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Pre-Ordered "Cant Play" "Can't reserve name"?

RenoakuRenoaku Member EpicPosts: 3,157
I pre-ordered this game without knowledge that the game required "XingCode3" which is very malicious spyware, was required to be installed, and couldn't play the game because of this I will not install "XingCode3" or "Game Guard" on my pc, my limit is "Punk Buster" and "VAC" which are upfront with their "EULA" and agreement" in which Korean Anti - Cheats are not, nor is there any way to uninstall them from add, and remove programs.

On top of this today I got an email asking me to reserve my name, I tried to reserve my name, obviously I Reserved my family name because it wasn't taken, but here is the problem, I tried to reserve my character names, Every Single Name I tried was taken, on top of that I tried a Number between my character name like he1ena, and it said a maximum of 4 numbers per name can be used, and I only used one number in my name, you have got to be kidding me one of the worst game companies in my eyes, waste of $100 pre-order for a piece of garbage, could have been great, but  with both these issues, and them not listening to feed-back, or complaints, or even addressing the XingCode3 issue, and now this, way worse than even "Arche Age".

In the most a player should be allowed to reserve any name they want to only thing that should be reserved is "Family Name" because every name should be able to be created for example "Helena | Family Name, Rather than Helena1, or HelenaXxX and so on its insane the game developed that can just never think before releasing a game into open beta this is something that should have been fixed sooner.

Comments

  • rojoArcueidrojoArcueid Member EpicPosts: 10,722
    edited February 2016
    Whats the saying about the fool and his money? You dont go throwing $100 on things you dont know about.

    Sorry but you wouldnt be going through this if you did your homework first.

    As for the name reservation, ive changed mine 3 times without problems. Looks like you are not paying attention to that either. Read the FAQ.

    Good luck.


    EDIT: Name Reservation FAQ:

    Are there any restrictions on the name I choose? 

    Yes, the following restrictions apply:

    • The first letter and the one following an underscore must be upper case.
    • Must be 3-16 characters in length.
    • May only contain alphabetic characters(A-Z), numeric characters(0-9) and underscore.
    • You can't use a letter more than 3 times consecutively.
    • A maximum of 4 numbers are allowed at the end of your name.
    • Underscore is allowed only once and can only occur between a minimum of 2 characters.
    • Must be available.

    Also note that the FR/DE accents are restricted.


    EDIT2: at the end of the FAQ it says if you find a bug in the name reservation, to report it so they can fix it.





  • RenoakuRenoaku Member EpicPosts: 3,157
    edited February 2016
    Whats the saying about the fool and his money? You dont go throwing $100 on things you dont know about.

    Sorry but you wouldnt be going through this if you did your homework first.

    As for the name reservation, ive changed mine 3 times without problems. Looks like you are not paying attention to that either. Read the FAQ.

    Good luck.


    EDIT: Name Reservation FAQ:

    Are there any restrictions on the name I choose? 

    Yes, the following restrictions apply:

    • The first letter and the one following an underscore must be upper case.
    • Must be 3-16 characters in length.
    • May only contain alphabetic characters(A-Z), numeric characters(0-9) and underscore.
    • You can't use a letter more than 3 times consecutively.
    • A maximum of 4 numbers are allowed at the end of your name.
    • Underscore is allowed only once and can only occur between a minimum of 2 characters.
    • Must be available.

    Also note that the FR/DE accents are restricted.


    EDIT2: at the end of the FAQ it says if you find a bug in the name reservation, to report it so they can fix it.

    Honestly shouldn't matter when a user is told they can reserve their name they are expecting to reserve their name regardless I should not have to read the F.A.Q to find this out, and I expected family names to be able to be used as last names, this information should be provided (on the pre-order page.)

    If they can't fix these issues I am just asking for money back, and taking it to my back since it was a pre-order promised to me and they have failed to deliver product on release already had one person try to do this to me with a $400 purchase that was never delivered as promised.
  • psiicpsiic Member RarePosts: 1,642
    Told ya so. 
  • rojoArcueidrojoArcueid Member EpicPosts: 10,722
    edited February 2016
    Renoaku said:

    Honestly shouldn't matter when a user is told they can reserve their name they are expecting to reserve their name regardless I should not have to read the F.A.Q to find this out, and I expected family names to be able to be used as last names, this information should be provided (on the pre-order page.)

    If they can't fix these issues I am just asking for money back, and taking it to my back since it was a pre-order promised to me and they have failed to deliver product on release already had one person try to do this to me with a $400 purchase that was never delivered as promised.
    That part of the FAQ is right on your screen when you are trying to reserve the name/family name. Sorry but you look like you just want to complain. If you were so doubtful why pre order the game? They are delivering what they promised so far. If you were expecting something else, that shouldnt be their problem. When typing the name and family name for reservation it clearly says what you can and you cant have. At least the US version is that way.

    If you cant reserve your name, either it is taken, or you clearly are not following the naming rules.




  • WizardryWizardry Member LegendaryPosts: 19,332
    #1 rule to live by for the future ...DO NOT pre-order anything.There is no need to pre order,devs love when people do that.
    There will never be a shortage of game codes,this is not 1980 when you might struggle to get a game copy,now it is all codes and online so there is never an issue,pre orders are an idea of the ancient past and never needed in the year 2000.

    Never forget 3 mile Island and never trust a government official or company spokesman.

  • RenoakuRenoaku Member EpicPosts: 3,157
    edited February 2016
    Renoaku said:

    Honestly shouldn't matter when a user is told they can reserve their name they are expecting to reserve their name regardless I should not have to read the F.A.Q to find this out, and I expected family names to be able to be used as last names, this information should be provided (on the pre-order page.)

    If they can't fix these issues I am just asking for money back, and taking it to my back since it was a pre-order promised to me and they have failed to deliver product on release already had one person try to do this to me with a $400 purchase that was never delivered as promised.
    That part of the FAQ is right on your screen when you are trying to reserve the name/family name. Sorry but you look like you just want to complain. If you were so doubtful why pre order the game? They are delivering what they promised so far. If you were expecting something else, that shouldnt be their problem. When typing the name and family name for reservation it clearly says what you can and you cant have. At least the US version is that way.

    If you cant reserve your name, either it is taken, or you clearly are not following the naming rules.
    To begin with I (Pre-Order) the game, Only the game, I did not order "XingCode3" Spyware to be installed on my system, that is one of the biggest problems they have failed to address, even with the name issue I might have still given this game a try, but doing this with names, and XingCode3, without telling us properly, I check the Pre-Order page again, and I only see a detailed list of things it offers, it doesn't say "Name Reservation" Click the link for details as it should.

    https://web.archive.org/web/20160205060632/https://www.blackdesertonline.com/preorder/

    It just says details about the Launch will be shared, so I expected an actual email, or information telling me about this as a pre-order customer I should not have to go digging around F.A.Q or forums to find this information, and even I only see this if I hover my mouse over the ? mark, assuming I don't then I wouldn't know.

    Given the facts I can walk into my local bank, and prove this information to them, they will be willing to refund even if the game company does refuse, all I have to do is take snapshots of this page and mail them to my banker, but going to try their customer service first.

    Yes I was doubtful about "Black Desert" to begin with I told my friend it was going to be a failure 1-2 years ago maybe more now when they were so excited about the game.
  • yucklawyersyucklawyers Member UncommonPosts: 240
    edited February 2016
    Anyone starts out with that crap about XingCode3 and you know their are up their own butt or twelve years old.

    As to the name thing, I imagine (just a guess) many hundreds of thousands of people have managed to complete the reservation without this kinda drama since no one else has complained AT ALL. You're obviously either not understanding the naming rules, or just trying to reserve a name already reserved. No one guaranteed you name wouldn't be taken, that makes no sense. Pick a new one, it ain't rocket science.
  • ComanComan Member UncommonPosts: 2,178
    If you have a problem with certain anti-cheat software, then why not try to figure out what they use before paying 100 dollars? I do not think it is strange  that a asians MMO uses asian anti-cheat software and I googled it, this information was available months ago.
  • mogilny89mogilny89 Member UncommonPosts: 32
    you took the D bro

    I almost did but my card didnt go through

    Thank FFT
  • RenoakuRenoaku Member EpicPosts: 3,157
    Anyone starts out with that crap about XingCode3 and you know their are up their own butt or twelve years old.

    As to the name thing, I imagine (just a guess) many hundreds of thousands of people have managed to complete the reservation without this kinda drama since no one else has complained AT ALL. You're obviously either not understanding the naming rules, or just trying to reserve a name already reserved. No one guaranteed you name wouldn't be taken, that makes no sense. Pick a new one, it ain't rocket science.
    1.) I used to have both "XingCode3" and "Game Guard installed on my system, both of them started causing problems on older games that I played, to be specific it was causing issues with "streaming data based games" networking wise, I ended up just finding out through Google, about this I removed both from my computer and my network issues stopped, my FPS in all my games went up about 5 FPS more than what it used to be.

    This is when I started to question why game companies are require this to be installed, and who is responsible for these, why was it still installed after removing the game from my computer that used the services.

    A lot of people might not complain which is true, because its rare that a lot of people will notice these issues, but I do because I monitor everything and see the small drops in performance compared to playing without them, and know the potential risks they are by having them installed now, so  I refuse to install any "Third Party Anti Cheats" that don't have their own "EULA" or Uninstaller.  For example "Americas Army" tells me the EULA right here

     http://manual.americasarmy.com/index.php/I_agreed_to_the_Punkbuster_EULA_when_I_installed_America's_Army_but_didn't_read_it._Can_I_read_it_now? and if in the future I don't trust it I can uninstall punk buster with the exception that I won't be able to play on certain games or servers that are required to have it installed. ( A more up-front Anti Cheat.) that I have started to trust more given the shady ones.

    2.) As far as name reservations, I read the rules and I get it now, and I tried to choose the names I want even ones that would not be taken for sure they are a few letters too long, its not really about people getting my character names first that shouldn't matter it's about how the developers did not put in a proper Unique Name system, or First Name | Last Name system like all other new games being created.
  • yucklawyersyucklawyers Member UncommonPosts: 240
    Renoaku said:
    Anyone starts out with that crap about XingCode3 and you know their are up their own butt or twelve years old.

    As to the name thing, I imagine (just a guess) many hundreds of thousands of people have managed to complete the reservation without this kinda drama since no one else has complained AT ALL. You're obviously either not understanding the naming rules, or just trying to reserve a name already reserved. No one guaranteed you name wouldn't be taken, that makes no sense. Pick a new one, it ain't rocket science.
    1.) I used to have both "XingCode3" and "Game Guard installed on my system, both of them started causing problems on older games that I played, to be specific it was causing issues with "streaming data based games" networking wise, I ended up just finding out through Google, about this I removed both from my computer and my network issues stopped, my FPS in all my games went up about 5 FPS more than what it used to be.

    This is when I started to question why game companies are require this to be installed, and who is responsible for these, why was it still installed after removing the game from my computer that used the services.

    A lot of people might not complain which is true, because its rare that a lot of people will notice these issues, but I do because I monitor everything and see the small drops in performance compared to playing without them, and know the potential risks they are by having them installed now, so  I refuse to install any "Third Party Anti Cheats" that don't have their own "EULA" or Uninstaller.  For example "Americas Army" tells me the EULA right here

     http://manual.americasarmy.com/index.php/I_agreed_to_the_Punkbuster_EULA_when_I_installed_America's_Army_but_didn't_read_it._Can_I_read_it_now? and if in the future I don't trust it I can uninstall punk buster with the exception that I won't be able to play on certain games or servers that are required to have it installed. ( A more up-front Anti Cheat.) that I have started to trust more given the shady ones.

    2.) As far as name reservations, I read the rules and I get it now, and I tried to choose the names I want even ones that would not be taken for sure they are a few letters too long, its not really about people getting my character names first that shouldn't matter it's about how the developers did not put in a proper Unique Name system, or First Name | Last Name system like all other new games being created.
    Glad you sorted out your naming problems. Cool.

    I've been running Xing since Atlantica Online started using it. I guess not that long in the scheme of things really, but I've had no problems with it. I actually prefer it as I get to use xmouse which all the others seem to block.
  • Hakaishin1987Hakaishin1987 Member UncommonPosts: 3
    Renoaku said:
    Anyone starts out with that crap about XingCode3 and you know their are up their own butt or twelve years old.

    As to the name thing, I imagine (just a guess) many hundreds of thousands of people have managed to complete the reservation without this kinda drama since no one else has complained AT ALL. You're obviously either not understanding the naming rules, or just trying to reserve a name already reserved. No one guaranteed you name wouldn't be taken, that makes no sense. Pick a new one, it ain't rocket science.
    1.) I used to have both "XingCode3" and "Game Guard installed on my system, both of them started causing problems on older games that I played, to be specific it was causing issues with "streaming data based games" networking wise, I ended up just finding out through Google, about this I removed both from my computer and my network issues stopped, my FPS in all my games went up about 5 FPS more than what it used to be.

    This is when I started to question why game companies are require this to be installed, and who is responsible for these, why was it still installed after removing the game from my computer that used the services.

    A lot of people might not complain which is true, because its rare that a lot of people will notice these issues, but I do because I monitor everything and see the small drops in performance compared to playing without them, and know the potential risks they are by having them installed now, so  I refuse to install any "Third Party Anti Cheats" that don't have their own "EULA" or Uninstaller.  For example "Americas Army" tells me the EULA right here

     http://manual.americasarmy.com/index.php/I_agreed_to_the_Punkbuster_EULA_when_I_installed_America's_Army_but_didn't_read_it._Can_I_read_it_now? and if in the future I don't trust it I can uninstall punk buster with the exception that I won't be able to play on certain games or servers that are required to have it installed. ( A more up-front Anti Cheat.) that I have started to trust more given the shady ones.

    2.) As far as name reservations, I read the rules and I get it now, and I tried to choose the names I want even ones that would not be taken for sure they are a few letters too long, its not really about people getting my character names first that shouldn't matter it's about how the developers did not put in a proper Unique Name system, or First Name | Last Name system like all other new games being created.
    if XingCode3 or GameGuard have caused you problems then it must be the way you have your computer set up because if they were dodgy then steam or origin/EA wouldn't host games that use it, and if they are still on your pc after a uninstall then you arent removing the the remaining files/folders left over from when you uninstall apps/games.

    As for naming not being "Unique" no mmo has a unique naming system, not that i know of anyway :( if you want a first name/last mame system then thats the naming system in bdo. character name is the first name family name is the last.
  • RenoakuRenoaku Member EpicPosts: 3,157
    edited February 2016
    Well honestly I can see steam hosting games that use it, although I am going to personally contact their support and complain about any games I find using this, and see if its grounds for "Removal" although they likely won't unless a lot more people also complain about the same issue, but regardless there should be Laws that legally list that "XingCode3" will have to be installed on the pre-order pages for example, the problem with "Steam" is they don't really bother to my knowledge to actually check the games out they just go based off "Reviews" and if it gets Green Lit, or something before the game is added hopefully that changes because I have seen some games removed in the past.

    I honestly don't trust EA, either just in general as a company, but I won't play any games that have either "Game Guard" or "XingCode3" if it means I can't play it so be it, as these cause more problems than they do any good, and the only way to get around it is to "Remove the software" they say is a hack, as someone else was saying above in the past when I used "XingCode3" it was detecting my "VPN Service" as a hack, my keyboard as a hack, that was before I quit playing the game all together because it was unplayable because of that, and then I found out that for 2 years later these were still installed on my system and creating problems.

    The truth is that players likely won't notice issues for the most part especially those running a fast PC, unless they try and play a game that uses the service, but certain Older Games which depend on stuff do have issues because of these, and it creates the conflict there of quit playing a game I have played for years and still have friends on because it causes data to re-buffer / Re-download, or keep it off my pc, but most modern games generally people don't notice.

    XIngCode3, and Game Guard, could be made more trustworthy if.

    . They provided a add, and remove option to uninstall the software, If you play a game that requires it it will re-install.

    . It doesn't install itself to System Service Folders, or Boot-Up every time the PC boots up in services.msc

    . The Anti - Cheat, only runs when the game that requires it is running and stops when its not.

    . Provide a EULA, and Privacy Policy.

    Punk Buster, complies with all this, why can't Korean Anti-Cheat Companies?

    Although I can't discuss how to cheat on these specific forums, bypassing Game Guard, and XingCode3 to play without them, or cheat for that matter is easy, but as a gamer, I don't want to deal with constantly having to deal with this just because I don't want to have it on my system, nor do I want to even install the programs even though I could disable them and play without them running, its just not worth.

    I remember in 2005 when I believe Lineage 2 had Game-Guard it didn't really help



    This is how Game Guard, and XingCode3 they don't help, live streamer with bots.
  • Hakaishin1987Hakaishin1987 Member UncommonPosts: 3
    Renoaku said:
    Well honestly I can see steam hosting games that use it, although I am going to personally contact their support and complain about any games I find using this, and see if its grounds for "Removal" although they likely won't unless a lot more people also complain about the same issue, but regardless there should be Laws that legally list that "XingCode3" will have to be installed on the pre-order pages for example, the problem with "Steam" is they don't really bother to my knowledge to actually check the games out they just go based off "Reviews" and if it gets Green Lit, or something before the game is added hopefully that changes because I have seen some games removed in the past.

    I honestly don't trust EA, either just in general as a company, but I won't play any games that have either "Game Guard" or "XingCode3" if it means I can't play it so be it, as these cause more problems than they do any good, and the only way to get around it is to "Remove the software" they say is a hack, as someone else was saying above in the past when I used "XingCode3" it was detecting my "VPN Service" as a hack, my keyboard as a hack, that was before I quit playing the game all together because it was unplayable because of that, and then I found out that for 2 years later these were still installed on my system and creating problems.

    The truth is that players likely won't notice issues for the most part especially those running a fast PC, unless they try and play a game that uses the service, but certain Older Games which depend on stuff do have issues because of these, and it creates the conflict there of quit playing a game I have played for years and still have friends on because it causes data to re-buffer / Re-download, or keep it off my pc, but most modern games generally people don't notice.

    XIngCode3, and Game Guard, could be made more trustworthy if.

    . They provided a add, and remove option to uninstall the software, If you play a game that requires it it will re-install.

    . It doesn't install itself to System Service Folders, or Boot-Up every time the PC boots up in services.msc

    . The Anti - Cheat, only runs when the game that requires it is running and stops when its not.

    . Provide a EULA, and Privacy Policy.

    Punk Buster, complies with all this, why can't Korean Anti-Cheat Companies?

    Although I can't discuss how to cheat on these specific forums, bypassing Game Guard, and XingCode3 to play without them, or cheat for that matter is easy, but as a gamer, I don't want to deal with constantly having to deal with this just because I don't want to have it on my system, nor do I want to even install the programs even though I could disable them and play without them running, its just not worth.

    I remember in 2005 when I believe Lineage 2 had Game-Guard it didn't really help



    This is how Game Guard, and XingCode3 they don't help, live streamer with bots.
    well tbh i dont know weather or not im making this up but im quite sure i saw somewhere that its an eu law that digital software cannot be sold through steam if it has any spyware or mallware included in the the product im not too sure on that one tbh, i know XingCode3 sucks for bots and gold spammers and such ive been playing Blade & Soul for the past couple of weeks and it was quite heavy there but with gameguard i know that stops hacking for the most part ive played cod4 for the past couple of years and ive never seen a hacker on it, im not sure what happened with linage only played it for a short time then Aion came out so i didnt play long enough to see, but i do know punkbuster blows ass  ive been playing bf3 and bf4 since they came out and they are full of hackers an cheaters, every 10-20 secs a hacker or cheater is kicked.

    Until i upgraded to win 10 i always even when the game wasn't running i had punkbusterA.exe running in services.
    All i could say really is all Anti-Cheat software sucks dong i guess it depends on the game and pc setup, dont let a small inconvenience ruin what could be an amazing gaming experience :)
  • n3v3rriv3rn3v3rriv3r Member UncommonPosts: 496
    edited February 2016
    How typical. Entitled customer pays 100$ without even reading FAQ and he will now spam customer support because they took his constitutional right to have a unique game name. Meanwhile people will wait days to get their hacked account back.

    Dude you are an ignoramus that's the real problem. You don't read the basic stuff and you blame others for your mistakes. Moreover you don't even know what a malware is and you type this nonsense on forums. Go use a damn debugger and check it or monitor network traffic then report here. Can you do it? Then tell me if it is malware.  mkay?


    There is an article on this forum called "BDO's Greatest Enemy is Information" . You know what is even bigger problem? Disinformation.






  • Hakaishin1987Hakaishin1987 Member UncommonPosts: 3
    How typical. Entitled customer pays 100$ without even reading FAQ and he will now spam customer support because they took his constitutional right to have a unique game name. Meanwhile people will wait days to get their hacked account back.

    Dude you are an ignoramus that's the real problem. You don't read the basic stuff and you blame others for your mistakes. Moreover you don't even know what a malware is and you type this nonsense on forums. Go use a damn debugger and check it or monitor network traffic then report here. Can you do it? Then tell me if it is malware.  mkay?


    There is an article on this forum called "BDO's Greatest Enemy is Information" . You know what is even bigger problem? Disinformation.






    I agree i knew about this game 6 months before it was released in korea and it looked interesting ive played the jp and ru versions and i have kept up to date with all the news from it since then thx to steparu, if your interested in a game get all the info you can on it then decide on a purchase dont buy somthing with no info then bitch about it when it doesn't meet your expectations.
  • AlleinAllein Member RarePosts: 2,139
    So basically in the future, before throwing money at things, do 5 min of research.

    You can play and reserve a name, choosing to not play games because of particular software and wanting a specific name that doesn't follow the guidelines is on you.

    Stop complaining, submit for a refund if within the 14 days and or just do a charge back from whatever source you paid from.

    If you bought the game over 14 days ago and are just now figuring all this out....not surprising.

    Not going to get any sympathy when you are demanding a company cater to your personal needs and mad when they don't.
  • Azaron_NightbladeAzaron_Nightblade Member EpicPosts: 4,829
    Allein said:
    So basically in the future, before throwing money at things, do 5 min of research.

    You can play and reserve a name, choosing to not play games because of particular software and wanting a specific name that doesn't follow the guidelines is on you.

    Stop complaining, submit for a refund if within the 14 days and or just do a charge back from whatever source you paid from.

    If you bought the game over 14 days ago and are just now figuring all this out....not surprising.

    Not going to get any sympathy when you are demanding a company cater to your personal needs and mad when they don't.
    ^Pretty much.

    My SWTOR referral link for those wanting to give the game a try. (Newbies get a welcome package while returning players get a few account upgrades to help with their preferred status.)

    https://www.ashesofcreation.com/ref/Callaron/

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