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Worst customer service ever?
Shastra
Member Posts: 1,061
And i thought SOE was bad. After having run into payment issue (guess what... Turbine doesn't want my money). I have been waiting a reply to my query for last 4 days. After 2 emails and numerous attempts at online chat with customer support' i still can't buy the game.
When i checked the official forms i realized i wasn't alone. There are many others like me who can't use there credit card to buy LOTR.
Well' i had fun at the 14 day trial and really wanted to play the game. But i am sorry to say that Turbine has a very bad customer support. I went into a similar issue with Plaync and it was solved in 24 hours.
If someone ever asks me about LOTR' i tell them its a brilliant game in wrong hands.
Comments
Strange always had first class service with Turbine here, so maybe your just unlucky I guess ?
Check the official forums. Not just me.
Your XFire profile says you're in France. I don't think EU players are allowed on the US service. Have you tried Codemasters?
Turbine has fairly aduequet customer service. Certain times and certain people are not great and sometimes issues are unsolvable. Now saying that LOTRO is a bad game because of the customer service is a bit wrong (You didn't exactly say that but close). The community manager is one of the best and the devs really listen and tell us what is going on in the game and what they plan to do. It's really cool.
Now I've heard the GMs and such can be a bit bad at times but it happens I guess.
Not sure how to fix your issue but could probably just buy the game at the store. Digital downloads tend to be a pain sometimes.
Its not about the us servers its about the online purchase because ultimately i have to make a profile with the turbine to set up my account.
And yes i contacted both Codemaster and Turbine but no response. I only wish they give some more attention to European players. Its a very popular game in France.
As far as i know the new 9 dollars a month deal is also not for European players.
Ah, I think that's your problem. Europe has to deal with Codemasters I believe. They are really only a distrubuter and not the actual game developers so a bit harder for them to deal with some issues...though they should be able to deal with the digital download but well it is Codemasters I suppose.
Could be wrong but I think that's the problem... unfortunate Turbine doesn't have offices out in Europe or something.
If this is the case than its even worse. Regionalism sucks. Why force me to play on certain servers? i am not some second class citizen that i am pushed into a corner while everyone else gets all the goodies and benefit
Almost every other MMO i played has global servers. Maybe Turbine doesn't give a damn about European players than why should i care?
If your having problems with the digital download service have you tried looking for an actual retail copy of the game? They do exist and they're just as cheap as the download service.
Please Refer to Doom Cat with all conspiracies & evil corporation complaints. He'll give you the simple explination of..WE"RE ALL DOOMED!
Actually, the trend of most recently released MMO's is to force players to stick to their region when playing. LotRO, PotBS, WOW, AOC come to mind right away. Odds are WAR will follow the same pattern.
I think most Euro players would say Turbine/Codemasters has been very supportive and your experience (whatever it is) is the exception, not the rule.
"True friends stab you in the front." | Oscar Wilde
"I need to finish" - Christian Wolff: The Accountant
Just trying to live long enough to play a new, released MMORPG, playing New Worlds atm
Fools find no pleasure in understanding but delight in airing their own opinions. Pvbs 18:2, NIV
Don't just play games, inhabit virtual worlds™
"This is the most intelligent, well qualified and articulate response to a post I have ever seen on these forums. It's a shame most people here won't have the attention span to read past the second line." - Anon
never had a problem myself with Turbine. I thought SOE was bad but Funcom is now the new champ of crap CS.
I miss DAoC
LOL that's BS big time. Every single MMO I have played (10+) had localized servers. WoW. EQ2. AoC. Neocron. Horizons. Ryzom. Heck, even F2P ones, like 9Dragons or Perfect World!
(OOps, you got me there. EVE online has only one
and that's only good for an exception.)
You just sound like a kid who had his/her lollipop taken away - especially that your ignorance about Codemasters have been proved. Get over it, be an adult and try Codemasters again. I am using my VISA Electron (!!!!) card to pay Lotro. Codemasters's payment services accept the widest variety of cards, Sony, Blizzard, Funcom do not accept VISA Electron for instance. Clickandbuy works just fine for me.
(and this is coming from the ex-Eastern Block, not from such a big-time Western EU country like France
DB
Denial makes one look a lot dumber than he/she actually is.
And i was wondering how come no rude asshat posted in this topic. Discussion is kind of incomplete without a senseless fanboi posts.
Anyways i am playing EQ2 and i am not forced to play on European severs. So your ignorance about this game has been proved. And yes i have contacted code master several times but they really don't care. Try to read the post properly before you open your mouth.
I am still waiting for reply because as it appears i have been billed twice and still have no cd key. Sucks.
Have fun in EQ2...
If WoW = The Beatles
and WAR = Led Zeppelin
Then LotrO = Pink Floyd
Have fun in EQ2...
Don't be rude to him, he's not an asshat. Just a simple whiny troll
Lotro's just become better, thanks to Codemasters for not letting him in
DB
Denial makes one look a lot dumber than he/she actually is.
DB
Denial makes one look a lot dumber than he/she actually is.
wow two separate replies? frustrated much? i am surprised at your replies. And no US 9 dollars offer is not just for founders in US. Maybe thats how it is in Europe. Try to read American forums for fuck sake.
If you are trying to represent the LOTR community you are not doing a very good job.
Anyways i proved you wrong on your divided servers for EQ2. Any more lies you got?
Ok, last piece of troll fodder here. Check back: I never said you lied, I just said that you're mis-informed (ignorant).
http://www.lotro-europe.com/news.php?id=6182
There is a special pricing offer for EU as well. 8.86 EUR is more then 9.99 USD I agree, but we in Europe can't help the miserable USD value - you can call it a piece of bad luck if you want. But the offers are parallel over there and here. The only thing you can argue is the actual exhange rate.
EQ2 EU and US servers
http://eq2players.station.sony.com/network_status.vm
Again, you are wrong. Or.. how would you interpret "US worlds" and "UK worlds" in this link?
You can keep on playing the very clever naysayer, but so far in everything you have said has been proven wrong. So better drop it, dude.
I might not be representing the Lotro community very well (it never was my intention to do so), but you are surely a very excellent representation of a Lotro hater - alas, a poor one with only flawed and wrong arguments. Better luck next time
and no foul language please - saying the F word does not automatically make you right, you know?
DB
Denial makes one look a lot dumber than he/she actually is.
Wow dude sorry if you had a bad experience. But it's not Turbine's fault it's Codemasters because of your location. I would recommend some patience and to try again. Because right about now according to your posts you're starting to sound a bit like a whiny little bitch.
Maybe next time if you read properly there wouldn't be any misunderstandings. I am in EU and playing on US severs in EQ2 and its same for many other MMOs i tried in past.
My point was being forced to choose certain servers. In LOTR i can't get in US servers and same in AOC. So this is forced regionalism. If they let me choose between US and EU servers, than its different. I hope you understand what i am trying to say here.
I wish codemaster was as quick as in reply as you are. I would be playing LOTR instead of wasting my time here. And if i hated the game i wouldn't have spend 4 freakin days try to get through with my purchase. Me...a LOTR hater? not even close.
I just feel that Turbine doesn't care about European players that much. Thats how i feel.
Actually, you are *not* forced to play on EU servers with Codemasters even if you are in the EU. Originally they planned to have IP restriction based on location, but it was dropped.
Meaning: you can actually play on US servers if you are physically in Europe, the difficulty is getting hold of the US (Turbine) version of the game. Hard, but not impossible.
You won't be able to buy it in Europe. You can't really use the digital download either, as you don't have a valid US or Canada address. I believe you can trick around this by using a fake US name+address, but I'm not sure (works with some other US-only download services). Here I actually agree with you on hating geographical restrictions on internet serices, the US is a bit paranoid with the outside world, it seems.
So - you are not strictly forced, but you are in fact somewhat resctricted , and that can be annoying, if you REALLY really wish to play it in the US.
But, besides the 9.99 offer, there is not much point IMHO.
And as I said, I had absolutely no problems subscribing to Codemasters, they even accept VISA Electron, which is still very rare (and since I don't have any credit card, this is my only way....)
Hope this helped a little....
DB
Denial makes one look a lot dumber than he/she actually is.