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ESO worst tech support out there
lilman33
Member UncommonPosts: 2
Title says it all. Screw this game and it's crap support.
Comments
The Kids who remote access your computer as part of a install ( had the so called professional people) who went to college do this as part of a discount software package I bought they didn't install stuff properly and ruined my entire system to the point where I had to wipe it and redo it purrrfectly again.
And tech support on games? are you kidding me they always suck, even the developers from certain games I ask them for help with the client when I find a bug they are like (We don't know) file a bug report.
It pretty much happens with every company lol either you fix it yourself or it doesn't get fixed unless its a bug it seems like and you report it.
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Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
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"Game companies" - which can't get away with charging "customers" anything like what "tech" support would cost - and I am not talking a measly $15 a month here - focus on making sure that their products will install "out of the box".
OP if your system is in some way non-standard and is preventing ESO from installing maybe post some details? If its a standard system it should simply work. If it isn't you might get a solution from us helpful people! Now back in the dark ages ....
it is always amazing though,if something financially is strapping the developer they are ever so quick to MOVE their sorry asses but when comes to the customers,the ones who made them all that money,they treat them like "oh well we will get around to you when we feel like it" but hey thanks for your money.
i have only had ONE good experience with customer support EVER in 30 or so years of gaming,that is really sad and that was believe it or not with SOE.
The rest of the lot are second rate amateurs and often times support staff is hired outside the developer which imo is very lame.
Never forget 3 mile Island and never trust a government official or company spokesman.
ESO was crashing for me regularly, due to a highly specific issue with memory calls. After an exchange with the first generic representative, who offered the basic solutions, it did not help. Then they passed my request onto an actual developer, who gave me a detailed response about the issue and how to potentially fix it. From what I've seen in most games, it's fairly uncommon to escalate an issue straight to a developer - I was happy to see this from the ESO team.
The other issue I had was forgetting my account secret question. It was last christmas, so it took a few days to get it sorted. There was a 2-3 day delay on each response, so it took about a week and a half in total. It did get sorted eventually though.
Have to say all of their responses were on point. With some MMO support teams, you get the same answer over and over again, 4 times in a row. Did not have this experience with ESO at all.
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Because they have an issue they can not, or do not know how, to fix.
But the acronym MMMORPG now currently means Microscopic Multiplayer Online Role-Playing Game. Kappa.
...I tried to login and it wouldn't let me, so I'd click on register and it took me to..............my account that I was logged in to...weird...
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I find ESO has very good tech support. Its probably my 2nd best experiences with tech support (I always at minimum do 5 seperate support to come up with if they are good or not).
Of the 5 tech supports I sent in ESO (which were legit, like one problem was having a severe graphics bug, that changing video cards didn't fix. And the guy actually knew exact problem somehow). 4 of 5 were solved, but the 5th one they gave me free ESO gold or whatever for their cash shop, which I'd never seen a game do before if the problem couldn't be fixed (or easily fixed). Maybe that was luck.
I find the game company with the best tech support by far is Blizzard. 100% good experiences. Even when they can't solve my problem, it just feels genuine and they always are polite, friendly and nice. Granted, this is with their live chat agents, not by email.
I also find EA to surprisingly have good tech support. I haven't contacted them much though, but of the 3 times, all 3 were great experiences
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