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I have to share...

MoghedanMoghedan Member UncommonPosts: 16
in Star Wars: The Old Republic

Been in a game slump for a long time now, and I figured... "why the hell not?"

So I tried to DL SWTOR again.

Of course, i cannot do that without remembering my username and password, and it doesn't like the ones I had back when I played. I try to use the username recovery, but it takes them four hours to resend the username. After that, it doesn't like my password. An hour later, I have that changed too.

But the game is still unhappy.

So I log into the website... everything is happy until I get to account management.

This account is not permitted to access the Star Wars™: The Old Republic™ servers.


An email notification has been sent to the email address associated with this account with more information about what this means and what steps may be taken to resolve the issue.

I, of course, have no such email. Google away, and I find...

http://forum.ea.com/eaforum/posts/list/9120419.page
EA Origon support gives directions! YAY!

I make use of the Live Chat, that takes a little over 45 minutes to be connected:
You are now ready to chat with Sandeep.
Sandeep
Thanks for contacting EA Customer Experience, my name is Sandeep. How may I assist you today?
you
I get the message that I cannot connect to SWTOR servers and that I should get an email about it.
you
I have not tried to connect in years
you
This account is not permitted to access the Star Wars™: The Old Republic™ servers. An email notification has been sent to the email address associated with this account with more information about what this means and what steps may be taken to resolve the issue.
you
Most of the online posts were from 2012, but the offical ones responding to people that did not get emails directed them here.
Sandeep
I apologize for the inconvenience, I will try to do my best to resolve this issue for you.
Sandeep
Before we may proceed, may I know your first and last name so that I am able to address you properly.
you
xxx xxx
Sandeep
Nice to meet you Jeremy , May I have your EMail please.
you
xxx
you
or xxx if I used my work email
Sandeep
Alright, for how long has this problem been there now?
you
I do not know. I just tried logging in for the first time in a few years
you
or... it feels like years. I do not know the last time of my last login
Sandeep
This may take some time, May I put this chat on hold for a couple of minutes.
Sandeep
Thank you for waiting so long, I have tried to find a solution for this and have decided to escalate this issue to specialist, will that be okay?
you
Uh... OK.. I kinda figured this would be routine. What about it requires outside help?
Sandeep
The star wars game has its own group of specialist, i figure it would be best to not waste your time on guessworks.
you
Okie dokie
you
thank you very much
Sandeep
Thanks.
Sandeep
Please do not disconnect.
Please wait while we get this chat session where it needs to go.
You are now ready to chat with James.
James
Thanks for contacting EA Customer Experience, my name is James Anthony. How may I assist you today?
you
Hello, I have the This account is not permitted to access the Star Wars™: The Old Republic™ servers. An email notification has been sent to the email address associated with this account with more information about what this means and what steps may be taken to resolve the issue.
you
I either have no email, or got it a very long time ago
you
However, the 2012 online posts directed me to Origin
James
I am sorry to hear that. I understand that you are having issues with your Star Wars The Old Republic account.
James
We'll be glad top help. However, issues with SWTOR are beyond our scope of support. For further assistance, you may contact SWTOR Customer Service at 1-(855)-345-2186. For more info, please check this page: http://www.swtor.com/support#contact-us-form
you
I am starting to remember why I haven't played in a long time.
you
What is different between phone support and online support?
James
We apologize for the trouble this has caused. We have a separate team who handles issues with SWTOR. All SWTOR related contacts will need to be referred to the Phone Support number, provided on the official web page.
you
Well, that's an hour wasted, then. Good luck.

Live chat responds that the only way to deal with this is to ... call on the phone.

And just like that, I remember why this game was a massive failcluster. I really didn't think it was possible to screw up worse than SOE... and then Bioware said "CHALLENGE ACCEPTED!!!".

Comments

  • orionblackorionblack Member UncommonPosts: 493

    First .....Delete your personal info on this post....

    Second...write all you info down that is associated with the game...and I mean on paper..Kinda funny how people are slowly forgetting how to use pen and paper..I got all my info and such written in a little book..along with all other mmo's I played or am playing.

    Third...Delete all your personal info in this post...

  • SomeOldBlokeSomeOldBloke Member UncommonPosts: 2,167
    I hope those weren't your real email addresses in your post.
  • KothosesKothoses Member UncommonPosts: 931

    Send an email to swtoraccountdisputes@bioware.com or look on the swtor website for their contact details ;)

     

    Its an mmo like every other mmo out there it has its own support department.

     

    Copy paste from the website after 5 seconds of google action

     

    Contact Us By Phone

    If you need assistance with your account, encounter a problem while making a payment, or are unable to log in to the game the best course of action is to contact our Customer Service team over the phone. You can contact our team for the price of a local call by calling the numbers listed below:

    • USA: 1-(855)-345-2186
    • UK: (0203) 0141 826
    • Germany: (0221) 8282 9212 (Phone support available from 09.00 CET - 21.00 CET)
    • France: (048) 168 1051 (Phone support available from 09.00 CET - 21.00 CET)

    Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider. If you're calling from a country that is not listed above, please see this FAQ: www.swtor.com/support/helpcenter/5200 for more information about contacting our Customer Service team.

     

    I would suggest using Skype if you live in a country other than those listed personally

     

    At a guess its likely your account got compromised, given how much info you put in your first post, I would suggest that may well have been the case (Pro-tip account security starts with you when it comes to your personal details).   So you might need to give a lot of info in the email.

  • mayito7777mayito7777 Member UncommonPosts: 768
    I have called them 3 times for problems and they have been very helpful.

    want 7 free days of playing? Try this

    http://www.swtor.com/r/ZptVnY

  • coorsguyscoorsguys Member Posts: 272

    So because you forgot your login info and password it's their fault?  Because you haven't logged in in a few years it's their fault ? About a year ago they got rid of signing in with your email and switched it to user name.  Again it's their fault you didn't read this email and forgot your username ?  

    After long periods away from WoW I had similar issues,  did I cry and try to put all the blame on somebody else?  Not a chance!  

  • Octagon7711Octagon7711 Member LegendaryPosts: 9,004
    Great idea to have everything written down or at least encrypted on your computer.  Rift and SWTOR took me through tons of updating information before I could login again after half a year to two whole years of not using. But it only took a little time cause everything was written down.  It's nice to have everything in one place.

    "We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa      "We don't see things as they are, we see them as we are."  SR Covey

  • nightscarnightscar Member Posts: 31

    Op that's like having a car that you haven't driven for yrs and calling up the dealer and saying
    "I forgot to put oil in it"
    "The gas tank has water in it"
    "all the seals are dried up"
    "Its your fault! now I know why I don't drive this car anymore!"
    Waa Waa

    Take some responsibility and write things down if you can't remember.. period
    k
    thx
    bye!

  • mayito7777mayito7777 Member UncommonPosts: 768
    OP was your toon name Obi-wants yur money?

    want 7 free days of playing? Try this

    http://www.swtor.com/r/ZptVnY

  • doodphacedoodphace Member UncommonPosts: 1,858

    I have to applaud the OP....his imagination is off the charts.

    He completely fabricated his scenerio and worded it exaclty how a phone call would go....but seeing as people wouldnt believe him if he gave a 3rd party account of his telephone call, he tries to pass it off as if it was a chat.

    First of all....chat support analysts don't put your chat "on hold"...it just doesn't work that way....they may ask you to wait a few moments, but they dont ask you to "put the chat on hold".....you have called too many customer support line my friend ;)....secondly, they don't "transfer you to another chat" lol. Me thinks someone has a little too much time on their hands...you could have at least tried to make it somewhat believable..

  • jitter77jitter77 Member UncommonPosts: 518
    Originally posted by doodphace

    I have to applaud the OP....his imagination is off the charts.

    He completely fabricated his scenerio and worded it exaclty how a phone call would go....but seeing as people wouldnt believe him if he gave a 3rd party account of his telephone call, he tries to pass it off as if it was a chat.

    First of all....chat support analysts don't put your chat "on hold"...it just doesn't work that way....they may ask you to wait a few moments, but they dont ask you to "put the chat on hold".....you have called too many customer support line my friend ;)....secondly, they don't "transfer you to another chat" lol. Me thinks someone has a little too much time on their hands...you could have at least tried to make it somewhat believable..

    I guess you have not done many live support chats.  I have been transferred to "specialists" before.  I dont know about being put on hold, but some of them can barely type english so I find it plausible for them to get some wording mixed up.  The account was probably hacked and online support can not "fix it."  They probably want you to call and give out more personal info rather than sending it through the net.  I dont know who would go through the troubles of making up a fake chat so I find the OP believeable.

  • doodphacedoodphace Member UncommonPosts: 1,858
    Originally posted by jitter77
    Originally posted by doodphace

    I have to applaud the OP....his imagination is off the charts.

    He completely fabricated his scenerio and worded it exaclty how a phone call would go....but seeing as people wouldnt believe him if he gave a 3rd party account of his telephone call, he tries to pass it off as if it was a chat.

    First of all....chat support analysts don't put your chat "on hold"...it just doesn't work that way....they may ask you to wait a few moments, but they dont ask you to "put the chat on hold".....you have called too many customer support line my friend ;)....secondly, they don't "transfer you to another chat" lol. Me thinks someone has a little too much time on their hands...you could have at least tried to make it somewhat believable..

    I guess you have not done many live support chats.  I have been transferred to "specialists" before.  I dont know about being put on hold, but some of them can barely type english so I find it plausible for them to get some wording mixed up.  The account was probably hacked and online support can not "fix it."  They probably want you to call and give out more personal info rather than sending it through the net.  I dont know who would go through the troubles of making up a fake chat so I find the OP believeable.

    The only reason I am even saying this, is because I run a support center with "chat" capabilities. I am well aware of what can, and cannot happen, as well as "best practices". The OP's entire post is written with the exact wording as if hes on the phone...but I guess thats due to the lack of english with whome hes chatting to, and not his own embellishing though, right?

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