GM incompetence rages on

Kiriji

Originally posted by Malickiebloo

Originally posted by DL_Arkane


No, they are not in the same class, but both the other two were telling people to hold back on pvp in a supposedly pvp based game. You asked for more example on GMs being dumb saying things like "we have anyymous among our ranks" and telling two guilds not to fight anymore. Both guilds were like "so we can't pvp on a pvp server?". It is just more examples.

 

I was actually looking for examples of GM's not helping people with REAL issues .

PVP emboils heated emotions , Something GM's really don't like to deal with , Just as Moderators hate dealing with flaming and trolls. There is no way to go about it fairly therefor in some cases one might say something stupid as shown above . HOwever it dosen't mean he/she was incompetent .

 

You don't get it do you? I love even when a company shows total incompetence, someone will defend them no matter what they do. Regardless if he called him a retard, which he deserved. 

The GM showed no knowledge of the game or issue at hand, and when cornered due to total lack of training and understanding of the issue told him have a nice day, Bye! Instead of trying solving the issue he ignored it, no company should have crap staff like that working as a GM providing support to paying customers.

Lork

Ah! It looks like FunCom shipped their customer support over to India.

Elikal

Let me play the advocatus diaboli here just for the sake of seeing all sides. What I suppose is, that Funcum was just extremly naive, to say it in nice ways. I mean, incidents like those with GM Agnosia seem to revolve around PVP, and making PVP without ANY rules or limits always invite those 5-10% griefers and gankers. From a pure economical side, those gankers make A LOT of people quit games. Now a GM is someone responsible to manage the chaos other people created, basically. They have a PVP system where people can be attacked unpenalized anytime anywhere without limits and there ARE some who take their pleasure from causing other players as much personal frustration as possible, they are in all honesty mentally sick people.

Now officially a GM can not say I forbid you to gank them, because like police they must handle things as the "law " says. And the FFA-PVP laws say free for all anytime. Period. So what can they do? Its all the bad concept behind AoC and the management and designers where the real error lies. Now mediocre GMs have to handle a very bad situation and the result is of course trouble. Given any good regulated PVP and a relative finished and properly working game such GMs would be sufficient, but with the extreme situations they likely find all the time mediocre GMs like these are just totally overburdened with the chaos at hand.

As one who worked in QA and technical documentation a while myself I know customer service is the ONE thing 80% of all IT (and similar) companies reduce and outsource. Everything that helps the customer is usually reduced to the utmost mininum by such corporations. Handling MMO gamers as GM is a VERY difficult job, NOTHING I would want, but it cant be given to mediocre people with zero education how to handle customers, and MMO gamers especially. Why service is always so neglected is beyond me. I am sure companies with good customer service can considerably raise their profit, but neither bean counters nor nerdish programmers have any sense for human relations.

MaGicBush

ROFL, that guy was obviously from India(I work for HP tech support, and customers always call in and some retard from India screwed them over(charging for the wrong stuff, etc).

Kaynos1972

But the real question is, DID YOU HAD A GOOD DAY OR NOT ?

 

bluealien1

Well, looks like they've started to hire new GM's... Whether that's good or bad is kind of iffy looking at your chat log. I haven't sent in a petition in awhile, and although they take a long time to get a response the GM's are always very real and very nice, not so much helpful but that's not their fault, I'm sure if they had Funcoms permission they would fix more issues, however, they probably value their job a little more than helping somebody out with something that they aren't supposed to do.

Distopia

Originally posted by Bladeinhand

Originally posted by Malickiebloo

Originally posted by DL_Arkane


No, they are not in the same class, but both the other two were telling people to hold back on pvp in a supposedly pvp based game. You asked for more example on GMs being dumb saying things like "we have anyymous among our ranks" and telling two guilds not to fight anymore. Both guilds were like "so we can't pvp on a pvp server?". It is just more examples.

 

I was actually looking for examples of GM's not helping people with REAL issues .

PVP emboils heated emotions , Something GM's really don't like to deal with , Just as Moderators hate dealing with flaming and trolls. There is no way to go about it fairly therefor in some cases one might say something stupid as shown above . HOwever it dosen't mean he/she was incompetent .

 

You don't get it do you? I love even when a company shows total incompetence, someone will defend them no matter what they do. Regardless if he called him a retard, which he deserved. 

The GM showed no knowledge of the game or issue at hand, and when cornered due to total lack of training and understanding of the issue told him have a nice day, Bye! Instead of trying solving the issue he ignored it, no company should have crap staff like that working as a GM providing support to paying customers.

 

ROFl It might help if this post had anything to do with the OP. maybe if you read my prior post you will see I acknowledged the GM in the op had to of been  reading from a list or something , In other words no clue what he was doing .

beaverz

even though most goon are cunts I must say that gm made me laugh. Asking for no ganking on a pvp serv. Funcom rly need to get its shit together and either start making soemthing that actually seems like a mmorpg with a future or just sell it to soe so they can kill it even worse.

Raztor

"Ok, that is the problem if they are in a different version then to be with you they will have to purchase the same version."

 

This bit made me laugh.

Gazenthia

I want to know how companies like this one survive? No... i'm serious. How the hell do they just keep churning on and on like this? I've been delving into the history of this company, and my God in Heaven is it atrocious.



What the OP endured was a dark gauntlet of the lowest tier of FunCom hell- no speakeda engles.



Its precisely because of this, this specifically, that I vowed never to play a game (least of all a mmo) that was based outside of the states or the UK. The GM had absolutely no idea whatsoever what the OP was talking about... no idea! It hard enough dealing with fluent speakers.

Gamer146

I'm glad i did not fall for the hype surrounding this game , it looks a real mess. 

Mind you i did get burned 30 pounds buying Potbs , so i'm not immune to it lol.