EVE Technical Assist Please :)

Sraelon

Hey all,

I used to play EVE but had to stop because, for some reason, my PC can no longer contact any of the EVE secure sites (i.e. - myeve.eve-online.com and the account management page).

I contacted CCP several months ago and they say they can't find any reason why my host can't connect (I can get to their non-secure sites without any problems).

So, I contacted Comcast, my ISP and asked fi they were blocking anything and they said no, the line is completely open.

I ran a traceroute to myeve.eve-online.com, both from my PC and from www.demon.net (for two different starting places) and they both show the same results: it times out on 'iceland.telecom1.tsd.cw.net'.

Because it times out, I can never connect to the game server, let alone any of the secure (https) sites used by CCP and EVE. I've cancelled the accounts a few months back since I couldn't play, but I do want to play again and so would like to resolve this issue.

I sent an email to Iceland Telecom but probably won't get a response for a few days yet.

Can someone who is able to log into the game do a traceroute to myeve.eve-online.com and post the results?

Or, if you have any idea how I can get a different route to the hosts there, that would be much appreciated.

Thanks!

Argean

Well here is my results..... Not sure these are any good. I did these will I was playing so not sure why it timed out at the same place you noted in your post.

1 lon1-service-1e2-44.router.demon.net (194.159.245.137) 0.986 ms 0.671 ms 0.536 ms
2 park-inside-2-g3-0-0-s280.router.demon.net (194.70.98.141) 0.625 ms 0.712 ms 0.571 ms
3 tele-border-1-g1-0-0.router.demon.net (194.70.98.174) 1.388 ms 1.245 ms 1.219 ms
4 gig4-5-aer1.lnt.cw.net (208.175.240.17) 1.261 ms 1.364 ms 1.184 ms
5 ge-3-0-0-zcr1.lnt.cw.net (166.63.222.45) 1.335 ms 1.259 ms 1.333 ms
6 bcr1.tsd.cw.net (166.63.210.61) 1.669 ms 1.742 ms 1.514 ms
7 206.24.168.109 (206.24.168.109) 1.856 ms 1.505 ms 1.650 ms
8 iceland-telecom1.tsd.cw.net (166.63.214.198) 2.121 ms 1.865 ms 1.685 ms
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Argean...... Caldari
Rebel Mining Guild
Eve-Online

Sraelon

Wow that's really weird. But you can get to myeve.eve-online.com without any issues?

Thanks for the traceroute results!

jimmyman99

Ive had a similar issue with a different game - Planetside. I was getting timeout at a certain place, although i was able to connect and play with a big lag and packetloss.
In my experience, that issues IS caused by your ISP. I fixed my problem by switching from cable to DSL - I needed to do that for other reasons. You, however, may not have that luxury and may not be able to play this game at all.
Contacting your ISP CS didnt help me much becuase they kept blaming planetside server for the packetloss, and planetside CS blamed my ISP for it. I still dont know what caused it but the fact is - changing ISPs fixed my packetloss.
Hope this helps.

WiseMan

I've had the same problem a few times, and what fixes it for me it by rebooting the router

Sraelon

Thanks for the responses everyone My ISP and CCP are definitely doing the 'blame each other' routine.

In any case, if I connect my PC directly to the cable modem I can access the sites (even this wouldn't work before but now it does, strangely enough). It's because at some point in the past I upgraded the router firmware to 1.0.10 (SMC Barricade SMC2404WBR) whereas older revs as far back as 1.02 work fine. Some newer implementation of one of the routing protocols is broken in these newer firmwares.

I can't find any firmware for this router older than 1.08 which doesn't work so it looks like I'll be getting a new router or configuring a linux box to do it (unless SMC emails me the older firmware I requested

Thanks again all, the info provided pointed me in the right direction!

Tivian

My Recomendation is to un-install the game and then Re-install. That should help this issue.