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New World Server Transfers Delayed Till Next Week, Cites A Desire To Not Disrupt 'Peak Play Period'

SystemSystem Member UncommonPosts: 12,599
edited October 2021 in News & Features Discussion

imageNew World Server Transfers Delayed Till Next Week, Cites A Desire To Not Disrupt 'Peak Play Period' | MMORPG.com

If you're one of the many thousands of players waiting to transfer to a server where your friends are playing New World, you'll be waiting a little longer. Amazon announced late Friday that the decision to delay the service has been made in order to not disrupt its "peak play period."

Read the full story here


Comments

  • SabbythSabbyth Member UncommonPosts: 53
    The reasoning behind delaying transfers "because a lot of people are playing" doesn't make much sense to me. This coming from a server powerhouse.
    "A delayed game is eventually good, but a rushed game is forever bad."
    — Shigeru Miyamoto
  • ScotScot Member LegendaryPosts: 24,427
    edited October 2021
    I have said from the start transfers were not going to be a solution, it astonishes me that gaming journalists did not call this out straight away.

    Just look at MMO history and the use of transfers, you will see how long it takes and the side effects of even having them. But article after article just mentions transfers are going to be used to sort this out without ever questioning that.

    This article admits "nor do we have a clear idea on how exactly server transfers will work." but still no querying that this will be a solution to the issues.
    [Deleted User]
  • Viper482Viper482 Member LegendaryPosts: 4,101
    Are people still waiting in queues? I haven't seen one in a long time. If so you should have done what everyone with an ounce of sense did and reroll to a low pop server the first time you saw 3000+ in line lol.
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  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,651
    If everything is ready, why couldn’t they just give us the date and the details now?

    What a strange announcement.

    I’m glad we will have transfers because we have folks across 3 servers but it really is going to decimate some smaller servers. We might quickly be hearing about some clusters consolidating… which will be interesting to see how outpost ownership and development is handled.

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  • ScotScot Member LegendaryPosts: 24,427
    Viper482 said:
    Are people still waiting in queues? I haven't seen one in a long time. If so you should have done what everyone with an ounce of sense did and reroll to a low pop server the first time you saw 3000+ in line lol.
    It may well be that by the time transfers are ready queues for most are an old issue. This need to tell players a solution is coming when we all know these problems calm down after several weeks could well look like a waste of their time in hindsight.
    [Deleted User]
  • theGnadetheGnade Member UncommonPosts: 147
    This is bad. The thing is...A lot of players are in random servers. Means they aren't really interested in investing time into realm war, because they know they are going to need transfer. That leads game into place where your server people aren't really participating and that means the game is basically failing. Addition to that, you already have shallow game with lack of content and people stagnating in server isn't really helping making game more interesting.
    Scot
  • ScotScot Member LegendaryPosts: 24,427
    edited October 2021
    theGnade said:
    This is bad. The thing is...A lot of players are in random servers. Means they aren't really interested in investing time into realm war, because they know they are going to need transfer. That leads game into place where your server people aren't really participating and that means the game is basically failing. Addition to that, you already have shallow game with lack of content and people stagnating in server isn't really helping making game more interesting.
    The problem is will transfers solve this? Players hopefully will be able to get on servers with their friends, guild members who have not been able to get on their guild server will too. But transfers don't always work well and I do wonder have the team thought this properly through?

    Just a couple of examples, lets say they decide servers with a high population cannot be transferred into. What constitutes a high population, I doubt server population is high all day, so hopefully this will be a decision made by a person not one that changes as the servers population changes. Low population servers could quickly fill up so that those hoping to get together with their mates on a new server may find some can't join. Long term if you want to bunny hop to a server where your server is dominant this is a gift. But the articles about this talk as if these problems are all going to go away when transfers start, they wont.

  • IselinIselin Member LegendaryPosts: 18,719
    The FAQ was updated today. Most notably, they are working on cross regional transfers although that won't be available on the first go around. And the transfer token is bound to your account and can be used at any time in the future if you so wish:

    10/18 Updated FAQ

    Hey everyone,
    We have answers from the dev team to many of the questions that we have pulled from this thread! You can find them below:

    Q: How many times will we be able to transfer for free? Will we be able to pay for server transfers after using the free tokens?
    A: The initial release includes one transfer token, which is single use. We will continue to monitor the server populations, and if transfers result in uneven distribution that causes queues we will issue new sets of tokens where needed.

    Q: When will “full” servers open for transfer? Will there be any monitoring of these servers to see whether or not they should be opened/closed depending on the flow of transfers?
    *A: We monitor full status on a daily basis with changes as recently as today. “Full” doesn’t indicate a server that always has queues, it indicates a server that during typical peak usage has a substantial queue. We will be relaxing Full status on many worlds when transfers start, to allow the most flexibility possible. After transfers have slowed down we will re-evaluate which worlds might still need the designation.

    Q: Is there a potential for regional transfers to come in the future?
    A: There is potential, yes, and we are working on it now. Cannot provide an ETA because it is a very different process, but when we realized we had created confusion on this, we felt we owed it to the community to find a solution.

    Q: Will all members of a large company be able to transfer over? Do we have a cap of how many people can transfer over to a certain server?
    A: There is no technical limit to the number of characters that can transfer to a server. We also have addressed an issue that made moving a Company difficult: starting with the release of Server Transfers, when the last person leaves a Company it will be treated as abandoned and the name will be available seconds later. Note: you should NOT rename your Company if you intend to transfer it. That will make the old name unavailable on a new server. Full emptying the Company so it is abandoned will free the name up for re-use.

    However large Companies should consider the implications of moving as a group to a busy server; this could cause the server to be Full status after the move. We will warn a full day ahead of time on any Full status changes in the first week of Server Transfers being available so as to not surprise anyone with a status change.

    Q: Are there any plans on adding new worlds to x region/world set/recommended language?
    A: As New World continues to attract new players we will evaluate server populations and open new servers as necessary, including making sure there is always a non-Full option for supported languages. We’ll also merge servers if needed to provide the best game play experience - even both at the same time (new servers and merged servers) as conditions require.

    Q: Is there a time limit/time frame players need to use this token by?
    A: No, it is available permanently on the account until used.

    Q: Will we be expanding server capacity in addition to server transfers?
    A: We’re always interested in providing the largest capacity that provides the best gameplay environment. We’ll increase here, as long as we are sure it doesn’t degrade gameplay - as many observant players have noticed, we are already experimenting with that on some servers. Also, as time goes on the world of Aeturnum will get larger, and that would allow better balance room for even more players.

    Q: Are the tokens 1 per account or 1 per character?
    A: Tokens are one per account. If we find transfers have created an imbalance on particular servers, we can re-issue tokens for those affected.

    Q: Will we be able to move within the same world set?
    A: Yes, you are able to transfer your character to a different world in the same world set.

    Q: For players who are unable to transfer their character to their proper region, will there be some sort of xp boost or compensation available?
    A: We heard the feedback from those affected by this issue and started work on cross-region transfers based on it. Unfortunately this will not be in the first release of transfers, but it is coming as soon as we can get it completed.

    Q: Will we be able to provide an infographic ahead of time to help companies and players on their server transfer plans?
    A: Yes, we are releasing an infographic with the most up to date, relevant information along with the transfer feature to help our players decide on the world they wish to transfer to,. We will update it daily afterwards for as long as seems necessary.

    Q: Why did we make character and company names global if we can’t transfer across regions?
    A: As mentioned, we are actually working on transferring between regions right now, so having global names will prevent some confusion that otherwise would have occurred. Companies also will be able to transfer (after the last person leaves the Company on the origin server, the name will become available - this is being delivered with Character Transfer).

    After transfers have been used by those most interested (particularly cross region), we will be considering whether to switch naming limitations to per-region.

    Q: Will there be a way to determine faction demographics on a server before transferring?
    A: There is no out-of-game way to achieve this currently. Transfers themselves as well as players choosing to change factions could change demographics considerably, so any sample taken ahead of time might be misleading.

    Q: How will town projects function if they are not on the same town board?
    A: Transferred characters can still turn in town project quests that are in progress.

    Q: Can you open the window of when you can transfer for longer so that if you do unlock the locked servers it gives people chance to get in?
    A: Tokens are permanent until they are used (one use per token).

    Q: Do you remain in your faction or will you have a chance to go to a different faction? What if I have already changed factions once before transferring?
    A: Your faction status will be the same after transferring.

    Q: If we own a region on our current server, will that affect our ability to delete the guild, if deleting the guild is required?
    A: No, you can still remove all members from a Company that owns a territory.

    Q: Can we get an answer on the go with high pop servers and transfers, especially in regards to the cases where people, have a character on the high pop server they wish to join, but have been focusing on a lower pop server for playtime. Can we delete existing character and transfer to that server with no troubles as the population will stay the same?
    A: It will still be necessary to check the potential Full status on the server - if it is Full, you won’t be able to transfer to it even if you delete a character already on the server. Full isn’t set by number of characters, it’s set based on peak queue experience. We will be relaxing many Full status servers when transfers are released, and we will provide a full day warning on any server changing to Full status for several weeks after transfers are released, to prevent surprise moments of a server switching to Full (should that be necessary).

    https://forums.newworld.com/t/megathread-server-transfer-questions-

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  • ScotScot Member LegendaryPosts: 24,427
    edited October 2021
    Well at least they seemed to have sussed you can't take what a server load is saying and a person will make that decision. 

    "However large Companies should consider the implications of moving as a group to a busy server; this could cause the server to be Full status after the move."

    A typical issue, they know it can happen but there is little they can do about it, the warning ahead is clever but it won't stop the problem for everyone.

    "Q: Will there be a way to determine faction demographics on a server before transferring?

    A: There is no out-of-game way to achieve this currently. Transfers themselves as well as players choosing to change factions could change demographics considerably, so any sample taken ahead of time might be misleading."

    Time for a prediction, players will be asking for two tokens before you know it.

    That FAQ shows what a problem fest this could be, hopefully you guys all find a good home.




  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,651
    I'm still confused by their not stating when the transfers will occur.  If all was set and done on Friday and they only postponed so as not to "interfere" with the weekend why haven't they given a day instead of just this week? 

    Transfers are going to wreak havoc on many servers as whole companies move, Declared Wars end up losing half their fighters, regions get abandoned...   Why wouldn't they give time to prepare?

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  • KyleranKyleran Member LegendaryPosts: 44,057
    edited October 2021
    I'm still confused by their not stating when the transfers will occur.  If all was set and done on Friday and they only postponed so as not to "interfere" with the weekend why haven't they given a day instead of just this week? 

    Transfers are going to wreak havoc on many servers as whole companies move, Declared Wars end up losing half their fighters, regions get abandoned...   Why wouldn't they give time to prepare?

    Amazon doesn't really care?  Or at least doesn't take such concerns as seriously as players might?


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  • Slapshot1188Slapshot1188 Member LegendaryPosts: 17,651
    Kyleran said:
    I'm still confused by their not stating when the transfers will occur.  If all was set and done on Friday and they only postponed so as not to "interfere" with the weekend why haven't they given a day instead of just this week? 

    Transfers are going to wreak havoc on many servers as whole companies move, Declared Wars end up losing half their fighters, regions get abandoned...   Why wouldn't they give time to prepare?

    Amazon doesn't really care?  Or at least doesn't take such concerns as seriously as players might?


    Impossible.  Jeff loves us all.

    KyleranScot[Deleted User]

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    "I should point out that no other company has shipped out a beta on a disc before this." - Official Mortal Online Lead Community Moderator

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  • ScotScot Member LegendaryPosts: 24,427
    So have the transfers started yet, how is it going?
  • JeroKaneJeroKane Member EpicPosts: 7,098

    Impossible.  Jeff loves us all.

    Jeff has left Amazon. He is playing with rockets now.
  • ScotScot Member LegendaryPosts: 24,427
    edited October 2021
    Scot said:
    So have the transfers started yet, how is it going?

    Yes they have.
    And queues are back on my server... :D :D :D
    I still can't understand why gaming journalists and players did not immediately say "will this actually fix it"? It may take a few weeks yet, but it should get sorted, even in that time scale some extra servers and mergers are found to be needed.
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