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Incorrectly merging your Wildstar closed beta account to your NCSoft account may lock you out for 90

GruntyGrunty Member EpicPosts: 8,657
in WildStar

Wildstar started with it's own closed forums. Wildstar moved to the NCSoft forums. This change means you have to merge your Wildstar account with NCSoft's account system. 

If your Wildstar account used a different email account than your NCSoft account be extra sure you make the change correctly. You must change your NCSoft account's email address to the email account you used for Wildstar. If you changed your NCSoft email account within the last 90 days then you will be locked out of the Wildstar beta until you can again change your NCSoft email address to the one you used for Wildstar.

Finding this out isn't the easiest thing. In order to confirm the above you have to try to log into the wildstar beta forums. You then be told you don't have access and you're pointed to the support page.  You get to the support page and there is absolutely nothing about merging these accounts.  

In order to find out the above you have to submit a ticket from the Wildstar Beta forum support page. Once you get to the ticket submittal page you will find some 3 links half way into the support ticket submission form. One of those links will actually tell you how to correctly merge the accounts. 

I felt like I had been time warped back to the text parser game Bureaucracy created by Douglas Adams and Infocom. http://en.wikipedia.org/wiki/Bureaucracy_(video_game)

"I used to think the worst thing in life was to be all alone.  It's not.  The worst thing in life is to end up with people who make you feel all alone."  Robin Williams

Comments

  • MrMelGibsonMrMelGibson Member EpicPosts: 3,039
    That really sucks.  Sorry to hear that happened to you.  But, thank you for the heads up.
    http://www.gamespace.com/members/mrlobster/  - Me on Gamespace
  • DaGafferDaGaffer Carbine StudiosMember Posts: 62

    Yeah, if you're locked up, send an email to the support link - we don't really have much of a queue of tickets (shocking for beta, heh) so you should hear a response quickly unless we're mid-stress test or some such.

    That account merger thing was a huge PITA for players and us both - it was necessary but still a pain :P  Once you're converted it should be OK - if you have a hard time for some reason PM me.

    Jeremy Gaffney
    Executive Producer, Carbine Studios (Wildstar Online)

  • MrMelGibsonMrMelGibson Member EpicPosts: 3,039
    Originally posted by DaGaffer

    Yeah, if you're locked up, send an email to the support link - we don't really have much of a queue of tickets (shocking for beta, heh) so you should hear a response quickly unless we're mid-stress test or some such.

    That account merger thing was a huge PITA for players and us both - it was necessary but still a pain :P  Once you're converted it should be OK - if you have a hard time for some reason PM me.

    Thanks for clarifying this.  And...... can you give us the launch date lol ;-)

    http://www.gamespace.com/members/mrlobster/  - Me on Gamespace
  • TheUnscathedTheUnscathed Member UncommonPosts: 25
    Originally posted by DaGaffer

    Yeah, if you're locked up, send an email to the support link - we don't really have much of a queue of tickets (shocking for beta, heh) so you should hear a response quickly unless we're mid-stress test or some such.

    That account merger thing was a huge PITA for players and us both - it was necessary but still a pain :P  Once you're converted it should be OK - if you have a hard time for some reason PM me.

    I believe this happened to me. What are your hours of Support Service?

  • DaGafferDaGaffer Carbine StudiosMember Posts: 62
    Originally posted by TheUnscathed
    Originally posted by DaGaffer

    Yeah, if you're locked up, send an email to the support link - we don't really have much of a queue of tickets (shocking for beta, heh) so you should hear a response quickly unless we're mid-stress test or some such.

    That account merger thing was a huge PITA for players and us both - it was necessary but still a pain :P  Once you're converted it should be OK - if you have a hard time for some reason PM me.

    I believe this happened to me. What are your hours of Support Service?

    You can submit an email at any time; we have official support hours but the guys are fielding q's on the off hours often as well.

    Jeremy Gaffney
    Executive Producer, Carbine Studios (Wildstar Online)

  • UmbroodUmbrood Member UncommonPosts: 1,809

    Little bit impressed by seeing a Carbine response here on an issue to be honest.

    You do not see that everyday, by any company.

     

    ------------------------------------------------------------------------------------------
    Originally posted by Jerek_

    I wonder if you honestly even believe what you type, or if you live in a made up world of facts.
    ------------------------------------------------------------------------------------------

  • GardavsshadeGardavsshade Member UncommonPosts: 907
    I am not in Beta but I did need to change my email address on my NCSoft account within the 90 day window specifically so I could possibly get an invite to WS Beta (was using an anonymous email service on NCSoft account). I submitted my ticket and same business day my request to change email addresses was solved. Great service from NCSoft. Much thanks to them.
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