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Community Manager And Community Relations Lacking?

UrncallerUrncaller Member UncommonPosts: 167
in Black Desert Online
So I will state I am Talrune there on forums...usually great discussions.  Though at head start I have brought up issues with Jouska as his/her role as the CM.    Very lacking in response even with the main part of the site which really only mentions  maintenance and or that compensation issue.  

Guess I am getting old but almost a month after launch still nothing from the CM(though he has said he spread thin on tasks which means they(pearl abyss) does not have some one dedicated to the community for the Community Manager Role

Forums sorta speak to that.

Just odd to me...guess I am confused.

Comments

  • UrncallerUrncaller Member UncommonPosts: 167
    In the end I decided I want that role so I posted an open letter on the forums there...I am sure in the end nothing will come form it but at least I tried.
  • SpottyGekkoSpottyGekko Member EpicPosts: 6,916
    CM is usually a token effort in F2P games.

    Besides, the responsibility for CM in the NA/EU edition of BDO will fall on Daum, not Pearl Abyss.
  • KyleranKyleran Member LegendaryPosts: 44,088
    Maybe they could add it to the cash shop? Wouldn't even be P2A.
     :p 

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  • yucklawyersyucklawyers Member UncommonPosts: 240
    Two weeks in to a brand new game. I'm pretty sure most people would rather have them fixing the inevitable bugs rather than massaging a few egos with personal appointments.
  • EponyxDamorEponyxDamor Member RarePosts: 749
    edited March 2016
    The community management in this game is atrocious, but customer support is even worse. 8 days now on several of my support tickets and not even a single automated reply. It's unacceptable by any means. Most game developers would be doing some sort of "state of the game" type deal, but these guys don't even publish real patch notes.

    Several people still unable to play since head start, have since been banned because of rampant account security issues, or having not been given their pre-order items. It's unacceptable, by any measure; I've never seen any game with such little care for customers or its fanbase. It might be different in KR, but the NA/EU market won't tolerate having no customer support of any kind.

    While I absolutely love the game, I have no choice but to take the issue up with my CC company at this point; 8 days is enough time to at least warrant a response, even if automated. If they want to reach out and expand their playerbase, lacking any sort of customer support or community involvement in NA/EU is not the way to do it.

    (EDIT: If you want to see how secure BDO is or how much effort they put into customer support/moderation, look no further than the official forums. It's absolutely full of bot spam. Their account security is trash (no authenticator) and they don't even care about keeping their forum free of gold seller spam. I don't think I've ever seen such a high-quality game lacking such basic customer support.)
  • YashaXYashaX Member EpicPosts: 3,100
    I thought it was cool when the CM caught a guy posting in the forums on different accounts in a thread advocating multiboxing and shut down him down saying "multiboxing the forums is not allowed either".  It was a classic.

    They certainly aren't as active as the CMs at games like ESO, but with so much stupidity on the forums I don't really blame them.
    ....
  • holdenhamletholdenhamlet Member EpicPosts: 3,772
    Anything they say can and will be used against them.  

    That being said, I like that BnS has a weekly livestream.  At least it gives people a sense that they can vent at the Devs even though they never really say anything important.
  • MachkeznhoMachkeznho Member UncommonPosts: 430
    edited March 2016
    ticket going on 11 days no answer customer service is a joke, and I mean not even an automated go screw yourself either just no answer all together.
  • SovrathSovrath Member LegendaryPosts: 32,983
    edited March 2016
    deleted because I put this in the wrong place!
    Post edited by Sovrath on
    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

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  • ForgrimmForgrimm Member EpicPosts: 3,070
    Sovrath said:
    Looking forward to Necropolis!

    Other than that, and other than eagerly awaiting some new Elder Scrolls game, the only game I'm interested in is the game that Capcom is making that is a group dungeon delver (people are calling it Dragon's Dogma 2 but it's not) and perhaps Dragon's Dogma online if it comes here.

    Pantheon if it gets made.

    Other than that I think I'll stick with Black Desert Online, will try Bless when it's released.
    I believe that you meant to post in this thread? http://forums.mmorpg.com/discussion/447546/are-you-looking-forward-to-any-new-games#latest
  • fed79fed79 Member UncommonPosts: 31
    Silence after launch is unfortunately the norm these days.  However, to me it means that the game will not last beyond the initial six months.  Silence means either the development is super slow, or there is a very slow top down management style or that they have no answers.  Either way, it's not a good sign.
  • SovrathSovrath Member LegendaryPosts: 32,983
    Urncaller said:
    In the end I decided I want that role so I posted an open letter on the forums there...I am sure in the end nothing will come form it but at least I tried.
    You could just write the company and submit your resume. Even offering to work for no pay.

    An open letter really isn't much. Anyone can do that. You would be surprised what a well written resume would do. You would also be surprised how many bad resumes there are out there.
    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

    Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w


    Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547

    Try the "Special Edition." 'Cause it's "Special." https://www.nexusmods.com/skyrimspecialedition/mods/64878/?tab=description

    Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo 
  • OnigodOnigod Member UncommonPosts: 756
    Idc if they do not post at all,  alsong as they look for that 1 pct of constructive feedback between the 99pct of shit and we can see that in bugfixes and such they are doing a great job!
  • MMOredfalconMMOredfalcon Member UncommonPosts: 167
    Sovrath said:


    Other than that I think I'll stick with Black Desert Online, will try Bless when it's released.


     Looking forward to Bless as well...pity tho Daum is supposedly the company to publish for NA/EU.
  • SovrathSovrath Member LegendaryPosts: 32,983
    Forgrimm said:
    Sovrath said:
    Looking forward to Necropolis!

    Other than that, and other than eagerly awaiting some new Elder Scrolls game, the only game I'm interested in is the game that Capcom is making that is a group dungeon delver (people are calling it Dragon's Dogma 2 but it's not) and perhaps Dragon's Dogma online if it comes here.

    Pantheon if it gets made.

    Other than that I think I'll stick with Black Desert Online, will try Bless when it's released.
    I believe that you meant to post in this thread? http://forums.mmorpg.com/discussion/447546/are-you-looking-forward-to-any-new-games#latest
    huh, that was weird. I could have sworn I was posting there!
    Like Skyrim? Need more content? Try my Skyrim mod "Godfred's Tomb." 

    Godfred's Tomb Trailer: https://youtu.be/-nsXGddj_4w


    Original Skyrim: https://www.nexusmods.com/skyrim/mods/109547

    Try the "Special Edition." 'Cause it's "Special." https://www.nexusmods.com/skyrimspecialedition/mods/64878/?tab=description

    Serph toze kindly has started a walk-through. https://youtu.be/UIelCK-lldo 
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