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World of hackcraft?!
DemDemDem
Member Posts: 160
Okay here is the rant, do not read if you don't want to but I can't post this on the WoW forum and I need somewhere to put my point forward.
Okay on the 6th of December 2007, I said to my guild and a few close friends in game "I'm going to Belgium tonight at 12:30 I set off and won't be back untill Tuesday evening some time. So I won't be able to raid or anything" Just to warn them so they don't think I went inactive and kick me okay?
So I got on the coach that arrived at my house with my mates and we set off. I had been up since 5:00 am that day packing so, I thought ahh I'll get some sleep for a few hours because it will take about 7 hours to get there and then we can't sleep untill the next night.
So I went to sleep. Literally 1 hour after we had set off my phone rang and woke me up. I thought jesus I have been gone 1 hour and my brother is ringing me, no doubt to tell us we forgot something or to buy him some Beer from Belgium.
He starts the conversation with " Ash i'm sat playing WoW and your character just logged ingame" naturally I was like what the hell, is he joking? " I tried to ask him who it was but he put me on the ignore list"
Instantly I knew, I had been hacked obviously. I tell him to contact the ingame GM's quick and tell them to lock my account to which they reply "Sorry but it is not your account" and say nothing further on the matter.
Obviously after just getting all those shiney epics from Karazhan and PvP, I was pissed. But I was going on holiday for 4 days so I thought I will just sort it when i got home.
I arrive home, grab my bags/suitcase run inside the house and straight on the PC. I go to WoW-europe, type in my password "incorrect" I reset it, log ingame and there it is, all the characters I had deleted barring one of my level 70's. I log ingame to find myself in stealth in Steamvault with no items on and no items my my bag. My hearthstone was on cooldown of 7 minutes so obviously as I changed the pass they had been playing it at that moment lol.
I open a Gm ticket, tell them I have been hacked. I then log out to unpack. Log into MSN and I have an e-mail dated 20 minutes ago after being logged out for 2 hours maybe, saying I had been banned from the World of Warcraft and am on my final warning. 72 hour ban for trading online goods and services.
Now then what the hell is all that about? And I 100% know I will get some replies saying "don't share your account details etc, you have viruses blah blag"
But the fact of the matter, I have no viruses, use no mods and my own brother had to ask me for my password to check if it had indeed been changed when he rang me. I have never bought gold, or leveling services. No one but me has ever logged into my account on the site/forum/game.
My brother also uses the same PC as me and the same Laptop as me on a regular basis, so if I had been hacked twice in the past 6 months and he hasn't been once (he is richer and has more level 70's than me) then how have I? My password after I was hacked the first time 3 months ago was changed to something I had never used before, never used on anything consisting of 6 letters and 6 numbers, all with capitals in a pattern.
I don't see how it is fair and how blizzard are so stupid for me to be online at 12:00 AM in England at my house saying bye to the guild then logging on 1 hour later in Netherlands or something and not detect it wasn't me? I am so angry that they have locked my account for something I didn't do and I sent them a picture of my passport so they can check I WASN'T EVENIN IN THE GOD DAMN COUNTRY over this weekend.
If I don't get all my stuff back and this ban is lifted and took off as my final warning within the 72 hours, I will indeed cancel my account. Then force my brother to leave and tell my like 8 friends and family to leave the game. I know this won't bother blizzard or any of you but who wants to be part of a game where you get hacked through no fault of your own 2 times in 6 months.
After reading the forum, since patch 2.3 someone has recorded that the hackings since the patch went live have increased by atleast 40% and that is only the ones being posted about on the forums. So is it our fault? Or Blizzards?
Comments
The ways that can someone overtake an account (hack)
REALITY CHECK
After the first time I was hacked I never had anything except WoW running while playing/logging into anything to do with wow. No msn, no browser, nothing. As I previously stated, I don't use mods. I don't have viruses.
Explain?
So many People get "Hacked" atm in German WoW they have 99% a Keylogger.
Some1 just recently found out a Blasc Profiler Addon was infected with a Keylogger u can Download from so many popular Fansites...
The thing is...its 100% safe for these { Mod Edit } to get ur Account its like Stealing w/o Consequences b/c Blizzard the only 1s that obviously can do something about has a Policy that only YOU are in Charge for your Account Safety.
I suggest you to Download Spybot Search and Destroy trust me you will find something on your PC no Virus Scanner finds...HijackThis is another nice Tool i recommend you to run on ur Rig.
sad, but im guessing either theres a keylogger on your pc or a guildie did it.. why else do it right after you announced that you would be away for 4 days..? or someone hacked the entire game? (the servers)
but whatever.. blizz's way of handling this is lousy!
Edit: just saw the post above me.. if u wanna be uber shure get Hitman pro.. takes some time thou since it scans your pc with all the good spyware/malware detectors..
Just as we speak WoW authentification servers are down. Maybe something really happened from Blizz side, who knows.
Subscribtions: EVE, SWTOR WOW, WAR, DDO, VG, AOC, COV, FFXI, GW, RFO, Aion
+plenty of F2P, betas, trials
Female Dwarf player: WOW, VG, WAR, DDO
.
Due to the recent economic crisis and spending cuts the light at the end of the tunnel was turned off. Sincerely, God.
I know exactly why more hackings have happened. It's because with 2.3 apparently they installed a thing on your computer which allows them to view everything you are doing on your computer while WoW is open or something like that. And it's with a third party company not owned by Blizzard therefor if someone found out how to tap into this, they could just hack whoever they wanted. It's strange that the amount of hackings go up by so much after 1 patch goes live. It's their fault all the way, I already have that exact same scanner you previously mentioned and got it macro'd to run 20 minutes after I close WoW. I don't have any viruses.
#1: There are dozens of ways for someone to obtain your password. Yeah, it sucks, but welcome to the world of technology.
#2: You're not going to get much stuff back because Blizzard requires you to report the problem within three days. You might have had some leeway had you actually reported the problem when you found out about it, but for some reason picking up the phone for a few minutes was impossible for you do while on travel. I don't think Blizzard is going to be understanding about that one.
#3: Your account was banned for the actions done by the person using your account, not your actions. Unfortunately because you failed to report the problem when you knew about it, you probably lost your case for saying it wasn't you right off the bat.
#4: If you look on the forums (not sure if its actually in the Terms of Service or not), you'll see that Blizzard doesn't keep detailed character records beyond three days. This means if you don't report the problem in three days, so Blizzard can get a snapshot of your character before it was hacked, you're only going to get basic equipment back from them.
------------------------
Couple of responses to the replies:
Don't quote baseless figures such as "hacking has increased by 40%" because you, and whoever you got that information from, has no way of proving that in any way shape or form. You're just being alarmist and coming off as an idiot.
Also, don't sit and proclaim "Blizzard installed some sort of reporting tool" or "an addon did it to me", because you can easily determine what data Blizzard is getting from you by using a packet sniffer and all addons are, effectively open source, so you can see what the hell it is doing while in service. Not to mention if you don't do something stupid, like installing an addon that requires you to run a specific file rather than placing it in the Interface directory, addons can't get your password while playing because they aren't loaded until AFTER you login.
warden has been part of wow for awhile, they just didn't install it in 2.3. there are many anitvirus makers that have online scanners, i would try those out on your comp, also do you or your brother surf the forums? you guys might have clicked links that have keyloggers. Do you guys use mods? there were some mods that use .exe files that were comprimised on wowinterface and wowi, also the wowui.incgamers.com's UI Central uploader was infected with a keylogger which is now fixed.
bad surfing habits maybe? did you tell any friends at all about your password or maybe make your bro mad and might have told? there are many things that could have happened.
edit: i didnt see where you said you didn't use mods and stuff, but does your brother?
edit2: do you have a very complicated password? maybe your brothers is more complicated then yours, do you constantly type in your log in name and password or you use the remember log name check box? Well hopefully they can do something for you, it is really weird you have gotten hacked twice now, something is fishy, you aren't lieing about sharing your account info are you? might wanna get zonealarm and see whats incoming to your comp.
"The great thing about human language is that it prevents us from sticking to the matter at hand."
- Lewis Thomas
Are you using IE? If so, then it'd be fully possible for you to get keylogger from some site, it to steal your password when you log on to WoW, and vanish once it has done that or once the computer's shut down. A virus like WoW keylogger isn't necessarily programmed to stay on the computer for longer time, it wouldn't need to.
And I hope that you are aware that mmorpg.com is one of the sites wich have been infected with viruses recently. I don't remember if it was WoW keylogger or some other virus.
Edit: I don't say that it wouldn't be possible to get a keylogger from some site when using other browser than IE. I just think it's more unlikely.
I am on your side, but since I have little free time right now, I have to post to the point. It might seem a little gruff, or impersonal.
1. Read this very carefully! I have known other people who got hacked in WoW. One of the biggest things a player can do, to NOT get hacked, is make sure you enter WoW using the longcut. Click on the WoW icon that will take you through all the usual screens to enter the game. This icon will run Blizzard's own anti-virus software.
http://www.worldofwarcraft.com/misc/launcher.html
There is a second WoW icon, that is a "shortcut" to the enter password screen. Do not use it !!
Both WoW icons look the same.
2. Regularly run anti-virus software. Say to yourself "how valuable to me is everything on my computer?".
a. The day you buy your computer, back everything up on 5 seperate DVDs/or backups. This will be the master backup. This is a back up of all your main programs, before you install any games, do any surfing, etc...
b. Then do regular backups of your computer. I recommend once per month. Backup everything onto 3 seperate backups. You can even buy standalone hard drives to do this.
http://maxtorsolutions.seagatestorage.com/?elqPURLPage=1773?lid=y0022&utm_source=yahoo&utm_medium=cpc
3. Yes, you failed. Yes it is your fault you lost all your items, and characters. It is the player's responsibility to safeguard their account. And to report suspicious account activity. You failed to report the suspicious account activity. Admitting your responsibility is the first step to you learning from all this.
4. Send Blizzard an in game petition. Read further below for an example of how to write a petiion.....
5. Now, call this number:
1-800-592-5499
Monday through Friday, from 9AM - 6PM
(PST)
Remember the 1 golden rule of buisness. Always be polite. Even if you feel you are not getting what you are seeking, Always be polite. This means no yelling, no cussing, no name calling. This means taling in a calm, even tone. Before you make the call, use the restroom first, eat and drink first, take many deep breaths. I have talked to Blizzard reps over the phone in the past (I once got my account locked down on a RP server because another player complained my character name did not fit with the RPing rules LOL. It it was after playing for 6 months.). Me and the rep kept chit chatting, as if we were long lost friends, after he resolved my problem.
------------------------
Send Blizzard an in-game petition. You can use one of my petitions as an example:
Petition / Issue:
1. Between last Oct 30, and last Nov 3, 2006 someone
illegally used my account. They stripped my following characters on
the server named XXXXXXXX : DDDDD, QQQQQ, MMMMM, and UUUUU were stripped.
I changed the password on Sunday. I called and got
through
earlier today Nov 6, 2006. The person on the phone said he
did
not have the power to re-set my account.
I would very deeply appreciate it if my account could be re-set back to
how it was on Oct 29, 2006.
-----------------------
Here is part of the first e-mail reply I recieved from Blizzard when I had my issues:
From:
donotreply@blizzard.com
To:
XPLOROROR@YAHOO.COM
CC:
Subject:
World of Warcraft - Account Issue
This email is in regards to the investigation and restoration of losses
on the account in question due to possible compromise. We are
currently experiencing very heavy workload. While we are currently unable to
provide an estimated time for when your case will be handled, we can
assure you that we are working to resolve your issue as fast as possible.
We would further advise you that this matter is handled by a specific
area of the Blizzard Entertainment support team and that no other team
will be able to assist you with updates on this issue. We understand how
nerve-racking this ordeal can be and greatly appreciate your patience
while we work to resolve this as soon as possible. To expedite this
process, please ensure that your character has sufficient room in their
inventory to receive any items you may have lost. In the event that you
have lost your bags, please disregard this point, as we will provide
you with the bags you had previously. If any additional information is
required of you regarding your account, our investigations team will
e-mail you shortly.
While we can restore items with random modifiers (of the Bear, of the
Eagle, etc.), we cannot guarantee that you will receive the same
modifier you had on your original item. We are also unable to restore
enchantments or add-ons that these items may have possessed. While we will
make every effort to verify and restore your loss, the decision to go
forward with a restoration is entirely at Blizzard's discretion.
If your account is currently locked, please refer to the email “World
of Warcraft - Account Retrieval Instructions� for more information
on the unlock process. Should you need assistance unlocking your
account, please contact Account Administration Team via their Website E-mail
Form, found at <http://www.blizzard.com/support/wowaa/>.
----------------------------------------
Here is part of the 2nd e-mail reply I got from Blizzard:
Thank you for your patience and understanding while we investigated the
situation that you reported. We have concluded our investigation of
XPLOROROR and apologize for any inconvenience it may have caused you.
We’ve determined that XPLOROROR may have been compromised due to a
key-logger which was placed on a computer system you’ve used.
Key-loggers are malicious software programs used to steal account information
and passwords and transmit them to a third-party without your knowledge.
The security of the account you are using is crucial, and you may need
to take action to insure the computer system(s) you are using is
secure.
Account Name: XPLOROROR
Realm: XXXXX
Character Name: ZZZZZ
Money Restored: 770g 60s 45c
Items Restored: Traveler's Backpack
Traveler's Backpack
Traveler's Backpack
Journeyman's Backpack
Journeyman's Backpack
Journeyman's Backpack
Small Radiant Shard
Small Radiant Shard
Hydrocane
Raging Berserker's Helm
Stoneslayer
Scarlet Leggings
Big Bad Pauldrons
Enormous Ogre Belt
Whirlwind Sword
Pattern: Crimson Silk Shoulders
Pattern: Green Silk Pack
(6 )Moss Agate
(2 )Moss Agate
Citrine
(2 )Moss Agate
Lesser Moonstone
Lesser Moonstone
Schematic: Large Seaforium Charge
Formula: Enchant Shield - Stamina
Citrine
Small Lustrous Pearl
Jade
Gold Ore
Citrine
Citrine
(4 )Gold Ore
Strong Iron Lockbox
Bloodforged Bindings
Field Plate Helmet
Security DELTA Data Access Card
Headstriker Sword
Templar Girdle
Tusker Sword
Slayer's Skullcap
Jet Loop
Revenant Bracers
Jouster's Gauntlets
Heavy Lamellar Boots
Brutish Breastplate
Lesser Moonstone
Formula: Enchant Cloak - Minor Agility
Glyphed Bracers
Bloodlust Cape
Revenant Helmet
Marble Circle
Imperial Plate Belt
Iridium Chain
Pattern: Big Voodoo Pants
Mallet of Zul'Farrak
Sequoia Branch
Herb Pouch
Twilight Pants
Ironhide Gauntlets
Naraxis' Fang
Glimmering Mail Breastplate
Burnished Girdle
Glimmering Mail Legguards
Chief Brigadier Girdle
Bonefist Gauntlets
Captain's Cloak
Renegade Chestguard
Battleforge Girdle
Lambent Scale Legguards
Fortified Boots
Sage's Sash
Knight's Bracers
Banded Armor
Burnished Tunic
Imbued Plate Helmet
Glimmering Mail Gauntlets
Scarlet Belt
Headstriker Sword
Alabaster Plate Girdle
Gutrender
Overlord's Greaves
Trouncing Boots
Gleaming Claymore
Mindbender Loop
Cavalier Two-hander
Mindbender Loop
Battleforge Shoulderguards
Embossed Plate Armor
Consecrated Sharpening Stone
Heavy Lamellar Boots
Totem of Infliction
Battleforge Armor
Battleforge Cloak
Polar Gauntlets
Ironheart Chain
Soldier's Gauntlets
Silver Bar
Tabard of the Scarlet Crusade
Wendigo Collar
Hallowed Wand - Random
Hallowed Wand - Ghost
Hallowed Wand - Pirate
Not all of the items listed above were restored to XXXXX. 21 more
spaces of free inventory will need to be created in order for us to restore
the rest of the items. Once the free space is created then please
respond to this email.
Regarding the restored items with random modifiers (of the Bear, of the
Eagle, etc.), we cannot guarantee that you will receive the same
modifier you had on your original item. We are also unable to restore
enchantments or add-ons that these items may have possessed.
Additionally, we are unable to restore professions and recipes that
have been unlearned.
Restoration of any kind is not guaranteed. While we make every effort
to verify your loss there are times where restoration is not possible.
We sincerely apologize for any inconvenience you may have been caused.
If you have any questions regarding your compromise, investigation, or
restoration, please feel free to reply directly to this email. If you
wish to provide feedback on any step of the process, you may do so by
emailing wowgmfeedback-us@blizzard.com
<mailto:wowgmfeedback-us@blizzard.com>.
Thank you for contacting us. We hope you continue to enjoy your
experience in World of Warcraft!
May The Light always shine upon you!
Oh yeah, some good cleaning programs (I got them from other posters on this site):
www.ccleaner.com
http://regcleaner.com/
www.piriform.com
Ask others here for names and links of their favorite anti-virus programs.
And remember, always enter WoW using the the main WoW launcher icon. The one that takes a while to
get to the login screen.
---------------------------------
Never allow your broswer to store all visited sites, passwords, etc... for more than 1 day. In IE click on "tools" then "internet options" then check how long passwords are stored.
One way to defeat key-logger programs is this:
1. Open Wordpad, or Textpad.
2. Type your password.
3. Save it onto desktop, or into a newfolder on your computer.
4. Everytime you login to a game, first open the Wordpad, or Text document, copy and paste the password into the game entry box.
If your really paranoid, save the Wordpad, or Text document onto a CD, flashdrive, floppy, etc... Then remove it everytime your not using the computer. Load it whenever you are playing your game and need to cut and paste the password.
would be nice to know if OP told blizz he knew for 4 days or just told em he got home and found out.. and to me the main weirdness in blizz's behaviour is his account is hacked for 4 days, yet they decide to ban him for cheat 2 hours after he told em he was hacked..
and.. u might be right.. but seems in the last post xplororor's account had been hacked for more than 3 days and he got his stuff back?? anyway.. seems crazy that you cant go on vacation or whatever without checkin your WoW account every 3 days...
finally.. if they sell all your stuff what about all the gold? dont they send it to some other account? (why else hack peoples accounts??) shouldnt that be the account banned for cheating?
This whole story sounds fishy.
Fishy, and then some.
No one, aside from morons, gets hacked 2+ times within a short period of time, if they're using a letter+number password, unless they're doing something out of the ordinary. That, or he does have a virus, despite his claims of having no viruses. God knows people like to claim things about their PC, then it turns out to be the opposite. Kind of like the guy I spoke with the other day bitching about how he couldn't access the trading tools in his account, etc, etc, and it was all our fault. After going round and round for a while, he got all pissy with me, and asked to speak with my supervisor. After a 2 hour talk with my superviser, it turns out the guy finally admitted that his kids access his PC, and he had done a rollback to the last good install a day or so prior, which just happened to be prior to his getting things working properly before...
Maybe it isn't the OP. It could very well be his brother, who knows.
But I certainly don't buy that he knew he was being hacked, and just wandered off to deal with it 4 days later. And if, for whatever insane reason, he did know, and left anyway without contacting Blizzard, if only by email, then it's his bad.
Seriously, did you go on holiday to the North Pole, where there is no internet, or phones?
Edit: yes, I'm exceptionally cynical. I used to work for the phone co. Every day, I'd get at least 10 calls from someone that would come up with an outstanding bill in their name. In all but 1 out of 100 cases, they'd act all shocked and offended that we turned them down because of this. And 95% of those people that acted so shocked and surprised came back as the individual that started the account, and didn't pay the bill. The other 5% was family members that couldn't get phone service due to their own unpaid bills, and used a relatives personal info to get a phone, internet, etc, and then didn't pay that either.
No..I went on holiday to Belgium. And if I'm on a 7 hour coach trip down to Belgium at 2:00 AM I am not going to stand there for an hour or sit on the coach for an hour annoying everyone over a game, Sorry but I have my priorities and WoW comes at the bottom of the list in this situation.
As for why I didn't do it after, because it just so happens from my network to cost 1 pound a minute to phone someone from abroad..So to ring my brother to get the Blizzard number would have cost me the time it took to get him on the computer, to get him on the site and to find a number that isn't for billing reasons only.
As for it not having internet in Belgium, I saw no places where I could get online...Not one. On the way back tuesday evening we stopped in a rest stop when we got into England for the Coach driver to take his mandatory 15 minute break after a few hours driving and they had 2 computers with internet which was swamped by about 12 people.
I'm sorry but when I'm on my way to a holiday for 4 days and I have been hacked on a game my reaction isn't to phone Blizzard like it's the only thing in my life. I put it to the back of my mind because it would just piss me off all weekend and ruin my holiday.
And as for me sharing my account, that is bullshit. I have never let anyone on my account except my brother before when we used to share an account about 2 years ago and my friend who slept over at my house every friday to play his shaman he made, now he has his own account and hasn't had access to mine for the last 4 or 5 password changes over the past 6 months.
And as for it being my brother, { Mod Edit } I don't know what kind of family you have, but it wouldn't ever even cross my mind for my brother to do this. And it would also be difficult seeing as he doesn't have my password.
Read the Twilights Hammer forums, a hell of alot of people have been hacked recently.
Most people that get hacked have two things in common.
1) They use internet explorer
2) They log onto their computer with an account that has administrative privileges.
Odds are friend that you (or someone that uses your computer) clicked on a link on some forum somewhere that took you to a malicious website that installed a keylogger on your system. This isn't something norton like programs are always going to detect.
You share a computer with someone else which only increases the risk of getting infected.
Mods by themself are safe, it is only dangerous when you download mods that use self installers (,exe, etc). Unzipping a mod into your World of WarcraftInterfaceAddOns folder is just fine.
You might want to try running hijackthis and uploading the log file it generates to their website for analysis. I only recommend this if you are somewhat computer savy as you can do some damage if you make a mistake.
If you are 100% positive that you are not infected then the only other option is that someone has your login information and the overwhelming majority of the time in cases like this it is someone you know.
I have used Firefox since about a year ago...
I dont know if this helps but I had a friend here in the US that had his account hacked and all his stuff deleted. They gave him the same kind of warning but for him they claimed he was Cheating and using programs that were illegal. He wasnt obviously, it was just the hacker that took his account had been doing these things.
He had alot of paperwork to do to prove that was his account and it took them a week or so but they got all his stuff back and he hasnt had any problems to date.
Do you have active virus protection?
Do you have a software firewall?
If you dont I reccomend you get them, AVG and Zonealarm are both great and free.
Wow polished to perfection and all aspects working as intended......as you have proven.
LOL. I would'nt go that far, but I don't feel secure playing WoW anymore. It's to big of a target, and immoral, evil people (scammers, hackers) love large targets (Like WoW) or the elderly, or people of not the highest intelegence, (like myself).
Regardless of how it happened OP, I know it sucks to go through it. Try working with the support team; in many cases they will make some sort of restoration. I'm willing to bet they keep periodic snapshots at intervals longer than 3 days so you might be restored to some back up point a few weeks ago. (better than losing it all)
And if all else fails, look that the bright side, now you have an opportunity to play a new game
I recommend EVE.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
This is a HUGE problem on WoW. But I am concerned that WoW is only the tip of the iceberg. I expect to see account hacks to occur in every game from here on out. In the begining MODS was a great way for players to make unique UI and nifty add ons to enjoy the games...now, I wonder if anyone will trust a mod or use one? Back to the default UIs we go.
The whole account hacking is basically funded by the gold farming industry. So in the end, we can only blame ourselves (The player community).
Torrential
Torrential: DAOC (Pendragon)
Awned: World of Warcraft (Lothar)
Torren: Warhammer Online (Praag)
You know, I haven't worried about losing my account info ever since I ticked the "Remember user name" box in my profile... The only thing keylogger gotten beyond that point can ever get from you is your password :S
Good point on that one
FFS, you seem to have an answer for everything, so how the hell don't you know how your account got hacked? This is pretty much exactly the same as the post you made a while back and yet you are still trying to make everyone believe that it is a conspiracy on the part of Blizzard!!
You use the internet - You are vulnerable!
You recieve e-mails - You are Vulnerable!
You use Windows - You are Vulnerable!
You share your machine - You are Vulnerable!
Are you getting the idea yet!!! If you have the all the answers to how you cannot have been hacked, eliminate all of them and you should have the answer, yet you still seem to be able to make 2+2=5 !!
My simplest question is why didn't you get your brother to log onto your account and change the password while you were on the phone, wouldn't that have been the quickest fix at the time??
Well i'm bored with this repeat thread again, i'm off for a cuppa.......
It must be Thursday, i never could get the hang of Thursdays.