Howdy, Stranger!
It looks like you're new here. If you want to get involved, click one of these buttons!
Quick Links
This is ridiculous (No refund policy).
0effort
Member Posts: 103
Edit: The customer did not pretend to be dissatisfied with the product. He was completely open about his decision that he was taking a break.
Why does it matter?
Because a great customer service can bring back the customer. And now they have lost a customer they should never have lost.
...................................................................................................................................................................................................................................
If your product fails to meet the expectations you presented as a company and I am an unsatisfied customer with your service on top of that, I should get a refund back.
Taken from this thread,
Heads Up , Be Careful Carbine gives no refunds at all - https://forums.wildstar-online.com/forums/index.php?/topic/107391-heads-up-be-careful-carbine-gives-no-refunds-at-all/
"Just giving people a heads up Carbine does no refunds at all , No matter if it unused or not . I paid for 3 months sub and before first month was over decided to take a break . Sent in a request Asking for refund of remaining months . And just prorate the month I used to single month cost or Can I freeze the up coming months to be used at a later time if refund was not possible . And they replied too bad , we don't have that policy , good luck . Your time ticks no matter what ........So I,m out they can keep my money" .
Extremely poor customer service.
Comments
Well even more so! He didn't pretend to be "dissatisfied" but he was being complete honest about it. They should have thought about it more. Now they are going to lose a customer they weren't suppose to.
So, you think it would be OK to walk into a store, buy a carton of 18 eggs, use 6, and go return the remaining 12 and ask them to pro-rate a refund for you?
Or buy a whole pizza because your friends were coming over, only eat 2 slices because they cancelled, and then return the remaining pizza because you didn't need it?
Maybe try and buy some annual passes for Disney World, just use them for 3 months and then see if they will refund the remaining 9...
As long as the company is delivering what they are promising, that is a ridiculous argument to make.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
I think you are the one who's being ridiculous. They don't need to bend backwards to serve your every whim. They already gave you options to purchase one month or three month membership when you bought that three months. It's your choice, learn to live with it and take responsibility of decisions that you make.
People like taking money. But they don't like giving it back!
I never tried it myself (on any MMO), so I don't know if it's any different elsewhere. I always simply assumed they'd go "Haha, nice try!" kinda like what they did here. :P
My SWTOR referral link for those wanting to give the game a try. (Newbies get a welcome package while returning players get a few account upgrades to help with their preferred status.)
https://www.ashesofcreation.com/ref/Callaron/
To my knowledge there is NO subscription MMO that give you a refund on gametime you have started to use... Heck i have never heard on one who let you pause your running gametime...
So... Tough dirt i guess...
This have been a good conversation
Better yet, would you buy a lifetime subscription, play for two years, quit, and then ask for 96% of the money back because you expect to still have most of your life still ahead of you?
The reason a 3-month subscription is cheaper per month than a monthly subscription is that you take a risk that you might not play for the full three months--but have to pay for it anyway. The same applies to longer subscription time periods.
Refunds are appropriate if a company pulls the plug sooner than was reasonably anticipated or blatantly fails to provide a working product. Refunds may well be appropriate if a game radically changes after you paid to be very different from what was promised--different from what the company directly said, not merely different from what you were hoping for. This last case is very rare, however.
However, "I didn't like the game" isn't a decent justification for a refund, let alone "I want to take a break for a while". The game industry doesn't need people trying to scam companies into letting them play games for free but getting the benefits of paying. If you don't want to pay for a game that you might not like, then wait until they offer a free trial.
Game time was purchased and applied to the account in question, that's where the transaction ended. The customer will still have access during the period in question, whether he chooses to actually use it or not is up to him and has nothing to do with Carbine or NCSoft.
This is more of a good lesson in self control.
Easy Fix,
Instead of a refund do this,
You will not lose a customer. Profit?
I think so.
or
Refund him only one month instead of two.
I don't know and I don't care to be honest because what matter is the result which is losing a customer.
I think customer service usually has a policy like this. Because it becomes a slippery slope if they start doing that. They are there to deal with actual issues, not issue refunds for people's vacations.
"I'm going out of town for a week, can you suspend my service until I get back? Or refund me for that week?"
Everyone's always known what this is. I've taken breaks from MMOs many times and "lost" sub time because of it. Don't pay for multi-month subscriptions if you don't plan to use it.
I am suddenly unable to play a game on weekends because of real life obligations. Should I also expect a game company to refund, or freeze, my account for those weekends I was unable to play during my three month subscription?
Where does it end?
It was only his first month. They could have been more negotiable about it.
"uh please can i get a discount by buying 3 month? yes? and please can i get my money back now? no?!!"
seriousl carbine actually gave refunds on the game even without asking. but asking for a refund on the monthly subs is.... either quite pathetic or a fucking joke, nuff said, next topic?
"believe me, mike.. i calculated the odds of this working against the odds that i was doing something incredibly stupid and i did it anyway!"
I sadly had to refund Wildstar, the game still runs at only 15 FPS for me after months of them trying to fix it.
They refunded me my game cost + the month cost of the month that had just started (I emailed to cancel the day it charged).
I feel their customer support was very good.
He played for a whole month and had two months left which he said alternatively to freeze his time. Two months is a long time. One month as well. Apply fees,
2-weeks or a month worth of freeze. You will get more money in the end. There is allot of money to be made using the "freeze my time". Fee them enough so it is an expensive thing. Just like a server transfer.
Companies can make a shit ton of money from this "taking a break" MMO community. You want to take a break? Pay for it.
Why is that a smart move? Because it is a win-win situation like we say in the business world. Customer is happy and you get more money. As simple as that.
Bottom line is this - Have limitations that are PROFITABLE that keep both you and the customer happy.
Just because a concept makes sense doesn't make implementing it an easy thing. Sure, the idea of "Freeze my time" sounds great but I'm pretty sure there is no "freeze" button in their accounting system. Why spend the time/money/effort to create software to track/manage something that very few players will actually ask for? It's not gonna happen.
Again... try that at DisneyWorld. Buy an annual pass. Use it for 3 months and ask them to "freeze" it for you or ask them to refund your 9 months. Let me know how that works out. Disney is a pretty profitable company so I think they have a better grasp of building customer loyalty than you do.
OP your thread on the official forums got lambasted, and the one on here is as well. Just accept the fact that your claim is ridiculous and move on.
All time classic MY NEW FAVORITE POST! (Keep laying those bricks)
"I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator
Proudly wearing the Harbinger badge since Dec 23, 2017.
Coined the phrase "Role-Playing a Development Team" January 2018
"Oddly Slap is the main reason I stay in these forums." - Mystichaze April 9th 2018
This is why the subscription model is so antiquated. B2P is better suited to gaming as a whole. You buy the game, you play it, when you want, how you want. So simple. The developers get their return, the players have their freedom. Win-win all around.
As for the OP, clearly a troll thread... has never had anything good to say about Wildstar from the beginning.
Playing: FFXIV, DnL, and World of Warships
Waiting on: Ashes of Creation
Company doesn't make more money. They will make more when your sub runs out and your break is over and you have to resub.
Taking a break is just another word for quitting anyways. I've "taken a break" from MMOs to never come back, and then "quit" from MMOs that I came back to three months later lol.