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change password not working

angerbeaverangerbeaver Member UncommonPosts: 1,273
in Elder Scrolls Online

Hey All,

So I was trying to reset my password and it kept not working. So my first initial thought was "omg i went to a fake site". Well I googled Elder Scrolls Online and it takes me to

http://www.elderscrollsonline.com/en-us/home

which is the same domain I got sent to for the change password.

I get the email saying my password was changed but I still cannot log into the website.

 

Is this not the official forums? Is the website not working as it should be? 

Thanks!

Comments

  • SovrathSovrath Member LegendaryPosts: 32,984

    "So I was trying to reset my password and it kept not working. So my first initial thought was 'omg i went to a fake site'."

     

    This is the part that worries me. When trying to change your password what did you click on? Did you receive an e-mail?

     

    Otherwise you should be able to change it again.

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  • EladiEladi Member UncommonPosts: 1,145

    Account site >  https://account.elderscrollsonline.com/

     

    pass reset >   https://account.elderscrollsonline.com/users/password_reset 

     

    al works fine, make sure to use youre username not a email adress to log in...odly thats a mistake some pll make

     

  • angerbeaverangerbeaver Member UncommonPosts: 1,273
    Originally posted by Sovrath

    "So I was trying to reset my password and it kept not working. So my first initial thought was 'omg i went to a fake site'."

     

    This is the part that worries me. When trying to change your password what did you click on? Did you receive an e-mail?

     

    Otherwise you should be able to change it again.

    Yeah it was an email and when clicking the image in the email I get sent to this in the web browser

    https://account.elderscrollsonline.com/store?

     

    Contents of the Email was:

     

     

    Greetings James,

    Thank you for participating in our Welcome Back Weekend! We hope you enjoyed your time in Tamriel!

    We wanted to remind you that your coupon code for 25% off your PC/Mac Store purchase will expire on Wednesday, May 20th, at 10:00AM. Don't delay; purchase your copy of ESOTU or your Crown Packs today!

    We hope that you'll return to Tamriel in the future.

    - The Elder Scrolls Online: Tamriel Unlimited Team

     

  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,717
    Originally posted by angerbeaver

     

    Is this not the official forums? 

    No.  This is MMORPG.COM

     

    You would probably have better success on the official forums though.  Random internet guy can sometimes help with an issue, but account related ones are probably not ones they excel at.

     

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