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Be extremely wary of buying the Gold Edition!

kontrollkontroll Member UncommonPosts: 5
in Elder Scrolls Online
I bought it in late December and I still have not received my DLC. This is not an issue anyone other than the support staff can fix... or could, in theory, if they weren't all hell-bent on copy-pasting entirely useless messages. To clarify: the game is properly registered as "Gold Edition" in the system, but the DLC quests are completely unavailable and the bundled horse is nowhere to be found (that is to say, it cannot be found where people say I should be able to find it).

With that in mind, and the fact that it's almost been a month since I bought the game and submitted my first support ticket (and subsequent Twitter posts, forum posts and emails) without so much as the hint at a human response I feel pretty confident in calling the Gold Edition a scam. Along with many others on the official forums, I might add.

I'm sure many others have successfully redeemed their Gold Edition keys, but do you really want to play in a lottery where the grand prize is the thing you actually purchased? What a shitshow.

Comments

  • KyleranKyleran Member LegendaryPosts: 44,060
    Time for a chargeback to get their attention?

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • DAS1337DAS1337 Member UncommonPosts: 2,610
    I'm sure it's on their end... Not that they can't make a mistake..But I mean come on.  If you talk to them, they should be able to find out real quick about what version you purchased.  As with a lot of things, I suspect user error.  Convenient during the players choice awards.
  • IselinIselin Member LegendaryPosts: 18,719
    So just out of curiosity, who did you buy it from?
    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community ... but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots”

    ― Umberto Eco

    “Microtransactions? In a single player role-playing game? Are you nuts?” 
    ― CD PROJEKT RED

  • CogohiCogohi Member UncommonPosts: 114
    MisterZebub said:
    Wow. After they introduced the predatory RNG lock boxes I am no longer an ESO fan. However back when I was I can't deny that the customer service was pretty damn good. I'd say give them another shot and if that doesn't bear fruit take Kyleran's suggestion and get your money back.
    That's a bit of a nuclear option though.  Most (all?) MMO's will outright ban your account if you do this.  If the situation has permanently soured you on the game then by all means go ahead.

    I have no specific ESO experience but in the games I've played account issues required a phone call instead of a trouble ticket.
  • kontrollkontroll Member UncommonPosts: 5
    DAS1337 said:
    I'm sure it's on their end... Not that they can't make a mistake..But I mean come on.  If you talk to them, they should be able to find out real quick about what version you purchased.  As with a lot of things, I suspect user error.  Convenient during the players choice awards.
    If it's listed in the account management as "Gold Edition" I find it quite hard indeed to believe it's an error on my behalf (given that I followed other people's guides on how to redeem the DLC). But again, I'm open to being proven wrong.
    Iselin said:
    So just out of curiosity, who did you buy it from?
    Amazon.
  • kontrollkontroll Member UncommonPosts: 5
    Kyleran said:
    Time for a chargeback to get their attention?
    Unfortunately, since I bought it off Amazon, this wasn't an option to begin with. But as Cogohi pointed out, I would probably have gotten banned for doing so anyway.
  • MagikarpsGhostMagikarpsGhost Member RarePosts: 689
    edited January 2017
    kontroll said:
    I bought it in late December and I still have not received my DLC. This is not an issue anyone other than the support staff can fix... or could, in theory, if they weren't all hell-bent on copy-pasting entirely useless messages. To clarify: the game is properly registered as "Gold Edition" in the system, but the DLC quests are completely unavailable and the bundled horse is nowhere to be found (that is to say, it cannot be found where people say I should be able to find it).

    With that in mind, and the fact that it's almost been a month since I bought the game and submitted my first support ticket (and subsequent Twitter posts, forum posts and emails) without so much as the hint at a human response I feel pretty confident in calling the Gold Edition a scam. Along with many others on the official forums, I might add.

    I'm sure many others have successfully redeemed their Gold Edition keys, but do you really want to play in a lottery where the grand prize is the thing you actually purchased? What a shitshow.
    did you buy it via steam? if so contact them, if not then i do not know why you are having issues (you may need to claim it under your account) i just bought 3 accounts for my friends (all gold) and they all got their stuff no issue.


    Edit: Just noticed you mentioned amazon, yea this was a mistake. buy from steam or them directly this way you will not have this issue. Since its amazon the code could be faulty thus they will not be able to help you. Though in all honesty contact support with eso and amazon explain what happened and they may be able to help.

    free 7 day sub and unlocks for swtor new accounts and 90+ day inactive subs click here to get it!

    Click here for trove referral, bonuses to both!

  • kontrollkontroll Member UncommonPosts: 5
    jircris said:
    Edit: Just noticed you mentioned amazon, yea this was a mistake. buy from steam or them directly this way you will not have this issue. Since its amazon the code could be faulty thus they will not be able to help you. Though in all honesty contact support with eso and amazon explain what happened and they may be able to help.
    One other guy I was talking to, who also had this issue, said he bought it straight from ZeniMax (I presume). Either way, I'm liking the game so far. I just wish I could like what I actually paid for.
  • MagikarpsGhostMagikarpsGhost Member RarePosts: 689
    kontroll said:
    jircris said:
    Edit: Just noticed you mentioned amazon, yea this was a mistake. buy from steam or them directly this way you will not have this issue. Since its amazon the code could be faulty thus they will not be able to help you. Though in all honesty contact support with eso and amazon explain what happened and they may be able to help.
    One other guy I was talking to, who also had this issue, said he bought it straight from ZeniMax (I presume). Either way, I'm liking the game so far. I just wish I could like what I actually paid for.
    as mentioned contact them, i had my ESO+ vanish on me last week but they resolved it within a day or so.

    free 7 day sub and unlocks for swtor new accounts and 90+ day inactive subs click here to get it!

    Click here for trove referral, bonuses to both!

  • IselinIselin Member LegendaryPosts: 18,719
    Just an FYI. The first reply from ZOS you get when you put-in a ticket that is just a vanilla auto-reply must be responded to or the ticket just goes into CS limbo. Did you do that?

    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community ... but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots”

    ― Umberto Eco

    “Microtransactions? In a single player role-playing game? Are you nuts?” 
    ― CD PROJEKT RED

  • kontrollkontroll Member UncommonPosts: 5
    edited January 2017
    Iselin said:
    Just an FYI. The first reply from ZOS you get when you put-in a ticket that is just a vanilla auto-reply must be responded to or the ticket just goes into CS limbo. Did you do that?
    Only after a couple of days of waiting, due to frustration.
  • KyleranKyleran Member LegendaryPosts: 44,060
    edited January 2017
    kontroll said:
    Iselin said:
    Just an FYI. The first reply from ZOS you get when you put-in a ticket that is just a vanilla auto-reply must be responded to or the ticket just goes into CS limbo. Did you do that?
    Only after a couple of days of waiting, due to frustration.
    You may have exceeded the response deadline.

    If you've stopped getting responses you may wish to start the process again from the start.

    "True friends stab you in the front." | Oscar Wilde 

    "I need to finish" - Christian Wolff: The Accountant

    Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm

    Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV

    Don't just play games, inhabit virtual worlds™

    "This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon






  • IselinIselin Member LegendaryPosts: 18,719
    edited January 2017
    Kyleran said:
    kontroll said:
    Iselin said:
    Just an FYI. The first reply from ZOS you get when you put-in a ticket that is just a vanilla auto-reply must be responded to or the ticket just goes into CS limbo. Did you do that?
    Only after a couple of days of waiting, due to frustration.
    You may have exceeded the response deadline.

    If you've stopped getting responses you may wish to start the process again from the start.
    Yeah their system is weird simply because they channel every type of ticket through the same funnel.

    Whether you're reporting a bot in game, a broken quest, a hardware issue that makes you crash or an account issue, they all seem to go through the same canned email response step... to weed out issues that just resolve themselves or you find a fix for or just lack of interest is my guess.

    And most of us just habitually don't respond to those canned responses.

    They really should have a different process for the more serious things, especially account issues.

    "Social media gives legions of idiots the right to speak when they once only spoke at a bar after a glass of wine, without harming the community ... but now they have the same right to speak as a Nobel Prize winner. It's the invasion of the idiots”

    ― Umberto Eco

    “Microtransactions? In a single player role-playing game? Are you nuts?” 
    ― CD PROJEKT RED

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