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Not a great start

mark2123mark2123 Member UncommonPosts: 450
in Black Desert Online
Bought the Explorers pack which advertised a pre-start of 0800 today (UTC time), which has passed.  Can't get in and apparently, from the forums, although the Explorer pack start time is today, it only applies if you bought the explorer pack by 26th Feb.  So, you can have an explorer pack costing 49.99 and not get access to the Explorer early start time.

There's about 100 people on the official forums complaining about the shoddy treatment, and the list is growing.  My faith in the company is now already broken.  This particular nuance was not made clear through the purchase process i.e. buy explorer pack and explore pack start time is today, but not for everyone it seems.
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Comments

  • JudgeUKJudgeUK Member RarePosts: 1,701
    Orders up to the 26th gave you early access, beyond that it doesn't.
  • mark2123mark2123 Member UncommonPosts: 450
    That wasn't clear anywhere through the purchase process as hundreds are now pointing out.  If you clicked on some other link to read that, that's ok, I understand, but the process I went throught shows that Explorers package start is today and I own that package - nothing I saw said it didn't include pre-order.  Seriously, if you buy a game before it's launch and pay a special rate to get a title i.e. Explorer, with that package launching on a certain day, how can people with that package not expect to play it?

    The fact that there are many many unhappy customers tells you the company messed up their marketing and failed to manage expectations.
  • mark2123mark2123 Member UncommonPosts: 450

    Here is the launch screen.  I have Explorer Package.  So tell me where it says that only pre-orders (which mine was as I bought it before the launch days) will get in.  The marketing and advertising is shocking because when you buy the Explorer's package and that start day is today, combined with the above, you expect to get in.

    They've taken the forums down now because they don't like what people are telling them.  Not just me, but hundreds.

    So tell me, if so many customers feel misled, someone has to have failed in how the product was marketed and advertised. 
    bdo.jpg 188.4K
  • AnthurAnthur Member UncommonPosts: 961
    They could have made it more clear on their homepage at what date you get access to game. I'll admit that. Not sure whether they did this on purpose or are just lazy. On the other hand they nowhere say that you would get early access if you buy a package now.

    Anyway , what is a few days in an MMO ? If it would matter the MMO would not be worth it anyway.
  • mark2123mark2123 Member UncommonPosts: 450
    Anthur said:
    They could have made it more clear on their homepage at what date you get access to game. I'll admit that. Not sure whether they did this on purpose or are just lazy. On the other hand they nowhere say that you would get early access if you buy a package now.

    Anyway , what is a few days in an MMO ? If it would matter the MMO would not be worth it anyway.
    Thanks.  The issue for me isn't about the money or waiting 3 more days, it's how the company looks to be acting at such an early stage, which is worrying in a game I might invest time in.  I've requested a refuns, as have many others, not because we can't wait 3 days but because trust has now been wiped.
  • AlbatroesAlbatroes Member LegendaryPosts: 7,671
    Reading is a crazy skill to have in this day and age it seems.
  • mark2123mark2123 Member UncommonPosts: 450
    Albatroes said:
    Reading is a crazy skill to have in this day and age it seems.
    Especially if the thing you need to read is on a page that you do not need to visit in order to purchase the game.
  • JudgeUKJudgeUK Member RarePosts: 1,701
    It's the emphasis on Pre-Order, which gave you the early access.
    This is their timeline news page:

    Launch is approaching rapidly and we’d like to share an insight on our planned roadmap for the next 2 weeks. Additional details can be found at the bottom.

    16.02
    • Pre-Download of CBT2 Client is available on your ACCOUNT page
    • Winners from the Beauty & Beast contest will be announced in our forum
    • Additional CBT2 keys will be distributed by end of date UTC to those who registered

    17.02 | 08:00 UTC
    • Everyone who reserved his name by 08:00 UTC will be able to use his reserved name during CBT2 to test this feature

    18.02 | 08:00 UTC
    • CBT2 will start; follow us for details about patch notes, events and news in our forum
    **Relevant threads for CBT2 will be updated before CBT2 start.

    22.02 | 08:00 UTC
    • CBT2 will be closed
    • Character Creator will be closed
    • Redeem page for CBT2 keys will be closed

    26.02 | 08:00 UTC
    • Pre-Order will be closed

    27.02 | 08:00 UTC
    • Name Reservation will be closed

    28.02 | 08:00 UTC
    • Soft Launch for Early Access who pre-ordered the Conqueror’s Package will begin
    • Claiming process for Pre-Order Packages will begin

    01.03 | 08:00 UTC
    • Soft Launch for Early Access who pre-ordered the Explorer’s Package will begin

    02.03 | 08:00 UTC
    • Soft Launch for Early Access who pre-ordered the Traveler’s Package will begin

    03.03| 08:00 UTC
    • Hard Launch for everyone who purchased the game will begin
    • Cash Shop will be opened

    If you Pre-Ordered - which they state finished on the 26th, then Soft Launch is available for those who Pre-Ordered.
  • mark2123mark2123 Member UncommonPosts: 450
    edited March 2016
    JudgeUK said:
    It's the emphasis on Pre-Order, which gave you the early access.
    This is their timeline news page:

    Launch is approaching rapidly and we’d like to share an insight on our planned roadmap for the next 2 weeks. Additional details can be found at the bottom.

    16.02
    • Pre-Download of CBT2 Client is available on your ACCOUNT page
    • Winners from the Beauty & Beast contest will be announced in our forum
    • Additional CBT2 keys will be distributed by end of date UTC to those who registered

    17.02 | 08:00 UTC
    • Everyone who reserved his name by 08:00 UTC will be able to use his reserved name during CBT2 to test this feature

    18.02 | 08:00 UTC
    • CBT2 will start; follow us for details about patch notes, events and news in our forum
    **Relevant threads for CBT2 will be updated before CBT2 start.

    22.02 | 08:00 UTC
    • CBT2 will be closed
    • Character Creator will be closed
    • Redeem page for CBT2 keys will be closed

    26.02 | 08:00 UTC
    • Pre-Order will be closed

    27.02 | 08:00 UTC
    • Name Reservation will be closed

    28.02 | 08:00 UTC
    • Soft Launch for Early Access who pre-ordered the Conqueror’s Package will begin
    • Claiming process for Pre-Order Packages will begin

    01.03 | 08:00 UTC
    • Soft Launch for Early Access who pre-ordered the Explorer’s Package will begin

    02.03 | 08:00 UTC
    • Soft Launch for Early Access who pre-ordered the Traveler’s Package will begin

    03.03| 08:00 UTC
    • Hard Launch for everyone who purchased the game will begin
    • Cash Shop will be opened

    If you Pre-Ordered - which they state finished on the 26th, then Soft Launch is available for those who Pre-Ordered.

    Except that to buy the game I didn't read their news page I clicked on the link to the purchase and read what was on offer and bought it.  This is what I saw.

    Buying before the launch date counts as a pre-order to most people, and nothing on the screen suggested otherwise. Point is that IT WAS NOT EXPLICITLY clear to people that there is a specific pre-order period unless they searched the news page. Special rules should be clear on the path you need to take to make the purchase.


  • mark2123mark2123 Member UncommonPosts: 450
    They put this message up TODAY following all the complaints - this message was not up yesterday when I bought it.  Dishonest,


    bdo.png 217.8K
  • mark2123mark2123 Member UncommonPosts: 450
    edited March 2016
    And they are deleting tweets they made earlier.

    Am not going to say any more as it's all here http://forum.blackdesertonline.com/index.php?/topic/26917-explorers-package-cant-login/&page=1

  • JudgeUKJudgeUK Member RarePosts: 1,701
    As an mmo vet, I've learned to read and re-read developer's announcements/news pages etc.

    Still as has been said earlier, it's not the end of the world if you missed their timeline announcement, just a couple of days before getting in.
    It'll still be chaotic on the 3rd with the rush.........and.......
    Just waiting for the "it's impossible to play with all these 7 day guest pass free-loaders around, they should be banned!"
  • tet666tet666 Member UncommonPosts: 295
    edited March 2016
    A smart Publisher would have used a different name for the normal sale packages, just saying^^
    I knew this would happen the moment i saw they didn't change the names of them, cause ppl never read or do any research they just blindly mash buy.
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916

    It's very bad form to not include a CLEAR warning on the item info page if certain of the benefits no longer apply at the time of sale.

    Was it simply ineptitude or calculated dishonesty ?

    We'll see how things develop over the next few weeks/months, but I suspect this will not be the last of the "questionable" actions. "Bait-and-Switch" seems to be a standard Daum tactic...
  • TheOctagonTheOctagon Member UncommonPosts: 411
    edited March 2016
    Quite interesting that you suddenly found some screenshots of the pre-order page which doesn't exist anymore... what a coincidence.

    If you really bought on that page, check on your account page if you have any pre-order items.




    In your game purchase history, the date must be before the 26 when the pre-orders were closed.
    The page doesn't exist anymore because of the complaints about no pre-order warnings when purchases were made. They pulled them the morning the thread started and people began to find out they couldn't log in when the page said their start date began.

    It's a lie by omission.


    .
  • mark2123mark2123 Member UncommonPosts: 450
    https://www.the-newshub.com/gaming/black-desert-online-users-angry-over-false-pre-order-information

  • tet666tet666 Member UncommonPosts: 295
    Everything needs to be idiot proof these days and they should have known that .
  • tet666tet666 Member UncommonPosts: 295
    edited March 2016
    mark2123 said:
    They put this message up TODAY following all the complaints - this message was not up yesterday when I bought it.  Dishonest,


    I've seen this page all week when i opened the old preorder page not since today honestly i criticized Daum more then anyone else here but this page is there since the preorder ended.
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    tet666 said:
    mark2123 said:
    They put this message up TODAY following all the complaints - this message was not up yesterday when I bought it.  Dishonest,


    I've seen this page all week when i opened the old preorder page not since today honestly i criticized Daum more then anyone else here but this page is there since the preorder ended.
    So, now it becomes clear !

    If you pay for a game before launch day, it's not actually a "Pre-Order" unless the company says so ?

    Welcome to the new world order, lol
  • tet666tet666 Member UncommonPosts: 295
    edited March 2016
    tet666 said:
    mark2123 said:
    They put this message up TODAY following all the complaints - this message was not up yesterday when I bought it.  Dishonest,


    I've seen this page all week when i opened the old preorder page not since today honestly i criticized Daum more then anyone else here but this page is there since the preorder ended.
    So, now it becomes clear !

    If you pay for a game before launch day, it's not actually a "Pre-Order" unless the company says so ?

    Welcome to the new world order, lol
    They had a clear preorder cut off date (It's nothing unusual btw) it's kinda your fault for not noticing that, honestly it feels wrong that I am the one defending them here....
  • TaishiFoxTaishiFox Member RarePosts: 999
    edited March 2016
    It did state on the site that everyone had upto the 26th, this was clearly stated with plenty of warning that early access offer will end on 26th so people should stop complaining.

    imageimage
    image

  • KyleranKyleran Member LegendaryPosts: 44,060
    A couple of other useful disclaimers:

    1. McDonald's coffee is served very hot
    2. Never run with scissors
    3. Fire is hot, so be careful when using lighters

    Look, a simple oversight occurred, unfortunate but not a deliberate attempt to lie or defraud customers 

    I hope they quickly and willingly refund those people who are over dramatizing the situation, their value as a customer and community member is suspect.

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • TaishiFoxTaishiFox Member RarePosts: 999
    Kyleran said:
    A couple of other useful disclaimers:

    1. McDonald's coffee is served very hot
    2. Never run with scissors
    3. Fire is hot, so be careful when using lighters

    Look, a simple oversight occurred, unfortunate but not a deliberate attempt to lie or defraud customers 

    I hope they quickly and willingly refund those people who are over dramatizing the situation, their value as a customer and community member is suspect.
    Oh give me a break! this isn't even related to the gaming industry nor are they disclaimers, they are warnings to tell people to be careful! which yes then makes it not their responsibility should people overlook it but thats all it really has to do with disclaiming.
    Since you are comparing it to this then I say your logic is that people shouldn't be refunded because they clearly overlooked a warning! therefor it is not the company's liability to pay refund them! it was not mislead.  Your statement contradicts itself and doesn't make alot of sense in either way.  Unless of course there is some sarcasm in there, but it was pretty poor imo.

    imageimage
    image

  • tet666tet666 Member UncommonPosts: 295
    edited March 2016
    TaishiFox said:
    Kyleran said:
    A couple of other useful disclaimers:

    1. McDonald's coffee is served very hot
    2. Never run with scissors
    3. Fire is hot, so be careful when using lighters

    Look, a simple oversight occurred, unfortunate but not a deliberate attempt to lie or defraud customers 

    I hope they quickly and willingly refund those people who are over dramatizing the situation, their value as a customer and community member is suspect.
    Oh give me a break! this isn't even related to the gaming industry nor are they disclaimers, they are warnings to tell people to be careful! which yes then makes it not their responsibility should people overlook it but thats all it really has to do with disclaiming.
    Since you are comparing it to this then I say your logic is that people shouldn't be refunded because they clearly overlooked a warning! therefor it is not the company's liability to pay refund them! it was not mislead.  Your statement contradicts itself and doesn't make alot of sense in either way.  Unless of course there is some sarcasm in there, but it was pretty poor imo.
    Actually you can't refund if you either  downloaded or even started the client:
    https://blackdesert.zendesk.com/hc/en-us/articles/206159411-Can-I-cancel-the-purchase-of-a-pre-order-package-


    Edit:
    Also you have to check a check box that makes you waive your right to refund altogether if you start the client

    http://imgur.com/jv2Q4sG

    Since everyone has at least downloaded the client they can't refund.



  • TaishiFoxTaishiFox Member RarePosts: 999
    tet666 said:
    TaishiFox said:
    Kyleran said:
    A couple of other useful disclaimers:

    1. McDonald's coffee is served very hot
    2. Never run with scissors
    3. Fire is hot, so be careful when using lighters

    Look, a simple oversight occurred, unfortunate but not a deliberate attempt to lie or defraud customers 

    I hope they quickly and willingly refund those people who are over dramatizing the situation, their value as a customer and community member is suspect.
    Oh give me a break! this isn't even related to the gaming industry nor are they disclaimers, they are warnings to tell people to be careful! which yes then makes it not their responsibility should people overlook it but thats all it really has to do with disclaiming.
    Since you are comparing it to this then I say your logic is that people shouldn't be refunded because they clearly overlooked a warning! therefor it is not the company's liability to pay refund them! it was not mislead.  Your statement contradicts itself and doesn't make alot of sense in either way.  Unless of course there is some sarcasm in there, but it was pretty poor imo.
    Actually you can't refund either if you downloaded or even started the client:
    https://blackdesert.zendesk.com/hc/en-us/articles/206159411-Can-I-cancel-the-purchase-of-a-pre-order-package-

    Yeah, I heard about that one and imo that part was pretty retarded but the debate here is getting a refund because people feel they were some how mislead about early access when they weren't!  Even you yourself pointed out that it was clearly stated on the site.

    imageimage
    image

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