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Amazed at their customer support.
Yaevindusk
Member RarePosts: 2,094
While somewhat initially annoyed that I didn't receive a backer email with my redemption code, I noted that they asked those who were a part of a rare error to email them to retrieve it. Doing such, I emailed them with the most basic of information and expected not to hear back for days -- possibly going through all sorts of steps to prove that I didn't get my email.
However... not a minute later I got another email saying they were reviewing my case and the information I did include. Three minutes after that, they send me my redemption code as well as a copy of the email detailing what to do with such. In additional to a personal apology and thanks for supporting the game.
All the while it being 9PM where I am at the time, and likely 10 or 11PM where their headquarters are (assuming it's in Texas, if I remember correctly... though I've read quite a bit lately and may be getting that confused).
I was so impressed that I almost wanted to respond to the reply saying such, but I figured to note my impressions here instead.
Kudos.
Comments
Good to know. Those are quite useful to clean computers with. You know, things people pay excessive amounts of money for when they could just as easily play most everything on max with something a quarter of the price.
Though I'd be cautious to purchase such a thing without doing significant research in said product. The compressed air could explode in your hand, doing damage to yourself or your computer parts. In addition, one must also see if said customer service understands English, look at their credentials, history, etc. Is he a part of larger group of industry specialists that create compressed air? How is shipping?
It'd be important to educate yourself on specifics, weigh risks and invest in things that will have a large pay out. I know when it comes to kickstarter I've kickstarted roughly seven to eight times. Absolutely thrilled with each product that has come out so far, and am constantly in contact (one way) with the ones that have yet to been released.
Why is this? In some cases, I knew the people personally or have talked to them in the past. In others, I know people who knew them. Still others, I actually understand various aspects of research, warning sighs, etc. Or I just liked an idea, weighed my own knowledge of how much time I think it would take to make with what they said they have and need, and rolled the dice.
The specific package I bought with Crowfall was the $250 one. The one that gives you a physical collector's edition -- which I typically value at around $135 personally when it comes to collectors editions in general -- as well as a host of other unique things. Most specifically, the six years of VIP Subscription that would otherwise cost me $1080. Which could also further be traded for materials if I don't think I'll make use of six years, to further boost the time I do play it.
While I would never say $250 is child's play money, it was excess money that I had. I did various background checks, I looked at the projects each person claimed to have worked on -- matching names in credits if I wasn't sure of them personally -- and so on and so forth. Granted, this is my normal behavior before donating (or investing, if you view your own entertainment as an investment and how much you will gain if satisfied with their VIP services and what you get; I personally don't like getting too much, as I have nothing to then work for), and I knew of some big names already, as well as watching various videos whereby they spoke of their intent.
Indeed, it is easy to warn people about potentially wasting their money. But there is a point when being a cynic often makes one look either daft themselves or incapable of thinking that there are people who know risks and do proper research. Or simply do whatever they want with what money they have. Granted, there are, in fact, people as such. Though a direct warning of such would better suit outright mockery or satire of someone who is genuine in a specific topic and has faith in something -- whether it is from experience or knowing how to understand the system... or even just throwing money at the screen.
Truly, I do not understand your reasoning for seeming to turn what was a positive thread of an experience I had into a cynical satire... of what agenda you were trying to complete. If you've heard too much of something, or someone got under your feathers elsewhere. Or if you think the idea of supporting or donating at all is stupid and thus have to spread your beliefs elsewhere. Perhaps it was just that, a joke with no intent behind it at all. Again, I simply do not know, and cannot begin to understand without insight.
Irregardless, what another person sells does not invalidate a simple statement. I was impressed with process that took less than a few minutes late at night. We all read into whatever we want with regards to that. It is no impression on the game itself, the people who work on it, or anything but a simple experience that I had. Nor is it me saying that "OMG, THESE GUYS ARE THE BEST AND MOST TRUSTWORTHY, DONATE NOW!!!"
If it was read as such, then I write now saying that was not the intent. If this was just from being tired of Kickstarter or of seeing things such as Star Citizen push out new ships every day, then I understand. Those are cases whereby you spend thousands for something you can just earn when a game is out. It's not a case where you save $1080 in value for a game you would subscribe to, knowing that you're an Altoholic and that, at the very least, you could trade in 60+ of those tokens for vast amounts of materials to make a better realm for yourself that can ever be upgraded besides (and if I don't like it, I can experience end-game stuff with all the resources I'll earn from these trades). Even if the game turns out to be crap, it's value for money with me with all of those benefits and 72 months of subscriptions.
I'd of probably supported Star Citizen by now if they did offer a lifetime subscription plan of sorts, and not just insurance. Though that's a game whereby I'm waiting for Squadron 42 to be released, even with substantial evidence that they're getting the job done.
Prolly most epic comeback ever. I lol:ed alot. Respect.
For me, the post was like "hey, they don't have a game yet, there is no guarantee that they will, but they have such great customer support!". That was just very funny for me but my sense of humor is weird and English is not my main language, please don't take it personally.
I really hope Crowfall will succeed (my guess is that the game will get launched, and people will play through two or three campaigns and then the game will die, as it does not seem to offer anything long term, in my view).
How does it not offer anything long term? Every time a campaign ends, you bring back spoils to your home, materials that you can't get without the campaigns, loot, advancement.
I feel like you haven't actually looked into the game, and have literally just read thread titles about the game.
I'm not planning to start a flame war on Crowfall, that is not my intention. My bet is that people will get either bored or pissed after the first few campaigns, but again, as I've said, it's just my view. I'm mostly interested in the game because I want to see how they will handle the campaigns - when will a campaign end, and how? Will there be a time limit? Will there be objectives limit? While I really appreciate new ideas and I fully agree that the genre needs massive changes, I see a lot of problems with this Campaigns system.
I don't know...really don't, all I can say is the mmo genre has been destroyed by companies that cater to the whiney kids (can't blame them as they are the most vocal). That said, some of these smaller companies see that a LOT of people want to actually play a game and not just follow theme park story lines, problem is most of them are to small to pull it off. They so their game will launch soon, then three years later they are still in development, you jump in and play it and it feels like it's not even close to done. I think Crowfall has some ideas and they are looking to make some changes, not just go back to the old way of doing things, but make really gutsy changes. I'm not sure it'll work, but I think we can all agree the most fun time in an mmo is launch (if it's not bugged to all hell) everything is new, pvp is happening as you fight over mobs, etc...so resetting servers doesn't seem so bad. Let's just see if they can pull it off in a timely manner or are we going to be sitting here a year from now talking about a game that has barely advanced it's development...
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