So I check your post on the LOTRO forums...I see a tech support person responding to your issue, one on one in a very professional and helpful manner. Seems like pretty good customer support to me. The problem is obvsiously with your specific system, and whatever you've done to modify it. It seems to have little to do with dx10 and your graphics card combo. Turbine can't be responsible for their game's performance on machines that user have tweaked. I see a customer rep trying their hardest to help you. { Mod Edit }
{ Mod Edit } If you had bothered to follow the link I provided you would see that it leads to the BBB of MA whtere Turbine has received an unsatiffactory rating. So no, I'm not the only 'victim' here.
Yes, they have tried to help on the forums. However, they are EXTREMELY slow. Further, I've tried getting support from the chat and phone support people and I routinly get the following experience:
1) Chat support never knows what has proceded and I have to go through the same steps over and over until they finally give up and say "dunno". More often than not they simply disconnect from the chat session.
2) Phone support has had me uninstall and reinstall 3 times even thought I've explained that I've already done that.
{ Mod Edit }
Bummer that it's not working for you checksix. Is there another computer you can setup so you can play on that one until you get your regular one working again? At least then you'd be able to be playing so that it's not just all trouble-shooting... that gets old really fast.
A different video card wouldn't hurt to try out as well. If you have one you could use just to see what results you get would be interesting. It would be interesting to see what a generic install of Windows XP has as well. Do you happen to have free partition available to try that out? If not, you could just slap in a new HD and throw XP on it and then the game to see what that does.
Heh... since it's not me doing the legwork it's easy to throw out all kinds of ideas... I do realize some are not the easiest or fastest to implement though. It would be nice to know if it's something on the hardware or software side though. That's why I suggested the idea of using a basic XP install with the game to see what happens with in your rig. (I realize you'd be sacrificing some aspects of your system... but then you'd at least know what direction to start with).
Couple of points after reading this thread and the thread on the official boards:
I think that anyone who takes the time to read through your thread on the official boards will NOT come to the conclusion that Turbine's support is crap or slow. You've gotten 9 responses from the online tech support since your original post less than 4 days ago. (2-14-08 @ 11:19pm)
Your first response from support was on 2-14-08 @ 11:33pm. 14 minutes!!! Heh... have you ever used any other forum tech support? Getting a response in 24 hours is usually pretty good. 14 minutes... that is ungodly fast. Seriously you need a bit of perspective there.
I think the official thread of your post (the link above) does a good job of showing what kind of support and customer service Turbine has, so it can speak for itself. Readers here can look at that thread and then make their determination.
Wise man once said, read before signing up.......... LMAO.... its not the service that is crappy, its the failure to read. I have had great support from the LoTR team, they assited me in transferring my account to another user ID along with my promo codes without charging anything. Its your fault for not reading about the refund policy. Its the same policy that everyone has.
I guess I should have stated: I've been working with Turbine support for the last week. I assumed the refund policy was "No Refunds" my question was, is that right? Is it right for a compnay to have a policy like that when they break a game?
Thanks for your reply.
I have never heard of an MMO with a refund policy, and expecting one is just ridiculous.
if you want a refund because you dislike the game im afraid there are no video games on our planet that work that way, you buy the game, you sign up, and you play.. if you dislike it it's not the game companies fault, it's not even your fault, it's just that you don't like the game.
if you didn't already own the game and you got suckered in even after the 7 day free trial, THAT is your fault. if you had already owned the game, cancelled, and came back for the new book and decided you didn't like it, after you had already left once, well, you know what they say fool you twice.. sounds to me like you never liked the game period.
So I check your post on the LOTRO forums...I see a tech support person responding to your issue, one on one in a very professional and helpful manner. Seems like pretty good customer support to me. The problem is obvsiously with your specific system, and whatever you've done to modify it. It seems to have little to do with dx10 and your graphics card combo. Turbine can't be responsible for their game's performance on machines that user have tweaked. I see a customer rep trying their hardest to help you. { Mod Edit }
{ Mod Edit } If you had bothered to follow the link I provided you would see that it leads to the BBB of MA whtere Turbine has received an unsatiffactory rating. So no, I'm not the only 'victim' here.
Yes, they have tried to help on the forums. However, they are EXTREMELY slow. Further, I've tried getting support from the chat and phone support people and I routinly get the following experience:
1) Chat support never knows what has proceded and I have to go through the same steps over and over until they finally give up and say "dunno". More often than not they simply disconnect from the chat session.
2) Phone support has had me uninstall and reinstall 3 times even thought I've explained that I've already done that.
{ Mod Edit }
Bummer that it's not working for you checksix. Is there another computer you can setup so you can play on that one until you get your regular one working again? At least then you'd be able to be playing so that it's not just all trouble-shooting... that gets old really fast.
A different video card wouldn't hurt to try out as well. If you have one you could use just to see what results you get would be interesting. It would be interesting to see what a generic install of Windows XP has as well. Do you happen to have free partition available to try that out? If not, you could just slap in a new HD and throw XP on it and then the game to see what that does.
Heh... since it's not me doing the legwork it's easy to throw out all kinds of ideas... I do realize some are not the easiest or fastest to implement though. It would be nice to know if it's something on the hardware or software side though. That's why I suggested the idea of using a basic XP install with the game to see what happens with in your rig. (I realize you'd be sacrificing some aspects of your system... but then you'd at least know what direction to start with).
Couple of points after reading this thread and the thread on the official boards:
I think that anyone who takes the time to read through your thread on the official boards will NOT come to the conclusion that Turbine's support is crap or slow. You've gotten 9 responses from the online tech support since your original post less than 4 days ago. (2-14-08 @ 11:19pm)
Your first response from support was on 2-14-08 @ 11:33pm. 14 minutes!!! Heh... have you ever used any other forum tech support? Getting a response in 24 hours is usually pretty good. 14 minutes... that is ungodly fast. Seriously you need a bit of perspective there.
I think the official thread of your post (the link above) does a good job of showing what kind of support and customer service Turbine has, so it can speak for itself. Readers here can look at that thread and then make their determination.
Well, thanks for the constructive post. I might try a few of those things. However, as I've stated before I feel I've done a fair ammount of troubleshooting on my part to get the game running.
And to be fair, yes the forum support has been good and responsive. HOWEVER, they are a tier 1 support and my problem is obviously beyond what they are able to provide.
Their chat support and email support, thats another matter. Supposedly chat support is the next level of help in the Turbine stable and they, more often than not, just disconnect the session when they don't know what to do. One of them, his name is Roy, even told me they have a known issue with 8800GTX cards in Vista and there is nothing he can do and "poop" gone, disconnected.
Email support told me to tweak my windows fire wall (same thing the web support guys said). I tried it, no dice. I'm still waiting for a response on that one.
So if 2/3rds of the Turbine support staff suck and 1/3rd is good/responsive thats still not a good score. Heck, a barrel full of milk that's 2/3rds sewage is...well...sewage.
Thanks for the tip on DEP allowance, I'll google it.
As for the lesson in english, I'll pass. I supose when you read a sentance like "He stood there still, like a tree." youimagein a guy with leaves in his hair and bark in is arse. Go ahead and do that, I'm sure it's much more fun that way. Maybe once you learn to read a sentance for it's meaning and not it's litteral words you'll pass your sixth grade english exam!
Hang in there!
I think I will take language lessons from someone who can spell at a college level, not one who spells at 4th grade level.
With words like:
suppose
sentence x2
imagine
literal
And I hate to tell you this, I have a 4 years of language behind me (needed for public relations). You have many grammatical errors. You failed like a duck stuck in a iced pond....Oh look this forum has spell check!
My DEP setting is set for "Turn on DEP for essential Windows programs and services only. So I don't think that's it.
That would mean, if there are any programs/software that do not look viable, it will not allow it to properly launch. I said make allowances in your DEP.
Turbine support is hit and miss, just like many other companies who grow fast.
I have been double billed at times and the charges have been refunded without any problems. I've also been billed when I wasn't even a customer, months after I closed my accounts. Turbine ignored Emails sent to the address they provided for contact about such problems. They ignored all attempts to contact them and the problem was only solved when I was forced to go to my bank and contested the charges.
Turbine support is fine on a good day, or if you have a really basic problem.
I still recomend their games to people, but I'd never trust them with my credit details again, and I was a customer of theirs for 7 years.
My DEP setting is set for "Turn on DEP for essential Windows programs and services only. So I don't think that's it.
That would mean, if there are any programs/software that do not look viable, it will not allow it to properly launch. I said make allowances in your DEP.
Comprehension of what is said is not your forte.
No, you're mistaken here. I doubt LotrO is an essental service. Also, no allowances are allowed with this option. Allowences are allowed for the option that says "All Programs." So about that reading comprehension...
So I check your post on the LOTRO forums...I see a tech support person responding to your issue, one on one in a very professional and helpful manner. Seems like pretty good customer support to me. The problem is obvsiously with your specific system, and whatever you've done to modify it. It seems to have little to do with dx10 and your graphics card combo. Turbine can't be responsible for their game's performance on machines that user have tweaked. I see a customer rep trying their hardest to help you. { Mod Edit }
{ Mod Edit } If you had bothered to follow the link I provided you would see that it leads to the BBB of MA whtere Turbine has received an unsatiffactory rating. So no, I'm not the only 'victim' here.
Yes, they have tried to help on the forums. However, they are EXTREMELY slow. Further, I've tried getting support from the chat and phone support people and I routinly get the following experience:
1) Chat support never knows what has proceded and I have to go through the same steps over and over until they finally give up and say "dunno". More often than not they simply disconnect from the chat session.
2) Phone support has had me uninstall and reinstall 3 times even thought I've explained that I've already done that.
{ Mod Edit }
My game is running fine, so are others. You are in the minority if the patch was the thing to make the game not work. I have NEVER had a company try and help me using their public forums. So, the fact that they are extremely slow is irrelevant. There is a very small chance that the patch did anything to 'wreck' the game. Reinstall windows, reinstall the game.
Let me walk you through the steps of troubleshooting:
1. Reinstall the Game
If this does not work, proceed to the following
2. Reinstall Windows & Then Reinstall the Game
If this does not work, it is a hardware issue on your end.
3. Find out the hardware issue by replacing video card, sound card, etc.
Do this until the game runs, and you have found the hardware conflict.
And please, its not the game developers fault if you are having a problem, when its not client side.
Well, I might almost agree with you that it is a hardware issue except for the following:
I ran 3dMark06 for about 3 hours last night to stress test my computer. Came back after watching a movie, no errors no problems.
I ran memtest86 last night when I went to bed. Woke up this morning...No errors no problems.
I don't see this as a hardware error. Of course, I can run other games like Crysis, COD4, EQII, BioShock, ShadowRun. I've been loading up everything I have just to test things out.
As for reinstalling the game, been there done that 3 times now. Applied patch through the launcher and also via a torrent download. No dice.
I think they broke the client for Vista 64 users using the NVidia 8800GTX, which is what I'm using. Really, I'm sure it's a small segment of the population but as I can't run it now I think they should give me a pro-rated refund on my three month purchase until they get it straightened out.
can you demonstrate that all those tests hit all the same hardware and software paths that this client does? I will save you the trouble, you can't prove that.
Most Online game developers have a disclaimer that basically says 'Online play will change'. Its right if you accept it. WHich you do every time you login to thier system.
People think they OWN the software they purchase. You never own it these days. You always buy a license to the software which is basically a contract between you and the developer. Its amazing how many people click the agree buttons to these licenses without ever reading what they are agreeing to.
That would mean, if there are any programs/software that do not look viable, it will not allow it to properly launch. I said make allowances in your DEP.
Comprehension of what is said is not your forte.
No, you're mistaken here. I doubt LotrO is an essental service. Also, no allowances are allowed with this option. Allowences are allowed for the option that says "All Programs." So about that reading comprehension...
Please, I repeat, please learn to comprehend what I said. I told you to "Make allowances" which means use the other option. The other option will allow you to make allowances for the items you have selected.
OP: Most Online game developers have a disclaimer that basically says 'Online play will change'. Its right if you accept it. WHich you do every time you login to thier system. People think they OWN the software they purchase. You never own it these days. You always buy a license to the software which is basically a contract between you and the developer. Its amazing how many people click the agree buttons to these licenses without ever reading what they are agreeing to.
Actually, the only thing you are doing when you pay a monthly fee is buying server time and character/item storage.
I do agree that you do not own anything. You are just leasing.
Really? Are you sure? I have several accounts on various MMOs and my characters are allowed to persist(use storage) without me paying.
You are paying for a service under the terms and conditions that the publishers/developers dictate. You agree to abide by thier rules when you login. I'm pretty sure the license agreements stipulates that they are not responsible should your computer suffer a melt down.
Basically they can change the agreement anytime. When you put your credit card information in they make no promises that the services will be available tomarrow.
They could come down next week and shut down LotR. They may pay you back for unused time.
That would mean, if there are any programs/software that do not look viable, it will not allow it to properly launch. I said make allowances in your DEP.
Comprehension of what is said is not your forte.
No, you're mistaken here. I doubt LotrO is an essental service. Also, no allowances are allowed with this option. Allowences are allowed for the option that says "All Programs." So about that reading comprehension...
Please, I repeat, please learn to comprehend what I said. I told you to "Make allowances" which means use the other option. The other option will allow you to make allowances for the items you have selected.
Just sad......
Here is a link describing the Vista Data Execution Prevention feature. It obviously doesn't work the way you think it does. If you're using DEP to monitor every program and then making allowances for all the programs you're using you are safer but it's no different than using DEP to monitor only windows services as I am in terms of my allowed programs. Either way my DEP is not monitoring LotRO.
Here is a link describing the Vista Data Execution Prevention feature. It obviously doesn't work the way you think it does. If you're using DEP to monitor every program and then making allowances for all the programs you're using you are safer but it's no different than using DEP to monitor only windows services as I am in terms of my allowed programs. Either way my DEP is not monitoring LotRO.
LMAO, your hopeless. You have failed to understand anything.
I am wondering if you even made allowances for the LoTR client within DEP? I am quite familiar with it. Its no different than what it was when it was in XP. Its just that Vista is a bit too paranoid about more things than what XP was, and DEP is the cure for that paranoia.
Sorry, but your the type who wants to hate just to hate. Even if you do have solutions in front of you.
Sucks that you can't play the game. I got bored with it a few months ago and just quit playing even though I still had a few months that I had paid for. Sorry to say that I don't think you deserve a refund if you agreed to the 3 month pricing. Just be happy you didn't do the lifetime!
Here is a link describing the Vista Data Execution Prevention feature. It obviously doesn't work the way you think it does. If you're using DEP to monitor every program and then making allowances for all the programs you're using you are safer but it's no different than using DEP to monitor only windows services as I am in terms of my allowed programs. Either way my DEP is not monitoring LotRO.
LMAO, your hopeless. You have failed to understand anything.
I am wondering if you even made allowances for the LoTR client within DEP? I am quite familiar with it. Its no different than what it was when it was in XP. Its just that Vista is a bit too paranoid about more things than what XP was, and DEP is the cure for that paranoia.
Sorry, but your the type who wants to hate just to hate. Even if you do have solutions in front of you.
If you can prove to me that DEP would block Lotro in the setting I've had it with a link or any other backup I might be willing to listen to you. At this point all you can do is name calling and insist you're right without providing any backup.
Until you provide some links, you're just another useless troll.
If you can prove to me that DEP would block Lotro in the setting I've had it with a link or any other backup I might be willing to listen to you. At this point all you can do is name calling and insist you're right without providing any backup. Until you provide some links, you're just another useless troll.
As I sad before, you do not understand what DEP is and you chose not to listen. The proof is in your last response. How easy would it be for you to look for the proof? The same as I, but you waste your time being a little brat by posting about your rants.
Thats all it comes down to, you want things handed to you or your going to rant and stomp your feet till its done for you. Sorry, your faults are your own. If your not willing to try it, its your fault that the money you invested into the game is at a loss.
Making DEP allowances do not harm anything. I am done with this brat. As I sad before, if your not willing to work with the help you are getting, you are at fault for the money wasted.
If you can prove to me that DEP would block Lotro in the setting I've had it with a link or any other backup I might be willing to listen to you. At this point all you can do is name calling and insist you're right without providing any backup. Until you provide some links, you're just another useless troll.
As I sad before, you do not understand what DEP is and you chose not to listen. The proof is in your last response. How easy would it be for you to look for the proof? The same as I, but you waste your time being a little brat by posting about your rants.
Thats all it comes down to, you want things handed to you or your going to rant and stomp your feet till its done for you. Sorry, your faults are your own. If your not willing to try it, its your fault that the money you invested into the game is at a loss.
Making DEP allowances do not harm anything. I am done with this brat. As I sad before, if your not willing to work with the help you are getting, you are at fault for the money wasted.
Well, I provided a link showing what DEP is and how it works...where is your proof?
Please keep the personal attacks out of this thread. And keep the posts on topic.
About the best post here.
The op didn't come across as well as he could have,but it seems like he has a real problem and needs help.No need or reason to be so dame RUDE .
I don't have Vista so probably couldn't be any help.That said,on my installation of XP i run into all kinds of problems with the Windows built-in firewall.Actually had to quit using it.Went to AVG,and with a new patch I some times get a blank screen and have to give a new permission in AVG for the game to load.
If someone has a problem,try to give them a hand,refer to somewhere else..or just pass on .
Comments
{ Mod Edit } If you had bothered to follow the link I provided you would see that it leads to the BBB of MA whtere Turbine has received an unsatiffactory rating. So no, I'm not the only 'victim' here.Yes, they have tried to help on the forums. However, they are EXTREMELY slow. Further, I've tried getting support from the chat and phone support people and I routinly get the following experience:
1) Chat support never knows what has proceded and I have to go through the same steps over and over until they finally give up and say "dunno". More often than not they simply disconnect from the chat session.
2) Phone support has had me uninstall and reinstall 3 times even thought I've explained that I've already done that.
{ Mod Edit }
Bummer that it's not working for you checksix. Is there another computer you can setup so you can play on that one until you get your regular one working again? At least then you'd be able to be playing so that it's not just all trouble-shooting... that gets old really fast.
A different video card wouldn't hurt to try out as well. If you have one you could use just to see what results you get would be interesting. It would be interesting to see what a generic install of Windows XP has as well. Do you happen to have free partition available to try that out? If not, you could just slap in a new HD and throw XP on it and then the game to see what that does.
Heh... since it's not me doing the legwork it's easy to throw out all kinds of ideas... I do realize some are not the easiest or fastest to implement though. It would be nice to know if it's something on the hardware or software side though. That's why I suggested the idea of using a basic XP install with the game to see what happens with in your rig. (I realize you'd be sacrificing some aspects of your system... but then you'd at least know what direction to start with).
Couple of points after reading this thread and the thread on the official boards:
forums.lotro.com/showthread.php
I think that anyone who takes the time to read through your thread on the official boards will NOT come to the conclusion that Turbine's support is crap or slow. You've gotten 9 responses from the online tech support since your original post less than 4 days ago. (2-14-08 @ 11:19pm)
Your first response from support was on 2-14-08 @ 11:33pm. 14 minutes!!! Heh... have you ever used any other forum tech support? Getting a response in 24 hours is usually pretty good. 14 minutes... that is ungodly fast. Seriously you need a bit of perspective there.
I think the official thread of your post (the link above) does a good job of showing what kind of support and customer service Turbine has, so it can speak for itself. Readers here can look at that thread and then make their determination.
Thanks for your reply.
I have never heard of an MMO with a refund policy, and expecting one is just ridiculous.
if you want a refund because you dislike the game im afraid there are no video games on our planet that work that way, you buy the game, you sign up, and you play.. if you dislike it it's not the game companies fault, it's not even your fault, it's just that you don't like the game.
if you didn't already own the game and you got suckered in even after the 7 day free trial, THAT is your fault. if you had already owned the game, cancelled, and came back for the new book and decided you didn't like it, after you had already left once, well, you know what they say fool you twice.. sounds to me like you never liked the game period.
{ Mod Edit } If you had bothered to follow the link I provided you would see that it leads to the BBB of MA whtere Turbine has received an unsatiffactory rating. So no, I'm not the only 'victim' here.Yes, they have tried to help on the forums. However, they are EXTREMELY slow. Further, I've tried getting support from the chat and phone support people and I routinly get the following experience:
1) Chat support never knows what has proceded and I have to go through the same steps over and over until they finally give up and say "dunno". More often than not they simply disconnect from the chat session.
2) Phone support has had me uninstall and reinstall 3 times even thought I've explained that I've already done that.
{ Mod Edit }
Bummer that it's not working for you checksix. Is there another computer you can setup so you can play on that one until you get your regular one working again? At least then you'd be able to be playing so that it's not just all trouble-shooting... that gets old really fast.A different video card wouldn't hurt to try out as well. If you have one you could use just to see what results you get would be interesting. It would be interesting to see what a generic install of Windows XP has as well. Do you happen to have free partition available to try that out? If not, you could just slap in a new HD and throw XP on it and then the game to see what that does.
Heh... since it's not me doing the legwork it's easy to throw out all kinds of ideas... I do realize some are not the easiest or fastest to implement though. It would be nice to know if it's something on the hardware or software side though. That's why I suggested the idea of using a basic XP install with the game to see what happens with in your rig. (I realize you'd be sacrificing some aspects of your system... but then you'd at least know what direction to start with).
Couple of points after reading this thread and the thread on the official boards:
forums.lotro.com/showthread.php
I think that anyone who takes the time to read through your thread on the official boards will NOT come to the conclusion that Turbine's support is crap or slow. You've gotten 9 responses from the online tech support since your original post less than 4 days ago. (2-14-08 @ 11:19pm)
Your first response from support was on 2-14-08 @ 11:33pm. 14 minutes!!! Heh... have you ever used any other forum tech support? Getting a response in 24 hours is usually pretty good. 14 minutes... that is ungodly fast. Seriously you need a bit of perspective there.
I think the official thread of your post (the link above) does a good job of showing what kind of support and customer service Turbine has, so it can speak for itself. Readers here can look at that thread and then make their determination.
Well, thanks for the constructive post. I might try a few of those things. However, as I've stated before I feel I've done a fair ammount of troubleshooting on my part to get the game running.
And to be fair, yes the forum support has been good and responsive. HOWEVER, they are a tier 1 support and my problem is obviously beyond what they are able to provide.
Their chat support and email support, thats another matter. Supposedly chat support is the next level of help in the Turbine stable and they, more often than not, just disconnect the session when they don't know what to do. One of them, his name is Roy, even told me they have a known issue with 8800GTX cards in Vista and there is nothing he can do and "poop" gone, disconnected.
Email support told me to tweak my windows fire wall (same thing the web support guys said). I tried it, no dice. I'm still waiting for a response on that one.
So if 2/3rds of the Turbine support staff suck and 1/3rd is good/responsive thats still not a good score. Heck, a barrel full of milk that's 2/3rds sewage is...well...sewage.
I think I will take language lessons from someone who can spell at a college level, not one who spells at 4th grade level.
With words like:
suppose
sentence x2
imagine
literal
And I hate to tell you this, I have a 4 years of language behind me (needed for public relations). You have many grammatical errors. You failed like a duck stuck in a iced pond....Oh look this forum has spell check!
That would mean, if there are any programs/software that do not look viable, it will not allow it to properly launch. I said make allowances in your DEP.
Comprehension of what is said is not your forte.
Please keep the personal attacks out of this thread. And keep the posts on topic.
Turbine support is hit and miss, just like many other companies who grow fast.
I have been double billed at times and the charges have been refunded without any problems. I've also been billed when I wasn't even a customer, months after I closed my accounts. Turbine ignored Emails sent to the address they provided for contact about such problems. They ignored all attempts to contact them and the problem was only solved when I was forced to go to my bank and contested the charges.
Turbine support is fine on a good day, or if you have a really basic problem.
I still recomend their games to people, but I'd never trust them with my credit details again, and I was a customer of theirs for 7 years.
Creator of ELTank and Nostalgia
That would mean, if there are any programs/software that do not look viable, it will not allow it to properly launch. I said make allowances in your DEP.
Comprehension of what is said is not your forte.
No, you're mistaken here. I doubt LotrO is an essental service. Also, no allowances are allowed with this option. Allowences are allowed for the option that says "All Programs." So about that reading comprehension...
Yes, they have tried to help on the forums. However, they are EXTREMELY slow. Further, I've tried getting support from the chat and phone support people and I routinly get the following experience:
1) Chat support never knows what has proceded and I have to go through the same steps over and over until they finally give up and say "dunno". More often than not they simply disconnect from the chat session.
2) Phone support has had me uninstall and reinstall 3 times even thought I've explained that I've already done that.
{ Mod Edit }
My game is running fine, so are others. You are in the minority if the patch was the thing to make the game not work. I have NEVER had a company try and help me using their public forums. So, the fact that they are extremely slow is irrelevant. There is a very small chance that the patch did anything to 'wreck' the game. Reinstall windows, reinstall the game.
Let me walk you through the steps of troubleshooting:
1. Reinstall the Game
If this does not work, proceed to the following
2. Reinstall Windows & Then Reinstall the Game
If this does not work, it is a hardware issue on your end.
3. Find out the hardware issue by replacing video card, sound card, etc.
Do this until the game runs, and you have found the hardware conflict.
And please, its not the game developers fault if you are having a problem, when its not client side.
Well, I might almost agree with you that it is a hardware issue except for the following:
I ran 3dMark06 for about 3 hours last night to stress test my computer. Came back after watching a movie, no errors no problems.
I ran memtest86 last night when I went to bed. Woke up this morning...No errors no problems.
I don't see this as a hardware error. Of course, I can run other games like Crysis, COD4, EQII, BioShock, ShadowRun. I've been loading up everything I have just to test things out.
As for reinstalling the game, been there done that 3 times now. Applied patch through the launcher and also via a torrent download. No dice.
I think they broke the client for Vista 64 users using the NVidia 8800GTX, which is what I'm using. Really, I'm sure it's a small segment of the population but as I can't run it now I think they should give me a pro-rated refund on my three month purchase until they get it straightened out.
can you demonstrate that all those tests hit all the same hardware and software paths that this client does? I will save you the trouble, you can't prove that.Run dxdiag and post the results here.
OP:
Most Online game developers have a disclaimer that basically says 'Online play will change'. Its right if you accept it. WHich you do every time you login to thier system.
People think they OWN the software they purchase. You never own it these days. You always buy a license to the software which is basically a contract between you and the developer. Its amazing how many people click the agree buttons to these licenses without ever reading what they are agreeing to.
No, you're mistaken here. I doubt LotrO is an essental service. Also, no allowances are allowed with this option. Allowences are allowed for the option that says "All Programs." So about that reading comprehension...
Please, I repeat, please learn to comprehend what I said. I told you to "Make allowances" which means use the other option. The other option will allow you to make allowances for the items you have selected.
Just sad......
I do agree that you do not own anything. You are just leasing.
Most of the EULA's are illegal. They are called Shrink-wrapped agreements, which are not binding.
To be legal you MUST be able to read the License BEFORE purchasing the box.
Creator of ELTank and Nostalgia
Really? Are you sure? I have several accounts on various MMOs and my characters are allowed to persist(use storage) without me paying.
You are paying for a service under the terms and conditions that the publishers/developers dictate. You agree to abide by thier rules when you login. I'm pretty sure the license agreements stipulates that they are not responsible should your computer suffer a melt down.
Basically they can change the agreement anytime. When you put your credit card information in they make no promises that the services will be available tomarrow.
They could come down next week and shut down LotR. They may pay you back for unused time.
No, you're mistaken here. I doubt LotrO is an essental service. Also, no allowances are allowed with this option. Allowences are allowed for the option that says "All Programs." So about that reading comprehension...
Please, I repeat, please learn to comprehend what I said. I told you to "Make allowances" which means use the other option. The other option will allow you to make allowances for the items you have selected.
Just sad......
Here is a link describing the Vista Data Execution Prevention feature. It obviously doesn't work the way you think it does. If you're using DEP to monitor every program and then making allowances for all the programs you're using you are safer but it's no different than using DEP to monitor only windows services as I am in terms of my allowed programs. Either way my DEP is not monitoring LotRO.
LMAO, your hopeless. You have failed to understand anything.
I am wondering if you even made allowances for the LoTR client within DEP? I am quite familiar with it. Its no different than what it was when it was in XP. Its just that Vista is a bit too paranoid about more things than what XP was, and DEP is the cure for that paranoia.
Sorry, but your the type who wants to hate just to hate. Even if you do have solutions in front of you.
Sucks that you can't play the game. I got bored with it a few months ago and just quit playing even though I still had a few months that I had paid for. Sorry to say that I don't think you deserve a refund if you agreed to the 3 month pricing. Just be happy you didn't do the lifetime!
LMAO, your hopeless. You have failed to understand anything.
I am wondering if you even made allowances for the LoTR client within DEP? I am quite familiar with it. Its no different than what it was when it was in XP. Its just that Vista is a bit too paranoid about more things than what XP was, and DEP is the cure for that paranoia.
Sorry, but your the type who wants to hate just to hate. Even if you do have solutions in front of you.
If you can prove to me that DEP would block Lotro in the setting I've had it with a link or any other backup I might be willing to listen to you. At this point all you can do is name calling and insist you're right without providing any backup.
Until you provide some links, you're just another useless troll.
Thats all it comes down to, you want things handed to you or your going to rant and stomp your feet till its done for you. Sorry, your faults are your own. If your not willing to try it, its your fault that the money you invested into the game is at a loss.
Making DEP allowances do not harm anything. I am done with this brat. As I sad before, if your not willing to work with the help you are getting, you are at fault for the money wasted.
Thats all it comes down to, you want things handed to you or your going to rant and stomp your feet till its done for you. Sorry, your faults are your own. If your not willing to try it, its your fault that the money you invested into the game is at a loss.
Making DEP allowances do not harm anything. I am done with this brat. As I sad before, if your not willing to work with the help you are getting, you are at fault for the money wasted.
Well, I provided a link showing what DEP is and how it works...where is your proof?
The op didn't come across as well as he could have,but it seems like he has a real problem and needs help.No need or reason to be so dame RUDE .
I don't have Vista so probably couldn't be any help.That said,on my installation of XP i run into all kinds of problems with the Windows built-in firewall.Actually had to quit using it.Went to AVG,and with a new patch I some times get a blank screen and have to give a new permission in AVG for the game to load.
If someone has a problem,try to give them a hand,refer to somewhere else..or just pass on .