A Tale in the Deserts GMs are out of Control

spafon

To Pharoah (Andrew Tepper CEO of egenesis and Creator of A Tale in the Desert):



I just found a chest someone built in my CP.  I have been told that it was build to grief me. I do a GM contact and ask it be removed.  No reply for nearly an hour but there are plenty of GMs chatting it up in IRC the whole time.  I go into the IRC channel and ask if my account is still tagged to not get any replies from GMs, which in itself is flageant abuse of GM authority by Gentry, or can I get this chest removed.  I am immediately accused of attacking the GMs and insulted and ridiculed.  Then gentry kicks me from IRC after a string of lame, lies as to why they won't do it.  This is exactly the eltist, cliquish, abuse that is ruining this game. I don't pay to have the support help insult me and refuse me service.

Who does Gentry think he is and why does he have mod privileges on a private website not belonging to eGenesis?  I called you and left a message complaining about the treatment I received and I hope you take me seriously.  If not the next contact you get from me will be my sister's 60 year old husband who is a vicious Jewish lawyer from NY with bleeding hemorrhoids who is never in a pleasant mood.  Something has to be done about the flagrant abuses by the GMs of the rules of the game and of the paying customers.  Make no mistakes I am not the only one fed up with lack of respect and service from the GMs and the preferential treatment they give their friends.  Just look at some of the embellishment to compounds they have done for friends and tell me there is not flagrant abuses happening.



It is not unreasonable to ask that a chest made on a trial account to grief a player be moved to the outside of a compound and any game where the GMs were not completely out of control would have done it without excuses or accusations.  This only leads me to believe the GMs are in on the griefing or perhaps one of them placed it there in the first place,

First I was accused of attacking the GMs then I was told to wait to dppra it then I was told the TOS had been change to allow grieving and that it was completely OK for someone to build inside your CP.  All plain outright, hogwash to avoid doing the job they receive the privileges they abuse to do.



When are you gonna do something about this Teppy? Who runs this game, you or the GMs who cheat, give special treatment to their friends and abuse paying customers?  I am posting this on MMORPG.com as well as here and I and everyone will be awaiting a reply from you.



Richter

Paying Customer

Silver

Wow, that sounds like some terrible abuse! Guess noone gonna get advice from you to buy it!

elminses

i feel your pain gms can be douche bags....but i guess it is needed because 95% of com[lains are people trying to cheat the system....i used to gm for a few older mmorpgs and there is a lot of shit you have to put up with and players lieing out their asses to get phat loots!!!



all i can hope for is that there are some gms in your game that will actually listen to your story and treat each case as its own........believe me it is a hard thing to do.

Charabis

Not exactly a ringing endorsement there of the game.  I've been checking it out, mainly while I'm waiting to see if Sigil ever gets crafting fixed in Vanguard.  It's an interesting premise, although I'm not sure about subscribing.  If it was $5 or $6 I'd definitely give it a go, but it doesn't seem to offer the same level of quality as the other games in the $12-$15 a month range.  What makes this game different?



1) No combat!  Yes, you will not have to fight at all.

2) Craft-centric!  The only game I've ever seen that emphasizes crafting.  Heck, it's the whole game as far as I've seen!

3) Plenty of opportunities to socialize.



Of course, there are the negatives as well:



1) Graphics are unimpressive, and character appearance is too similar.  You get 3 skin tones to choose from

2) You only get game music in a few places

3) Sounds are unimpressive



I'd say it's definitely a niche game, and will probably be around for a long time, IF they can take care of the elite GMs the OP posted.  The quickest way to sink any business is to treat your customers poorly.

ianubisi

Your entire story sounds ridiculous.

godpuppet

Got any chatlogs?

Munki

Originally posted by spafon

If not the next contact you get from me will be my sister's 60 year old husband who is a vicious Jewish lawyer from NY with bleeding hemorrhoids who is never in a pleasant mood.  Something has to be done about the flagrant abuses by the GMs of the rules of the game and of the paying customers.

I stoped taking you seriously at that sentence.

But from experience, Teppy is often really easy to deal with, I have a hard time beleiving its this horrible, that and its a low budget game.

MW2K

A Tale in the Desert isn't a game, IMHO, it's a social experiment.

In my small time with the social experiment that some people insist in calling a game, I found some serious catty factionilism.

It reminded me of the petty yet endearing feuds grandparents have in retirement villages.

KaptainZerg

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Originally posted by godpuppet
Got any chatlogs?

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He's right. Do you have them? I don't mean to to disbelieve you but anyone can post anything in this public forum just like I am doing right now; gamers have posted messages before that were total bullshit. But, if you post corroborating chatlogs that have not been edited and can be confirmed as genuine, you'll get a lot of support. If what you say is true, and I am not saying it isn't, those GMs need to be fired and you deserve a major apology from the game publisher.

spafon

There is a chat log posted on the ATITD forums.  Not only the transcript of my encounter with the GMs in IRC but a subsequent conversation by a very well established respected player who they basically lie to and them outright refuse to respond to.



Here's the link.  Be forewarned some of the language get a bit colorful as the BS and frustration level rises.



atitd.net/forum/showthread.php

sempiternal

To save time, which names in the logs are GMs?

godpuppet

Interesting, reading the logs I will say its abit of both. Richter, you could have been more polite and persistant instead of spewing profanity at other people. But GM's are also in the wrong, they have a responsibility to assist players with troubling issues no matter how trivial, and to do it with the best attitude.



I once worked at a call centre, if anyone spoke to customers like that they'd get sacked on the spot.

MW2K

Power, corruption and lies in the barnyard.

spafon

The GMs are Gentry and Kenhotep



Ulujain  you look disturbingly familar.

MW2K

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Originally posted by spafon
The GMs are Gentry and Kenhotep Ulujain you look disturbingly familar.

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Yeah, all the girls say that.

Motorhead

I just read your chat log.

You know, after calling the GM's "petty assholes",  you'd think they would've been tripping over themselves to help you.

I would decorate that chest with a nice flowerpot or something, cuz it ain't going anywhere anytime soon.

 

 

spafon

I called them petty assholes after it was clear they were going to help in no way and were lying and fabricating excuses to do nothing.  I know that some of us have word comprehension issues and difficulty understanding what we read.  But here's a tip.  there is a secquencial progression to all conversations and using a statement from the end of a conversation to substanciate a refusal to cooperate at the beginning of a conversation is a completely invalid arguement.  Are you a GM is that it?  Trying to defend their total refusal to do their job or show any courtsey or respect to paying customers?



The thread on the ATITD forums has been locked.  Those forums are run by the eletists in the game who are close friends with the offending GMs and are actually in the same guilds.  They have also had their compounds in game lavishly embellished by these same GMs demonstrating not only preferential treatment but also violation and abuse of GM privalage and power..

RollinDutch

I'm tempted to go subscribe to the game, just to support GMs who dont take shit from spastic 8-year-olds.



Good luck with the lawsuit though.

Motorhead

Originally posted by spafon

I called them petty assholes after it was clear they were going to help in no way and were lying and fabricating excuses to do nothing.  I know that some of us have word comprehension issues and difficulty understanding what we read.  But here's a tip.  there is a secquencial progression to all conversations and using a statement from the end of a conversation to substanciate a refusal to cooperate at the beginning of a conversation is a completely invalid arguement.  Are you a GM is that it?  Trying to defend their total refusal to do their job or show any courtsey or respect to paying customers?



The thread on the ATITD forums has been locked.  Those forums are run by the eletists in the game who are close friends with the offending GMs and are actually in the same guilds.  They have also had their compounds in game lavishly embellished by these same GMs demonstrating not only preferential treatment but also violation and abuse of GM privalage and power..

 

Your post summed up:    Blah blah blah.  

Anofalye

Not defending them...

 

However, I think you should have been more patient when talking with them

 

Instead of attacking them, making them understand you feel desesperate is a LOT better.  Calling them assholes for example is like waving goodbye.

 

When you have troubles with staff, you should try to respect the following states:

 

- Politedly explain your problem and ask for help.

- Insist nicely.  (75% of the cases should be resolved by now)

- Make a funny joke about yourself, self-targetting 1 of your flaw and how you need it to be fixed!  Since they can't fix you, nor want to, they should fix the problem! 

- Repeat the request

- Change staff member if you can, as often as your patience would allow it.  Staff A might be wretched, might work better with staff B.  Of course, not everyone has equal patience and proceed lower if you lack patience...more likely to happen at an expansion release hehe.

- Be arrogant, yet not insulting. (never have to get to that point with SoE, it was always solved/unsolvable prior that point)

- Make a desesperate plea with heavy insistance, do not apologize, you are the customer.  (have to get here once with NCsoft)

- Tell them to go to hell, cancel your account and never turn back (Square Enix), only do this if they are mocking your request and if you plan on not going back, no matter what.

 

Always try to bring everything around YOU, as a player, how you FEEL.  For example, don't tell them they are trash, say that YOU are extremely angry.  But again, that is a last step resolution and shouldn't be use, most folks won't need you to get to that point.

 

PS: It is hard to follow these steps and peoples often jump the gun and go to later points faster than should.  I may have jump the guns myself in some case in the past, especially if the expansion is fresh, I tend to be less patient and want it to play properly, after a long wait for the expansion...all normal...hehe.

CleffyII

Wow you actually paying for A Tale in the Desert.  The GMs should be kissing your ass for helping them keep the servers up.

MW2K

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Originally posted by spafon
I called them petty assholes after it was clear they were going to help in no way and were lying and fabricating excuses to do nothing. I know that some of us have word comprehension issues and difficulty understanding what we read. But here's a tip. there is a secquencial progression to all conversations and using a statement from the end of a conversation to substanciate a refusal to cooperate at the beginning of a conversation is a completely invalid arguement. Are you a GM is that it? Trying to defend their total refusal to do their job or show any courtsey or respect to paying customers?The thread on the ATITD forums has been locked. Those forums are run by the eletists in the game who are close friends with the offending GMs and are actually in the same guilds. They have also had their compounds in game lavishly embellished by these same GMs demonstrating not only preferential treatment but also violation and abuse of GM privalage and power..

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/shrug

Go and find another MMORPG and leave them all to circle jerk in their little cult game.

Emyrn

You sure the compounds/camps are not the result of the 12 month preorder? I remember 12 month preorder enabled you to get some spiffy changes to your camp site.



My suggestion is to try and make a law to get rid of the grief chest problem. I didn't even realize GM's would move a griefer chest in your camp, I thought that was part of the social experiment Teppy wants in his game.

ianubisi

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Originally posted by Emyrn
I didn't even realize GM's would move a griefer chest in your camp, I thought that was part of the social experiment Teppy wants in his game.

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They don't and it is.

Grunty

One chest planted in the middle of a persons compound is not griefing in A Tale in the Desert. Now on the other hand, three hundred chests...

KaptainZerg

The chatlogs make you and the GM's look like monkeys pulling oneanother's tails in the desert. Based on reading them, I don't care who wins or loses. Now, if you hadn't lost your cool and made silly threats, and used faul language, I might.

Clean up your act or your tale ends here, dude.