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Got screwed over by region lock

alx12345alx12345 Member Posts: 39
in WildStar

So i wanted to give the game a try after all, im french canadian, and i wanted to play on the Fr server, wich is on the EU side, so i bought a Eu key from an online retailer, but when i tried to activate my key to my account, i get this error.

The code you purchased is for a different region than your game account. Please contact WildStar Support.

Because the site detected that my ip is not in europe, retailer wont refund and ncsoft wont do anything, so im fcked.

Now im simply just 60$ poorer, only thing i can do is to trade an Eu key for NA.

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Comments

  • VoiidiinVoiidiin Member Posts: 817

    Well this is not a perfect fix for you but you could always use a simple VPN. 

    Google Cyberghost5 and DL it from a free DL. See if it works and then you might have a good work around.

    I had to use this to DL the patch because i guess Carbine does not realize Alaska is in the USA when it comes to there patcher.

    Lolipops !

  • IceAgeIceAge Member EpicPosts: 3,203
    Originally posted by alx12345

    So i wanted to give the game a try after all, im french canadian, and i wanted to play on the Fr server, wich is on the EU side, so i bought a Eu key from an online retailer, but when i tried to activate my key to my account, i get this error.

    The code you purchased is for a different region than your game account. Please contact WildStar Support.

    Because the site detected that my ip is not in europe, retailer wont refund and ncsoft wont do anything, so im fcked.

    Now im simply just 60$ poorer, only thing i can do is to trade an Eu key for NA.

    Well, try creating a new Ncsoft account, and add France for exemple, as country. Paying then your sub via Paypal. 

    Good luck.

    Reporter: What's behind Blizzard success, and how do you make your gamers happy?
    Blizzard Boss: Making gamers happy is not my concern, making money.. yes!

  • alx12345alx12345 Member Posts: 39
    Originally posted by Voiidiin

    Well this is not a perfect fix for you but you could always use a simple VPN. 

    Google Cyberghost5 and DL it from a free DL. See if it works and then you might have a good work around.

    I had to use this to DL the patch because i guess Carbine does not realize Alaska is in the USA when it comes to there patcher.

    i fear that would eventualy get me banned

  • alx12345alx12345 Member Posts: 39
    Originally posted by IceAge
    Originally posted by alx12345

    So i wanted to give the game a try after all, im french canadian, and i wanted to play on the Fr server, wich is on the EU side, so i bought a Eu key from an online retailer, but when i tried to activate my key to my account, i get this error.

    The code you purchased is for a different region than your game account. Please contact WildStar Support.

    Because the site detected that my ip is not in europe, retailer wont refund and ncsoft wont do anything, so im fcked.

    Now im simply just 60$ poorer, only thing i can do is to trade an Eu key for NA.

    Well, try creating a new Ncsoft account, and add France for exemple, as country. Paying then your sub via Paypal. 

    Good luck.

    I tried, but i found no option to choose the country.

  • Big-CronkBig-Cronk Member Posts: 61
    Originally posted by Voiidiin

    Well this is not a perfect fix for you but you could always use a simple VPN. 

    Google Cyberghost5 and DL it from a free DL. See if it works and then you might have a good work around.

    I had to use this to DL the patch because i guess Carbine does not realize Alaska is in the USA when it comes to there patcher.

    We may as be our own country up here my friend haha

    image
  • IceAgeIceAge Member EpicPosts: 3,203
    Originally posted by alx12345
    Originally posted by IceAge
    Originally posted by alx12345

    So i wanted to give the game a try after all, im french canadian, and i wanted to play on the Fr server, wich is on the EU side, so i bought a Eu key from an online retailer, but when i tried to activate my key to my account, i get this error.

    The code you purchased is for a different region than your game account. Please contact WildStar Support.

    Because the site detected that my ip is not in europe, retailer wont refund and ncsoft wont do anything, so im fcked.

    Now im simply just 60$ poorer, only thing i can do is to trade an Eu key for NA.

    Well, try creating a new Ncsoft account, and add France for exemple, as country. Paying then your sub via Paypal. 

    Good luck.

    I tried, but i found no option to choose the country.

    C'mon! Just create an account. Then once it's done, login to wildstar-online.com . Then you will see "CONTACT INFORMATION" . Press Edit. You can change whatever infos you want, including country. Also, try to change your country on your existing account first. Put France, then add the code again.

    Let me know if you manage to do something .. :)

    Reporter: What's behind Blizzard success, and how do you make your gamers happy?
    Blizzard Boss: Making gamers happy is not my concern, making money.. yes!

  • samuraislyr4samuraislyr4 Member UncommonPosts: 73

    Are you positive that your account is actually active?

    I had this exact error for awhile (and I'm in US), apparantly just applying the code does not make your account active. I had to add a subscription which then activated it and it worked.... not a different region mind you, but still possibly the same issue. 

  • alx12345alx12345 Member Posts: 39

    @iceage

    Ah just found it, but nope, it wont work

  • alx12345alx12345 Member Posts: 39
    Originally posted by samuraislyr4

    Are you positive that your account is actually active?

    I had this exact error for awhile (and I'm in US), apparantly just applying the code does not make your account active. I had to add a subscription which then activated it and it worked.... not a different region mind you, but still possibly the same issue. 

    It should be active, i played beta and they let me download it.

  • IceAgeIceAge Member EpicPosts: 3,203
    Originally posted by alx12345
    Ah just found it, but nope, it wont work

    Well, with your very limited explication about the situation, I cannot do much. 

    Last think I recommend you is :

    1) Get a socks/proxy/ ... just change your IP is what I mean ( Europe of course ) ( Google : hidemyass ).

    2) Create a new email , create NcSoft account, ACTIVATE your account , add Wildstar Key and .. 

    3) Voila! It should work.

    If not, then you are doing something wrong.

    Good luck!

    Reporter: What's behind Blizzard success, and how do you make your gamers happy?
    Blizzard Boss: Making gamers happy is not my concern, making money.. yes!

  • alx12345alx12345 Member Posts: 39

    Alright thanks will try tommorow...

     

    but really i will try to ask support one last time and hopefully speak to another guy.

     

    Im afraid to get banned doing so, and lose the key completly.

  • MurlockDanceMurlockDance Member Posts: 1,223
    That really sucks. Sorry to hear about your plight. This is not the first game like this though. It seems that North American francophones are generally forgotten by US-based game companies. Perhaps lobby to get a French server US side going? I never saw a French language server based in North America yet... it would be cool to see one finally. I know a lot of French Canadian gamers so I think that they could fill up a server nicely.

    Playing MUDs and MMOs since 1994.

    image
  • VoiidiinVoiidiin Member Posts: 817
    Originally posted by Big-Cronk
    Originally posted by Voiidiin

    Well this is not a perfect fix for you but you could always use a simple VPN. 

    Google Cyberghost5 and DL it from a free DL. See if it works and then you might have a good work around.

    I had to use this to DL the patch because i guess Carbine does not realize Alaska is in the USA when it comes to there patcher.

    We may as be our own country up here my friend haha

    SO true... Too bad GCi treats us all like 3rd world citizens.

    Lolipops !

  • alx12345alx12345 Member Posts: 39
    Originally posted by MurlockDance
    That really sucks. Sorry to hear about your plight. This is not the first game like this though. It seems that North American francophones are generally forgotten by US-based game companies. Perhaps lobby to get a French server US side going? I never saw a French language server based in North America yet... it would be cool to see one finally. I know a lot of French Canadian gamers so I think that they could fill up a server nicely.

    yeah :(, i alway had to deal with english only server (US), or laggy and ghost town at 8+ pm (FR EU)

  • JeroKaneJeroKane Member EpicPosts: 7,098

    For me, it's the other way around. I can't stand all the different Languages on the English EU servers, so I bought a US key and used my NA account, I still had from AION.

    So at least the other way around works.

  • craftseekercraftseeker Member RarePosts: 1,740

    https://support.wildstar-online.com/entries/43583988-Is-WildStar-region-locked-

    If you are in a different country than another who you wish to play WildStar with, both of you must purchase the same type of code (North American or European) so that you will have access to the same servers.

    UPDATE: Because of the way our sales site is currently set, you cannot manually choose a code from a different region. To get a code from a different territory, you must locate a retailer in that region and purchase from them. Don’t forget to check if the retailer can ship it to your location.

    If you happen to get a retail code (a pre-order or pre-purchase) with a different region as your existing beta-only account and cannot upgrade (you get the “Code Unusable” error), please Submit a Ticket and we will look into the issue for you.

    Unfortunately we cannot change the territory or region of the pre-order or pre-purchase code you buy. Once an account is created or upgraded with a pre-order or pre-purchase code, that account region is locked. "

    I think the OP is screwed unless they create a new account.
     
    BTW what region is Australia considered to be in?
  • cheyanecheyane Member LegendaryPosts: 9,404
    Create a new NC soft account using a VPN and make sure that VPN uses an European ip. Then register the code on that account. You then have the game registered on an European account. Then just log in and play.They only check the account not your ip when you play. They themselves allow you to play from different regions it is registering the code that is causing the problem.
    Garrus Signature
  • korent1991korent1991 Member UncommonPosts: 1,364
    Originally posted by alx12345

    So i wanted to give the game a try after all, im french canadian, and i wanted to play on the Fr server, wich is on the EU side, so i bought a Eu key from an online retailer, but when i tried to activate my key to my account, i get this error.

    The code you purchased is for a different region than your game account. Please contact WildStar Support.

    Because the site detected that my ip is not in europe, retailer wont refund and ncsoft wont do anything, so im fcked.

    Now im simply just 60$ poorer, only thing i can do is to trade an Eu key for NA.

    Actually if you've been in a beta for NA your account is NA locked. You can however ask carbine to set your account with EU region, and they probably will if you explain your wishes.

    It is worth a shot. Or you can just simply use VPN to create an account and activate the key on it and then play normaly without VPN (Because I think that the client itself doesn't check your region - atleast it didn't for me in beta).

    "Happiness is not a destination. It is a method of life."
    -------------------------------

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  • Siris23Siris23 Member UncommonPosts: 388
    Originally posted by craftseeker

     

    BTW what region is Australia considered to be in?

    NA - Myrcalus (Oceanic PvE) is the official server (still located in the US though) 

  • NitthNitth Member UncommonPosts: 3,904

    Originally posted by Siris23
    Originally posted by craftseeker   BTW what region is Australia considered to be in?
    NA - Myrcalus (Oceanic PvE) is the official server (still located in the US though) 

    Always found it quite strange that We are aligned with NA for mmorpg games.

    image
    TSW - AoC - Aion - WOW - EVE - Fallen Earth - Co - Rift - || XNA C# Java Development

  • ButeoRegalisButeoRegalis Member UncommonPosts: 594
    Originally posted by alx12345

    Alright thanks will try tommorow...

     

    but really i will try to ask support one last time and hopefully speak to another guy.

     

    Im afraid to get banned doing so, and lose the key completly.

    I read on this forum of people who also got into the wrong region due to the NC soft account being here or there. They were able to get a single free transfer to the other region through support.

    I hope they are just bogged down right now, but get to your stuff eventually. That would be sucky support if they'd leave you hanging.

    image

  • OmaliOmali MMO Business CorrespondentMember UncommonPosts: 1,177
    Originally posted by samuraislyr4

    Are you positive that your account is actually active?

    I had this exact error for awhile (and I'm in US), apparantly just applying the code does not make your account active. I had to add a subscription which then activated it and it worked.... not a different region mind you, but still possibly the same issue. 

    I haven't added a subscription and I can play just fine.

    image

  • rojoArcueidrojoArcueid Member EpicPosts: 10,722
    Do a charge back and move on to other games. They happily take your money but if their customer support cant bother to help you then your money is better spent elsewhere.




  • grapevinegrapevine Member UncommonPosts: 1,927

    Did you make an EU account? If you went to (just) ncsoft.com you've created a NA account as it IP detects, which would explain the problem.

     

    Try creating an account at http://us.ncsoft.com/fr/ or http://us.ncsoft.com/uk/. 

     

    On site purchases are still region locked, so one would end up with an EU account, but a NA product.  However you should be able to apply an EU code.

  • alx12345alx12345 Member Posts: 39
    Originally posted by IceAge
    Originally posted by alx12345
    Ah just found it, but nope, it wont work

    Well, with your very limited explication about the situation, I cannot do much. 

    Last think I recommend you is :

    1) Get a socks/proxy/ ... just change your IP is what I mean ( Europe of course ) ( Google : hidemyass ).

    2) Create a new email , create NcSoft account, ACTIVATE your account , add Wildstar Key and .. 

    3) Voila! It should work.

    If not, then you are doing something wrong.

    Good luck!

    Alright i managed to activate an account, but i still regret my choice,  everyone in europe sleeping when i have time to play, and having  permanent 1-2 second ping :(, unplayable, now theres no way they will transfert me. What a waste...

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