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Found this post on the LOTRO boards and thought it might be a good idea to post here. The in-game movies are pretty cool! I think if you installed from the pre-order DVD, you might not have the movies installed. There's a link to the download of the movies in the post:
Many of our players are missing the in-game movies which can be viewed at character creation, when transitioning from the newbie areas to the persistent world, and so on.
If you don't currently have the movies, you can now download and install them. If you're not sure whether you already have them, a simple test is to click on "Play Movie" in character creation - if nothing happens, you don't have them. The download is approximately 500Mb.
Click here to download the movies!
-Meghan
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JonMichael
Currently: AION, an MMO Beta under NDA
Played: WAR, LOTRO, Hellgate: London, CoX, GW, SotNW, DAOC, EQ2, SWG, WoW, AO, Horizons, Second Life, There, TSO
Beta'd: There, Second Life, EQ2, DAOC:LotM, LOTRO, Tabula Rasa, Gods and Heroes, Hellgate: London, Requiem:Bloodymare, AoC, WAR, DDO, Fallen Earth