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ArcheAge | Scott Hartsman on 2.0's Stumbles, Lessons Learned, and More | MMORPG

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  • mgilbrtsnmgilbrtsn Member EpicPosts: 3,430
    The only time you ever see news on any site about Archeage, is how Trion f##ked up. Wont play another trion game, I did the same thing with funcom after the Age of Conan shit storm.
    Personally I think their other games are alright but Archeage just seems to be cursed.
    A lot of people seem incapable of understanding this.  Sometimes a company can have multiple projects and have different results.  One failed game (An opinion by some) doesn't make everything they do bad.  I don't like hershey kisses, but I don't think every product hershey makes is now bust.

    I self identify as a monkey.

  • Darkfalz89Darkfalz89 Member UncommonPosts: 581
    edited September 2015
    But in all seriousness I am behind simply looking at Trion to blame for the failure that is this game. As Zebub mentioned Trion really should tell XLgames to jump of a cliff but when there is no shortage of naive bumbling idiots ready to swipe their credit card to "attempt" to beat the RNG raid boss then why turn away free money. While it would be nice to still praise this game for the very little it got right you find it hard to do so when most if not all articles to do with this game has the word compensations/I'm sorry/ and what they messed up on as the theme.... The biggest shame is how much of a disappointment this game was from a purely XL games standpoint. 

    When I heard that this title was heading by Song of the Lineage II team I had high hopes because L2 was a very well designed game from a open world PvP/GvG/Crafting/Siege/Political standpoint. The game featured an amazing karma system and had a well designed guild structure that pitted guilds against other guilds with proper guild war declarations. The mere thought of all those amazing systems revamped for a next gen MMO with a slew of sandbox features can make any L2 player's mouth water. What we got was a game that try so hard to play both sides of themepark and sandbox that it failed hard at both. 
  • zaberfangxzaberfangx Member UncommonPosts: 1,796
    Trion should of let them kick and yell the people asking to open up more server. Queue was going go down after the hype when it did. But welcome to the mess with this happening, as when people ask for more server they got it. Just feel sorry for the people who didn't ask for more server in the first place that still playing end up in this mess.
  • TalonsinTalonsin Member EpicPosts: 3,619
    People keep saying Trion taking up Archeage was a mistake but various people who claim to have insider (like DMKano) say this was one of Trion's most profitable years ever.

    I know the person you mentioned above continues to say that last year was their most profitable year ever but if you look at that in the correct context, it isnt all it was cracked up to be.

    Trion started with one game, Rift.  Hartsman was not the CEO during its development or its launch.  It had a very successful launch for the companies first game.  After Rift launched, Hartsman left and then came back as CEO.  They got the contract for development Defiance and they threw a ton of money into the project.  They hired a lot of high profile people including one of the founders of Eve Online.  They also purchased "End of Nations" from Petroglyph around this time and hoped to release it as a F2P game with a cash shop but that never happened.  They ended up scrapping EoN and their Defiance game was released to terrible reviews.

    At this point their highest revenue year was either the launch of Rift or the launch of Defiance before everyone left that game.  This left them with one shelved game (EoN), one poorly performing B2P game (Defiance) that not many people were playing after launch and of course the cash cow of Rift.  At this point they were cash strapped and Hartsman had no choice but to lay off staff and reduce costs.  Media sources called it "massive" layoffs.  Source: http://www.ign.com/articles/2013/05/17/trion-hit-by-massive-layoffs

    This brings us to summer of 2013, the company is on life support and relying on Rift for most of its revenue.  Employees and assets are at an all time low now.  This is where Hartsman actually stepped up and did his job and decided that instead of developing a new AAA game which they did not have the money for, why not publish a game from the east.  They incur a small amount of development cost to localize the game for the west and then rake in the profits.  Even I have to admit this was a brilliant strategy and I give him props.

    The strategy works, they market Archeage well and sell a mountain of collector pre-order sets at $150 each and rake in the cash before the game even launched!  The game sells wildly and servers are backed up with people wanting to play.  Even subscribers who get priority have to wait hours to get in, they launch more servers and capitalize on the momentum.  The money they took in for that period must have been astounding.  According to Trions #1 fan, it was more than enough to cover the localization cost.

    So Trion was at an all-time low when Archeage came out and they had cut employees and assets to their lowest points ever. It is easy to see that with very little development cost, the release of a AAA game and selling $150 boxes, it was enough to give them a record year.  Sadly, it might have been a short term strategy as they seem to have made many people mad over how they handled that game.  2015 will not be a record breaking year for them and many people would not pre-order from them again due to the bait and switch used in Archeage.  

    The "most profitable year" doesn't look so great now does it? 




    "Sean (Murray) saying MP will be in the game is not remotely close to evidence that at the point of purchase people thought there was MP in the game."  - SEANMCAD

  • JJ82JJ82 Member UncommonPosts: 1,258
    The more I read from Scott the more I cant stand the man. He speaks as if players have no knowledge at all about gaming or the genre. Its so disrespectful and he is the reason I stopped giving Trion any more of my money. Stopped playing Rift when they brought him back, the man ruins games and has no respect for gamers.

    "People who tell you you’re awesome are useless. No, dangerous.

    They are worse than useless because you want to believe them. They will defend you against critiques that are valid. They will seduce you into believing you are done learning, or into thinking that your work is better than it actually is." ~Raph Koster
    http://www.raphkoster.com/2013/10/14/on-getting-criticism/

  • zaberfangxzaberfangx Member UncommonPosts: 1,796
    JJ82 said:
    The more I read from Scott the more I cant stand the man. He speaks as if players have no knowledge at all about gaming or the genre. Its so disrespectful and he is the reason I stopped giving Trion any more of my money. Stopped playing Rift when they brought him back, the man ruins games and has no respect for gamers.
    I'm stilling playing rift things did change when he was around, but not sure he had any part of it. But is hard to find a game good as rift to many mmo far short to keep me longer and keep coming back to play. So I live with it until the next mmo they can drag me away from rift. But your right at times feel like they put in things when they know that going piss us off.
  • goboygogoboygo Member RarePosts: 2,141
    edited September 2015
    "Lessons learned" are for start ups.

    Just admit to what it is, a massive screw up by the project lead and system architect.
  • junitaliajunitalia Member UncommonPosts: 20
    Just a thought. All these open world games and such. Maybe you could get some tips from SecondLife? I mean that stuff is completely open and others can still manage to run games and such on their sims while being open world. Just a suggestion.

    <a href="http://www.enjin.com/" alt="swtor guild hosting"><img src="http://sigs.enjin.com/sig-swtor/120457bac4d0f5a2.png"></a>

  • GeezerGamerGeezerGamer Member EpicPosts: 8,857
    Jonas_SG said:
    TheJoda said:
    This game could of been a real game changer for the MMO industry; however, Trion and their partner Botched the Class skills, botched every LAUNCH of the game, and this is no different. What a real shame.

    I think it was made for Korean and Asian market, it would have been a failure no matter what Trion did. I just hope, in the next  MMO that Trion make - we would see main features that the Archeage had: Open housing, Awesome Crafting system, Open World. 

    If Archeage was developed by Trion and not XLgames, it would have been a major success, because Trion knows what our market needs.

    Your post made me wonder, since Archeage was released in Korea, Japan, and The Russian Federation, did any of those versions have this kind of trouble with patch roll outs or is this something specific to the US version of the game? Anybody know?
    I don't know about their launch, but as I recall the game was not doing all that well in any of its markets.
  • SomethingUnusualSomethingUnusual Member UncommonPosts: 546
    edited September 2015
    DMKano said:

    The only time you ever see news on any site about Archeage, is how Trion f##ked up. Wont play another trion game, I did the same thing with funcom after the Age of Conan shit storm.

    TSW is flawed but it's worth a playthrough for the sweet storyline and some of the best puzzle quests period.

    You're just missing out on having a good time... 


    Puzzles? May have to spend some money on this The Secret World game...

    Back to the discussion nevertheless. I'm slightly surprised they had an issue with authentication load. Seems a lot of companies are moving towards multi-application launchers. I miss the basics, the launcher kept the game up to date, that's it. The application itself deployed login and authentication.

    I guess it's to be expected when expected load and compensation methods had not yet been implemented to that level of traffic.

    Glyph has a very user friendly launcher though, great for kids to understand, and great at presenting information in a simple way.

    So what's the fuss? Did anyone actually have a true repercussion from this? Last I checked all of Glyph's listings are free to play with a subscription optional. Not like any clients lost out other than a short time period without playing. Outside is good sometimes.
  • frealmsfrealms Member UncommonPosts: 24
    "TRION", "learned" and "ArcheAge" can't be put into the same sentence.
  • BrokenSilenceBrokenSilence Member UncommonPosts: 321
    I've not only voiced my strong disapproval of Trion many times due to the things with Archeage but I've even went a step further and uninstalled all Trion products from my pc which included Archeage with tons of end game items, credits, gold etc. etc. without even caring how much time I put in or thought of what I was giving up by doing so. I sat through 2 horrible launches, the first launch of the game and the Auroria launch where the same thing happened as it did on this launch. Regardless of how many of you dislike what has happened, the reset was 100% the right move.
  • spafonspafon Member UncommonPosts: 54
    I am looking into legal action against Trion. What they've done, in my opinion is consumer fraud.  They were fully aware that both servers they planned to merger had capacity land ownership and were fully aware at least half the paying consumers involved were going to lose every thing they worked for and paid for in the last year.  They also broke their own rules and failed to return all the tax deposits for the forced demolitions, literally stealing thousands of tax certificates from the consumers.  

    The very concept of a persistent MMO was ignored with a full server wipe that set everyone back to square one.  I believe it's time for a test case to establish some standards on how paying customers can and cannot be treated by game owners.  Clearly what with the constant lying, disinformation, calling a server merger "Evolution" and literally stealing from customers has to be addressed and may actually be criminal. The very fact that this is the Asian pay to win model means it is not a game and to sell it as such is also fraud.  To market it as a game violates Federal Trade Commission regulations. 

    What happened on Saturday was a hacker attack that was successful.  Software was used to get an unfair advantage at login and a DDS attack was caused by Trion allowing the creation of characters on the merging servers so players from other servers could get more land.   On Sunday I logged in within less than 5 seconds of the server, Nazar, going live I found every spec of land was claimed.  I spent hours and the next two days searching every housing area and found nothing vacant.

    The whole fiasco was poorly planned, ineptly executed and criminal in nature.  Today's insult was  alleged compensation for Saturday.  Half the tokens to buy an item in a closed event, so nothing more than another useless un-trade-able item to take up yet another inventory/warehouse slot.  This is not compensation it is a storage liability and actually penalizes the consumer by taking an item slot.
  • spafonspafon Member UncommonPosts: 54
    edited September 2015
    DMKano said:
    10% were able to log in.

    90% couldn't. 

    10% playerbase losing land they claimed in less than 1 hour was the right thing to do.


    The only problem is that on Sunday all the land was claimed in seconds and over half the paying customers lost everything they had built up, spent lots of time and real world money on since the last fiasco.  To add insult to injury they stole all the tax refunds for the forced demolitions.

  • MaelkorMaelkor Member UncommonPosts: 459
    I am just wondering when the devs are going to stop learning and actually start doing all the things they have supposedly learned over the years. Pretty much every time I see a sentence involving  a dev and "lesson learned" it comes from someone who has been in the industry for 5, 10 or even 15+ years. Just how many lessons are there for these guys to learn? Do we need a remedial school for some of them?

    In full disclosure I have never played archeage as I have no desire to play a game designed in Asia. The cultural differences always come through in game play that translate into things that are not fun for me. The whole land system thing to me sounds like something set up for a developer to make a lot of money in a cash shop.

    I am personally waiting for a game that has been developed by a dev that has learned all the needed lessons and is no longer in dev grade school but has perhaps graduated from dev college.
  • SomethingUnusualSomethingUnusual Member UncommonPosts: 546
    DMKano said:

    The only time you ever see news on any site about Archeage, is how Trion f##ked up. Wont play another trion game, I did the same thing with funcom after the Age of Conan shit storm.

    TSW is flawed but it's worth a playthrough for the sweet storyline and some of the best puzzle quests period.

    You're just missing out on having a good time... 


    Puzzles? May have to spend some money on this The Secret World game...

    Back to the discussion nevertheless. I'm slightly surprised they had an issue with authentication load. Seems a lot of companies are moving towards multi-application launchers. I miss the basics, the launcher kept the game up to date, that's it. The application itself deployed login and authentication.

    I guess it's to be expected when expected load and compensation methods had not yet been implemented to that level of traffic.

    Glyph has a very user friendly launcher though, great for kids to understand, and great at presenting information in a simple way.

    So what's the fuss? Did anyone actually have a true repercussion from this? Last I checked all of Glyph's listings are free to play with a subscription optional. Not like any clients lost out other than a short time period without playing. Outside is good sometimes.
    I don't think you understand some of the basic game mechanics of Archeage. One of its most important features is land ownership which you need for crafting. Crafting which is needed to advance through the most important parts of the game. Land is in limited supply. Once all the plots on a server a claimed that's it. The only way to get land after that is to purchase it from another player, usually at absurdly inflated prices. Without your own land crafting transport, especially ships, is damned near impossible, ships which play a giant part in end game content. So now do you understand why players were outraged when the expansion launch went tits up just like every expansion launch this game has ever released, and a large majority of players couldn't log in to participate in this highly anticipated land rush? Or why the few who did felt screwed out of land they legitimately claimed only to have it taken away again because XL Games does such a rotten job running their game? The game may be free to play but due to the nature of the RNG cash shop and labor system a lot of gamers still pay to advance faster. So it isn't just freeloading whiners who are complaining, quite a few of them are angry paying customers.

    Personally I feel that the land system is the game's most undermining, and to me its least enjoyable, feature, running a close second with the artificially game limiting labor points system. Its a feature that guarantees that no matter how perfect the game servers run, something XL Games have proven time and again they massively suck at, some players are going to feel unfairly disadvantaged. And that's when everything happening in game is honest and above board, add hackers to the mix, something that Archeage has been plagued with since day one, and you're sitting on a powder keg of angst just waiting to go BOOM.


    I know absolutely nothing about Archeage honestly. But thanks for the insight. <br><br>
    So, people are upset that they were locked out of the game due to high traffic, over digital land? That doesn't make much sense still. Regardless of mechanics, first come, first serve... I have my doubts that enough time would have even elapsed for a majority of the locked out players to have even been capable of participating if it is such a limited supply with high demand. I think it probably boiled down to purely "I don't want to do anything but play this one game, and I'm mad because the inevitable failure of technology." Murphy's Law applies here, and everywhere. So, what's the fuss again?
  • Slider7Slider7 Member UncommonPosts: 75
    this whole patch to 2.0 was a complete joke. Excuses after excuse for failed launches since going Alpha. Compensation packages that are a slap in the face to the player base. Mr. Hartman states that they have more players playing now and there are more people playing right now than there were through all of 2015. This is only because Trion/XL Games has cut their server numbers in 1/2 so the players don't have a selection of where to go now. I logged in long enough to get my stuff out of the in-game mail system and logged out. Then uninstalled all Trion/XL Games titles from my computer and purged the files and registry from the computer. Trion/XL Games could not pay me enough to come back and try any of their titles again. I have to agree with another poster that said that Trion/XL Games has become the next FUNCOM of the MMO Community. If you are looking for a MMO to play wait for B&S to start their closed beta testing at the end of October and give that title a shot. Otherwise look for something else to play. Archeage isn't worth the code it was built on.

    -Slider7

    Looking for that next MMO

  • JDis25JDis25 Member RarePosts: 1,353
    edited September 2015
    I say the hate WAS spot on. I left the game for six months and went back because there is a serious lack of polished, social and relatively popular MMOs. It is now a lot better.
    Now Playing: Bless / Summoners War
    Looking forward to: Crowfall / Lost Ark / Black Desert Mobile
  • TalonsinTalonsin Member EpicPosts: 3,619
    DMKano said:


    2011 - single revenue stream from Rift
    2013 - 2 revenue streams from Rift and defiance 
    2013 - san Diego studio shutdown (massive downsizing = savings )
    2014 - 4 revenue streams (archeage and Trove added)
    2015 - 5 revenue streams - Devilian (maybe 6 depending on Atlas Reactor timing)

    Do you see it now?
    Nope, let me fit that for you.

    2011 - Great game, good launch, profitable year

    2013 - Good initial money from Defiance box sales but then tanks faster than the Titanic

    2013 - According to some sources, 80% of the Trion is gutted.  Guess those two revenue streams ain't what you cracked them up to be.

    2014 - Still doing ok with Rift but no where near 2011 or 2012 level, Defiance is still not making money,
    Archeage blows the door off sales based on $150 founders packs, strong box sales and initial cash shop sales.

    2015 - Archeage has merged servers and is not generating anything near what it did in 2014.  Defiance is still the armpit of Trion and Trove is mainly played by young people for free.  Does it make money? yep but no where near what they lost from Archeage.  Are you really banking on Devilian to be a big AAA launch? 


    2014 was their biggest year because they launched a major AAA MMO to amazing sales.  Then they pulled the TS tree lockbox gimic after the launch of Auroria when every guild needed TS trees for siege weapons and raked it in from the cash shop.  They could launch Devilian and Atlas 6 months ago and not make the kind of money they did during the Archeage launch. 

    The majority of MMO populations go down over time and Archeage is no exception.  The server merge alone signals they dont have near the amount of people they once had.  I was on Lucius which they added later and it was full with queue times for subscribers.  They are not selling boxes for $50 to $150 a pop anymore either.  Cash shop sales are not near what they were as most players already have their boats, houses, vehicles and siege weapons.  The online labor change reduced the number of labor pots needed. 

    If you think Trove can bring in the money Trion made from the box sales alone of Archeage you are only fooling yourself.  All three (Trove, Devilian and Atlas) wont have a combined launch near as profitable as Archeage did.  Archeage paid for itself just in pre-orders and you think the three new games are gonna make up for that? 

    Now, dont get me wrong, I'm not saying they are losing money or wont make a profit.  I am saying 2015 wont be a record year in revenue for them.  Sadly neither of us will have proof either way.




    "Sean (Murray) saying MP will be in the game is not remotely close to evidence that at the point of purchase people thought there was MP in the game."  - SEANMCAD

  • doodeskaderdoodeskader Member UncommonPosts: 32
    Fuk of Trion. You stole money from my paypal account, telling them that i had a monthly payment. I never seen such greedy basterds in my gamelife. I had to block Trion from getting money from 2 of my paypalaccounts with help of a paypal employee who was so nice to help me fix it.Trion get the fuk out of the gameworld, you guys dont belong here.
  • zaberfangxzaberfangx Member UncommonPosts: 1,796
    edited September 2015
    Fuk of Trion. You stole money from my paypal account, telling them that i had a monthly payment. I never seen such greedy basterds in my gamelife. I had to block Trion from getting money from 2 of my paypalaccounts with help of a paypal employee who was so nice to help me fix it.Trion get the fuk out of the gameworld, you guys dont belong here.
    Sorry that happen man, I seen that happen to other as well. Not as many then other got there acct. hacked and the hacker trying buy arche age founder packs. Yes that was trion responsibility so you right to be mad at them. But the is thing EA did alot things bad for very long time and there still here still making money, pretty much trion not going anywhere soon even if it does get worst.

  • MorrowGamingMorrowGaming Member CommonPosts: 16
    Scott how did you and Trion manage to take one of the best mmorpgs I've ever played and turn it into utter garbage? Oh that's right with greed and incompetence you're staff can't get anything done right. You can't compensate for that I'm afraid. AA needs to be reset and given to another publisher, one that can run a bath preferably.
  • pieholepiehole Member UncommonPosts: 47
    Holy crap does the trolls love Trion much? So much flaming. Guess they forever will regret of beeing a part of AA since many ppl only recognise them for that game. Think their other games isnt that bad and have pretty decent f2p models.
  • NobleNerdNobleNerd Member UncommonPosts: 759
    LOL... this is like Trion's 5th or 6th attempt at "the perfect patch". I let go after 3 strikes, but I think they are now on their 5th or 6th epic fail.


  • fodell54fodell54 Member RarePosts: 865
    piehole said:
    Holy crap does the trolls love Trion much? So much flaming. Guess they forever will regret of beeing a part of AA since many ppl only recognise them for that game. Think their other games isnt that bad and have pretty decent f2p models.
    Rift? You mean the game that if I'm willing to spend money I can buy raid gear. Yup, that sounds like a great f2p model to me.

    All their other game blow minus Trove. Trove isn't my cup of tea so I won't comment on that but everything else pretty much sucks. Which is saying alot coming from someone that once paid for over a year in advance for Rift. It is literally a good game turned into shit by a money heavy f2p system.
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