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Quitting posts - trolling?
Slythe
Member UncommonPosts: 952
Now Funcom has decided that if you cancel the game and come onto to their forums to explain why you want to leave (even in a clear, constructive manner with no bashing) it is considered trolling. Wtf is wrong with these guys?
I didn't make a post about leaving but I've seen about 20 this morning, no joke, and they all got locked for "trolling." Wrong move imo, if someone is leaving because of the BUGS, because of promised content that isn't in-game yet, and they post about it as their reason of leaving, they are considered trolls? That's just wrong on so many levels.
Comments
most ppl who make "i quit" posts are just desperate for attention.. they prolly delete everything cause they dont even look anymore if it is contructive posting or not. next to that all those "i leave omg" threads dont make the forums look that good if there are a few 100k ppl quitting
MMOs currently playing: -
About to play: Lord of the Rings Online
Played: Anarchy Online (alltime favorite) and lots of f2p titles (honorable mentions: 9Dragons, Martial Heroes, Dekaron, Atlantica Online)
It just seems like a bad move to me on Funcom's part, I dunno. -shrug-
The problem is, many of the people who make posts like that ARE trolling. They just make a post going, "FU FUcom, U SUK, I KWIT LOLOL", and then sit back and watch the flames. It's old.
Because of that, even the people making legitimate complaints suffer.
Well.
After reading some of them since release day I must admit it is nice to lock them. Funcom read every post made. The quitpost is just interesting for funcom anyway:)
Most of those post end up in flamewars anyway. They have made their post; no need for anyone to reply tbh...
If you buy a game with promised features and it doesnt have them, and you go onto that game's website and post about how you're leaving because of rampant bugs or missing features, you are not a troll.
And the reason those posts end up in flame wars is because of the people who say things like "Can I have your stuff?" and "So long newb." Yet those people aren't considered trolls.
I think every company locks those threads. I don't see anything wrong with Funcom locking the posts (although I disagree with the decision). After all, Funcom owns the boards.
That said, I can understand why it happens. It''s a case of mods not having the time (or patience) to read each thread word for word to the end to determine if it's OK or not. Plus, other people trolling turn even good posts into a flame war, and it needs to be locked anyway. A shame.
When you have a terrible product, you have to make it at least seem as if it is worthy. Can't have that when half the people who bought the game say they are quiting.
It's not so much what they say, but how they say it.
A thread titled "Quitting this crappy game because my belt is bugged, FC can suck my fat one!!111" is obviously flame-bait and should indeed be locked.
A thread titled "Issues with a belt bug" is constructive criticism and informative and should not be locked.
Problem is forums attract idiots, this one is no exception, and for every interesting dicussion that is held, there must be 10-20 squabbles and flame/troll fests. Often in the same thread.
Expresso gave me a Hearthstone beta key.....I'm so happy
AoC is the first game I've ever seen where the rabid fanboi's are 10x worse than the people making the "Goodbye" posts. If someone says "I'm level 80 and I'm bored, nothing to do" he is immediately called a fat, poor kid with no job living in his parent's basement. And then told HOW he is supposed to level in this game to enjoy it.
AoC is the first game I've ever seen where the rabid fanboi's are 10x worse than the people making the "Goodbye" posts. If someone says "I'm level 80 and I'm bored, nothing to do" he is immediately called a fat, poor kid with no job living in his parent's basement. And then told HOW he is supposed to level in this game to enjoy it.
I completely and totally agree with the above statement. Reading through threads I have seen the praisers of the game on a rampage like no other. This is pretty much how all releases go ....... the love/hate ...... back and forth. The audience that AoC currently holds just seems so prone to attack with name calling and hate it perplexes me. Curious.........And I don't even own the game.
~Hairysun~
http://www.straightdope.com/
there is no free speach in real life what ever made you think there was any on any forum ??
usually when a post is locked and not removed (immediately), the mods still want the thread to be read or seen but dont want people to reply to it
and i mean really, what kind of constructive replies could you get? especially when everyone else in that forum is still playing the game..
Either way it doesnt matter, they quit, funcom just helped them out the door LOL, it's like paying for a room in an establishment, and eventually you get tired of it and on your way out you wanna tell everyone what you thought, in a constructive manner, guaranteed the employees are going to help you out the door before you finish the second sentence. Even if you used your nice voice and put your smile on.
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies."
Which Final Fantasy Character Are You?
AoC is the first game I've ever seen where the rabid fanboi's are 10x worse than the people making the "Goodbye" posts. If someone says "I'm level 80 and I'm bored, nothing to do" he is immediately called a fat, poor kid with no job living in his parent's basement. And then told HOW he is supposed to level in this game to enjoy it.
I completely and totally agree with the above statement. Reading through threads I have seen the praisers of the game on a rampage like no other. This is pretty much how all releases go ....... the love/hate ...... back and forth. The audience that AoC currently holds just seems so prone to attack with name calling and hate it perplexes me. Curious.........And I don't even own the game.
~Hairysun~
I completely and totally disagree with hairysun and slythe. I think you've got it backwards. And you're right hairysun, the audience does seem prone to attack with name calling, unfortunately this is a game not a television program. The audience is watching while the players are playing. Seperating players from non-players although impossible, would be interesting to see exactly who plays what or has seen what or makes up what.
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies."
Which Final Fantasy Character Are You?
AoC is the first game I've ever seen where the rabid fanboi's are 10x worse than the people making the "Goodbye" posts. If someone says "I'm level 80 and I'm bored, nothing to do" he is immediately called a fat, poor kid with no job living in his parent's basement. And then told HOW he is supposed to level in this game to enjoy it.
It certainly seems to be this way. But consider the hate and quit threads for AoC are so common that the balance is potentially that you get more lovers of the game becoming more irritated and hence more vocal.
Expresso gave me a Hearthstone beta key.....I'm so happy
Haha true, I never thought of it that way. But since the only people who can access their forums are people who already bought the game, they shouldn't do that. They aren't going to scare anyone off, so I just don't understand it.
TBH, Funcom need to get a handle on PR smartly. This will all blow up in their faces if they dont deal with their customers pragmatically. The customer is ALWAYS right.
S
Haha true, I never thought of it that way. But since the only people who can access their forums are people who already bought the game, they shouldn't do that. They aren't going to scare anyone off, so I just don't understand it.
having confidence in one's customers is definately a plus, but would you really want a customer to have the opportunity to speak to a large group of your customers about the reasons why he/she is leaving? granted, people playing AoC can spot a fabrication from the truth, and also know when someones bending or twisting the truth to make something sound good/bad, but i just can't see a business letting someone have a chance to influence their client-base in the other direction
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies."
Which Final Fantasy Character Are You?
hahaha, im pretty sure the customer is always wrong lol
"Sometimes, things that may or may not be true are the things a man needs to believe in the most. People are basically good. Honor, courage, virtue mean everything. Power and money, money and power mean nothing. Good always triumphs over evil. Love, True Love Never Dies."
Which Final Fantasy Character Are You?
It's a form of damage control. If they lock those threads, that keeps them from getting bumped, and they get lost in the pages faster.
hahaha, im pretty sure the customer is always wrong lol
Dont start a business anytime soon.
If you want to see what happens to companies that lie to their customers etc, stroll on over to SWG. The customer is ALWAYS right.
S
AoC is the first game I've ever seen where the rabid fanboi's are 10x worse than the people making the "Goodbye" posts. If someone says "I'm level 80 and I'm bored, nothing to do" he is immediately called a fat, poor kid with no job living in his parent's basement. And then told HOW he is supposed to level in this game to enjoy it.
I completely and totally agree with the above statement. Reading through threads I have seen the praisers of the game on a rampage like no other. This is pretty much how all releases go ....... the love/hate ...... back and forth. The audience that AoC currently holds just seems so prone to attack with name calling and hate it perplexes me. Curious.........And I don't even own the game.
~Hairysun~
I completely and totally disagree with hairysun and slythe. I think you've got it backwards. And you're right hairysun, the audience does seem prone to attack with name calling, unfortunately this is a game not a television program. The audience is watching while the players are playing. Seperating players from non-players although impossible, would be interesting to see exactly who plays what or has seen what or makes up what.
Ohhhhh.......the semantics game. What fun. Being someone who doesn't own the game and am not currently playing I would fall into the "Audience" category. I sit back and watch all the poo fly whilst adding my 2 cents when it strike me. Yep ....... "Non-Player."
Perhaps though, many of these non players (Audience) that you speak of spent a fair amount of time, enough time, in closed bet to place AoC in the "No Buy" category. Although I have seen stuff posted about AoC that you could consider a bold faced lie ..... most posts are merely the opinion of the poster. The lies are easy enough to spot ..... it's the posts that are the same issues over and over and over again by many different people that tend to ring some truth.
~Hairysun~
http://www.straightdope.com/
Well why should they care why you quit? Why should you feel the need to tell the whole world you quit? Who really cares. Simple point, you cancel your account, you are no longer their customer. So thus, no longer being their customer, you no longer are their concern. FC can then concentrate on the paying customer.
I would. As a business owner, I would want to know why a customer quit using my products. This would help me to make my product better, or in this case, fix what needs fixed.
Errr, you don't want your customer's quitting because they are having problems!! Some people are going to leave because it is not their type of game! Not even WoW has even close to 100% retention. But when people are leaving in droves, writing long, elaborate posts about why then you'd better f**king take notice. These guys seem to be CLUELESS about running a business.
S