Failed Preorders (Poll) Information.

Gabel

Has anyone actualy gotten their account activated after they checked the preorders with problems ? Yesterday or today

 

Figured i would start a poll on this to see how many actualy have their preorders fixed

Also i want to try and get all the different problems under this post if you can post the problems you have been having with the preorders here

Problems with preorders that still have no access to the game.

 

Problems:

 

1: Preorder Account not charged for preorder ammount (2.52 euro) or game (42 euro)

2: Preorder Account charged for 2.52 euro but no email sendt

3: Preorder Account charged for preorder ammount (2.52 euro) but not for game (42 euro)

4: Preorder Account charged for preorder ammount (2.52 euro) and game (42 euro) But still no access to game.

5: Preorder Accounts that have been activated and active getting Account not active (#3) (Need Confirmation)

 

Will be updating this to keep tabs on all the problems that came during the preorders and to see how many actualy have their accounts i will update this post with any new information regarding preorders, preorder problems ect.

If anybody has any new information regarding these problems please post here.

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We have processed the problematic accounts that were never charged but received a successful pre-order notification. Only a small percentage of these were successful and we found out that this is because most of them contain incomplete or incorrect account information. We will try this one last time again tomorrow morning European time, and we’ll open up account management later tonight for these accounts to be able to correct their account data and credit information before we reprocess them. If anyone does not want the pre-order to be processed, they should remove their credit card information from their account. After this is concluded we should be able to open up sales for more Darkfall copies

 

Thanks to Garbanzo who found this im posting it here as i said im putting all information under one post.

This is an interview on IRC from brannoc where he states that "Preorders are on the to do list"

www.afraidyet.net/forums/news/85906-brannoc-irc-interview.html

 

New Information from brannoc around 13.00 PM GMT+1 ( IRC )

The server should be up in 5 - 6 Hours channel should be up shortly after that game should be up way befor both. Keep an eye out on forums for most up to date information (This was befor Brannoc logged off IRC)

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As of now this is all the information from the forums regarding the preorders.

Hellmoob

Not yet, no.

defariak

hey hellmoob, I was suspended from lotr forums thats why i couldnt get back to you, I still am actually.

anyways, we are in game, see you chumps ingame

Hellmoob

Look forward to seeing you in game. Though I do kind of resent the implication that I have anything to do with the LotR forums.

defariak

hahahahaha I dunno why I typed lotr haha

prolly cause i am banned there too I dunno heh

wow its late... sleep deprivation ftw

time for hookers and blow to upkeep my sanity

Gabel

Post Updated with New Information (Stolen Information Regardless but as i said im trying to put it all under 1 post)

strongaxe

Originally posted by nttajira


 im still waiting for them to try again
 
my age date was 1995 before , that probably why they give me error .

 

Yeah I saw that mine was 1998(whoops). I put in a new CC anyways (instead of the visa debit that was in at first). So noone has gotten another email either way? Guess they have not proccessed them again. Hopefully with the server now up it will not be long.

Gabel

Hopefully some new information will come soon just gotta sit and wait.

Bimsemusen

more votes please, this poll is interesting. 

strongaxe

Originally posted by Bimsemusen


more votes please, this poll is interesting. 

Dont ask for more votes....I am sure many people have already voted that do not have these issues, dont make it worse.

radtweak

no. 2

Received email + charged for the 2.52 on 21st

sassoonss

3: Preorder Account charged for preorder ammount (2.52 euro) but not for game (42 euro)

 

I got an email from Support that my cc compay refused teh charges

 

I checked with cc compnay they said nothing was charged , not even any log of attempt to charge and there was no refusals

I believe the cc company as i can see the 2.52 euros charges

HolaHola

3: Preorder Account charged for preorder ammount (2.52 euro) but not for game (42 euro)



Still no info

 

JohnCreed

Mine has not been fixed. These guys work at a snails pace. I sincerely hope they're not trying to process orders manually.

AlexJodo

I got the "Your Darkfall pre-order was successful. You were charged 3 euro to ..." email on the 20th, but I was never charged for it.

Then I got the "Failed Credit Card Transaction" email on the 26th. After that I checked my Darkfall Account page for missing or incorrect data - the only thing wrong I found was the birth date, that for some reason was set to the year 1998 (the day and month was correct). I of course then corrected the year.

Less than an hour ago I finally got the "You have been charged successfully ..." email

So now I am patching and waiting for the server to come up.

 

Maybe I actually missed filling in the birth year, but I doubt that. I did notice that sometimes when I reloaded the page some data was missing, but was back after the next refresh.....

Gabel

Dear Gabel,

You have been charged successfully, for purchasing the Darkfall Client Download

complete with a free month of play.

If you don't have the Darkfall Client you can find Download information here:

http://www.eu1.darkfallonline.com/dl/DarkfallFull/

Thank you for your purchase and we’ll see you in Darkfall!

The Darkfall Team

Audio Visual Enterprises S.A.

3 Parnonos Str, Marousi ,

15125 Athens, Greece,

Tax Reg. Number 094115374

Received Around 6.20 PM GMT1+

It looks like they are getting around to it folks wait and thau shalt be given i think some wise ass said some long time ago