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Former CM - 'The Customer Gets Lost in the Games Industry' - General News

SBFordSBFord Former Associate EditorMember LegendaryPosts: 33,129
edited March 2016 in News & Features Discussion

Former CM - 'The Customer Gets Lost in the Games Industry' - General News

Former TERA community manager 'Tonka' is starting a new video series about the general games industry and community management in particular. In his first, he qualifies his "rant" (his words) about community management that this is not directed at En Masse, publishers of TERA, but at all game companies.

Read the full story here



¯\_(ツ)_/¯ 


Comments

  • Righteous_RockRighteous_Rock Member RarePosts: 1,234
    I have no idea how to pay for games anymore, all the uncertainty has been a huge turnoff, I play only for absolutely free as a result.
  • SEANMCADSEANMCAD Member EpicPosts: 16,775
    Righteous_Rock said:
    I have no idea how to pay for games anymore, all the uncertainty has been a huge turnoff, I play only for absolutely free as a result.
    I think unitentionally over the past 3 or so years I have only played one game with in game transactions that I was aware of. I guess I just play different games

    Please do not respond to me, even if I ask you a question, its rhetorical.

    Please do not respond to me

  • RusqueRusque Member RarePosts: 2,785
    Agree with vid 100%
  • GdemamiGdemami Member EpicPosts: 12,342
    Doh, watched it almost full...

    Just another guy sitting on his high horse calling what other people like "piece of shit".

    I guess ranting never gets old, but it is still stupid as always...
  • Octagon7711Octagon7711 Member LegendaryPosts: 9,004
    Good video. He forgot the other questions companies should be asking up front. "What are we going to do about gold sellers and botters?" And not taking the easy way out with a no trade policy.

    "We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa      "We don't see things as they are, we see them as we are."  SR Covey

  • kemono55kemono55 Member UncommonPosts: 124
    Okay,

    I don't think it is a bad idea for a youtube series.
    But it stayed at very surface level throughout the whole, digging deeper with some hand on problems would do a lot.
    For an example, using "Backstreet Boys" as an example is very simple and unimpactfull to do,
    if he was to switch an use "Lorde" as the example instead, it would create a more eye opener moment.
  • HolyAvengerOneHolyAvengerOne Member UncommonPosts: 708
    4 minutes into the video, this doesn't look like a rant, nor does it seem to be about CM'ing, but rather a basic discussion about what a company is?
  • TheodwulfTheodwulf Member UncommonPosts: 311
    I'll never get these guys. The industry is making more money than ever, why change? To please a small group of fickle hipsters?

    If you want to make a splash, start a company, apply the principles you espouse and eat their lunch, hopefully. Other than that, you are giving advise about a topic that THEY understand much better than you. It just makes you look like a "Know-it-all".

    Full disclosure, I agree with many of your points but that doesn't make them sound business decisions.
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