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[MMORPG Experiences] Account Banned for Fraudulent Payment?
Cronz123
Member UncommonPosts: 4
I recently returned to this game called Allods online, which I have had an account for since beta.
Recently my account got banned, after I first purchased crystals (for the cash shop)...This was my first time ever purchasing crystals and I have had my account since beta. I sent a support ticket to see why I got banned and it's because of "fraudulent payment" they don't believe that, that was my debit card that I used.
- photo of the front side of the bank card you used to effect payments;
- photo of the back side of the card where your signature is clearly seen; Please note, that we do not require CVV code area, please cover it before making a photo.
- authorization code (confirmation code your emitting bank sent you).
In case it is not possible to provide validation, you can compensate the sum of invalid payments."
Recently my account got banned, after I first purchased crystals (for the cash shop)...This was my first time ever purchasing crystals and I have had my account since beta. I sent a support ticket to see why I got banned and it's because of "fraudulent payment" they don't believe that, that was my debit card that I used.
My question is has this ever happened to anyone before? In any mmorpg infact.
They asked for me to provide quote on quote
"To validate payments you have to provide:
- photo of a document which proves your identity;- photo of the front side of the bank card you used to effect payments;
- photo of the back side of the card where your signature is clearly seen; Please note, that we do not require CVV code area, please cover it before making a photo.
- authorization code (confirmation code your emitting bank sent you).
In case it is not possible to provide validation, you can compensate the sum of invalid payments."
So i gave them a picture of my debit card, covering the exp date and name. And the signature on the back on my license. And Additionally a screen shot of my bank saying the money was withdrawn. I believed that was enough evidence.
They reply back "please provide full size photos of aforementioned documents".......... Again I'm just curious if this has ever happened to anyone? I'd like to know your experience
Comments
But just a warning for you. If you are in the US, never use your debit card for any online purchases (really for any purchases to be honest). There are no laws in place to protect you. So if your information gets stolen and they wipe out your bank account the banks do not have to do anything and do not have to protect you. I do not know if this is different in other countries.
If you use a credit card on the other hand there are laws that require them to protect you. And can make it so they give you back the money you lost.
but @Quizzical yeah i'll do that, online though it says the payment went through.
Brenics ~ Just to point out I do believe Chris Roberts is going down as the man who cheated backers and took down crowdfunding for gaming.
I think the problem is you covered your name on the front of your debit card. They did not tell you to cover the name. They need the name on the card to be your name. They did however tell you to cover the security code on the back.
"We all do the best we can based on life experience, point of view, and our ability to believe in ourselves." - Naropa "We don't see things as they are, we see them as we are." SR Covey
If I had to jump to a conclusion I would say that he used a family members card ( with permission) for the purchase and the actual owner of the card just did not recognize the charge and reported it as fraudulent to get the money back without letting him know. That is why he did not disclose the name on the front of the card when they asked for it, which caused them to reject his request to unban his account.
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He also failed to provide the authorization number of the transaction from the bank.
They do not want a screenshot of the transaction, they want a actual statement from the bank printed on bank letterheaded paper with the purchase and authorization number on it.
For starters,websites that basically advertise and support these developers SHOULD come to the aid of the gamer and send out some harsh words to these devs and post it for all to see because the internet is a powerful tool.
Nobody else has the power to force these devs to get their act together.It is important because if for example you had invested a LOT more money already then get your account unjustly banned,then force you to jump through hoops,is just total bs.
This is why we need wqay more law governing how these gaming operation run their businesses,everything from the VERY shotty "chance" cash shop items to forcing playerts out that already invested a lot of time and money to many other problem areas within gaming.
Basically money is involved their really should and needs to be much stronger law,i am saying law that protects the gamer instead of always protecting the business.Example if at any time you feel slighted by the business,can you issue THEM a warning and demand your money back,no you have no laws protecting you as a customer.
Never forget 3 mile Island and never trust a government official or company spokesman.
The game publishers being Aeria games and Webzen where both wanted a full copy of my ID to prove the account is mine. In the case of Aeria games in the time I managed to convince them other wise and had my account unbanned again. For Webzen though, I wanted to change my main email address and with them only accepting my ID, I figured they could shove it.
That game reseller on eBay was a Russian or Chinese one selling game keys cheaper than normal and they came up with the ID requirement AFTER I purchased and paid for the game. Needless to say I've had the payment canceled and filed reports to the local police and eBay about this fraudulent behavior.
If you don't want to provide them the information they asked, just agree with them to cancel that transaction and that you'll use paypal, prepaid credit card or some other payment method instead.