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Talk about getting screwed. Total rip off.
wildtalent
Member UncommonPosts: 380
I tried to buy the game twice last night. Both times failed because it says my address wasn't valid. I gave up I moved on and got a copy of FF14 instead. Today I wake to find I was charged twice for the game and was never emailed a game code. Now I have $12 to last me till next payday. I am beyond pissed. Anyone else have similar issues?
Comments
Not really. Contact their customer support explain the issue in a rational and calm manner and I am sure they will arrange a refund.
really? you think that will help more than bitching in an unrelated forum?
[/sarcasm]
"believe me, mike.. i calculated the odds of this working against the odds that i was doing something incredibly stupid and i did it anyway!"
Who knows the alternative is a tin foil hat and running in a circle screaming for 20 minutes.
There is a known issue with using the Firefox browser and getting the "invalid address" failure. Using Google Chrome instead solved my problem right away. But, I never got charged for the times that the address failed.
contact them, they should refund that money because it was clearly an error on their system. If they refuse to refund just do a charge back (or whatever its called) and enjoy FF instead.
Its funny how subscription based mmos tend to have billing issues almost every time. EnMasse used to not let people remove the CC from their site even if you didnt subscribe to TERA. EAWare soon after launch removed the button to cancel subscriptions conveniently right before the typical month was up so people were getting charged for another month in SWTOR. They said it was a bug but im sure they thought people would keep playing anyway and accept it.... yeah right. And now this. -Actually, no.... its not funny.
"Happiness is not a destination. It is a method of life."
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I would not recommend this as the first course of action. First step would be to contact Zenimax support. I could also be the matter of the money sitting in reserve, if so they will automaticly revert in a few days.
Should these both fail, a charge back would be a option.
This have been a good conversation
Stop being reasonable, you don't belong here.
Call Zenimax, they have been giving people refunds left and right that are not happy with the game. They gave paypal the right to refund without going through them at all. They know there are problems and people are not happy. Shouldn't be hard at all to get your money back. I would also cancel whatever card you used if they said they wouldn't open a chargeback case. That is a client right with a card. You may not get the money back but you can always open a case for them to look into.
[mod edit] I'm sorry, but when you start giving some poor stranger on the internet shit because he's asking a simple question involving them being broke until their next payday, how the hell do you return to that with sarcasm and snipe?
[mod edit]
As for the OP-
Loves: SMITE, WildStar, Project Zomboid, PSO2, DCUO,
Worst Online Communities: WoW/WoD(the OG MMO Trolls), DayZ/WarZ, SMITE/LoL/DOTA, EVE Online, APB
"Im ready for
All the comparisons
I think its dumb and its embarrassing
Im switching off
No longer listening
Ive had enough of persecution and conditioning
Maybe its instinct- Were only animal" - Lily Allen, Sheezus
My credit card company has always come through on chargebacks. over the years I've done it about 6 times. They are very aggressive with their investigations. Once I went through the company I had a problem with as they had charged me for something I had returned. Customer service was helpful and eventually had the charge removed. Right after that the charge was reapplied. Contacted the credit card company and that was the end of that. Charge removed for good.
"We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa "We don't see things as they are, we see them as we are." SR Covey
Agree, contact Zenimax as your first option. If they are reasonable as others here have noted when trying to get refunds, they should accommodate you. Please let us know how this resolves regardless.
Don't knock it until you've tried it.
I do have extras..
So glad I stopped using my CC on anything online for about 5 years now. All these issue's I see people having. I simply do not trust my CC details to be online anymore.
Since then have alway's bought time cards and while I never have run into those issue's some people seem to have when I used my CC for games, I also have not run into any issue since using game time cards.
So I would suggest people stop using their CC for games to be on the "safer" side.
CC companies do not like doing charge backs unless its a last resort. What people here do not understand about a charge back is even though they get their money back, the CC company has to follow through with dispute filings that will cost them money in the long run.
It is best to go after the refund from the party first.
There are 3 types of people in the world.
1.) Those who make things happen
2.) Those who watch things happen
3.) And those who wonder "What the %#*& just happened?!"
coulda been your interwebz connection too
I am still waiting for the one month sub fee Zenimax "reserved" from my bank account to "verify" whether my credit card was legit or not. Surely contacting them is a viable solution, oh wait..