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I put the key I got from the email onto my AoC account on Funcom. It has showed up under "Your products" with a picture of the cape, so I figured it'd show up in the game too. I signed on, typed /claim and nothing. How do I get the cape? o.O
I hear some people are having the same problems. I tried contacting Funcom and they went off topic about it and didn't answer my question directly. Whatever.