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Hey, I need some adive on how to deal with a SWG CSR
JNA0349
Member Posts: 23
Last night me and my guild (a small 9 person guild) where out in lok rolling 7 on 3 then like 15 on 5. we totaly owned them. This guild we owned got their entire guild to report me and my good friend for multiple prof exploting. Saying we where both droping traps and cloaking. I am a spy and he iis a BH.
We wernt exploiting and everybody knew. About 2 hours later i got an email, when removing all the fluf said "i have evidence of you using an exploit" Now me knowing im not using the exploit i imediatly send hte csr a tell saying your wrong.
He says "Hold on im investigating" about 45 mins later my BH friend gets the same email. He and i now both pissed beucase theirs a csr placing warning on our account, saying he has evidence when he obviously doenst. Well after awhile he starts talking to my friend. Ignoring me and being really rude when i asked him if we could talk about the situation. on thing he said to me when i was trying to talk to him was "STOP!!".
so he got on my friends acount and checked his skills. he was now satasfied that he wasent exploiting and sure i was too. he removed the warnings then left. Before he left i tried to talk to him about the other guild using the CSR's as their pupets and obviously just having everybody report us becuase im sure half the reprots where form somebody who wasent there.
He said "we will see what happins" then he logged. What should i do? should i report him to his suprivisor becuase he sent that email without any evidence and being really rude when this guild and csr's are waisting our time or what??
Comments
Personally I think the other people should have some sort of punishment done to them. It is possible it will happen, there is a thing about using CSR's for fraudulent means resulting in a ban.
Best thing to do is not harrass the CSR or it's just going to look bad for you. He had to follow up their report as that's his job. He cleared you of any wrong doing so you're free to go
I'd suggest /addignoring the people that were being asses and carry on with your gaming. It's not worth losing your account over some toolbags.
soe CSR's are world renowned for their incompetence. they have always listened to whiners. as far as how to deal with them there are two options:
1) do yourself a favor and don't deal with them at all
or
2) do us all a favor and you can borrow my 9mm
SWG ADDICT...clean since the NGE
There's always two sides to the story.
From what I see, the matter was resolved, with both of you being acquited. The allegations regarding rudeness are just that. Things too often get heated in pvp, and many things can quickly look quite different than what an outside observer would see them.
Having access to a billion $ IP - Billions of dollars..
Having access to a massive fan base of said IP - Even more Billons...
Singly handedly alienating them due to stupidity - Priceless.
There's a sucker born every minute. - P.T. Barnum
I actually reactivated one of my accounts for the 14 day free trial a few nights back.
Upon logging in and standing around in utter dismay, I went into Theed and started preaching anti-SOE screw the NGE rhetoric. After about 5 minutes of doing so and pissing off the entire 2 people in Theed, a CSR sent me a tell.
I told the CSR to go f*ck itself, f*ck soe, and go back to india.
It's response to me was 'lol'.
Nothing ever happened. I can still log in and go about my business.
Moral of the story? Don't worry too much about the CSR's and their empty threats. They are jerkoffs.
I didnt harras the CSR i was very polite about it, seeing how he told me to "wait" for 3 hours while he researched the false report
I can get screens of the email, but prolly not the convo with the CSR i will check when i get home
Ill see what my friend got aswell, im sure he logged it all.
And im gonna talk to Vergo or w/e his name is
I found that CSRs they give you a one shot to be their cheer leaders. If you piss them off, make them look stupid or do anything that might be viewed as hostile, you go on shit list and can expect no help from that point forward. Troll paranoid I expect, they are useless if you don't have a problem on the page one of thier how to shut people up manual.
It's best to be on their good side, if you get one that is stupid or clueless, it's best to delete the ticket and resubmit it so it gets assigned to someone else rather than insult them in game.
You gotta understand i wasent an ass to the csr in any way. I may have pushed myself on him to talk to me about this guild using reports to harras us. But i wasent rude
My bigest concern was where i recieved an email saying i have been Caught using the multiple proff exploit when i wasent at all. Then he ignored me and said STOP!! while he talked to a guildy of mine who received the same email.
The CSR was obviously just saying what the guild that reported us was. Becuase there was no way he had evidence and he also said after 3 hours of talking and loging onto mine and my friends toons and checking. He said he was wrong and hte warning was revoked.
Its the fact that he sent the email saying he has evidence and im warned then he was rude about it when i was trying to talk to him about his obvious mestake and the other guilds harrasment
for future referrence, I would suggest screen shotting the entire convo with the CSR, make sure you keep any ancillary talk to a minimum (contacts with guildies, insults, praise of other players, etc.) as black barring parts of a screen shot can diminish the strength of the evidence. Get it all into a nice neat package to send of to SOE, copy any responses you get. On your part, be civil and courteous to avoid backlash on the screenshots.
if you are unsatisfied and put the whole thing on a website to display to the entire world to show that at SOE the customer ISN'T always right (I think it's in their mission statement)
Good luck with this though.
1) He did exactly what he was there to do .
2) He found both the op and his friend not guilty of exploiting , Where is his fault exactly ?
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Three options: Complain, bend over, or /cancel. Personally, I recommend option #3.
1) He did exactly what he was there to do .
2) He found both the op and his friend not guilty of exploiting , Where is his fault exactly ?
The incompetence comes from the entire context of the thread. Many CSRs don't do there job. Also, the attitude displayed, is often unacceptable. There was no reason for the CSR not explain himself. There was no reason for the CSR not accept the complaint that that the two people were fingered inappropriately.
In essence, Customer Service for SOE is really Complete S**t -- sorta like Fanbois complaining about those of us who make light of legitimate faults in the NGE Engineering and Business decisions that have lead to the disaster of SWG.
1) He did exactly what he was there to do .
2) He found both the op and his friend not guilty of exploiting , Where is his fault exactly ?
The incompetence comes from the entire context of the thread. Many CSRs don't do there job. Also, the attitude displayed, is often unacceptable. There was no reason for the CSR not explain himself. There was no reason for the CSR not accept the complaint that that the two people were fingered inappropriately.
In essence, Customer Service for SOE is really Complete S**t -- sorta like Fanbois complaining about those of us who make light of legitimate faults in the NGE Engineering and Business decisions that have lead to the disaster of SWG.
right
Tell that to anyone who knows TimV.
For every minute you are angry , you lose 60 seconds of happiness."-Emerson
Done.
DM: Let me get this right: The dragons breath knocks you over the 300' cliff onto the jagged rocks below and you want a saving throw?
unless your guild (PA whatever) has a pocket CSR , the answer is nothing. You got owned by some PA who does have a pocket CSR.
Calling them will get you some nice words , but no action.
Never underestimate the power of stupid people in large groups.
You will find that dealing with CSR’s in SWG and any other MMO out there are difficult to deal with. The advice will be to leave them alone. And have a beer. Thank you for your time.
Damn byotch dat aint no friggn moon fool, dat be a friggn space station byotch.
I posted a simple account of what was stated between the CSR and I in game. I have had many an issue with this game in the past that was FAR more important than what this jerkoff reported and had to wait three to five days for a response.
Now a days someone decrying the shìtty new system they have in place gets responded to in 5 minutes?
Simply amazing. Hitler would be proud if his SS quashed dissention this quickly.
By the way, keep making ASSumptions about my age. Most people that are birthed from a street walking aids receptacle like to make asinine assumptions, so I guess you can not be faulted for your putrid lineage.