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t0rn0d0t0rn0d0 Member Posts: 3
in EVE Online

So, I just got EVE online and I went to play it the first day. The server status appears as (server down) and I know that it is up because I have a friend playing at that time and its not during the scheduled down time. I searched the knowledge base on the EVE site and it came up that that happens with D-Link routers, which I am NOT using. So, I'm asking you.. Have you ever had this problem, and how did you solve it?

Much thanks.


Comments

  • iCehiCeh Member UncommonPosts: 884

    If you have a firewall then you may need to open up a port, this is from the EVE Website:

    If you are connecting from behind a corporate or personal firewall, you will need to enter the server's IP address into your firewall configuration, which is 87.237.38.200 port 26000 when using TCP/IP, and UDP port 26001 when using Direct Play.

    -iCeh

  • t0rn0d0t0rn0d0 Member Posts: 3
    That didn't work... image I even tried disabling my firewall but I still got the same (server down) status... Thanks though.


  • Nu11u5Nu11u5 Member Posts: 597

    Try running a tracert on eve's server (87.237.38.200)

    Go to Run in the start menu, type in "cmd". Once the command console comes up, type in "tracert 87.237.38.200". It should complete after a few seconds, hopefully without any errors.

    If you want to save the tracert report, just follow these commands:

    -Open the command console by doing Run, "cmd".
    -Type in "cd Desktop"
    -Type in "tracert 87.237.38.200 > myTracert.txt".

    The screen won't show what's going on because it is putting the output in a file instead of the screen. Just wait a few seconds and the command prompt will come back. Then you can type "exit" or just close the window.

    Your saved output should be on your desktop in a file called "myTracert.txt". If you end up having to contact CCP's customer support to get your client working, sending them that file should help them fix your problem.

    Good Luck!

    //insert sig here
  • YsharrosYsharros Member Posts: 87
    It's also possible to have some clusters down while others are up - hell, a few weeks back someone was reporting that they couldn't log in (server showing as Unknown) and someone else in their house *could*. Those are the vagaries of the IntaRw3b ;)

    Don't panic - if the above suggestions don't work, you may find you can log on just fine after a little bit.

    And good luck! image



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