why you don't like me.
<hugs>
http://buffbots.blogspot.com/
Ahh so the OP can be rude, snarky and sarcastic but when served the same it should result in insulting others....gotcha.
Anyway I digress, onward to your points:
You can expect whatever you like. I expect my wife to have my sammich ready when I get home and greet me at the door. Do you care? Of course not. (She doesn't either btw) Expectations are personal stipulations that vary from person to person. I'm afraid they are goals at best, not guarantees nor binding agreements. So when they are not met, you have one of two options:
1)Yes you paid for a service, so have all of us attempting to play. So while some of us have accepted this and deal with it, there are others who complain. And you know what they say:
Maturity is the ability to reap without apology and not complain when things don't go well.
Say and do something positive that will help the situation; it doesn't take any brains to complain.
Any fool can criticize, condemn and complain - and most fools do.
Pick any of those quotes as an answer to 2)
"Small minds talk about people, average minds talk about events, great minds talk about ideas."