Actually I loathe the forum mods in EVE from top to bottom, from Kieron on down. The culture is nepotistic, favoritism-dominated and not even passingly objective. It's basically a ship of fools being directed by a jackass.
I love CCP and have the highest respect for most of them, but Kieron and his team suck the big one, big time.
Heh, I got my second account banned for posting with an alt in Corps&Alliances.
I posted in the thread, it was moved by a mod to Corps&Alliances, and then a different mod sent me my last warning for posting with an unidentified alt in that forum.
Originally posted by RollinDutch Heh, I got my second account banned for posting with an alt in Corps&Alliances.
I posted in the thread, it was moved by a mod to Corps&Alliances, and then a different mod sent me my last warning for posting with an unidentified alt in that forum.
ISD is fantastic.
What Ive found with them is that if they get annoyed at you for any reason, they will seriously increase the scrutiny, tag you with some insignificant infractions and use that to ban you. Now I've never been banned, but I've known a few people who have been banned for shit reasons.
They should not have a volunteer group performing this function number one, it is a conflict of interest. Number two, Kieron should be fired.
Originally posted by Taram Like I said... if you haven't got enough intelligence to see that what you said was wrong it's not even worth trying to explain it.
you're one of the eve-o forum mods? what name?
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
is the interstellar services department, or whatever that name is... is that a corp ingame with those wonderful mods in it?
edited: who is over them? as in, over this captain uly person. i don't want to communicate with him, and he refuses to tell me his supervisor's name/email/anything. if he's top of the chain, who does that department report to?
i hate dealing with peons.
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
Originally posted by damian7 is the interstellar services department, or whatever that name is... is that a corp ingame with those wonderful mods in it?
edited: who is over them? as in, over this captain uly person. i don't want to communicate with him, and he refuses to tell me his supervisor's name/email/anything. if he's top of the chain, who does that department report to?
i hate dealing with peons.
It's Kieron, and then over Kieron is Oveur. Don't expect to be treated well or fairly by either of those two.
Originally posted by Minsc Originally posted by damian7
edited: wtf is wrong with your replies above??? i'm a paying customer, i'm irked/pissed/upset about my not being able to tie my shoes in a fast enough fashion ingame (insert whatever), as a paying customer (no matter how it's paid for or whom pays it), the people working the help desk are not the ones to make threats or to take offense. they're the ones to maintain politeness at all times. that's how you treat customers.
not sure what planet you guys are from, but by my not filling an email with profanity, i'm showing all the restraint that customers are required to have -- ever -- anyplace. especially if they're not satisfied with a product.
wtf indeed.
WRONG!!! Just because you're paying for a service doesn't give you the right to verbally abuse someone. If you came into a place I ran IRL and pulled that shit I'd tell you to get the fuck out of my store.
Retard
you've obviously never worked a help desk.
take your sign, move along. you're totally, completely, and unreservedly WRONG.
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
take your sign, move along. you're totally, completely, and unreservedly WRONG. Depends on the type of business. If its small family-type, then yeah, if the customer is being mean and abusive, the owner can be mean in return too, up to the point of saying "GET THE F*K OUR OF HERE OR I CALL THE COPS".
Originally posted by damian7
some random guy: hey, what's a quick way to make isk
insert random ideas
other random guy: just don't buy isk on ebay, it'll get you banned
some mod in colored typing: don't discuss buying isk, this is your warning.
In this case I would rephrase mod's msg to something like this: "Be advised, discussing buying isk for real money is a punishable offence.". I would definitely not say "this is your warning", but i dont find that comment too offencive or even personal. He didnt say anyone specific. He just said a general FYI msg, not phrazed well, but not extremely bad either.
Originally posted by damian7
then they shouldn't act like wow mods. if the cable goes out, i sure as heck don't take threats from the person answering the phone when i call to complain, and we customers do get unruly if it goes out during a big fight or match.
but, again, there i go, thinking with my wallet.
You have to understand this, CSR are people too. They are paid (or not) to help, but will NOT tolerate any insult towards them. Just because u r a paying customer, you are NOT doing them a favour by NOT shouting or cursing at them. That SHOULD be a norm. As a telecom CSR, i get a fair share of shouting/cursing customers, and you know what I do? I just hang up. Is it polite? Maybe not. Im hired to help people, not to take abuse. Paying customer or not, you must learn to respect those people who are trying to help you. Whether they are competent or not,thats a dif topic.
guess you'll hang up on them until they start remembering your name and reporting you to your supervisor. unless you're not actually doing that job, or you just give fake names, or you're at a disreputable business.
sometimes, even when they cuss, you have to take it.
it's the nature of real life and business and dealing with people who pay for a service your company provides.
have whatever opinion you want. you hang up on me, i'll have jotted your name down and ask to immediately speak to a supervisor when i call back. enough of those calls, and you have no job.
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
Originally posted by damian7 guess you'll hang up on them until they start remembering your name and reporting you to your supervisor. unless you're not actually doing that job, or you just give fake names, or you're at a disreputable business.
sometimes, even when they cuss, you have to take it.
it's the nature of real life and business and dealing with people who pay for a service your company provides.
have whatever opinion you want. you hang up on me, i'll have jotted your name down and ask to immediately speak to a supervisor when i call back. enough of those calls, and you have no job.
Heh, exactly what M_Doomhammer said: our supervisor gave us those instructions. If anyone is being offencive towards CSRs, we dont have to take it. Theres a general misconception that customer can do whatever they want. Sorry, thats not true. There are rules that everyone should follow.
Comments
I love CCP and have the highest respect for most of them, but Kieron and his team suck the big one, big time.
I posted in the thread, it was moved by a mod to Corps&Alliances, and then a different mod sent me my last warning for posting with an unidentified alt in that forum.
ISD is fantastic.
What Ive found with them is that if they get annoyed at you for any reason, they will seriously increase the scrutiny, tag you with some insignificant infractions and use that to ban you. Now I've never been banned, but I've known a few people who have been banned for shit reasons.
They should not have a volunteer group performing this function number one, it is a conflict of interest. Number two, Kieron should be fired.
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
is the interstellar services department, or whatever that name is... is that a corp ingame with those wonderful mods in it?
edited: who is over them? as in, over this captain uly person. i don't want to communicate with him, and he refuses to tell me his supervisor's name/email/anything. if he's top of the chain, who does that department report to?
i hate dealing with peons.
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
It's Kieron, and then over Kieron is Oveur. Don't expect to be treated well or fairly by either of those two.
WRONG!!! Just because you're paying for a service doesn't give you the right to verbally abuse someone. If you came into a place I ran IRL and pulled that shit I'd tell you to get the fuck out of my store.
Retard
you've obviously never worked a help desk.
take your sign, move along. you're totally, completely, and unreservedly WRONG.
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
take your sign, move along. you're totally, completely, and unreservedly WRONG.
Depends
on the type of business. If its small family-type, then yeah, if the
customer is being mean and abusive, the owner can be mean in return
too, up to the point of saying "GET THE F*K OUR OF HERE OR I CALL THE
COPS".
Originally posted by damian7
some random guy: hey, what's a quick way to make isk
insert random ideas
other random guy: just don't buy isk on ebay, it'll get you banned
some mod in colored typing: don't discuss buying isk, this is your warning.
In this case I would rephrase mod's msg to something like this: "Be
advised, discussing buying isk for real money is a punishable
offence.". I would definitely not say "this is your warning", but i
dont find that comment too offencive or even personal. He didnt
say anyone specific. He just said a general FYI msg, not phrazed well,
but not extremely bad either.
Originally posted by damian7
then they shouldn't act like wow
mods. if the cable goes out, i sure as heck don't take threats
from the person answering the phone when i call to complain, and we
customers do get unruly if it goes out during a big fight or match.
but, again, there i go, thinking with my wallet.
You have to understand this, CSR are people too. They are paid
(or not) to help, but will NOT tolerate any insult towards them. Just
because u r a paying customer, you are NOT doing them a favour by NOT
shouting or cursing at them. That SHOULD be a norm. As a telecom CSR, i
get a fair share of shouting/cursing customers, and you know what I do?
I just hang up. Is it polite? Maybe not. Im hired to help people, not
to take abuse. Paying customer or not, you must learn to respect those
people who are trying to help you. Whether they are competent or
not,thats a dif topic.
I am the type of player where I like to do everything and anything from time to time.
http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.
sometimes, even when they cuss, you have to take it.
it's the nature of real life and business and dealing with people who pay for a service your company provides.
have whatever opinion you want. you hang up on me, i'll have jotted your name down and ask to immediately speak to a supervisor when i call back. enough of those calls, and you have no job.
could we please get correspondent writers and moderators, on the eve forum at mmorpg.com, who are well-versed on eve-online and aren't just passersby pushing buttons? pretty please?
said: our supervisor gave us those instructions. If anyone is being
offencive towards CSRs, we dont have to take it. Theres a general
misconception that customer can do whatever they want. Sorry, thats not
true. There are rules that everyone should follow.
I am the type of player where I like to do everything and anything from time to time.
http://en.wikipedia.org/wiki/Holodomor - pre-WW2 genocide.