AmazingAveryAge of Conan AdvocateMemberUncommonPosts: 7,188
Originally posted by skitzdout
Originally posted by AmazingAvery
Originally posted by Rebn77
Originally posted by AmazingAvery
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in.
so let me get this straight.... first its the beta testers fault...next its the early access players fault....after that its mmorpg.com's forum members fault....then its the queen of englands fault...and now its everyones bank that is the problem? wow ive heard of passing the buck but failcom take it to the whole new level. except instead of passing the buck they are taking as many bucks as possible and putting it in their pockets....
No this is just my opinion on what might of happened and how the system works skitzo. Bank had the instruction to withdrawl before the subscriber cancelled therefore was still charged and its taking a while to get hold of billing support to deal with it properly, ie. refund. And that is what is a pain in the ass and caused the "I am suing" posts which, when you think about it are just comical.
Have a magazine subscription? Sub to your cable / satellite company? check out the policy.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in @ mgmt level.
@ unfinished, have you had a personal experience with issues with FC for billing or are you here with no knowledge of the industry working to jump on the hate bangwagon - believe it or not people get billed correctly more than not.
I have been playing MMOs since Ultima Online in 1997. I have played almost every P2P MMO released (As well as most F2Ps) and have never .... NEVER ... once had my account charged after canceling. My wife uses the same bank I do, the same bank Ive been using since 1997. I seriously doubt it was a bank error.
AmazingAveryAge of Conan AdvocateMemberUncommonPosts: 7,188
Originally posted by Rebn77
Originally posted by AmazingAvery
Originally posted by Rebn77
Originally posted by AmazingAvery
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in @ mgmt level.
@ unfinished, have you had a personal experience with issues with FC for billing or are you here with no knowledge of the industry working to jump on the hate bangwagon - believe it or not people get billed correctly more than not.
I have been playing MMOs since Ultima Online in 1997. I have played almost every P2P MMO released (As well as most F2Ps) and have never .... NEVER ... once had my account charged after canceling. My wife uses the same bank I do, the same bank Ive been using since 1997. I seriously doubt it was a bank error.
How much time before the billing date did you cancel in those other games and Age of Conan? banks have to pick up the withdrawl instruction with notice, and thats a few days notice - once sent there is little to stop it going thru.
And you know I feel your pain, I've been there too. I can relate seriously. All I am saying is that its when you cancel in proportion to your billing date. Some companies have different policies dependant on what your subbing for whether 1,3 or 6 months.
Ok take my job right, someone calls in to cancel their sub two days before their billing date, we say its still going to be charged but we will refund it back once it does, and you will have to call back when it does. Its the same in loads of CS industries - ever had a magazine subscription and tried to cancel it in the last month? it automically renews on the 11th month - found that out the hard way. Gamespot membership and Tentonhammer require ppl to cancel well before billing date to stop it being charged again.
What the issue is here is that Funcom are slow in dealing with this issue for you and thats bad - its not a case of scamming people.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
If FunCom can't even get billing right after having AO for so long, they are not prepared for any game I think.
I backed this GAME thinking FunCom would do something nice with it and over-all its a nice game which needs lots of work BUT they can't get billing or customer service working properly in anyway.
We both Canceled at the same time: 2008-07-20 20:35:16 ... Her next billing date was 7/27 ... but was billed on 7/21. I don't have access to her account, and she is in bed right now .. but I'll get screenshots as soon as I can.
avery no matter how nice you are to these people you are still spitting in their faces making it sound like its their fault or the banks. aoc is the only mmo to date that has this so called bank policy...these guys are no different then the folks that were running dark and light. actually it makes funcom much worse due to the fact DnL were made by no-bodies...oh wait so was aoc... but funcom are, err were a big company..now they will be selling t-shirts to try and recoup some cash flow...since they cannot sell subs at this point.
im curious. if you love this game as much as you swear too, how come you are never in it playing it? you always seem to be right here protecting funcoms interest. so let me get this straight, you are paying funcom $15 a month to protect them on mmorpg.com forums? wow..just wow...yet you dont work for them in any way what so ever...riiiight... all i know with a 100% certainty is that when the crap really hits the fan so will your mmorpg.com forum account..i would be so embarrased to even come back here after everything goes down..
some of us in this world have access to information that not everyone can have access too. wish i could share that information with the forum members here. believe me i would love to show all the proof in the world of what has been going on and what will be going on by early 2009. you would be surprised at what jobs some people have to do and how much access to information we actually have..some people would call us morally wrong with the prying we do but its our job and someone has to do it. does not matter how many firewalls and routers funcom has set up....if only you knew... anyways keep spewing forth the filth all you want..you will be eating your foot soon...and for funcom, they wont be eating much at all. well some it might be prison food. who knows....
avery no matter how nice you are to these people you are still spitting in their faces making it sound like its their fault or the banks. aoc is the only mmo to date that has this so called bank policy...these guys are no different then the folks that were running dark and light. actually it makes funcom much worse due to the fact DnL were made by no-bodies...oh wait so was aoc... but funcom are, err were a big company..now they will be selling t-shirts to try and recoup some cash flow...since they cannot sell subs at this point. im curious. if you love this game as much as you swear too, how come you are never in it playing it? you always seem to be right here protecting funcoms interest. so let me get this straight, you are paying funcom $15 a month to protect them on mmorpg.com forums? wow..just wow...yet you dont work for them in any way what so ever...riiiight...
FunCom isn't paying him and nor can they afford to pay ANYONE. Hence the almost non-existent email, absolutely NO PHONE SUPPORT, and in-game GMs that "cyber" with other players and threaten bans because the aggravated player is fed up with useless GMs.
ha guess it did sound like i was suggesting they were paying him with dollar bills. some people in this world would literally take peanuts to be pet monkeys of zoo keepers. peanuts can translate into free game time.. wow i would just love to have free game time to play a mmorpg that has no one else in it. better off just playing some morrowind at least the npc's in that game almost feel like live players..
AmazingAveryAge of Conan AdvocateMemberUncommonPosts: 7,188
Originally posted by SGoodyer2
Originally posted by AmazingAvery
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
I guess you didn't bother reading at least the first page? Proceed and look. I canceled nearly a FULL MONTH (8 days after auto-billed) and then billed 10 minutes before official. Guess its all in fair practice right?
It looks like its the Early Access people that are getting shafted here.
On 7/21 it was the billing cycle for those that were not in EA ... with 7/27 being the date EA people should have been charged. Funcom charged everyone on 7/21.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
you are a funny character to say the least. these people were being charged a week or so in advance of their sub running out. SOE says not to cancel on the day of and to do so well in advance of the last day which i have done countless times with SOE on the 29th or 30th day depending on the month and never was charged. so please stop trying to protect your family with lie after lie. these people are trying to scam every cent possible and dont you worry every cent is being watched and where it goes is just making things much worse then they even know. they can scam the players for all they want but mark my words gaute is digging a hole that even a helicopter couldnt fly out of.
its only a matter of time. oh and may i suggest you use a proxy or something cause its quite funny being in the position to link different forum accounts to the same IP. just some friendly advice. in a small way yet still an illegal way you are participationg in de-frauding people and so are just as guilty. if i were you i would just find another game and play it. or at least play aoc all you want but stop how you go about lieing and manipulating people. you are just joining gaute and many others in this hole. i dont know how much better i could explain this too you without losing my job. you will not find better advice at this point.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
At least the owner of the ISP is smart enough to hire proper Customer Support. If FunCom had any reliable source of Customer Support, they would be redeemed for a early launch such as this but having to wait a full MONTH (on average it seems) for email support to send out some automated copy&paste message... Just not worth it.
AmazingAveryAge of Conan AdvocateMemberUncommonPosts: 7,188
Originally posted by skitzdout
Originally posted by AmazingAvery
Originally posted by SGoodyer2
Originally posted by AmazingAvery
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title. Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card. Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
you are a funny character to say the least. these people were being charged a week or so in advance of their sub running out. SOE says not to cancel on the day of and to do so well in advance of the last day which i have done countless times with SOE on the 29th or 30th day depending on the month and never was charged. so please stop trying to protect your family with lie after lie. these people are trying to scam every cent possible and dont you worry every cent is being watched and where it goes is just making things much worse then they even know. they can scam the players for all they want but mark my words gaute is digging a hole that even a helicopter couldnt fly out of.
its only a matter of time. oh and may i suggest you use a proxy or something cause its quite funny being in the position to link different forum accounts to the same IP. just some friendly advice. in a small way yet still an illegal way you are participationg in de-frauding people and so are just as guilty. if i were you i would just find another game and play it. or at least play aoc all you want but stop how you go about lieing and manipulating people. you are just joining gaute and many others in this hole. i dont know how much better i could explain this too you without losing my job. you will not find better advice at this point.
Its obvious you have an agenda of hate towards me, I seriously have no idea what your smoking. If you are insinuating I am doing something wrong then bring it forward - i have reported you as it is against the terms and conditions for this site fyi.
Please dont make baseless threats either. I am happy playing AoC with many thousands of people and no matter your threats or factless acusations can do nothing to change my mind - I do what I want when I want you are not my mother nor my wife.
Errf they pulled Yakomo out of Anarchy Online to deal with AoC??? So sad he's one of the top AO GMs (knows more of the bugs than the devs), and a nice guy .... A few days in AoC and he'll probably be ruined forever.
well, they took away my hopes and dreams, I just wish they could have merged with another company to make this game, but oh well, what really counts is Warhammer, I think this game was a filler until that game was released
ha ooo wow you work for your isp, i think its time to whip out some cookies. here is a sticker. no sir my job goes well beyond any access isps have. will leave it at that. you do the math. oh and by the way i dont hate you what so ever. actually i never have hated anyone. i hate the things people do to other people. i hate when people take advantage of other people. but i dont hate people. you just put yourself in a position to have people hate what you are doing to other people. hell i have respect for you as a person but i dont respect what you do.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title.
Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card.
Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Im sorry the question still remains, have the TWO people who say they got charged actually contacted the correct area yet? You would think that such a fuss, people would email the correct area first, rather than coming these forums on a new account with such a thread title.
Mistakes can happen, I work for my ISP that has a few million people. Mistakes do happen and they are rectified and refunded back to the credit card.
Until there is a response from billing support that the two people who say they got shafted can put up then I find it hard to say its true.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Comments
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in.
so let me get this straight.... first its the beta testers fault...next its the early access players fault....after that its mmorpg.com's forum members fault....then its the queen of englands fault...and now its everyones bank that is the problem? wow ive heard of passing the buck but failcom take it to the whole new level. except instead of passing the buck they are taking as many bucks as possible and putting it in their pockets....
No this is just my opinion on what might of happened and how the system works skitzo. Bank had the instruction to withdrawl before the subscriber cancelled therefore was still charged and its taking a while to get hold of billing support to deal with it properly, ie. refund. And that is what is a pain in the ass and caused the "I am suing" posts which, when you think about it are just comical.
Have a magazine subscription? Sub to your cable / satellite company? check out the policy.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in @ mgmt level.
@ unfinished, have you had a personal experience with issues with FC for billing or are you here with no knowledge of the industry working to jump on the hate bangwagon - believe it or not people get billed correctly more than not.
I have been playing MMOs since Ultima Online in 1997. I have played almost every P2P MMO released (As well as most F2Ps) and have never .... NEVER ... once had my account charged after canceling. My wife uses the same bank I do, the same bank Ive been using since 1997. I seriously doubt it was a bank error.
My wife emailed billing support about it, but four or five days went by with NO RESPONSE. So she ended up having to drag her 8 1/2 month pregnant self to the bank to get it corrected.
Can you, Avery, provide me with some proof that my wife or the OP are lieing?
Thats a shame for your wife, seriously.
Can you equally say the OP's pic's arent right? or are right?
So when you get a response back, (I mean it takes less hassle to write an email if your pregnant then to get to the bank, does it not?) whats the harm in writing one a day? If you felt so strongly, or anyone for that matter, I wouldn't leave it at one email.
FYI banks pick up the instruction to withdrawl the amount as a direct debit to a card or account about 7 days before billing date - some companies have this at around 10 days pre withdrawl date - if the instruction sent was too soon that the banks fault. The company that has it set up mops up the mess, processes the refund and provides CS.
If money was taken by mistake then you will find the company will refund the $$ back to the credit after the billing date as it takes a few days to get confirmation back that it was charged to the recipient.
Not to mention some companies have a 30 day notice policy, operating on a monthly business. Call to cancel 3 days or even 10 days before your billing date, its very very easy to find yourself still being charged as it is too late to stop the transaction, therefore the company waits till it shows up on the account and then can process the refund back asap.
If I was cancelling a direct debit I would give at least 15 days notice, I wouldn't think that there is no way I would be charged, as there is always the possibility with any company. I would expect my money back, and I would call (or email in this case) as soon as I noticed I had been charged. If I had no response I would email every day till I had a response back.
I bet if you guys have been charged in error - which it looks like in one case - then I would almost guarentee you will be refunded.
And yes these things do happen. It is the way the system is set up for nearly all business' that operates like this (billing with direct debit to CC) and that comes from 12 yrs experience in related customer service industries I've been in @ mgmt level.
@ unfinished, have you had a personal experience with issues with FC for billing or are you here with no knowledge of the industry working to jump on the hate bangwagon - believe it or not people get billed correctly more than not.
I have been playing MMOs since Ultima Online in 1997. I have played almost every P2P MMO released (As well as most F2Ps) and have never .... NEVER ... once had my account charged after canceling. My wife uses the same bank I do, the same bank Ive been using since 1997. I seriously doubt it was a bank error.
How much time before the billing date did you cancel in those other games and Age of Conan? banks have to pick up the withdrawl instruction with notice, and thats a few days notice - once sent there is little to stop it going thru.
And you know I feel your pain, I've been there too. I can relate seriously. All I am saying is that its when you cancel in proportion to your billing date. Some companies have different policies dependant on what your subbing for whether 1,3 or 6 months.
Ok take my job right, someone calls in to cancel their sub two days before their billing date, we say its still going to be charged but we will refund it back once it does, and you will have to call back when it does. Its the same in loads of CS industries - ever had a magazine subscription and tried to cancel it in the last month? it automically renews on the 11th month - found that out the hard way. Gamespot membership and Tentonhammer require ppl to cancel well before billing date to stop it being charged again.
What the issue is here is that Funcom are slow in dealing with this issue for you and thats bad - its not a case of scamming people.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
If FunCom can't even get billing right after having AO for so long, they are not prepared for any game I think.
I backed this GAME thinking FunCom would do something nice with it and over-all its a nice game which needs lots of work BUT they can't get billing or customer service working properly in anyway.
We both Canceled at the same time: 2008-07-20 20:35:16 ... Her next billing date was 7/27 ... but was billed on 7/21. I don't have access to her account, and she is in bed right now .. but I'll get screenshots as soon as I can.
avery no matter how nice you are to these people you are still spitting in their faces making it sound like its their fault or the banks. aoc is the only mmo to date that has this so called bank policy...these guys are no different then the folks that were running dark and light. actually it makes funcom much worse due to the fact DnL were made by no-bodies...oh wait so was aoc... but funcom are, err were a big company..now they will be selling t-shirts to try and recoup some cash flow...since they cannot sell subs at this point.
im curious. if you love this game as much as you swear too, how come you are never in it playing it? you always seem to be right here protecting funcoms interest. so let me get this straight, you are paying funcom $15 a month to protect them on mmorpg.com forums? wow..just wow...yet you dont work for them in any way what so ever...riiiight... all i know with a 100% certainty is that when the crap really hits the fan so will your mmorpg.com forum account..i would be so embarrased to even come back here after everything goes down..
some of us in this world have access to information that not everyone can have access too. wish i could share that information with the forum members here. believe me i would love to show all the proof in the world of what has been going on and what will be going on by early 2009. you would be surprised at what jobs some people have to do and how much access to information we actually have..some people would call us morally wrong with the prying we do but its our job and someone has to do it. does not matter how many firewalls and routers funcom has set up....if only you knew... anyways keep spewing forth the filth all you want..you will be eating your foot soon...and for funcom, they wont be eating much at all. well some it might be prison food. who knows....
Head Joint SoundCloud Page
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Has anyone posted this on their forums to see what response is recieved? The people paying/playing should know this.
FunCom isn't paying him and nor can they afford to pay ANYONE. Hence the almost non-existent email, absolutely NO PHONE SUPPORT, and in-game GMs that "cyber" with other players and threaten bans because the aggravated player is fed up with useless GMs.
Unfortunately FunCom has removed any access to forums for those who canceled so they can't give out bad word of TRUTH.
a post like that wouldnt last 5 minutes on the AoC boards.
ha guess it did sound like i was suggesting they were paying him with dollar bills. some people in this world would literally take peanuts to be pet monkeys of zoo keepers. peanuts can translate into free game time.. wow i would just love to have free game time to play a mmorpg that has no one else in it. better off just playing some morrowind at least the npc's in that game almost feel like live players..
Head Joint SoundCloud Page
https://soundcloud.com/headjointambient1
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Everquest account closure FAQ: help.station.sony.com/cgi-bin/soe.cfg/php/enduser/popup_adp.php states:
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
You like EQ right Skitzo?
Someone did and closed quickly by Lufkin.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Everquest account closure FAQ: help.station.sony.com/cgi-bin/soe.cfg/php/enduser/popup_adp.php states:
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
I guess you didn't bother reading at least the first page? Proceed and look. I canceled nearly a FULL MONTH (8 days after auto-billed) and then billed 10 minutes before official. Guess its all in fair practice right?
I think i have it figured out ...
It looks like its the Early Access people that are getting shafted here.
On 7/21 it was the billing cycle for those that were not in EA ... with 7/27 being the date EA people should have been charged. Funcom charged everyone on 7/21.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Everquest account closure FAQ: help.station.sony.com/cgi-bin/soe.cfg/php/enduser/popup_adp.php states:
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
you are a funny character to say the least. these people were being charged a week or so in advance of their sub running out. SOE says not to cancel on the day of and to do so well in advance of the last day which i have done countless times with SOE on the 29th or 30th day depending on the month and never was charged. so please stop trying to protect your family with lie after lie. these people are trying to scam every cent possible and dont you worry every cent is being watched and where it goes is just making things much worse then they even know. they can scam the players for all they want but mark my words gaute is digging a hole that even a helicopter couldnt fly out of.
its only a matter of time. oh and may i suggest you use a proxy or something cause its quite funny being in the position to link different forum accounts to the same IP. just some friendly advice. in a small way yet still an illegal way you are participationg in de-frauding people and so are just as guilty. if i were you i would just find another game and play it. or at least play aoc all you want but stop how you go about lieing and manipulating people. you are just joining gaute and many others in this hole. i dont know how much better i could explain this too you without losing my job. you will not find better advice at this point.
Head Joint SoundCloud Page
https://soundcloud.com/headjointambient1
At least the owner of the ISP is smart enough to hire proper Customer Support. If FunCom had any reliable source of Customer Support, they would be redeemed for a early launch such as this but having to wait a full MONTH (on average it seems) for email support to send out some automated copy&paste message... Just not worth it.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Everquest account closure FAQ: help.station.sony.com/cgi-bin/soe.cfg/php/enduser/popup_adp.php states:
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
you are a funny character to say the least. these people were being charged a week or so in advance of their sub running out. SOE says not to cancel on the day of and to do so well in advance of the last day which i have done countless times with SOE on the 29th or 30th day depending on the month and never was charged. so please stop trying to protect your family with lie after lie. these people are trying to scam every cent possible and dont you worry every cent is being watched and where it goes is just making things much worse then they even know. they can scam the players for all they want but mark my words gaute is digging a hole that even a helicopter couldnt fly out of.
its only a matter of time. oh and may i suggest you use a proxy or something cause its quite funny being in the position to link different forum accounts to the same IP. just some friendly advice. in a small way yet still an illegal way you are participationg in de-frauding people and so are just as guilty. if i were you i would just find another game and play it. or at least play aoc all you want but stop how you go about lieing and manipulating people. you are just joining gaute and many others in this hole. i dont know how much better i could explain this too you without losing my job. you will not find better advice at this point.
Its obvious you have an agenda of hate towards me, I seriously have no idea what your smoking. If you are insinuating I am doing something wrong then bring it forward - i have reported you as it is against the terms and conditions for this site fyi.
Please dont make baseless threats either. I am happy playing AoC with many thousands of people and no matter your threats or factless acusations can do nothing to change my mind - I do what I want when I want you are not my mother nor my wife.
Just to let you know I work for my ISP too...
Either send Famine or Yakomo a pm please.
------------------------------------------------------------------------*------------------------------------------------------------------------
Errf they pulled Yakomo out of Anarchy Online to deal with AoC??? So sad he's one of the top AO GMs (knows more of the bugs than the devs), and a nice guy .... A few days in AoC and he'll probably be ruined forever.
well, they took away my hopes and dreams, I just wish they could have merged with another company to make this game, but oh well, what really counts is Warhammer, I think this game was a filler until that game was released
ha ooo wow you work for your isp, i think its time to whip out some cookies. here is a sticker. no sir my job goes well beyond any access isps have. will leave it at that. you do the math. oh and by the way i dont hate you what so ever. actually i never have hated anyone. i hate the things people do to other people. i hate when people take advantage of other people. but i dont hate people. you just put yourself in a position to have people hate what you are doing to other people. hell i have respect for you as a person but i dont respect what you do.
Head Joint SoundCloud Page
https://soundcloud.com/headjointambient1
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Everquest account closure FAQ: help.station.sony.com/cgi-bin/soe.cfg/php/enduser/popup_adp.php states:
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
You like EQ right Skitzo?
It says just don't cancel on the last day, which they didn't.
{mod edit}
I'll be watching this thread, I'm curious as how Funcom will reply.
Actually, my 4 other friends got it as well. I wouldn't call something this big a mistake. And if you try to change the date on my account records I have my credit-card billing showing the following day being billed.
i have no interest in "changing dates" when was your billing date, and when did you submit your cancellation notice? Like I said if it was close to it, then you will still be billed, so when you see a charge like you have and your "4" friends did, email funcom to get the transaction reversed.
Everquest account closure FAQ: help.station.sony.com/cgi-bin/soe.cfg/php/enduser/popup_adp.php states:
"What happens if I attempt to cancel my account on the billing date?
If you try to cancel your account on the date of your billing, the charge has more than likely already gone through.
It is recommended that if you wish to cancel your account, do so well in advance of the last day of your billing cycle."
You like EQ right Skitzo?
It says just don't cancel on the last day, which they didn't.
{mod edit}
I'll be watching this thread, I'm curious as how Funcom will reply.
He didn't even read the whole thread to get a proper idea of what is happening.
Point is : People cancel. People get charged after. It's not hard to see something is wrong. See icon for the reason.