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Purchasing problems on main website today?

EvelknievelEvelknievel Member UncommonPosts: 2,964
in ArcheAge

Due to peer pressure once again, here I go, has anyone been having issues purchasing from the main website?

I get a message after completing the cc information - "You should not be here or something pretty close to that saying". I kid you not.. However I tried another cc just in case and said "cannot purchase at this time".

I am starting to wonder, maybe I shouldn't buy this game now or at least it's silver founders pack and just wait till the 16th.

Comments

  • EvelknievelEvelknievel Member UncommonPosts: 2,964

    Well at least I found out it just isn't me.

    Had 2 buddies of mine try as gets the same error code.

    That's alright Trion, if it doesn't let me purchase it tomorrow, it is definitely a sign not to purchase the game (I am not even being sarcastic). 

    I know its a f2p game and maybe its better this way to wait instead of dropping some money for a 4 day headstart and a glider.

  • QuicksandQuicksand Member UncommonPosts: 684

    I believe the issue is when you try and add a payment option while you are trying to purchase. If you create a payment option under account mng and then after you have a payment method already setup on your account, try and make the purchase it should work.

     

    This is based entirely on my experience with it. You could be experiencing some other issue. But hopefully this helps.

    www.90and9.net
    www.prophecymma.com

  • EvelknievelEvelknievel Member UncommonPosts: 2,964
    Originally posted by Quicksand

    I believe the issue is when you try and add a payment option while you are trying to purchase. If you create a payment option under account mng and then after you have a payment method already setup on your account, try and make the purchase it should work.

     

    This is based entirely on my experience with it. You could be experiencing some other issue. But hopefully this helps.

    Thanks for the tip! Went added and tried your method, still same result. however I may have to do your little trick and here are the rest of the steps on what went down to get it to work.

    Went into their GLYPH and cleared locations.

    I tried it again and still ended up with the same error message.

    Went back in GLYPH again and added new payment.

    Got error message again 'You should not be here" , so once again, logged out of GLYPH and logged back into it and chose add new payment.

    I was able to add information (lower case) and error code again 'Cannot make purchase - it didn't even save the information I put in", logged back out.

    Then once last time I tried again to add payment and I put everything in UPPERCASE in the CC# information and that worked!!?! (to quote Wargames - Strange Game) - maybe I should have stuck to chess.

    Anyways, now to talk my buddies in what I did to get the payment through.

     

  • LacedOpiumLacedOpium Member EpicPosts: 2,327

     

    Inputting in upper case shouldn't really make a difference.  It sounds like the system is probably in overload this morning and it's a hit and miss.  The trick, if you can call it a trick, is to just keep trying and it will eventually take.

  • EvelknievelEvelknievel Member UncommonPosts: 2,964
    Originally posted by LacedOpium

     

    Inputting in upper case shouldn't really make a difference.  It sounds like the system is probably in overload this morning and it's a hit and miss.  The trick, if you can call it a trick, is to just keep trying and it will eventually take.

    I thought the same thing, however I was having this same problem yesterday morning on their website and tried several times throughout the day. But, today after a few more attempts, it did work.

    Something is definitely borked for the payment option, I am just glad I was able to resolve my situation.

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