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Releasing new content is a team effort, but it's also an involved process. The New World team takes us into how they prepare new content for release, from QA to PTR testing, and even how they respond to fix a bug later.
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It just seems a strange sort of article to do to me, it is like someone said "we have to put something out" and a not so bright spark came up with this. The next time anything goes wrong, players will talk about 'the misplaced journey of a patch note' and so on, just setting themselves up for a joke.
They say
“We received player reports that the first 3 Winter Convergence quests were not accessible for some players. After looking through all of the reports, our investigation found that quest completion data for unrelated main story quests had been reused in the update for these new quests. This particular scenario was outside of the test coverage for the Winter Convergence update.”
Which means as well as design and coding being substandard and bug ridden their database developers have literally no clue what they are doing. I mean this is real basic stuff, how on earth can unrelated quests and their completion data cross over in any way shape or form, this screams of copy pasting and calling it work.
I don't think it will last out the year without a major rethink of their direction with combat nerfs.
These "community" videos are nothing more than cries for help from their staff who are trying to say "it's not us it's the system" that is the problem. Sorry, too late for that nonsense.