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TURBINE and Racsim.
Danelle
Member Posts: 24
Hello Gamers,
I have noticed a trend of late that the Main gaming companies, seem to be segregating European folk, the one that stands out the most is Turbine.
Since the release of Dungeons and Dragons stormreach online, the entire European community have been completely blanked by Turbine as if we do not exist, countless posts asking them to come to the boards, countless pleas to have a section where we can talk to the Devs about our concerns, have been met with a wall of silence, we are made to feel like second rate citizens, ok, we are not America, we are not famous folks, we are just ever day gamers, who pay the same (in fact more if you add tax) as the next person to play these games they advertise.
But enough is enough, we must have some rights, somewhere.
Different boards, different staff, different billings different servers, banned from posting on the US boards, banned from playing on the servers, this cannot be right, this is the WORLD wide web, why are we now being restricted to only european servers only, I want to play with folks all around the world, but for some reason this seems to be getting stopped.
Even all the above could be forgivable, but when they completely close you out as if you do no exist but take your money regardless, it becomes a problem.
I will not play any more games that carry the Turbine insignia till they at least show they are not turning in to a racist company, and here for the Americans only.
Danelle
Just a normal person is an abnormal world.
Comments
Even though its a world wide web each country has its laws...I suppose it will take some time before a game becomes stable on the whole worldwide market. Might aswell give Turbine a few months to get things settled with different dev teams in different regions. Of course this is completely contra-productive as the limitations seems to grow larger for each new game released while on UO I can play on Asian shards, American shards, European shards anytime anyday...
www.roxstudiodesigns.com
How come it works so good with Ultima Online then?
Ok, so I am open to the possibility it may be legal reason for different servers, though would like to see what law they come under.
But that alone does not excuse the company(s) from ignoring the player base completely.
Day of launch, you would of expected the normal, Hello Europe welcome to D&D online, what did we get? Nothing, and that as been the stance ever since, nothing, not a word not even a hello.
What legal reason could there possible be for that kind of treatment?
Danelle
How come it works so good with Ultima Online then?
Yeah , but i guess i just had a few dramatic experiences with communication and frusteration.. lol yes i can be patient >.>.... but after questing with a guy for 3 weeks or so you would stop to think instead of him saying "que?" all the time that you might get some sort of guide or direction from his playing. ROFL.. i got nothin, all i know is that if some one wishes to game with me, learn some of my language and ill learn some of yours LOL
www.roxstudiodesigns.com
www.roxstudiodesigns.com
I love D&D to be honest, but I hate the way we are being treated by Turbine, and what worries me is Turbine are the one's who are going to be bringing out Lord of the Rings, and I can see the same treatment coming our way
If we do not stop the companies now from separating us, ignoring us, they will keep on doing it. And it will not get better Just worse, as they think it is ok to do that to us. After all it is only Europe
Danelle
The reason Turbine doesn't get involved with Euro questions is they've pretty much turned everything to do with europe over to Codemasters. Both DDO and LotRs are run by Codemasters NOT Turbine in Europe.
And for the record, Americans are not the only people who live in North America. All the Canadians in my guild who play DDO have never had any problems getting CS from them. I don't think I'm even going to touch the remark about not being famous because you're not American.....
www.roxstudiodesigns.com
You are correct in so much as CodeMaster deal with Billing, but the game is still run by Turbine, the patches are still sent by Turbine and we still pay Turbine, even though it is through CodeMasters.
Quote:I don't think I'm even going to touch the remark about not being famous because you're not American..... :Quote
That is great, because you took it out of the context that it was used in, to make it appear with another meaning, that was not meant the way you put it.
Danelle
not to speak of the fact that the NA continent is not english-only either. Mexico speaks spanish last time i checked as does a big minority in the US, Canada is bi-lingual English/french.
No, the problem is in law and commitment.
Turbine is an american company and will cater to americans first and foremost.
That being said, ignoring european customers is not gonna do them any good. Europe has been considered, until recently, a second rate market (at least for videogames) and so it get a second rate treatment.
"If you give a man a fish, you feed him for a day, if you teach him how to fish, you feed him for a lifetime"
www.roxstudiodesigns.com
Turbine as sent the game over to us, what they forgot to do was, give us the options on playing on any server world wide, the option for commincation with them via the boards, even CodeMasters have asked them to come and at least say hello to us, but nothing not a word.
To them it is like we just do not exist, we cannot even go the offical D&D boards and post, they have stoped us from even talking on their boards. So we cannot even speak to them as to why we are being treated like this.
Danelle
www.roxstudiodesigns.com
I've only just purchased and installed DDO, haven't got round to playing yet, but already I agree with Danelle. If every game company did this segregation, I wouldn't mind, but clearly they don't - for example, Guild Wars and EVE manage to mix folks from different continents on the same servers, no problem. So I can't see it's a legal problem either.
Also, if Codemasters looked just a bit more professional it would help. The website, game support, and forums just seem rather amateurish compared to the Turbine ones; for example, when you first go to create an account, the Codemasters page you get up makes no mention at all of which game you're about to subscribe to! Then, if you want to post in the forums, you can't just register; no, you have to join some kind of "club" instead. Very silly.
So yeah, this annoys me. I like playing with folks from different countries and continents, and being artificially limited sucks.
auryx
Ok, my upset if you wish to term it, is with Turbine and Turbine only and their treatment of the European faction of their subscribers / fan base(s).
CodeMasters, have always been very professional and helpful as far I was concerned, each person sees things from there own experience's and I respect that.
But to date they seem to have the best Community relations I have ever seen game wise, and their attitude as always been of a caring one. So I have to say I have no problem how they deal with Europeans, Just how Turbine are.
Danelle
Well, practically everybody does it lately... And i have nothing against separate server, it just makes sense from a practical point of view Ie: Time of playing.
in EVE everybody plays on same server cause there is just 1 big server.... so not many options there
And last time i checked, Guild Wars DO divide you in European, Americans and Asians districts. From an European district you can join an international district that is shared with all others, but you CAN'T enter a American or Asian district... and how many play in the international districts? not many even know they exists!
"If you give a man a fish, you feed him for a day, if you teach him how to fish, you feed him for a lifetime"
the american gamers are whiney little brats , and when they notice it they usualy
pay more attention to euro/asia costumers.
Want proof?
Check world of warcrafts forums / ingame support , euro kicks AM's ass there
Check , UO aswell , AM ingame support is terrible euro is slightly better (we are talking EA here..)
i could go on but i think this will be flamed enough as it is
That's always been the way with Turbine, nothing new there. I've been playing there games for a while ( Aserons call 1 and 2) and they never have any time for EU or anyone else. When ever i've asked a question it's always "You should take this up with Blah Blah Blah".
You have exactly one right: the right to refuse to deal with the company because you don't like how you're treated (or for any other reason).
Chris Mattern
You have exactly one right: the right to refuse to deal with the company because you don't like how you're treated (or for any other reason).
Chris Mattern
Hello Chris,
You are correct, I have no objection to that view, it seems to be the general trend also, I hear this saying all the time ^if you do not like it leave/go away^
No one seems to want to discuss, communicate or even compromise any more.
But it is often hard as the games the companies run are ones we love to play, such as D&D, but how we are treated takes away from the game play.
But for me because I do care, and because I do want them to change their attitude to us, I felt I had to say something, perhaps in a foolish hope they may listen.
But I also know am one tiny person in the great scheme of things, and not important at all, but still I had to at least try.
Danelle
Actually there are legal reasons why they maintain separate server bases
First game I've heard of that someone in europe is banned from using US servers if they can get the software though... Is that really true?
Currently Playing: Dungeons and Dragons Online.
Sig image Pending
Still in: A couple Betas
No, the servers you can use if you Import the game from overseas and get someone else from over in America to pay your subscription.
The offical boards we cannot use.
The servers are not my main concern, never really was, but even if it was a legal reason we cannot use them, thats ok that's the law stopping them.
But again I have to ask, what law is preventing them even allowing us to use the boards to talk with them or comming to our boards and talking with us.
We was all able to use them when, we was beta testing for them, but when beta closed, so did all commincation with them and our access to the boards, not even so much as a goodbye thanks for the help, just nothing.
And nothing since.
Danelle
Not really a trend of late: European support has always been poor. All European CSR's do is triage messages and forward the important ones (game breaking bugs etc) it seems. Most of the time it looks like an automatic reply which it is. I really don't think US players realise quite how bad support and service is. Not >blaming< US players, of course not, but you only notice bad service you don't really notice good service it just "happens". Whether there are legal issues for translatlantic accounts is irrelevant Europeans are entitled to the same service as their US counterparts.
Thing is we DO complain, but nothing seems to happen. When it does it's soo slow. Admittedly not every mmog company can afford a dedicated Euro team, but I seem to remember Turbine promising one. Unless the game is made in EU or has separate support team for the EU then support and service tends to be shockingly bad.
Thankfully I have only used support in game on 3 ocassions. 1 time I was handled very promptly (that was Blizzard, they can afford a dedicated team), the other 2 times was dealt with but at a snails pace. (Stuck character in EQ2 and I feel a could write several more paragraphs about the shocking service provided to Horizons players in EU)
No annoying animated GIF here!