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anyone else have your password changed?

ValanceValance Member Posts: 189

I played this during open beta a few weeks ago, and I just updated and went to log on again, only to find my old password did not work. My account name is still valid - when I try to make a new account with that name it tells me it is already in use.

Anyone else encounter this? I tried using caps and not caps, everything, but my password from 4 weeks ago doesn't work anymore. I saw no option on their webpage to have my account info emailed to me, so I sent an email to their support team.

 

Any advice? 

Comments

  • rhinokrhinok Member UncommonPosts: 1,798

     The only problem I had was during Open Beta signup.  One link on the website took you to an EU account creation page, while another took you to the US Accounts page.  I ended up having two accounts, one for each, and sometimes confuse which one I use to login.

    ~Ripper

  • Cypt1Cypt1 Member UncommonPosts: 283

    You should have a Frogster account, which acts like a master account for their games, associated with your RoM account. Log onto your Frogster account here, then select "game accounts" at the top of your browser page. If you've forgotten your password to your Frogster account, you can have it e-mailed to you by clicking the "Forgot PW?" button next to the user information input window at the top of the screen.

    Once you've logged in to your Frogster account and have selected the appropriate RoM account associated with it, you should see an option to change the password for your RoM account, which will instantly prompt you for a new password with no hassle involved.

    If by some chance you managed to create a RoM account without linking it to a Frogster account (is this even possible?), then you'll most likely have to wait to hear back from their customer support since I know of no other way to change your account information unless you use your master account.

  • ValanceValance Member Posts: 189

    Awesome the froggster system worked - thanks a bunch. I had no idea what parent company RoM had, but I'm all good now by just resetting my password to what it always was. Maybe something did happen when they went from open beta to full release...anyway it works now =)

  • Cypt1Cypt1 Member UncommonPosts: 283
    Originally posted by Valance


    Awesome the froggster system worked - thanks a bunch. I had no idea what parent company RoM had, but I'm all good now by just resetting my password to what it always was. Maybe something did happen when they went from open beta to full release...anyway it works now =)

     

    Glad to hear it.

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