SOE gathers stats on SWG cancellations caused by NGE

TheChronic

 found this one today, pretty interesting...

http://www.imperialcrackdown.com/forums//index.php?showtopic=16

what are they up to ?

TheChronic

especially since they are about to shut down swg in 2008 :P

hubertgrove

It is typical that only now, now nearly three years later, are they allowing people cancelling the account to cite the NGE as their reason for leaving - despite the fact that the vast majoriy of vets, around 200,000 it seems, quit long before now.

Perhaps this will allow Smedley to wave a piece of paper at the next Fanboicon and say: 'Actually, our precisely rated research shows only 12 people blame the NGE for their leaving of our wunnderful, wunnerful game'.

TheChronic

Originally posted by hubertgrove


It is typical that only now, now nearly three years later, are they allowing people cancelling the account to cite the NGE as their reason for leaving - despite the fact that the vast majoriy of vets, around 200,000 it seems, quit long before now.
Perhaps this will allow Smedley to wave a piece of paper at the next Fanboicon and say: 'Actually, our precisely rated research shows only 12 people blame the NGE for their leaving of our wunnderful, wunnerful game'.

yeah its really amazing, that 3 years later they begin to rethink the NGE...

Exiledagain

Originally posted by TheChronic


 found this one today, pretty interesting...
http://www.imperialcrackdown.com/forums//index.php?showtopic=16
what are they up to ?

Maybe they are trying to give the Indians a heads up when they buy them out. LOL

DarthRaiden

umm i canceled without commenting  2 - 3 weeks  after NGE. I am worry about  if  this will be acknowledged as cancellation "Due to NGE"  or something else ....   have to mail them to make it known LOL

Pjay2k

Originally posted by DarthRaiden


umm i canceled without commenting  2 - 3 weeks  after NGE. I am worry about  if  this will be acknowledged as cancellation "Due to NGE"  or something else ....   have to mail them to make it known LOL

lol good idea, you really should...

hey I got it !

lets all write to SOE that when we canceled a few weeks after the NGE it was because of the NGE !

maybe they ackknowledge us in their statistics afterwards

Darkstryder

Seems like usual $OE BS. The folk who quit due to the NGE quit long ago mainly. So folk quitting now  are not likely to choose the NGE as the reason for leaving. So their stats will then tell them that not many folk quit due to the NGE. All is well in the $OE NGE world.

Interl0per

I've worked for these kinds of companies in the past (not game companies, clueless companies lol).  Life is quite short so it's best to chuckle to yourself, have that next drink and go on enjoying whatever non-SOE game you fancy.  Does make me think of the first act of Ep. III, though: "I think we lost something" *flaming wreckage*  :D

JestorRodo

 It was a joyous moment when after my 22 month exile I was allowed to vote with my wallet against the NGE after almost a 2 month retry of this MMO abomination.  Only total restoration or total destruction is the only resolution for SWG.

Kazara

The NGE as a reason for leaving, eh? I suppose the over 200k cancellations in November 2005 (that have not resubscribed since) wasn't enough of a clue. I swear that every cancellation between now and when the plug is pulled could check the NGE as a reason and $OE would still deny it. They are still bleeding subs and they STILL don't get it.

rubicon

why would a company not want to know the truth behind a massive failure of a game?

 

Does SOE not care about profits and want to improve any product they sell?

 

Are there just some REALLY stupid execs at the company that don't get it and underlings are pulling the wool over their eyes?

Or do they answer to LA ultimately and do not want to blame the failure of the game on themselves and their NGE failure?

 

Any exec should be listening to people in boards like this, not the lame kids who are mad cause a BH killed them once so they want them nerfed. 

 

And for the record.. yeah I am bitter about the CU and NGE... SWG was a perfect game in my opinion.  Even pre-JTLS I thought it was a lot of fun.

Unknown

Anyone who doesn't know or acknowledge that SWG's collapse was due to the NGE is brain dead at this point.

This is captain obvious stuff.  Ok, when did the sub numbers cliff dive?  When the NGE happened.

Why have they continued to dive?  Because the NGE is still the core game.

Why has none of the "new content" brought anyone back in significant numbers?  Because the NGE is still the core game.

You know, when you push something into a live MMO that the fanbase hates, and then  lose 50,000 subscribers in the first 24 hours, then another 50,000 in the next week (this is what actually happend) then 100K more over the next year, you :

1. Majorly F'ed up.

2. Were stupid to let it last more than 24 hours.

 

 

Jenus1

Originally posted by TheChronic


especially since they are about to shut down swg in 2008 :P

Wasn't SWG suppose to be shut down in 2004? Then i believe it was early 2005, then people said 2006, then onto feb 2007, now it's 2008?



Nothing but useless speculation.





I'm not an SWG fanboi, as i've only just started, but these constant rumors spanning nearly 4 years without any solid proof have got to stop.



Thanks for reading.

Interl0per

Originally posted by Jenus1

Originally posted by TheChronic


especially since they are about to shut down swg in 2008 :P

Wasn't SWG suppose to be shut down in 2004? Then i believe it was early 2005, then people said 2006, then onto feb 2007, now it's 2008?



Nothing but useless speculation.





I'm not an SWG fanboi, as i've only just started, but these constant rumors spanning nearly 4 years without any solid proof have got to stop.



Thanks for reading.

I think he was trying to be funny, honestly.  The "when SWG finally shuts down" meme is here to stay, regardless of how long SOE/LA props up the white elephant.

Burntvet

Originally posted by salvaje


Anyone who doesn't know or acknowledge that SWG's collapse was due to the NGE is brain dead at this point.
This is captain obvious stuff.  Ok, when did the sub numbers cliff dive?  When the NGE happened.
Why have they continued to dive?  Because the NGE is still the core game.
Why has none of the "new content" brought anyone back in significant numbers?  Because the NGE is still the core game.
You know, when you push something into a live MMO that the fanbase hates, and then  lose 50,000 subscribers in the first 24 hours, then another 50,000 in the next week (this is what actually happend) then 100K more over the next year, you :
1. Majorly F'ed up.
2. Were stupid to let it last more than 24 hours.
 
 

I seem to recall so many people canceling in the week after the NGE, that the acct management server kept crashing, and SOE moved the cancel button, again. Took me a week to cancel my crafting alt, and I canceled my primary a few weeks later. And so did my whole guild. It literally went from 100+ people (not accts) to 3 (including me) in the two weeks after the NGE.

And I doubt things were much different other places.

 

Cutedge

The option "because of NGE" has been there at least a year if not longer, if I recall correctly.

Suvroc

It's almost worth re-subbing just to cancel again and list that as my reason for leaving.

Interl0per

Originally posted by Suvroc


It's almost worth re-subbing just to cancel again and list that as my reason for leaving.

"It's a trap!" :P

Suvroc

Originally posted by Interl0per

Originally posted by Suvroc


It's almost worth re-subbing just to cancel again and list that as my reason for leaving.

"It's a trap!" :P

LOL that funny cause that was actually what I was thinking when I wrote that comment : )

Unknown

When I canceled I selected the reason that let you at least enter a reason.  When I canceled the last one, I put "Fire John Smedley" as my reason.

 

Stuhero

Nice start on the site Salvaje! Stick it to the man!! lol

ArcAngel3

Originally posted by hubertgrove


It is typical that only now, now nearly three years later, are they allowing people cancelling the account to cite the NGE as their reason for leaving - despite the fact that the vast majoriy of vets, around 200,000 it seems, quit long before now.
Perhaps this will allow Smedley to wave a piece of paper at the next Fanboicon and say: 'Actually, our precisely rated research shows only 12 people blame the NGE for their leaving of our wunnderful, wunnerful game'.

The time to get accurate information about players leaving due to the implementation of the NGE was in late 2005, early 2006.  At first, the cancellation survey did not provide any relevant options for those leaving for this reason.  Shortly afterward, the cancellation survey was bugged and inaccessible, for quite some time I recall.  These facts struck me as an indication that SOE did not want to hear reality at the time, because reality did not fit their agenda.  Also, the reality of the situation did not speak favourably of their decision making performance.

If they survey current players (now) about leaving the game due to the NGE, again they are making a sampling error.  The population that left for this reason largely cannot be accessed via the cancellation survey.  The survey is for current players cancelling; most of those that left due to the NGE are not currently playing.  Some are, and may leave again, but this is a much smaller sampling of players than those that left back in 2005/2006.

An earlier sampling error that led to the implementation of the NGE in the first place was that current players back in 2005 were not included in the focus groups exploring what would make the game more appealing to a broader audience.  They only surveyed non-players, according to Jeff Freeman, if I understood his post in these forums correctly.  This sampling error seems linked to the pro-nge, pro-pre-nge player schism. 

What was developed based on this research was a game suited only to the non-player focus groups--hence the dismantling of so many things current players valued and enjoyed, and the implementation of features that current players (at the time) had no desire for.

Effective research would have sampled both playing and non-playing populations to explore avenues for creating a broader appeal.  In terms of research methodology this is a significant systemic sampling error.  This type of error generally leads to research conclusions that stray far from reality.  Decisions based on this kind of research typically have disastrous results.  This is not a new phenomenon in the field of research and statistics.

ArcheusCross

Originally posted by JestorRodo


 It was a joyous moment when after my 22 month exile I was allowed to vote with my wallet against the NGE after almost a 2 month retry of this MMO abomination.  Only total restoration or total destruction is the only resolution for SWG.

I would agree. But in all seriousness now, Jestor. Do you think that many of us would go back NOW? After so many years of them ignoring the majority and stating "all is well"? :P

I think that even if they bring it back fully (pre-cu). People would not go back to them due to their sheer lack of intelligence in this matter. It really is ..too little.. too late. We gave them a chance to make amends.

Now the only viable thing for LA to do is pull the license and hope someone else does it right.

GreenHell

Originally posted by smiley69

Originally posted by Suvroc


It's almost worth re-subbing just to cancel again and list that as my reason for leaving.

it's a trap. please vets DO NOT resub just to cancel. it is an obvious attempt to get some sub money before they shut it down. keep up the fight lads! we must confound soe at every turn!

 SOE doesnt need anyones help when it comes to being confounded. 

ArcheusCross

Originally posted by rubicon


why would a company not want to know the truth behind a massive failure of a game?
 Oi... one of these... ok! here we go.. Obviously they don't care about the truth and have been in denial for a VERY long time now. We as customers made it obviously clear to them why we left. Theres hundreds of youtube videos stating why... thousands of posts here stating why.. still HUNDREDS of post ON THERE OWN FORUM (probably locked or deleted by now) stating why.
AND YET THEY STILL DONT GET IT. This while thing smells of spin doctoring still... "Oh see? Not many left recently due to the nge, only a few hundred!" Idiots... our numbers wont be counted in those they get now becuase we HAVE ALREADY LEFT!
Hell, it doesnt take a rocket scientist to know that once you see a large number of people leave in a designated timeframe (the release of NGE) that maybe.. just maybe they left due to something you just pushed onto the public.. hmmm.. ya think?!


Does SOE not care about profits and want to improve any product they sell?
 No they care TOO MUCH about profits.. as if they used a bit of common sence it would make them more money than this spin doctoring is. In short they should have brought our game back a long time ago. But... its a bit too late now.


Are there just some REALLY stupid execs at the company that don't get it and underlings are pulling the wool over their eyes?
.... Its the head honchos.. the underlings follow the leaders... duh.
Or do they answer to LA ultimately and do not want to blame the failure of the game on themselves and their NGE failure?
 Actually SoE has had more freedom in this game than you know. PEople really need to stop giving the majority of the blame to LA. SoE's track record of sweeping changes on other games is enough proof.


Any exec should be listening to people in boards like this, not the lame kids who are mad cause a BH killed them once so they want them nerfed. 
 Good luck... they are too busy spin doctoring to care.


And for the record.. yeah I am bitter about the CU and NGE... SWG was a perfect game in my opinion.  Even pre-JTLS I thought it was a lot of fun.
Couldnt agree more.

Nuff said really.