Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Quick Links
Funcom doesn't care about your characters.
Foreverdream
Member UncommonPosts: 141
Let me explain, I was a pure devotee to this game, i loved it!
BUT
After being hacked twice ( once by a actual virus the second my roommate at the time jacked it) they will not assist you.
It doesn't matter how long or how much you paid. They will perm close the account. I dumped more money than i wish to share with you all on this game, its insane.
Then FC customer support wont even assist or help me in getting my original character back, Its not being played and they know it. Like i told them "why bother?" I'm not going to restart, i can't it's just too much work to re-do ( full AA's etc)
I guess i should keep my shit on lock easier but i mean this could happen to anyone and not just me. Why would they want to push a customer away when they are a walking jackpot? I don't understand it...
Comments
Well to be honest account security is on you.
But to be honest it is just a matter of cost i guess, to expensive to keep resetting peoples accounts over and over again. especially if the support structure is not designed for it and it all have to be done by hand.
So in the end i guess you are sort of right...
This have been a good conversation
Bad Advice:
Here are their corporate locations, just walk in and kick their asses.
>:)http://www.funcom.com/corporate/contact
or
Spam their support form until someone helps you.
http://help.funcom.com/
I've been playing MMO's since UO and never been hacked once.
The bigger concern you should have is, "why am I getting hacked? Twice?"
I'd be more worried that my online behavior could lead to identify theft or similar bad things that are much worse than losing a video game character.
hacked once, roomate took it the second time. My computer is fine now, but its like they have a two strike your out or something. We all make mistakes like i told them, some we can't control. I told them i can provide them with any info. Instead they'd rather let it rot and lose a high paying customer.
their loss
Funcom doesn't care about a lot of things. I was auto subscribed to AoC the beginning of this month though I had sworn I cancelled my sub. I created a ticket for a cancellation and possible refund...no answer yet.
It's sad man. It's not like AoC has a huge player base of tickets to answer to.
Originally posted by Arskaaa
"when players learned tacticks in dungeon/raids, its bread".
What I would do is start a small claims court case against your room mate. Request Funcom to send you the $dollar amount spent on the account, put it into a company head leatter, and a statement stating they closed the account, which is their right. If they do not give you that info, you can have it Subpoena'd for your case from them, they'll have to comply with the Supoena. Then when you go to court, show the judge the amount of loss you recived by your room mates actions. Ask for extra $ for the amount of time you lost also, just don't set it two high, maybe 100 per a years time. Then take all that money and restart your account. Only and best advice I can give you.
Try to get your room mate to admit all that on video while they KNOW they are being taped. A court will throw out any tapes that you obtain without their knowledge of being taped. So they must know it or have a reasonable expectation of knowing they are being filmed when they say it. Idk how well you can prove it, if you have many other witnesses or not but try to get as much evidence on that room mate you can before going to court. The more the better.
I think to lure them into a trap its easier then you think, you just got to get them to brag to your face about it while taping and say to them I'm filming you, I'm mad, and stuff like that, just don't say they are going to pay, say, I'm going to put you on youtube and expose you for the jerk you are, that usually gets them braging about it, they probably feel like your powerless, but they wont after your done with them. Good luck.
I call bogus on this.. There is no way they would tell you to make a new toon or anything, unless you have done some shady business.
I play Aoc regulary, and there is something not right about this. Funcom doesnt tell you to make a new toon for no reason. You probably have done something illegal.
Then your roommate must have done something very illegal when he used your account. Cheating and exploits have been dealt with quickly and harshly lately from funcoms side. They respond to issues such as these much faster now than they used to a while back
I played the game for many years and had alot of fun. However funcom is one of the worst companies ive ever dealt with. After myself having an account hacked they did the same thing and refused to even acknowledge the issue.
Their customer service is absolutely horrendous and even if they made the best MMO in the world I would never spend another penny on a game with funcom attached to the name.
I would gladly kick any of their lazy european asses if they were in the states.
Greetings.
Thank you for contacting Funcom customer support. I'm sorry that this account has been suspended due to compromised ownership. As GM Gyhx mentioned, due to the repeated failure to maintain the security of the account, we will not remove its current suspension. I'm sorry that we will not be able to remove this suspension and return access to the account to you. You are welcome to create a new account to resume playing, and we hope that you will do so, but we cannot release this account, I'm sorry. I realize this is disappointing and hope that you will consider returning to Age of Conan on a new account soon.
I apologize for any temporary inconvenience or frustration caused by this issue. Thank you for your patience and understanding. Please have a nice day.
Regards,
GM Ffynnongarw
YEAH, Def not rebooting 6 years. I'm seething right now...
http://www.ageofconan.com/corporate/terms
If you don't care for your own account security, why should Funcom have to clean up your mess? Keeping viruses and roomates from stealing your account is your responsibility, not theirs.
I do, but shit happens. I understand it's my fault but regardless they SHOULD assist me.
Thank you for your reply. The in-game Item Store purchase history for this account up to 30 June 2013 (when the account was last registered to your name) amounts to 61738 Funcom points or approximately USD 514.48, based upon the conversion of $1 US to 120 Funcom points. I hope this helps.
Thank you again and have a nice day.
That's not including subscription time which lasted from 2008-2013. So roughly 7-800$ spent with funcom and they could act like they careless about you.
This folks is why you don't even need to bother with this shady company
Funcom stopped caring about Age of Conan long time ago...
Probably when they released the game with only 20 levels of content..
Best MMO experiences : EQ(PvE), DAoC(PvP), WoW(total package) LOTRO (worldfeel) GW2 (Artstyle and animations and worlddesign) SWTOR (Story immersion) TSW (story) ESO (character advancement)
I understand the frustration.. but as they other guy posted, it is your responsibility and there is nothing shady about the result. As you say, it is your right to no longer do business with them. Hope you learned your lesson.
The Ultimate Breakdown