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Crashing at intro

MackeskimoMackeskimo Member Posts: 50

Has anyone else experienced crashing at the intro video?

 

At first I was having problems with the "un-skippable" cutscene. In which after pressing ESC on the Trion splash and 2 other videos I skip. I am forced to watch a cutscene where you see a field and some wildlife are roaming and different locales. 

At first, this cutscene would just stop and the server selection screen would appear. However, now it just crashes (without errors or notifications) to the desktop.

The servers are up and operational (although as of now, the servers will be down soon)

Has anyone else experienced these problems? and if so, how (if you were able to) did you fix it?

So far I have...

Reinstalled the entire game, turned off intro movie cinematic, alt-enter fullscreen/window swap, admin start.

 

Waiting on support but we know how long queues are in, and surrounding this game.

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Comments

  • BattlerockBattlerock Member CommonPosts: 1,393
    I have crashed in game and while waiting in que. I have tried dx11, dx9, flashing my bios, reinstalled game, various gpu drivers, updated windows 8.1, I monitor temps, scan my event logs, .... Lately I can get about 4 hours of game time in before it crashes my gpu drivers. I hope Nvidia sends out a specific update for ArcheAge to help fix this issue. The last update from September 18th helped tremendously, but it still isn't quite right. The one thing I don't do is shutdown my Antivirus, I will just deal with it instead of shutting down my Antivirus.
  • MackeskimoMackeskimo Member Posts: 50

    I have been playing since Alpha (yes, i had enough extra cash AND, more specifically, extra stupid to buy my way in)

    I had absolutely no problems with the game until a few days ago when I started having the unskippable intro problem (this started occuring on my desktop).

    Now, on my laptop which has ran the alpha and beta with no problems, I began to get the unskip-intro problem again, which did not phase me much as it ALWAYs eventually (within 5mins) let me into the server screen. But now that video (which seemlingly cannot be skipped) is crashing and has no noticeable or valid reasons as to why.

     

    I don't believe its hardware related for most people and instead is on Trion's side (which scares me even more because at least I can try to fix it.... Trion has a track record that says they wont even look at it...

    So far, queues, server stability...hell server entering, Patron status... all are flawed considerably. 

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  • kinidokinido Member UncommonPosts: 429

    The crashing at intro is due to server issues.

    They may be up and running - but your system is having issues connecting, normally this happens when they are under a DDOS attack, or they are having server latency issues.

    It's happened to myself a few times, and when I am running fine - a guildee might be having that issue. 

    Just keep trying - and it will push you in ..

     

    same with the intro loop - just let it play, and when it can finally connect to servers - it will connect and switch to server select screen. 

    PS - All mammals have nipples.

    Get over it already.


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  • alltoreup21alltoreup21 Member Posts: 14

    Adventurers, the NA #ArcheAge servers are now offline for a server restart. Full details here: http://t.co/kdw1qnJFbf

    — ArcheAge (@ArcheAge) September 22, 2014
  • MackeskimoMackeskimo Member Posts: 50
    Ok, I will keep giving it a try. Thank you Kinido... i needed the extra hope lol

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